FROM LANDING TO TAKE-OFF: WE CARE! · WHAT WE DO THE COMPANY Swissport International is the leading...

FROM LANDING TO TAKE-OFF: WE CARE!

COMPANY PRESENTATION

June 2013 / Swissport International Ltd.

AGENDA

1. This is Swissport

2. Our Service Offerings

3. The Hub Concept

4. Global and Regional Presence

1. THIS IS SWISSPORT


WHAT WE DO

THE COMPANY

Swissport International is the leading global airport

and aviation service provider in terms of quality,

reliability, customer dedication, growth, innovation and

network coverage.

We offer a comprehensive range of products at

optimum value for money, and achieve an attractive

return on investment for all the parties involved.

We are able to provide an ‘all-inclusive service

package’ as well as to manage new integrated

collaboration models (outsourcing).

PICTURE

PICTURE


WHAT WE DO: THE PROFILE

Key Figures *

Revenue (not

normalised)

CHF: 1.9 billion

Countries 38

Employees > 40,000

Flights handled (mov.) > 2.8 million

Cargo handled (tonnes) > 3.5 million

Warehouses > 100

Airports served > 190

Customer Airlines > 650

Passenger handled

(dep.)

> 118 million

* as of December 2012


ORGANISATION: THE MANAGEMENT TEAM


WHAT WE AIM FOR: OUR MISSION

To provide the aviation industry with consistent and tailor-made

solutions around the globe, for a better customer experience.

We also aim for:

• Consolidate and strenghten our number-one position

• Achieve profitable growth

• Progess in key areas such as quality and reliability

• Further develop and implement the Swissport Formula


HOW WE DO IT: OUR VALUES

• We focus on innovation and human resources development

• We are guided by the principles of sustainability and compliance.

• We live by The Three ‘P’s:

People

Professionalism

Partnership


HOW WE DO IT: OUR VALUES

PEOPLE

• We show respect towards our people and their values; we do not

compromise on safety and work with enthusiasm and enjoyment.

PROFESSIONALISM

• We are pioneers; working constantly on achieving sustainable results, we

creatively explore new options and improved solutions.

PARTNERSHIP

• Continually striving to exceed the expectations of our clients and

our commitments, we deliver excellent service; in any place at any time.


HOW WE DO IT: CERTIFICATIONS

ISAGO

Zurich, 5th July, 2011 – Swissport

International, the world’s leading

provider of ground services to the

aviation sector, has been awarded

the IATA Safety Audit for Ground

Operations (ISAGO) certificate for

its Corporate Headquarters and

Zurich station, and is now listed on

the ISAGO Registry.

CARGO 2000

Zurich, 8th February, 2007 –

Swissport, the leading global

aviation services provider, has

been awarded the certification as a

fully-compliant Cargo 2000

company. This landmark

certification underlines Swissport’s

active endeavours to fully comply

with all agreed industry standards.


HOW WE DO IT: AWARDS

Global Aviation Ground

Services Company

2012 by ITM, for the 12th

year in succession.

Air Cargo Handling

Agent of the Year 2013

by ACW, for the 5th year

in a row.

These values result in steady growth and an industry-wide

acknowledgement of our achievements:

Ground Handling of the

Year 2013 at Cargo

Airline of the Year

Awards.


WHAT MAKES US SPECIAL:

SWISSPORT FORMULA

Standardisation and global alignment guarantees Swissport quality around

the globe regardless of local conditions or cultural differences and the

customers benefits are:

• Improved choice and access to innovative services globally

• Savings made through application of standards

• Optimised solutions for global and local needs

• Well-trained management and staff

• Consistent quality and reliability


WHAT MAKES US SPECIAL:

COLLABORATION MODEL

• Tailor-made cooperation models (incl. Global Framework Agreements)

• Business development projects and launch of new products

• Joint ventures

FROM RELATIONSHIP TO PARTNERSHIP

Single Station

Regional/Multi-station

Network Packages

Hub & Base Management

Full Outsourcing


FACTS & FIGURES: GLOBAL LEADER

BY NUMBER OF STATIONS

0

0.5

1

1.5

2

2.5

BY REVENUE IN BILLION CHF

0

50

100

150

200

250


FACTS & FIGURES: TOP CUSTOMERS

FULL-SERVICE AIRLINES:

LOW-COST CARRIERS:

2. OUR SERVICE OFFERINGS


SERVICES OVERVIEW

Passenger Services

Ramp Services

Ticketing Services

Lounge Services

Station Management

Freight Services

Ramp Services

Warehousing

Trucking Services

Call Centre Services

GROUND HANDLING CARGO SPECIAL SERVICES


GROUND HANDLING SERVICES: OVERVIEW

• Passenger and Ramp Services

• Baggage Services

• Ticketing Services

• Lost and Found Services

• Lounge Operations

• VIP Services

• Gate and Check-in Services

• Irregularity Handling

• Station Management & Control

• Load Control

• Crew Administration

• De-icing


CARGO SERVICES: OVERVIEW

• Freight Handling (On/Off Airport)

