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ABB Colloquium 2002 - 1 © 2002 ABB. All rights reserved. ABB ABB Colloquium 2002 Investment Planning and Management of Network Assets No. B.2.1 Gustavo Luengo
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    ABB Colloquium 2002

    Investment Planning and Management of Network AssetsNo. B.2.1

    Gustavo Luengo

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    Agenda

    1.- Effective Assets Management

    3.- RCM: Optimized Maintenance Strategy

    6.- Reference Projects

    4.- Optimized Maintenance IT Tools

    2.- RBP: Risk Based Planning

    5.- Conclusions

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    Index

    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    The Electricity sector environment....

    The old “good times”.... Energy: (r)evolution worldMonopoly/Oligopoly MarketAbsence of “real” competitorsLong term relationship with “consumers”Competitive advantage based on technical excellencyVertical Integration in Value ChainLong-term planning based on “risk averse” methodology

    Liberalized marketsPressure on incomesReal CompetitionVertical unbundling

    Free access to third-party networksNeed for “service improvement” (customers vs consumers)

    ¡…But this is the PAST …!¡…But this is the PAST …! New situation New situation -- rules rules -- Solutions!Solutions!

    BUSINESS STRATEGY MODIFICATIONBUSINESS STRATEGY MODIFICATION

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    Utility Value Chain

    Real benefits:Savings in the asset management process

    Support Processes(e.g. supply management, human resources

    management, marketing)

    Support Processes(e.g. supply management, human resources

    management, marketing)

    Asset Management

    Energy Management

    Diagnostics,network optimization,Common investment and maintenance strategy

    Technical executionaccording to customer’srequest

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    The challenge...

    100%90%80%70%60%

    Availability

    Costs

    Time

    StrategicGap

    Cost Reduction improving overall Availability

    Competitive AdvantageCompetitive Advantage

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    The historical “factors” managing…budgets

    Cost-Drivers Income-Drivers

    Assets Investments (Planning)

    Assets condition (Maintenance)

    Assets scheduling (Operation)

    Demand (Forecast)

    Reliability & PQ (Commitment)

    Availability (Optimization)

    Part of the Cost (€) is not transformed

    in Income driver (€)

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    Leading practices over Asset Management

    EVALUATE

    • Regulatory “Framework” Analysis.

    • “Best-practices” benchmarking

    INTEGRATE

    • Strategic Planning (CAPEX).

    • O&M strategy optimization (OPEX)

    • End-of-life strategy (retrofit, replacement, etc)

    ABB Concept:

    “Asset Management”

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    Links and feedbackMaintenance strategy reduces reliability risks over Network operation

    Network Maintenance

    Regulatory framework

    Network Development

    Risk based Planning allows to reduce OPEX and CAPEX investments

    Changes on Regulatory framework modify Assets Management strategy

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    The new integrated evaluation...

    Cost-Drivers Income-Drivers

    Demand

    (Forecast)

    Reliability & PQ (Commitment)

    Availability (Optimization)

    Assets Management

    (Planning, Maintenance,

    Operation)Added Value (€)

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    The new Utility´s “stakeholders”…

    “Stakeholders” Typical demandsCustomers Service reliability, good service standards,

    fair price, no discriminationShareholders Return on investment, impact on company

    imageRegulator Standards of service, compliance, price

    reviewsStaff Company direction and performance, morale,

    rewards, employment prospectsCommunity Environmental issues

    Pressure Groups Political, environmental issues, company plans, energy efficiency

    Capital markets Solid sheet balance and sound strategic plan

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    The three “layers model”

    Asset Manager

    Service Provider

    Raising and managing capital, assessing regulatory management

    Asset Owner

    What to do with the assets (long-life cycle)

    Improve the quality/efficiency of the

    work. Share risks on assets performance

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    Tasks and deliverables

    Assets Management will enable us to:

    Maximize performance of existing asset baseRespond to aggressive regulatory pressure on costsAccommodate the rising expectations of the “customers”Obtain value for money from investmentRelease share holders value

    Assets Manager Tasks:To define assets strategiesTo determine network policyTo determine investment prioritizationTo set system performance and cost targetsTo contract with internal/external Service ProvidersTo outsource as appropiate

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    From strategy to engineering decisions…

    Asset Management Processes

    (an Assets Manager´s Toolkit)

    Asset Management

    Life-cycle Phases

    (an Asset’s Development)

    Business

    KPIs

    (deliverables)Deliverables

    How to do it

    Engineering decision making !!

