of 60
7/29/2019 History of Bsnl (Final)
1/60
on
COMPARITIVE ANALYSIS OF BSNL WITHOTHER LANDLINE PLAYERS
In Partial fulfillment of the requirement for the award ofDegree of B.B.A
SUBMITTED TO : SUBMITTED BY: -
Miss Shivani Saini Bhuvnesh KapaniaBBA 6th (1611)
G.G.N. INSTITUTE OF MANAGEMENT
AND TECHNOLOGY
CIVIL LINES, LUDHIANA
(2004-2007)
7/29/2019 History of Bsnl (Final)
2/60
STUDENT DECLARATION
I Bhuvnesh Kapania submitting the Project Report on
the topic "Comparative Analysis of BSNL with other landline
player" of GGNIMT University Roll No. 42448012 and the
Project is submitted to Miss Shivani Saini.
7/29/2019 History of Bsnl (Final)
3/60
ACKNOWLEDGEMENT
I feel pleasure in submitting this Project report of
COMPARITIVE ANALYSIS OF BSNL WITH OTHER LAND
LINE PLAYERS " I avail the opportunity in acknowledging
everybody who has directly or indirectly contributed towards
the completion of this project.
I am grateful to respected Prof. Parampal Singh and Miss
Shivani Saini for the moral support, guidance and constructive
criticism for evaluation of this project . Special thanks to friends who
helped in the completion of this project.
________________Bhuvnesh Kapania
7/29/2019 History of Bsnl (Final)
4/60
PREFACE
In this I have covered about all the features of all the landline
phone .In this I have mention about different competitors of landline
players : BSNL , AIRTEL , TATA INDICOM , RELIANCE . I also
covered about all the tariff plans and value added services provide
by these players . I have compared BSNL with all the three
players :AIRTEL. TATA INDICOM, RELIANCE. I have surveyed
upon the satisfaction level of different customer regarding the
different tariff plans and value added services provided by these
players. I also came to know if customer want to change his
landline what is his second preference.
7/29/2019 History of Bsnl (Final)
5/60
CONTENTS
CHAPTER TOPIC
1. History
2. New Technology new service
3. Customer care steps
4. Something about BSNL
5. Fees structure
6. Various plans of BSNL Connection
i. India Plan
ii. Tariff under fixed line/loop
iii. Broad band plan
iv. 111 plan
7. Major competitors
Airtel
i. Information
ii. Plans
iii. Value aided service
v. Dial up
Reliance
i. Features of Reliance landline
ii. Plans of Reliance landlineTata Indicom
i. Benefits & features of Tata Indicom
ii. Tata Indicom plans
iii. Tata Broad band plans
8. Research Methodology
9. Research objective
10. Conclusion
11. Bibliography
12. Questionnaire
7/29/2019 History of Bsnl (Final)
6/60
HISTORY OF BSNL
Alexander Graham Bell patented the first
Telephone instrument capable of practical use in
1876. This method was used in the first
commercial instrument developed by Bell in
1876. In 1878, the first telephone exchange was
7/29/2019 History of Bsnl (Final)
7/60
established at New Haven.
In 1880, two Telephone Companies viz. The
Oriental Telephone Company Ltd. and The
Anglo-Indian Telephone Company Ltd.
approached the Govt. of India for permission
to establish Telephone Exchanges in India. The permission was however
refused on the grounds that the establishment of Telegraphs was a Government
monopoly and that the Government itself would undertake the work in the
event of sufficient demand. By 1881, Govt. of India changed their earlier
decision and licence was granted to the original Oriental Telephone Company
Limited of England for opening Telephone Exchanges at Calcutta, Bombay,
Madras, Karachi and Ahmedabad.
28th January, 1882, is a Red Letter Day in the history of Telephone in India.
On this day Major E. Baring, Member of the Governor General's Council
declared open the Telephone Exchange in Calcutta, Madras and Bombay. The
exchange at Calcutta named "Central Exchange" was opened at third floor of
the building at 7, Council House Street. On 30-06-1882, the Central Telephone
Exchange had 93 number of subscribers.
