Date post: | 03-Jun-2018 |
Category: |
Documents |
Upload: | kimone-singh |
View: | 220 times |
Download: | 0 times |
of 14
8/12/2019 Govt Using Social Media
1/14
E-government and SocialMedia: How can socialmedia increase
transparency?ATHANASIA DASKALOPOULOU ([email protected])
FEI WU ([email protected])
LARASTRI KUMARALALITA ([email protected])
ZOLBOO LKHASUREN ([email protected])
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]8/12/2019 Govt Using Social Media
2/14
Table of contents
Introduction
Social media and transparency
The ladder of accountability
Indonesia - Governor of Jakarta
China - Micro blogging
Conclusion
8/12/2019 Govt Using Social Media
3/14
Introduction
Various nations, now more than ever, have adopted access-tinformation laws and laws that increase government openness
Open access to government information will:
Increase citizen participation
Increase trust in the government
Prevent corruption
E-government:
Reduces the contact between corrupt officials and citizens
Increases:
Transparency
Accountability
8/12/2019 Govt Using Social Media
4/14
Introduction
Government agencies use social media in order to:
Improve the quality of government services
Increase citizen engagement
Social media, such as Facebook, Twitter, or Blogs, Wikis and Mashups:
Are widely used
Have influenced the way people interact with each other and with the
governments Provide governments with an attractive and easy way to interact with the
citizens
Offer many-to-many interaction
We posit that social media can be used in order to increase transparency
8/12/2019 Govt Using Social Media
5/14
Social Media and Transparency
With social media, both governments and citizens have a lot to gain:
Open communication
Connecting the citizens with their government
Citizens can:
Share and access information easily
Form communities
Direct interaction with citizens
8/12/2019 Govt Using Social Media
6/14
The Ladder of Accountability toAssess Transparency Delivery
Transparency is achieved when the e-government system offers a two way interaction
with citizens and allows benchmarking of the public servants performance.
Step 3: - Accountability: reward & punishment
Step 2: - Transparency: two-ways interaction & benchmar
Step 1: - Reporting: information dumping
Step 0: - Publication: providing basic information
Adapted from Heeks 2012
8/12/2019 Govt Using Social Media
7/14
Indonesia - Governor of DKI JakartaTransparency of Budget through YouTube
October 2012: Jokowi-Ahok the governor ofJakarta started using YouTube to uploadinternal meeting (Ardiansyah 2012)
PemprovDKI has more than:
148 videos
19 thousand subscribers
5 million views (Pemprov DKI YouTube
Account 2012) Internal meetings are recorded and
published almost without any editing (Mimin2012)
This initiative will:
increase transparency
assist citizens monitor the work of their leadersquicker and easier
Visit on:http://www.youtube.com/u
8/12/2019 Govt Using Social Media
8/14
Indonesia - Governor of DKI JakartaTransparency of Budget through YouTube
Citizens are able to:
Monitor the performance of the public servantsfrom meeting to meeting
Compare it against pre set benchmarks
Interact with the officials
We classify this initiative at step:
Two: Transparency
Lesson from this case:
Facilitating public opinion
Educating citizens on how government works
Changing the way monitoring government
"I told Public Relation Duploaded to YouTube, uplo
people know what was dmeeting, how their mo
(Ahok cited in Asia
8/12/2019 Govt Using Social Media
9/14
China - Micro blogging as TheGate for Transparency
Chinese government:
Has built a firewall to prevent the access to foreign social media
Has strong relationship with the local social media such as Sina Weibo, Renren etc
Government agency started building their own microblogging accounts in order to:
Disclose government information
Enhance citizen participation
Improve service delivery
There are more than 19 thousand certified accounts by government agencies an
officials.
Every two weeks the Sina Weibo will publish a case study called Example Analysis
gov.weibo.com,that will share the governmentsexperiences on using microblogging.