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    The Assets Manager toolkit….

    Asset Management Processes:

    Risk Analysis / Risk managementMaintenance and Investment strategiesDevelopment / Design standardsServices Suppliers partnershipFailure InvestigationPerformance Analysis

    Risk based Planning

    Reliability Centered Maintenance

    Performance Based Contracts

    IT Platform (data handling)

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    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    Risk based Planning

    A typical scenario:Lack of sufficient budget to design for two Q´s (Quality and Quantity) in combinationCombination of capacity and configuration “shortfalls”Aged equipment contributes, but..A biggest problem uses to be an obsolete system configurationA deterministic criteria was used for network planning (N-1, N-2)System can deliver the MW or the required reliability, but not both at the same time

    Demand

    Rel

    iabi

    lity

    Low

    Hig

    h

    Low HighEnergy

    Profile of what the system could do

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    Risk based Planning

    The alternative approach...Planning based on constrained budget (growth USD$ vs. reliability USD$)Risk assessment from economical and technical viewpointsEvaluation of expanded dependence on an integrated planning of feeders with substations and transmission networkProbabilistic approach (reliability and probability of scenarios are embedded in the planning process)“Two-Q” plan maximizes system´s ability to serve the load with the reliability required under a constrained budget ABB Utility Distribution Solutions

    H;/ho me/tti/e ps/sub directo ry/filena me 1 1/5/9 7 22

    Combined Substation-Feeder System

    Northwest Chicago3 Substations90 feeders(Ultimate = 4000 feeders)

    Shaded by Outage HoursRed indicates “Hot Spots”Blue indicates “Cool Spots”

    ABB Utility Distribution SolutionsH;/ho me/tti/e ps/sub directo ry/filena me 1 1/5/9 7 20

    Substation Reliability (Before and After)

    0.1

    1

    10

    100

    1000

    10000

    Apt

    akis

    ic

    But

    terfi

    eld

    Sho

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    Mat

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    Cro

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    Han

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    Mou

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    Zion

    Cry

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    Glid

    den

    Buf

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    Gro

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    Goo

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    Bel

    vide

    re (3

    4.5

    kV)

    Pal

    atin

    e

    Bel

    vide

    re (1

    2.5

    kV)

    Arc

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    Gle

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    e H

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    Nor

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    Fran

    kfor

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    Alp

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    Hill

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    Hou

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    Equipment Above NameplateCustomer Interruptions

    ABB Utility Distribution SolutionsH;/ho me/tti/e ps/sub directo ry/filena me 1 1/5/9 7 16

    Central System Backbone

    • 138-kV System• 69-kV System• High Voltage

    Switchgear• 12.5 kV Switchgear

    ABB Utility Distribution SolutionsH;/ho me/tti/e ps/sub directo ry/filena me 1 1/5/9 7 17

    Details of Downtown Area

    Reliability Analysis of Central System• 138-69-substation-feeder breaker• based on design standard LDC• assumes good equipment conditions

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    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    RCM: Optimize Maintenance Strategy

    RCM is a process that combines and utilizes inspection, testing, power system studies and diagnostic data to make timely decisions regarding operational strategies and maintenance needs of critical systems and equipmentRCM processes are designed to improve operational efficiency and equipment reliability, reduce maintenance, and maximize ROA (return on assets)

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    Development of Maintenance StrategiesHigh

    Low

    Equipment availability

    Maintenance based on risk and reliability(RCM-RBM) Maintenance based on

    condition(CBM)

    Maintenance based on time

    (TBM)Maintenance

    based on events

    (Corrective)

    HighLow Maintenance Cost

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    Reliability-Centered Maintenance (RCM)