A distant view of old Writers Building taken before the Dalhousie Institute
was built within Dalhousie Square. The foundation of Dalhousie Institute was
laid on 4th March 1865
On 1899, The Central Tele- phone Exchange wsa shifted to 1, Council
House Street. The management of the Oriental Telephone Company was
subsequently taken over by Bengal Telephone Company Limited. The
7/29/2019 History of Bsnl (Final)
8/60
telephone system in the city remained under management of Private Company
till 1941 when all the shares of the Private company were purchased by a
Public Enterprise. The capital expen- diture involved in this deal was Rs 117
lakhs only. From 1st April 1943, the control of the Telephone system in
Calcutta, Madras and Bombay was taken over directly by the
Indian Posts and Telegraphs Deptt. In 1985, Indian P & T was bifurcated and
the control of Telephone has been transferred to Deptt. Of Telecom. On 01-10-
2002, the telephone system of Calcutta came under Bharat Sanchar Nigam
Limited (BSNL) alongwith all other circles except the city of Delhi and
Mumbay which are under Mahanagar Telephone Nigam Limited (MTNL).
Dalhousie Institute Building - demolished on 1950 to make space for
construction of Telephone Bhawan
Calcutta Telephone District CTD) is the largest metro district of BSNL.
Calcutta Telephones is having a service area of 1900 sq. k.m. covering the
city of Kolkata and adjoining areas from five districts of West Bengal viz.
Howrah, Hooghly, Nadia, North 24 Parganas and South 24 Parganas.
At the time of Independence there were 20,000 phone connections in
7/29/2019 History of Bsnl (Final)
9/60
Kolkata. The figure rose to 5,00,000 by March 18, 1997 and crossed 1
million by February 27, 2000.
CTD is the first metro network in the country to become fully electronic on
31-03-99 and is the first metro network in the country to become fully digital
on 31-03-2000.
Operators at Hare Street Manual Exchange - 1935
Today on 31-03-2003, CTD is the most modern metro network of BSNL with
about 13 lakh customers where telephone is available on demand, ISDN isavailable on demand and also leased circuit is available on demand.
During the last two years a large number of new technologies, new services
and new customer care facilities have been introduced.
7/29/2019 History of Bsnl (Final)
10/60
New Technologies and New Services
New technologies, which have been introduced, are
STM rings
Intelligent Network (IN) (first city to launch the service)
Local Network Managed System (first city to launch the technology)
Microtunnelling (first city to launch the technology)
Managed Leased Line Network (MLLN)
Wireless in Local Loop (WLL)
India Mobile Personal Communication Service (IMPCS)
Centrex
Answering Machine Service (AMS)
Fibre to the Building in the form of RLU and DLC which has reduced
the average copper loop length to less than 2 K.M.
Direct Internet Access Service (DIAS)
Voice over IP (VOIP)
Account Less Internet
Internet Telephony (Webfone)
7/29/2019 History of Bsnl (Final)
11/60
Sampark (IVRS based)
Customer Care Steps
Different modes of bill payment
Changed number enquiry service 1951/1952/1953
Billing information system 1501/1502/1503
Telephonic reconnection service
Telephonic address correction
Fault docketing through IVRS
SOMETHING ABOUT BSNL
Bharat Sanchar Nigam Ltd (BSNL), the largest Telecom Service
Provider in the country, has paid a total dividend of Rs.1175 crores for
the year 2005-2006. A dividend cheque of Rs. 800 crores, after
adjusting the earlier paid interim dividend of Rs. 375 crores, was
handed over to Honble minister of Communications & IT, Thiru
Dayanidhi Maran, by Mr. A.K. Sinha, CMD, BSNL, in a simple
7/29/2019 History of Bsnl (Final)
12/60
ceremony at Electronics Niketan.
