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A C A D E M I C

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INSIDE THIS ISSUEINSIDE THIS ISSUE

Anti-Spam Issues?

Blackboard 9

Campus Wide Migration to Active Directory

Classroom Technology

Computer Lifecycle Replacement Program

CWID & NetID

Hardware & Software Available for Loan

Hardware and Software Support

Local Technology Team Support

Using Google Calendar

MSU Email

MSU Files

Personal Laptops on Campus

Phishing

Phones

Specialty Software

Standard IT Software

Statistics 1, 2, 3

Surveys

Test Scanning and Reports

Training and Instructional Design Services

Wireless Network

Your MSU App

Division of Information TechnologyDivision of Information Technology

Campus Wide Migration to Active Directory

IT is in the process of migrating the current Novell NetDrive file sharing and iPrint printing services to a new Microsoft Active

Directory (AD) based solution. Similar in features and function to

the current services, the new environment will provide:

A secure file sharing service for individual NetID users and

departments.

A centrally managed printing service that allows users to

select shared print devices from a directory.

A replacement to the web based NetStorage interface

providing secure remote file share access via an industry standard WebDAV protocol. WebDAV allows users to

mount server shares directly, providing a similar file share

experience between on campus and remote use.

A web page publishing directory for all NetID users.

(MSUWEB)

An increase in disk storage quota for user file shares.

For detailed information regarding the migration, please visit

http://www.montclair.edu/oit/ad-deployment-initiative/

MSU’s Wireless Network

Wireless connectivity is now available in all residence halls,

administrative, and academic buildings throughout campus.

When accessing the wireless network, please choose “MSU-

WiFi” SSID. For information on connecting to the Wireless

Network, please go to http://www.montclair.edu/oit/tech-

solutions-center/networking-and-security

For a map of the current wireless ―hot spots on campus,

please visit http://www.montclair.edu/oit/tech-solutions-

center/networking-and-security/wireless-coverage

Need Assistance? Contact Us...

The Technology Solutions Center (TSC), located on

the 5th floor of University Hall, is the primary point

of contact for all technical support service needs.

The TSC combines services from the various areas

of the Division of Information Technology (IT) into

one central location. Among the many support ser-

vices we offer, the most frequently utilized by MSU

faculty and staff are: University Help Desk, teach-

ing/computing laboratories, audio visual equipment

loan, University owned hardware and software

consulting services, video and audio conferencing

services, AV consultation, mediated classroom

support, remote desktop support, and training ses-

sions.

The TSC is proud to provide Montclair State Uni-

versity's faculty and staff with technical resources

and services to support the academic programs,

research and administrative needs of the University

and to maintain our strategic commitment to infuse

technology where appropriate into the teaching,

learning and administrative processes.

Page 2

University Help Desk: Hardware and Software Support

SE RVI CE S CA T ALOG FO R F ACU LTY A ND ST AF F

The MSU e-mail system is the official commu-

nications channel for the University community.

All users are automatically added to the

allusers@lists.montclair.edu distribution list.

All MSU faculty and staff are provided with

3GB of email storage space. The largest size

email (with attachments) that can be sent is

20MB. You can access email through our

standard email client, Mozilla Thunderbird

(installed on all standard images) or via Web-

mail, through any browser at

https://webmail.montclair.edu.

To use the e-mail system, you must first activate

your NetID. NOTE: Faculty and staff email

accounts are terminated 2 weeks after date of

separation.

Generic E-mail Accounts

Your department can request a generic e-mail

account by visiting the Generic Email Account

Center at: https://netid.montclair.edu/

GenericAccountCenter

Mailing Lists– SYMPA

The University operates a Sympa mailing list

service that allows for the easy creation and

management of e-mail distribution lists. By

using these lists, groups of users can communi-

cate more efficiently via e-mail.

http://www.montclair.edu/oit/documentation/

sympa/

To access the main Sympa lists, go to

https://lists.montclair.edu/Sympa

MSU E-mail

Your MSU CWID is your campus wide identi-

fier consisting of an 8 digit # and your PIN.

Please log into Employee Self Service to find

out your CWID or reset your PIN. You can

access Web for Employees through the Quick

Links on the main Montclair University web-

site.

An MSU NetID is your unique electronic iden-

tity that gives you access to a growing number

of online services, including Blackboard, E-

mail, Network Computer Registration, IT Soft-

ware Archive, Active Directory login and Self

Service. Your NetID is typically your last name

+ one or two characters of your first name.

The NetID management form at

https://netid.montclair.edu can be used to

activate and maintain your MSU NetID. Your

NetID will be activated immediately after sub-

mitting the NetID form.