    Equipmentmonitoring

    Inspection,diagnostics

    Reliability calculation

    Technicalcondition Importance

    Risk management

    & maintenance planning

    Reliability-centeredmaintenance

    Experience,subjective

    assessment

    Risk Management

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    Designing the Maintenance Strategy based on RCM

    To define maintenance actions per equipment type

    To determine real condition and importance of each equipment

    To determine maintenance needs based on previous assessment

    ObjectiveAssessment of equipment

    Equipment impact on system

    reliability On-line

    monitoringField audit and

    diagnosisHistorical records

    Assessment of equipment importance

    Assessment of equipment condition

    Maintenance strategy based on “trade-off” risk vs. reliability analysis

    Definition of Maintenance strategy

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    Condition and Importance factorsEvaluating Criteria Equipment

    Con

    ditio

    nC

    ondi

    tion

    Equipment ageNumber of operations per yearType of operating mechanismOperational experience with similar equipment Diagnosis resultsService Expertise of utility's personnel...

    Impo

    rtan

    ceIm

    port

    ance

    Failure rateRepairing and Service replacement time Curtailed loadEconomical Impact

    Non Served EnergyRegulatory claims

    Social Impact...

    Hig

    h Vo

    ltage

    Hig

    h Vo

    ltage Breakers

    Power TransformersSectionalizersMeasure Equipment

    Med

    ium

    Vol

    tage

    Med

    ium

    Vol

    tage SwitchyardBreakers

    TTs CTsReclosers / sectionalizers,...Power transformers

    Line

    sLi

    nes

    FundingTowers / PolesconductorsGround WiresIsolators

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    Maintenance Planning

    Condition

    Importance

    TBM/CBM

    Replacement

    Inspection, Corrective Maintenance

    10 20 30 40 50 60 70 80 90 100

    10

    20

    30

    40

    50

    60

    70

    80

    90

    100

    d

    Priority+

    -

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    Maintenance Improvement

    Potential Improvement

    Area 1 Substation

    Area 2 Substation

    RCM / RBM

    Actual Situation

    Trade-off:

    • Local Area service quality

    • Needed investment for service quality

    Cost

    Availability

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    Maintenance contracting portfolio (scheduling)

    A possible “contracting portfolio”

    Others“Cost+margin” Objective

    Agreements based on service quality

    Fix price contracts according with market

    conditionsContracts defined on time&material basis

    Guaranteed price plus bonus/penalties scheme

    Risk/profit is shared among the utility and contractorThese contracts are defined under the assumption to become an “improvement incentive” both for external and own maintenance staffThis contracting policy has been proven in very competitive industries like petrochemical, pulp&paper, automotive, steel, and energy utilities in liberalised marketsIn our opinion, maintenance contracts based on quality service (PBC) will be one of the main issues to compare contractors in the mid-term

    Contract based on cost/service objectives

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    Summary: Maintenance management System

    CONTRACTING/FULFILMENT

    Awarding Process

    Order fulfillment

    Acceptance Process

    Invoicing / Payment

    ANALYSIS/FOLLOW UP MODULE

    EQUIPMENT DIAGNOSTIC

    SYSTEM ANALYSIS

    IMPROVEMENT OPORTUNITY

    OPEX /CAPEX IMPROVEMENT

    Maintenance Strategy (RCM, TBM,…)

    Improvement Opportunity Assessment

    Yearly Investment Plan BUDGET

    MANAGERS TARGETS

    EQUIPMENT FAILURE

    QUALITY INDEXES

    REGULATORY ISSUES

    LOAD FORECAST

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    Index

    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    Utility. IT Tools

    FULL-INTEGRATED UTILITY MANAGEMENT SYSTEM

    ADBASSETS

    DATA BASE

    DISTRIBUTION MANAGEMENT SYSTEM

    Network Construction

    Network Operation

    Network Maintenance

    Energy (water, gas) Trade

    PLANNING

    SCADA

    GIS / GPS

    FORECAST

    MSA

    AUXILIARY TOOLS

    UTILITY MANAGEMENT TOOLSHHRR ERP MARKETING S&A

    INTE

    RN

    ETEX

    TER

    NA

    L IN

    TER

    FAC

    ES

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    Maintenance. IT Tools

    Increased Business PerformanceMore efficient data collection processes (increased productivity)Improved sharing and integration of real-time information for making faster and more effective operational and maintenance decisionsIncreased efficiencies by deploying standard business practices across the enterpriseEconomies of scale by developing re-usable solutionsReduced IT costs for application deployment (Web enabled)