BSNL is the largest contributor among the PSUs to the Government
exchequer. The company has contributed more than Rs. 11,500 crores
in the form of dividend, license fee, corporate tax, service tax,
repayment of loan, etc. During the last five years of its existence, the
Company has contributed to the Consolidated Fund of India more than
Rs.40, 000 crores and has been the largest service tax payer in the
country.
Ever since its formation, BSNL has demonstrated the inherent power of
telecom infrastructure and the need of the people to communicate.
During the year 2005-2006 the turn over of the Company was 40,177
crores with a net profit of Rs.8, 940 crores. The Company has
registered a net increase of 11.13% in revenue during the year and also
registered a growth of 23.6% in the profit.
The Company has been consistently making investment for expansionof telecom infrastructure in the country and last year an amount of
Rs.8,892 crores was invested for providing cellular services, broadband
services, corporate network and other services. The total addition to
the asset during the period of five years is more than Rs. 60,000 crores.
The Company has been carrying out other social obligations, namely
telephone services to rural, tribal and remotely located areas of the
country. BSNL has provided more than 1.4 crore telephones in rural
and tribal areas and Village Public Telephones in more than 5, 35,000
villages spread across the country. During the year 2005-06 a net
addition of 77 lakh new Cellular customers in addition to broadband
services has been launched on an extensive scale to connect small towns
and semi-rural areas of the country in line with the policy of the
Government under the guidance of Shri Dayanidhi Maran, Honble
7/29/2019 History of Bsnl (Final)
13/60
Minister of Communications & IT.
BSNL is the main Telecom Service Provider to BPO and KPO
industries in the country. Phenomenal growth of these industries is due
to the reliable infrastructure provided by BSNL. BSNL has been
devoting itself to connect India despite challenges and difficulties and
has been contributing significantly to bridge the digital divide.
7/29/2019 History of Bsnl (Final)
14/60
FEE STRUCTUREReconnection Fee
Disconnected due to default of payment.
(i) Telephone connection/plug
point
Rs.100
(ii) (a) For an extra bell
restored within
a period of 10 days
nil
(b) in other cases Rs.30
2. Transfer Fees
(i) For transfer of telephone
connections to near relative .
Rs.100
(ii) Use of land lord stelephone by the tenant living
in the same building
Rs.100
(iii) Third party transfer Rs.500
3. Shifting Charge
i) Telephone connection, extensions and connections to Private
and Private Branch
Exchanges:
In the same room In all other
cases
a) In Exchange system with
less than 500 lines
Rs. 75/- Rs. 150/-
b) In Exchange system with
500 lines
Rs. 75/- Rs. 600/-*
* Rebate of Rs. 300/- allowed if internal wiring is done by
subscriber
ii) Private & Private Branch
Exchange Board
The percentage of the installation
charges prescribed for
corresponding PABX
50% 100%
iii) Attendant Box of PABX The percentage of the installation
charges prescribed for
7/29/2019 History of Bsnl (Final)
15/60
VARIOUS PLANNS OF BSNL
CONNECTIONS
ONE INDIA PLAN:-
BSNL
Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL)
have launched "One India Plan" with effect from 01.03.2006. This they claim will be one of
the most affordable, customer friendly and innovative schemes for both local and long
distance calls. Under the new Scheme, the customer will be able to call any place in India
either by landline or mobile by merely spending Rs.1 per minute. The "One India" plan, also,
for the first time, takes away the distinction between the fixed line tariff and the cellular tariff
and thus, makes the tariff "technology independent". A similar plan has also been introduced
for the customers of post paid and pre-paid mobile services of BSNL and MTNL.
AdvantageofOneIndia
There is no charge shift to a new tariff plan. You need to pay a deposit of Rs 1,000 if your
phone does not have an STD facility now. However, if you have a phone with STD at present,
you need not pay any deposit.
You can makes calls to fixed/WLL/mobile (own network) at Re 1 for 180 seconds.
You can call any other mobile number at Re 1 for 60 seconds.
7/29/2019 History of Bsnl (Final)
16/60
You can call any STD number (landline or mobile) at Re 1 for 60 seconds.