CWID & NetID

Information Technology (IT) provides one primary computer to each full time faculty/staff member. These computers are part of the University’s Computer LifeCycle Replacement Program and are refreshed every 4

years. The default computer platform for the Computer Life Cycle Replacement Program is the Lenovo Laptop

(Standard or Ultra-Portable) or Lenovo Desktop (standard) configuration. Alterations to the standard build configurations may be approved, but they must be authorized by the Dean of the Academic unit, Divisional VP,

or their designee, and the Director for Technical Support Services.

To review the Computer LifeCycle Replacement Policy, http://www.montclair.edu/media/montclairedu/oit/

helpdesk/Computer_LifeCycle_Policy.pdf

To view our recommended computer models, go to http://www.montclair.edu/oit/tech-solutions-center/help-

desk/buying-a-computer

Laptop Bags: If you select a laptop as your primary computer , IT has a limited amount of complimentary

laptop bags available for laptops supplied through the program. Please complete the MSU Laptop Bag Request

Form located at http://www.montclair.edu/oit/forms/.

If you are interested in purchasing additional computers or peripherals (monitors, keyboards, mice, port replica-

tors, external drives, additional batteries or power supplies), please visit the Product Vendors page at http://

www.montclair.edu/oit/tech-solutions-center/help-desk/product-vendors/ to obtain a quote.

MSU Files Information Technology offers a centralized file sharing & storage service to all Faculty, Staff and Stu-

dents with a valid NetID. The service supports both Mac OS and Windows clients and is accessible via

the campus network and remotely via the Internet. It provides individuals with a personal file share

directory known as a "home directory" as well as a common file sharing space for both academic and

administrative departments upon request. (Please contact the University Help Desk for more infor-

mation.)

The current NetDrive(/NetStorage) service is in the process of being replaced by a new service called

MSU Files. More information on using this service is available at:

http://www.montclair.edu/oit/documentation/active-directory-services/

The service provides the following storage allotments:

There are several ways to learn more about the

Technology Solutions Center or to request assis-

tance. To contact us:

* Chat with us @ http://www.montclair.edu/oit

* E-mail—helpdesk@mail.montclair.edu

* Phone—973.655.7971, option 1

* Self-Service—you can create your own help desk

tickets 24 hours a day by visiting:

https://magicsde.montclair.edu/helpdesk/default.asp

* Visit us on the 5th floor of UN

* Website—http://www.montclair.edu /oit

The University Help Desk is available Monday

through Friday 8am-9pm and Saturday 8am-5pm

(closed Sundays) during the Fall and Spring se-

mesters. Abbreviated schedules are observed dur-

ing the Winter and Summer sessions. Help Desk

hours of operation are posted on the OIT website.

and the Audix voice system.

Please Note: The IT is unable to provide hardware

support to non-MSU equipment due to various vendor

warranty issues.

****REMINDER****

Back up your data on a regular basis to Network

Storage or an external device (External Hard

Drive, Flash Drive, CD/DVD).

Home Directory Web Directory Department Share

3 GB 50 MB 50 GB

Computer LifeCycle Replacement Program

Google Calendar or “Gcal” represents the University's first foray into

'cloud computing', or 'software as a service' since it is hosted entirely by

Google Inc. as part of their Apps for Education suite of free tools. Gcal

provides MSU with a reliable, feature-rich, web-based system for meeting

scheduling, shared resource and group calendars, and personal calendars.

Its ability to easily sync calendars with mobile devices, including the

Blackberry, iPhone, or Android-powered phone has enabled users to keep

abreast of their appointments. With Gcal, all faculty, staff, and librarians

with an active NetID will have an account and can create or be invited to

meetings by going to http://gcal.montclair.edu from any browser. Your

Gcal account name is the same as your NetID and you will receive an

email regarding invitations and notifications to your University email

account.

Sync Your Phone: For directions on how to sync your phone, please go to the Google Calendar documen-

tation located at http://www.montclair.edu/oit/documentation/gcal/.

Page 3

Manage Your Schedule Using Google Calendar

Those Faculty/Staff who are provided

with a campus desk phone will have

local calling access only (unless otherwise

requested). Faculty and staff can also have a

voice mailbox (called Audix) on their office

extension by request.

The campus utilizes a voice response phone

directory service that allows callers both on

and off campus to look up and connect to the

University phone extensions simply by saying

the name of the person or department they

wish to reach.

To utilize this service, dial extension 2000 (on

campus) or (973) 655-4000 (off campus).

Phones

Surveys Need to create a secure online survey?

Great! Secure surveys is a simple,

intuitive web-based survey creation

tool that is available to anyone with a

valid MSU NetID by going to

http://surveys.montclair.edu. Sur-

vey participants can be limited to all

MSU users, all students, all facul-

ty/staff or open to the public. Surveys

can also be password enabled so that

users can submit a survey once.