    Increased Return on Assets (ROA)Increased asset performanceIncreased equipment reliabilityReduced equipment failuresReduced O&M costs through maintenance optimizationReduced capital expendituresExtended equipment life

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    Maintenance. IT Tools. ABB VisionABB Tools (Web enabled- ASP)

    Data acquisitionInformation storage & integration

    Data analysis Maintenance Strategy Definition

    Maintenance control & Scheduling

    e-PAT CALPOS® -Main SAP®Asset Sentry TM

    DB

    Replacement

    MaintenanceDB

    Inspection

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    Maintenance Data Management IT Tools

    Work ManagementData

    Management Asset Sentry TM

    Risk Management

    Calpos Main ®

    Financial Management

    On-line Data

    Inspection Data Diagnostic

    Data Planning Scheduling

    Parts/ Inventory Labor

    Tracking

    Strategy (RCM)

    Continuous Condition data

    Work status Cost Information

    Work Order Triggers

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    Maintenance Data Management IT Tools

    GIS (Smallworld®)

    ERP(SAP®)

    CRM

    DataWarehouse(Oracle®)

    Cal

    l cen

    ter

    SCADA

    Planning Tool

    Data Management (Assets SentryTM)

    Risk Management(Calpos® Main)

    Operation

    Planning

    Scheduling/Management

    Power Delivery Optimizer, PDOTM)

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    Index

    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    Conclusions

    To cope with current requirements of the different “stakeholders” of T&D Companies in liberalized markets a full “assets management concept” must be developed and implementedThis concept allows to determine the investment prioritization, performance and cost targets,asset´s “career”, as well as to obtain added value for money from investmentsThis concept must integrate the following existing functions: investment planning, analysis of regulatory framework, operation&maintenance and the assets end-of-life policyThe practical ABB solution consist on risk based planning (RBP),reliability centered maintenance (RCM), performance based services contracts (PBC) and IT solutions for data handlingThis solution has been successfully proven in a wide variety of different utilities

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    Index

    1.- Effective Assets Management

    2.- RBP: Risk Based Planning

    3.- RCM: Optimized Maintenance Strategy

    4.- Optimized Maintenance IT Tools

    5.- Conclusions

    6.- Reference Projects

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    Back-up

    CUSTOMER

    Consulting

    Technical ConsultingIT ConsultingBusiness Consulting

    Asset Assessment

    Field auditDiagnostic

    Field Services

    Spare partsErection & commissioning Repair worksMaintenance contracts

    Standard coursesTailored coursese-learning

    Training

    Asset Management

    OPEX improvement CAPEX planningPerformance Based Contracts

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    Ref#1: Confidential. Improvement of PracticesEuropean utility was under a very big pressure about power quality supply issues

    This was a multi-faced problem (technical, political, ..) that has forced top managers to be deeply involved

    This Utility selected ABB Utility Partners to analyze the situation, as well as to issue any affordable recommendation to improve practices on CAPEX and OPEX management

    Troubled distribution area accounts for 50% of total utility market, and about 20% of the whole country market

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    Ref#1: Confidential. Improvement of Practices

    TASKS

    Independent Audit of assets management practices (planning, engineering, maintenance, operation). Benchmarking with other leading markets (Europe and USA).

    Planning and Reliability network Assessment on several pilot areas(EHV, HV and MV). Quality indexes benchmarking with other leading markets (Europe and USA).

    Field diagnosis and inspection for “critical” EHV/HV, HV/MV substations.

    Definition of Action Plan to increase “real and perceived” quality service as well as Asset Management practices.

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    Ref#1: Confidential. Improvement of Practices

    Evaluation process

    Work Scheduling

    Asset Management Benchmarking of

    Practices

    Quality Indexes & Regulatory Issues

    BenchmarkingCRM Investigation:

    Power quality enhancement trends

    PO&M Integration and Optimization process

    HV-MV Network Planning

    Assessment. Y01-Y05

    HV-MV Network Reliability Assessment.