OneIndia tariff for landline service
Particulars Pulse in seconds One India Tariff
Fixed Monthly Charges Rs 299
Free Calls NIL
Local Call Charges:
To Fixed/WLL/Mobile (own
network)180 Re 1.00 per pulse
To all other Calls 60 Re 1.00 per min
STD Call Charges
Intra Circle Calls upto 50 KMs:
To fixed/WLL(F)/(BSNL
network)180 Re 1.00 per pulse
All Other Calls 60 Re 1.00 per min
Intra Circle Calls to
Fixed/WLL/Cellular60 Re 1.00 per min
ISD Call Charges
UK, US, Canada 10 Rs 6.00 per min
Europe (other than UK),
Singapore, Thailand,
Malaysia, Indonesia, Hong
Kong
7.5 Rs 8.00 per min
Rest of world 6 Rs 10.00 per min
7/29/2019 History of Bsnl (Final)
17/60
Disadvantages of OneIndia
The rent will be hiked to Rs 299, irrespective of what rent you are paying now.
There will be no free calls in this plan.
A hike in the monthly rental is more than double the rental in some of the existing plans.
Across the various plans, rents are quite low, and it is complemented with free calls depending o
the plans that you have opted for. F
instance, when you opt for a plan of Rs 500 you get 450 free calls.
The charges on OneIndia will be applicable around the clock, there will be no off peak-ho
discounts.
There will be no discounts irrespective of the usage.
Landline service
Plan
160
Plan
Economy
Plan
290
Plan
500
Plan
1000
Plan
1500
Plan
2000
OneIndia
Monthly
Rental160 250 Nil Nil Nil Nil Nil 299
Assured
Usage Nil Nil 289 499 999 1499 1999 299
Free calls Nil 60 calls 150 450 1000 1750 2350 Nil
Pulse rate
Local (from landline)
To landline 180 seconds Pulse rate for local
calls
To
fixed/WLL/Mobile
(own network) -
180 secs
All other calls: 60
secs
To Cellular 90 seconds
To MTNL
landline
(At night
hrs between
23.00 hrs to
0600 hrs)
300 seconds
Pulse rate in seconds (for less than 50 km from landline)
7/29/2019 History of Bsnl (Final)
18/60
To landline 120 seconds BSNL Fixed &
WLL
network-180 sec
All other calls -60
secs
To WLL
Mobile60 seconds
STD (from landline)
>50 - 100
kms60 seconds 60 secs
>100 kms 30 seconds
Calls to
Delhi 37.8 seconds
Call
charges
(beyond
free calls)
Rs
1.20
for
all
calls
61-300
calls (Re
0.80)
301-2000
calls
(Rs 1.20)
Above
2000
calls
(Re 1)
Rs1.20 Rs1.10 Re1.00 Re0.90 Re0.85 Re 1.00
Registration
Charge
Local-Rs 500 (to be converted into installation charge)
Security
Deposit
Local/STD-Rs 1000 will be collected in two equal installments
ISD-Rs 3000 secuity deposit to be collected in 6 equal installments
SOME OTHER PLANS
7/29/2019 History of Bsnl (Final)
19/60
Tariff under Fixed Line in Local Loop (WLL) Services:
BSNL offers one tariff for entire India as an alternative
package BSNL ONE INDIA for Basic and WLL services with
effect from March 1, 2006, as below:
Particulars Pulse in sec.BSNL ONE
INDIA
Fixed Monthly Charges Rs 299
Free calls Nil
Unit call rate Rupee OneCall Charges
Local & Intra Circle Calls up to 50 kms
Own Network
Fixed, WLL 180Rs
0.33/min.*
Cellular (94) 60 Rs 1.00/min.
Other Network
Fixed, WLL, Cellular 60 Rs 1.00/min.
Intra Circle calls more than 50 kms & Inter Circle Calls
(Own and Other Network)
Fixed, WLL, Cellular 60 Rs 1.00/min.
ISD Calls
USA, Canada, UK 8.0 Rs 7.50/min.