This easy tool can have your survey

up and running in minutes.

To learn more visit http://www.montclair.edu/media/mon

tclairedu/oit/documentation/survey.p

Phishing Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as

usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic com-

munication. For more information on how to prevent being a victim of a phishing scam please go to:

http://www.montclair.edu/oit/phishing

REMINDER: MSU will NEVER under any circumstances ask you to provide your password, social

security number, or other personal information in an email.

Test Scanning & Reports Need a test scanned? No Problem! We provide scanning of tests,

exams and faculty evaluations. Reports are generated with the statisti-

cal analysis and returned to the professors and/or departments. We also

provide customized Focus reports and crystal reports at the request of

the department.

Anti-Spam Issues? Having trouble dealing with junk e-mail,

Spam or Phishing scams? “Opt In” at

http://antispam.montclair.edu to manage those

unwanted email addresses.

The Policy on Responsible Use of University Computing Resources is in effect for all users on the MSU Network. By activating your NetID, you are

agreeing to this policy. To read this policy, please visit http://www.montclair.edu/oit/policies/policy-responsible-computing/

Standard IT Software

All faculty and staff computers that are provided by IT come installed with a standard set of soft-

ware for both PC and Apple computers.

For PCs: Windows 7 (64bit)/Office 2010 For Macs: Mac OS X– Snow Leopard/Office

2011 for Macs.

Both platforms use Sophos for Anti-Virus sup-

port.

For a detailed list of software included on our

images, please visit:

http://www.montclair.edu/oit/tech-solutions-

center/help-desk/software-available-faculty-

staff/

Statistics 1, 2, 3

Institutional Research prepares reports based on

descriptive and analytical data about our students

and employees for use by campus policy-makers

and policy-making bodies. We also consult with

other units of the University involved in assessment

and evaluation activities that need advice on meth-

odology or assistance with such activities as survey

design and implementation.

Hardware & Software Available for Loan

Did you know that as a MSU faculty/staff member you

can reserve a data projector, camcorder, video projector,

PA system, laptop, karaoke unit, or a mobile presenta-

tion system for class or presentation purposes?

Requests must be presented to the Technology Solutions

Center 2-3 business days in advance of reserve date via

the Equipment Loan Request Form located at

http://oit.montclair.edu/ forms. A University Help Desk

representative will contact you with your approval and

incident number. The equipment must be picked up from

the Technology Solutions Center located on the 5th

Floor of University Hall. AV equipment loans are due

back within 24 hours. Laptops are loaned out for the day.

Extended loans must be approved by IT.

NOTE: Failure to return the equipment at the designated

time may result in forfeiting loaner rights or a charge to

your department. In addition, IT offers software applica-

tions available for loan through the University Help

Desk. Loans are for 24 to 48 hours depending on the

software.

Available software for loan for both PC and Mac are:

Office for Mac 2008

Office 2007 & 2010 (32-bit, 64-bit)

SAS 9.2

SPSS v. 17, 18 (for PC/Mac)

Windows XP, Windows 7 (32-bit)

For a complete list of software available or to complete a

Work at Rights Home form, please visit us at

http://oit/resources/software-available-for-loan.html.

Please Note: Software must be uninstalled from person-

al computers if you are no longer employed by MSU.

Trying to access the network but can’t be-

cause you are not registered or have a virus

on your personal laptop? The University Help

Desk provides assistance, by appointment, with

eradicating computer viruses and harmful malware

through the IT Virus Clinic. In addition, we can help

you get to the patch level needed to register to the

network. Please contact the University Help Desk

for assistance.

Personal Laptops on Campus

***Your MSU App***

An innovative mobile technology service

that will allow you to get up-to-date

alerts your phone. Get Rave today!

https://www.getrave.com/login/montclair

Blackboard 9

SE RVI CE S CA T ALOG FO R F ACU LTY A ND ST AF F Page 4

Specialty Software

Public/Teaching Computing Labs

An instructor may have special course-related software needs that are not

currently addressed in the computing labs.

The following is a list of what is required to process a special course-related

software request:

Software title & version

Which labs the software needs to be installed in

Original media (CD, DVD) # of licenses purchased

Type of license

All current license & installation documentation

Note: Deadline for request for Fall semester is June 15th and for the Spring

semester is October 15th. For full details, please visit

http://www.montclair.edu/oit/tech-solutions-center/computing-

labs/software-request-instructors/

Computers Assigned To You

To install non-standard software purchased by you or your department, please review and complete our “Administrative Access Rights Service

Level Agreement” form located at http://www.montclair.edu/oit/forms/.

Please keep in mind that by agreeing to the form, that you take on sole sup-

port of your machine.