    Fulfill Regulatory Requirement

    Substation diagnosis (on site).

    “Critical nodes”

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    Ref#1: Confidential. Improvement of Practices

    TASK:

    g To compare utility current practices with other US and EUR “best-practices” utilities (planning, maintenance, operation and engineering).

    METHODOLOGY:

    g To build up a join team (ABB-Utility) in order to gather all available information.

    g Benchmarking on technical and regulatory issues.

    g Implementing a virtual, web based, working space for global resources usage (e-Consulting) .

    RESULTS:

    g Criteria and/or Practices modifications, enhancements and trendsrecommendations.

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    Ref#1: Confidential. Improvement of Practices

    TASK:

    g To evaluate Customer Relationship Management trends in terms of power quality enhancement.

    METHODOLOGY:

    g Independent review of Utility actions about “Power Quality issue”.

    g Identification and Description of concrete solutions regarding customer needs.

    g Using a virtual, web based, working space (e-Consulting) for global resources cooperation.

    RESULTS:

    g General recommendations including CRM structure, “system” solutions and “equipment” solutions

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    Ref#1: Confidential. Improvement of PracticesTASK:

    g To assess the actual network operation and “architecture”

    g To rank the “most needed” investment projects

    METHODOLOGY:

    g Pilot area definition to assess all different Network characteristics (EHV transmission network, subtransmission network, urban&rural distribution, etc)

    g Load-flow, contingency and reliability analysis

    g Assessment of Planning, Operation and Regulatory criteria fulfillment in the existing network

    RESULTS:

    g Recommendations about ranking network investment and their optimal scheduling

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    Ref#1: Confidential. Improvement of PracticesTASK:

    g Real condition assessment and Engineering and Construction Criteria fulfillment

    METHODOLOGY:

    g Definition of critical or representative substations based on operational “importance” (RCM strategy)

    g On-site technical audit: layout, control&protection system, auxiliary services, main equipment condition,...

    RESULTS:

    g Risk assessment based on facility condition.

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    Ref#2: EEO (EL Salvador). Investment Planning

    Overview Scope & Task

    • Centro-American Utility acquired by US utility

    • Big problems upon load growth

    • Huge Reliability and Power Quality penalties

    • Medium-term investment tighten by external factors

    • Definition of Emergency Investment plan (1 year) and Medium Term (2000-2005) Investment Master Plan.

    • Assessment of network operation and planning

    • O&M Policy review

    • Field Diagnosis of main facilities

    Results

    Power Quality indexes improvement

    System operation optimized in a five years horizon.

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    Ref#2: EEO (EL Salvador). Investment Planning

    Network Operation Analysis

    Investment Planning

    O&M Policy assessment

    Load Forecast

    Macro-Economic Analysis

    System Diagnosis through Pilot Area definition

    “1-year” Investment Planning

    Turn-key Projects

    Master Plan

    (5 years) development

    O&M Contracts

    Work-flow / decision- flow

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    Ref#2: EEO (EL Salvador). Investment Planning

    TIEPI / NIEPI Evolution Income Drivers for 2001-2005. Influence

    20011999 2003 2005

    3,61

    2,612,81

    2,24

    0,76 0,55 0,690,54

    Losses:11 %

    Penalties49 %

    Load Growth:40 %

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    Ref#3: Pfazelwerke (Germany). O&M OptimizationPfazelwerke, GermanyProblem

    Cost pressure in the recently liberalized European market

    First customers lost to competitors due to own high tariffs

    Comparably high maintenance budget

    Loss of technical know-how due to early retirement of most experienced employees

    SolutionSystematically reduce maintenance costsvia asset assessment and diagnostics and

    implementation of RCM concepts

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    Ref#3: Pfazelwerke (Germany). O&M Optimization

    Customer equipment assessment:

    Introduction and customising of e-Pat

    Training of customer employees in e-Pat usage

    Data transfer via distributed computers and

    Internet

    8000 single equipment assessed in 9 weeks

    Comparison with existing NMS (NIPS) and

    creation of an updated database

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    Ref#3: Pfazelwerke (Germany). O&M Optimization