Europe (other than UK), Singapore, Thailand,
Malaysia, Indonesia and Hong Kong6.2 Rs 9.68/min.
Rest of world 5.0Rs
12.00/min.
7/29/2019 History of Bsnl (Final)
20/60
BROADBAND PLAN
ParticularsTariff in Rs
Home
250
Home
500
Home
1000
Home
1800
Home
3300
Bandwidth (wherever
technically feasible)
256
Kbps/ Up
to 2Mbps
256 Kbps/
Up to 2Mbps
384 Kbps/
Up to 2Mbps
512 Kbps/
Up to 2Mbps 2 Mbps
Monthly charges (Rs) 250 500 1000 1800 3300
Annual payment option
to customers (Rs)2500 5000 10000 18000 33000
Download/upload limit
(GB)1.0 GB 2.5 GB 5 GB 10 GB 20 GB
Additional usage
charges/MB beyond freedownload/upload limit
(Rs)
0.90 0.80 0.80 0.70 0.70
Free email IDs/space
(per email ID)1/5 MB 1/5 MB 1/5 MB 1/5 MB 2/5 MB
Security deposit NIL NIL1 month
rental
1 month
rental
1 month
rental
Night unlimited (0200-
0800 hrs)
Not
availableAvailable Available Available Available
Minimum hire period Three Three One One One
7/29/2019 History of Bsnl (Final)
21/60
months months month month month
B. Business plans:
Particulars
Tariff in Rs
Business
700
Business
1200
Business
3000
Business
5000
Business
9000
Bandwidth
(wherever
technically
feasible)
256 Kbps/
Up to 2
Mbps
256 Kbps/
Up to 2
Mbps
512 Kbps/
Up to 2
Mbps
1 Mbps/ Up
to 2 Mbps2 Mbps
Single/multi-user
(SU/MU)SU SU MU MU MU
Monthly charges
(Rs)700 1200 3000 5000 9000
Annual payment
option to
customers (Rs)
7000 12000 30000 50000 90000
Download/upload
limit (GB)4 GB 8 GB 20 GB 35 GB 75 GB
Additional usagecharges/MB
beyond free
download/upload
limit (Rs)
0.80 0.80 0.50 0.50 0.50
Free email
IDs/space (per
email ID)
1/5 MB 1/5 MB 2/5 MB 2/5 MB 4/5 MB
Static IP address
(on request)
Not
available
Not
available
Not
available One One
Web hosting space Not Not Not 5 MB 5 MB
7/29/2019 History of Bsnl (Final)
22/60
(on request) available available available
Domain name (on
request)
Not
available
Not
available
Not
availableOne One
Security deposit1 month
rental
1 month
rental
1 month
rental
1 month
rental
Rs 5000
THE MAJOR COMPETITORS OF BSNL
ARE:-
AIRTEL
TATA INDICOM
RELIANCE
INFORMATION ON THESE COMPETITORS:-
7/29/2019 History of Bsnl (Final)
23/60
AIRTEL(Bharti):-
Bharti Tele-Ventures is today acknowledged as one of India's
finest companies, and its flagship brand 'Airtel', has over 19 million
customers across the length and breadth of India. From the creation
of 'Airtel', one of India's finest brands, to becoming the largest
manufacturer and exporter of world class telecom terminals under
its 'Beetel' brand, Bharti has created a significant position for itself
in the global telecommunications sector. The largest investment in
the Indian telecom sector comes with, Vodafone to invest
approximately Rs. 6,700 crores (approx. USD 1.5 bn.) to acquire
around 10% in Bharti Tele-Ventures Ltd. Bharti thus establishes its
supremacy in the Indian telecom market, having attracted Asia's
best - SingTel, and now world's best - Vodafone.
Fixed Line Services
Besides providing world-class GSM services in the Seychelles, Airtel also
offers Fixed Line (also called Land line) Telephone services in selected parts
of Mahe. Airtel has so far covered Victoria, Providence, Mont Fleuri, Roche
Caimen, Union Vale, Beau Vallon and Beau Belle and also started expanding
in the Barbarons area, which is in the southern part of the island. There are
plans for further expansion of this service around Mahe and the other main
islands of the Seychelles.