8/12/2019 Govt Using Social Media
10/14
China - Micro blogging as TheGate for Transparency
Limitations: The government controls to a certain extent microblogging
There aresensitivewords that cannot be used either by citizens or officials
Social media can facilitate change but cannot bring revolution
We classify this initiative at step: Zero: Publication
Lesson from this case changing the way in monitoring government
social media is not a panacea for increasing transparency
8/12/2019 Govt Using Social Media
11/14
Conclusion
A number of nations use social media in various ways:
Countries such as Indonesia use them to:
Inform citizens about the governmentsactivities
Receive feedback
In countries such as China:
Transparency initiatives still lag behind even though individual ageofficials use them, since the published content is controlled by the gove
Social media provide governments the potential to achieve openaccountability
The citizens can monitor the governmentsactivities and give feedbagovernments can use in order to reduce corruption
Even more roles for social media in government transparency will deve
future
8/12/2019 Govt Using Social Media
12/14
Reference
Adriansyah, Y. (2012) Jokowi-Ahok,Again, Set Up A New Way Of TransparentGovernance: YouTube, Projecting Indonesia [Online]. Available:
projectingindonesia.com/country/jokowi-ahok-again-set-up-a-new-way-of-transparent-governance-through-youtube/ [Accessed: 20 November 2012]
Anderson, T. B. (2009) E-government as an anticorruption strategy, InformationEconomics and Policy, 21, 201-210.
Bertot, J C., Jaegar, P T., Grimes J M. (2011) Crowd- sourcing Transparacy: ICTs, SoMedia, and Government Transparancy Initiatives, dg.o 2010, May 17-20, 2010, PueMexico. ACM [ISBN] 978-1-4503-0070-4/10/05
Bertot, J.C., Jaeger, P.T., Grimes, J.M. (2010) Using ICTs to create a culture oftransparency, Government Information Quarterly, 27, 264-271
Cullier, D., & Piotrowski, S. J. (2009). Internet information-seeking and its relation tosupport for access to government records, Government Information Quarterly, 26449.
Government China. (2012), The 2012 report on work of the government of Shandoprovience [China][Online], Available:http://www.gov.cn/test/2012-02/20/content_2071612.htm[Accessed:30 November 2012]
Heeks, R. (2012) e-Citizens: Connecting Citizens and Government,e-Governmentcourse unit handout,IDPM, University of Manchester, Manchester, 2 Oct.
http://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htmhttp://www.gov.cn/test/2012-02/20/content_2071612.htm8/12/2019 Govt Using Social Media
13/14
Reference
MacKinnon, R. (2008) Flatter world and thicker walls? Blogs, censorship and civic discoursChina. Public Choice, 134, 3146.
Mimin. (2012) Re: Facebook Message, Email to L.Kumaralalita [Online], 4 Dec., [email protected][Accessed: 4 December 2012]
Porter, J. (2008) Designing for the Social Web. City: New Riders Press.
Quinn, A. C. (2003) Keeping the citizenry informed: Early congressional printing and 21 Stinformation policy, Government Information Quarterly, 20, 281-293.
Relly, J. E., & Sabharwal, M. (2009) Perceptions of transparency of government policy mcross-national study, Government Information Quarterly, 26, 148-157
Sina. (2011) Chinese government microblogging review[Online], Available:http://magazine.sina.com.cn/weibo/zwwbbg20111211.pdf[Accessed: 21 November 201
The Jakarta Post. (2012) Unusually Bold Ahok, The Jakarta Post [Jakarta] [Online], 17 NoAvailable: http://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ah[Accessed: 20 November 2012]
Yandi. (2012) Ahok goes to Al-Jazeera TV,AsiaViews [Jakarta] [Online], 27 Nov., Availabhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tv[A27 November 2012]
Zhao, Y. (2008) Neoliberal strategies, socialist legacies: Communication and state transfoin China. In P. Chakravartty, & Y. Zhao (Eds.), Global communications: Toward a transcultpolitical economy (pp. 5174). Lanham, MD: Rowman & Littlefield.
mailto:[email protected]:[email protected]:[email protected]://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.asiaviews.org/features/media/29-media/40721-ahok-goes-to-al-jazeera-tvhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://www.thejakartapost.com/news/2012/11/17/editorial-unusually-bold-ahok.htmlhttp://magazine.sina.com.cn/weibo/zwwbbg20111211.pdfmailto:[email protected]8/12/2019 Govt Using Social Media
14/14
Questions?