    Equipment diagnostics:

    Oil samples of power transformers

    (DGA, Physical, Furfural)

    Switching time of CB´s, SF6-humidity, oil samples

    Partial discharge measurement on power transformers

    C-tan-delta measurement on power transformers

    Infrared thermography

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    Ref#3: Pfazelwerke (Germany). O&M Optimization

    Implementation of Risk Management Tool

    Implementation of software tool CALPOS MAIN

    Development of additional modules for equipment

    assessment

    Customising of condition assessment and importance

    Training of customer employees in CALPOS MAIN

    Delivery of a new Maintenance and Investment Strategy

    With up to 70% cost reduction

    Flexible (TBM, CBM, RCM) and adjustable to customer

    needs

    Importance

    Con

    ditio

    n

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    5,76

    3,42

    1,73

    Advanced: CBM Optimum: RCM / RBMTraditional: TBM

    40 %

    70 %

    Maintenance Costs depending on Adopted Strategy (M$)

    Ref#3: Pfazelwerke (Germany). O&M Optimization

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    Ref#4: Confidential (America). Assets Management

    Distribution utility Acquisition opportunity for new investors. Looking for short and medium term performance improvement

    Assets management Agreement agreement with ABB based on PBC scheme.

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    Ref#4: Confidential (America). Assets Management

    ACTIVITIES

    Phase I: CONSULTING

    • Asset Assessment

    • Network Analysis

    • Asset Management audit (based on benchmarking procedures)

    • Regulatory risk assessment

    • PBC proposal (development)

    Phase II: O&M Service Agreement

    • Complete CAPEX and OPEX management

    • Business plan development. Including planning , maintenance, commercial,...

    • Refund model based on Reliability Quality Index

    • 5 years contract

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    Ref#4: Confidential (America). Assets Management

    ESTRUCTURE

    PROJECT MANAGER

    TECHNICAL AREA

    STEERING COMMITEE

    ABB

    Expertise “BackOffice”

    INTERNAL PROCESSES AREA

    COMERCIAL AREA

    REGULATORY AREA

    Investor

    Utility

    ABB

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    Back-up

    SavingPotential

    Degree of Partnershiphigh

    high

    Consulting:Technical, Business, IT

    Utility Partnership:Long term service contracts

    How much do you want to save?

    Utility Partnership:Performance based contracts

    Utility Partnership:Outsourcing

  • Investment Planning and Management of Network AssetsNo. B.2.1AgendaIndexThe Electricity sector environment....Utility Value ChainThe challenge...The historical “factors” managing…budgetsLeading practices over Asset ManagementLinks and feedbackThe new integrated evaluation...The new Utility´s “stakeholders”…The three “layers model”Tasks and deliverablesFrom strategy to engineering decisions…The Assets Manager toolkit….Risk based PlanningRisk based PlanningRCM: Optimize Maintenance StrategyDevelopment of Maintenance StrategiesReliability-Centered Maintenance (RCM)Designing the Maintenance Strategy based on RCMCondition and Importance factorsMaintenance PlanningMaintenance ImprovementMaintenance contracting portfolio (scheduling)Summary: Maintenance management SystemIndexUtility. IT ToolsMaintenance. IT ToolsMaintenance. IT Tools. ABB VisionMaintenance Data Management IT ToolsMaintenance Data Management IT ToolsIndexConclusionsIndexBack-upRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#1: Confidential. Improvement of PracticesRef#2: EEO (EL Salvador). Investment PlanningRef#2: EEO (EL Salvador). Investment PlanningRef#2: EEO (EL Salvador). Investment PlanningRef#3: Pfazelwerke (Germany). O&M OptimizationRef#3: Pfazelwerke (Germany). O&M OptimizationRef#3: Pfazelwerke (Germany). O&M OptimizationRef#3: Pfazelwerke (Germany). O&M OptimizationRef#3: Pfazelwerke (Germany). O&M OptimizationRef#4: Confidential (America). Assets ManagementRef#4: Confidential (America). Assets ManagementRef#4: Confidential (America). Assets ManagementBack-up


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