7/29/2019 History of Bsnl (Final)
24/60
Airtel introduced huge cuts in fixed line rates in August 2005 of up to 42%.
Customers calling from an Airtel landline to any other local landline, can now
talk for as little as 50 cents for 3 minutes at nighttime, which is the lowest
local landline rate in Seychelles. Airtel's off-peak period is from 7pm to 7am
and also includes full 24-hours on Public Holidays and weekends. The peak
rate, from 7am to 7pm, was also reduced by 10% to 70 cents for 3 minutes.
The fixed line services offered by Airtel works on a 62 kpbs copper wire line
and ensures crystal clear communication and there are various value-added
services from party conferencing to Calling Line Identification (requires a CLI
telephone terminal).
The Airtel Fixed Line can also be used for data transmission and is ideal for
your Internet needs or access. Airtel reduced its Internet dial-up rates up to
42% in August 2005, now offering the best dial-up rates in the country. Calls
made to your local Internet Service Providers (ISP) are charged at SR0.60
from 7am to 7pm, SR0.50 from 7pm to 11pm and SR0.40 from 11pm to 7am(incl. GST) for every six minutes to are online.
Fixed Line Voice Services
Bharti Airtel became the first private fixed-line service provider in
India. It is now promoted under the Airtel brand. Recently, the
Government opened the fixed-line industry to unlimited competition.
Airtel has subsequently started providing fixed-line services in the
four circles of Delhi, Haryana, Madhya Pradesh, Karnataka, Tamil
Nadu & UP (West).
7/29/2019 History of Bsnl (Final)
25/60
Airtel Enterprise Services believes that these circles have high
telecommunications potential, especially for carrying Voice & Data traffic.
These circles were strategically selected so as to provide synergies with
Airtels long distance network and Airtels extensive mobile network.
Airtel Enterprise Services, India's premium telecommunication service, brings
to you a whole new experience in telephony. From integrated telephone
services for Enterprises and small business enterprises to user-friendly plans
for Broadband Internet Services (DSL), we bring innovative, cost-effective,
comprehensive and multi-product solutions to cater to all your telecom and
data needs.
Voice - Product Portfolio
Airtel Enterprise Services telephone services go beyond basic telephony to
offer our users a whole host of Value Added Services as well as premium add-
ons. Each telephone connection from Airtel Enterprise Services is backed by a
superior fibre-optic backbone for enhanced reliability and quality telephony.
Few of the Value Added Services offered are Calling Line Identification,
Three Party Conferencing, Dynamic Lock, Hunting Numbers, Parallel Ringing
etc.
Airtel Enterprise Services Voice Services provide Free Dial-up Internet access
that is bundled along with your Telephone connection from Airtel. Its fast,
reliable and gives you unlimited Internet access. All you need to do is dial
1500 through your dialer.
PLANS OF AIRTEL
7/29/2019 History of Bsnl (Final)
26/60
Plans STAR
TV 250
SILVER
TV
499
GOLD
TV
999
PLATINUM
TV
1495
DIAMOND
TV
2499
TV
1100*
Security
Deposit 500 500 500 500 500 500
Installation
Charges500 500 500 500 500 500
Rental 250 499 999 1495 2499 1100
Free calls 125 525 1125 1850 3565 0
Rate>126 to
3001.1 1 0.9 0.8
Max upto 1.2
Rate>300
@1
One Pulse = 180sec to local landline to landline
45sec to GSM, WLL
* In 1100
planNo free calls
GSM /WLL
40 Local Calls per 60sec
Fixed 30 Local Calls per 60sec
7/29/2019 History of Bsnl (Final)
27/60
Value Added Services
Airtel offers you a host of Value Added Services. These services
are subdivided into five major categories that are mentioned
7/29/2019 History of Bsnl (Final)
28/60
below :
Voice Based Services Voice Mail
Fax Mail
Text Based Services (SMS) Text Messaging
Data Services
Fax & DataServices
Call Management Services
Call Line Identification Presentation(CLIP)
Call Line Identifications Restriction(CLIR)
Call Waiting Call Hold
Call Div ert
Others
Roaming
Dial-up
Airtel Voice Services provide FREE dial-up internet access that is bundled
along with your Telephone connection from Airtel.