• Mail Handling

• Document Handling (Import/Export)

• Integrator Handling

• Cargo Handling in a Third Party Facility

• Freighter Ramp Services / Transportation

• Outsourced Hub Operations and Management

• Network Handling Services (Off-Line)

• Call Centre and Airline Customer Services

• Trucking Services

• Warehousing

• e-freight Services


FUELING SERVICES: OVERVIEW

• Into-plane Fueling

• System and Pipelines

• Laboratory Fuel Testing

• Ground Support Equipment Fueling

• Ground Support Equipment Maintenance

• Fuel System Project Maintenance

• Rental Car Fuel Facility Management

• Technical Audits and Inspections

• Cathodic Protection Surveys

• Maintenance and Operation of Tank Farms

• Maintenance and Operation of Fuel Distribution


MAINTENANCE SERVICES: OVERVIEW

Aircraft Maintenance

• Maintenance

• Repair

• Engineering

• Warranty and Administration

Ground Support Equipment Maintenance

• Scheduled Maintenance

• Unscheduled Maintenance

• Complementary Services

ULD Maintenance


EXECUTIVE AVIATION SERVICES: OVERVIEW

• Personalised Service Delivery

• Fast Turnarounds

• Customs and Immigration Assistance

• Passenger and Crew Assistance

• Traffic Rights and Landing Permits

• Flight Planning and Weather NOTAM‘s

• Airport and Airway Slot Coordination

• Aircraft Charter Reservation

• Change Aircraft Charter Reservation

• Third party arrangements (catering,

hotel reservation, limousine and car rental)


CHECKPORT SERVICES: OVERVIEW

• Document Verification

• Access Control

• Passenger Screening

• Aircraft Security Services

• Cargo and Baggage Screening

• Integrated Security

3. THE HUB CONCEPT


THE HUB CONCEPT: MODES OF COOPERATION

Provision and management of handling services at carrier’s hub or

base* airport.

FROM RELATIONSHIP TO PARTNERSHIP

Single Station

Regional/Multi-station

Network Packages

Hub & Base Management

Full Outsourcing

*Airline has permanently based a few aircrafts (mainly low-cost carriers)


THE HUB CONCEPT: CUSTOMER BENEFITS

Focus

• Reduction of handling rates and cost transparency.

• Conversion of handling costs from fixed to variable.

Best

Practice

Quality

Costs

• Improve and/or maintain quality of handling services.

• Implementation of the proven ‘Swissport Formula’.

• Benefit from our experience at our stations.

• Enabling the airline to focus on their core business.

Partnership • Collaborate with Swissport as strategic partner.


THE HUB CONCEPT:

CONTRIBUTION BY PARTNERS

SWISSPORT

• Operational hub & base experience

• Swissport brand and quality

• Quality re-assurance

• Headquarters’ commitment to assume

professional project leadership up to

operational start

• On site project support by experienced field

managers from global network

• Operational- and leadership training of local

staff and management

• Best practice handling processes and

operations (Proven Swissport Formula)

• Provision of quality ground equipment (GSE)

and access to innovative technologies

• Vast commercial expertise from more than 600

customers airlines

• Global procurement power and leverage

AIRLINE

• Provide flight production volume

• Assist in arranging license approvals

• Support in assuring airport space at

preferential rates

• Support in provision of attractive financial

options for leases, loans and local guarantees

• Assist with local labour market and labour law

issues

• Arrange local legal support

• Lobbying and networking on all levels


THE HUB CONCEPT: PROJECT PROCESS

Timeframe:

ca. 1-2 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 1-2 months

Milestone 2: Board Approval

Order GSE and prepare

for start-up

Feasibility study

(initial proposal)

Fine-tune cooperation

model & business plan

Top level kick-off talks

Milestone 1: Sign MOU


THE HUB CONCEPT: OUR EXPERTISE

7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH

4 Major Airline Bases: GVA, LGW, MAD, STN

5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO

4. REGIONAL AND GLOBAL PRESENCE


GLOBALLY STRONG, LOCALLY PRESENT

North America

Countries: 2

Stations: 34

Central America & Caribbean

Countries: 6

Stations: 17

South America

Countries: 3

Stations: 30

Europe

Countries: 15

Stations: 61

Africa

Countries: 8

Stations: 30

Asia & Middle East

Countries: 2

Stations: 7

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Network

Countries: 36

Stations: 179 ......................

_______

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AFRICA

Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security


ASIA



CENTRAL AMERICA & CARIBBEAN



EUROPE



NORTH AMERICA



SOUTH AMERICA


Swissport International Ltd. P.O. Box · 8058 Zurich-Airport · Switzerland · Phone +41 43 812 20 20 · Fax +41 43 321 29 02 · [email protected]

www.swissport.com

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