Training and Instructional Design Services

Blackboard is a powerful course management tool that enables instructors to

provide their students with announcements, course materials, discussion boards,

on-line assessments, external links and more.

To access Blackboard, go to http://blackboard.montclair.edu and log in using

your NetID. Once you are logged in, you will see the courses that you are en-

rolled in for the current semester.

Blackboard Mobile Learn takes interactive teaching and learning mobile, giving

students and educators access to their courses, content and organizations from

their mobile devices. Certified mobile devices include Android/Blackberry over

Sprint network 3G/4G or iPhones, iPads and iPods over Wi-Fi. Learn more at

http://www.montclair.edu/oit/documentation/ . Click on Blackboard 9 Doc-

umentation and Mobile Learn.

Camtasia Relay with NJVid - Are you looking for an easy way to create in-

structional videos? Are you interested in publishing and delivering your videos

on the Web to enhance teaching and learning in your online/hybrid classes?

Camtasia Relay can help record videos on your computer and directly publish

the video to NJVid. NJVid will then seamlessly streamline your video and pro-

vide access to you and your students when needed. Learn more at

http://www.montclair.edu/oit/documentation/camtasia-relay/

Blackboard Collaborate Web Conferencing - Blackboard Collaborate Web

Conferencing is a virtual classroom tool that allows instructors to meet their

students synchronously online. Instructors can use Blackboard Collaborate Web

Conferencing to generate instant feedback, share instructional presentation, hold

virtual office hours, and record classroom sessions for review at a later time.

This tool can be also used for administrative web conferences as well. Learn

more at http://www.montclair.edu/oit/documentation/blackboard-

collaborate/

SoftChalk-SoftChalk allows you to create interactive instruction and exercises

for your online class with a few simple clicks. Without knowing any program-

ming language, you can create animated games, interactive self-evaluative quiz-

zes, hotspot image animation, etc. If you are comfortable with using word pro-

cessing programs, you are ready to use SoftChalk to enhance your teaching and

student learning. Learn more at http://www.montclair.edu/oit/documentation/

softchalk/

Classroom Technology

Working in a distributed model of support, the IT Division provides hardware, soft-ware and training support for all members of the campus community. Each college

has a designated "Local Technology Support Team" that provides primary* and

secondary support to their academic areas.

Academic Unit Support Level Location Extension Director/Coord.

CHSS Primary DI-337 7835 Milos Topic

LLT Primary DI-287 7504 Michael Heller

CEHS Primary UN-3128 4457 Pam Scully

CSAM Primary RI-110 5414 Joe Youn

CSAM-Web/AV Primary RI-270 7550 Jim Ceravolo

CSAM-Comp Sci. Primary RI-310 3127 Mike Scehovic

SBUS Primary PA-435 5491 Roger Salomon

CART Secondary LI-130 5224 Brian Carter

Grad School Secondary CO-226 6867 Matt Orlando

Library Secondary LB-133 7623 Randal Cain

Local Technology Support Teams

MSU has 226 mediated e-learning/e-conferencing state of the arts facilities throughout the University to support the pedagogical and administrative

needs of the University Community.

Many classrooms contain high-speed internet, Crestron control panels, DVD,

document cameras and ceiling mounted projectors. Select classrooms include

video and/or audio conferencing and SMART boards.

Need training on mediated classrooms? Contact the University Help

Desk at (973)655-7971, opt. 1 to schedule a training

Looking for a Video Conference Room? Visit https://oit.montclair.edu/

tsc/av/vccontact.html

Each month, the Technology Training and Integration Group sponsors

numerous information sessions, hands-on training classes, discussion

groups, and Faculty Forums. Training classes are available to all faculty,

staff, students and family members. To register for a class, please visit

https://mis-prod-app1.montclair.edu:8443/tti/app/login.jsp.

Unable to attend a scheduled class? No problem!

A 1-on-1 session can also be arranged for you or your department!

Thinking of teaching an online or hybrid course but don't know how or

where to get started? Great! We offer services to assist faculty in en-

hancing their courses with technology and provide instructional design

expertise to assist with developing activities that are appropriate for the

learning environment.

Please contact Susan Graham at ext. 5449 for additional information.

NJVid Learning on Demand- NJVid (New Jersey Digital Video Re-

pository) Learning on Demand provides state of the art video streaming

service for participating institutions. Learning on Demand, offered by

NJVid, can streamline your videos to publish and deliver on the Web not

only to enhance instructional outcomes, but also to enrich administrative

presentation/projects. NJVID can also authorize access to your videos

based on the user group you have determined. Learn more at

http://www.montclair.edu/oit/documentation/njvid/.

*Primary Support indicates that the “Local Support Team” should be your first point of contact

before reaching out to the University Help Desk for hardware and software issues.