http://www.airtel.sc/voicemail.htmlhttp://www.airtel.sc/faxmail.htmlhttp://www.airtel.sc/sms.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/call_waiting.htmlhttp://www.airtel.sc/call_hold.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/international_roaming.htmlhttp://www.airtel.sc/voicemail.htmlhttp://www.airtel.sc/faxmail.htmlhttp://www.airtel.sc/sms.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/call_waiting.htmlhttp://www.airtel.sc/call_hold.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/international_roaming.html7/29/2019 History of Bsnl (Final)
29/60
Its fast, reliable, gives you unlimited Internet access. All you need to do is
dial 1500 through your dialer.
The default username should be "register" and password is "airtel". You can
log- in and change your Username and Password. All you need is:
A computer and a modem
And a Telephone connection from Airtel
RELIANCE:-
FEATURES OF RELIANCE LANDLINE
Next-Gen Caller ID: Reliance Landline displays the name and/or number
of a waiting caller while you are in the middle of a conversation. It allows you
the flexibility to choose between two calls or switch from one caller to another.
Mobile phone features: Now enjoy all the interactive benefits of a
mobile phone. Store and recall numbers from the phone book, check the
history of missed / dialed / received calls. Whats more, you can also use the
history menu to make fresh calls.
Delayed hotline: You can program your Reliance Landline to
automatically call a predefined number by lifting the receiver and holding it
for seven seconds.
Navigation keys: Using the navigation keys on Reliance Landline you
can activate phone features like delayed hotline, line locking, etc now you
need not remember complicated feature codes and cumbersome procedures.
You can also set your preferred ring tone, ringer volume and LCD contrast.
7/29/2019 History of Bsnl (Final)
30/60
Remote phone management: You can lock or unlock the STD/ ISD
facility or hotline settings on your Reliance Landline , remotely from
anywhere, from any tone / DTMF phone.
Plus, you get host of other interesting features like speaker phone, 3-way
conferencing, quick dialing, and many more.
Reliance Infocomm has announced two schemes for its fixedphone service. In its venturing step, Reliance Infocomm hasextended the One India tariff scheme for Reliance mobile phonesto Reliance fixed wireless phones. A life time incoming freescheme has been introduced for the fixed wireless consumers by
the company.
S.P.Shukla, president, Wireless, Reliance Infocomm said, While mobile
tariffs have fallen drastically due to competition in the last three years, fixed
wireless phone tariffs have remained more or less static and have not
witnessed much innovation. We would like to revolutionize fixed wireless
phone tariff with these two path breaking schemes. The One India scheme is
designed to change the way people perceive and use long distance calls. The life time freeincoming scheme with absolutely No Monthly Recurring Charges will make the landline
telephony more affordable for the masses.
Under the One India tariff plan, Reliance fixed wireless customers can make
calls to any phone, anywhere in the country, for just 1 Rupee per minute. The
tariff for local and intra-circle calls to Reliance phones will be 40 paisa
per minute and 1 Rupee for all other calls. The One India scheme will have a
monthly rental of Rs 499.
By making a one-time payment of Rs 2999, Reliance customers will get life
time incoming free on their fixed phones. The tariff will be Rs 1.20 per pulse
for local calls, with the 3 minute pulse to local fixed phones and Reliance
phones and 45 second pulse for mobiles in non-metros and 60 second pulse for
mobiles in metros. Existing Reliance fixed wireless customers can also avail of
this Lifetime Free Incoming offer by paying a one time charge of Rs 1999.
7/29/2019 History of Bsnl (Final)
31/60
PLANS OF RELIANCE
TATA INDICOM:-
Benefits & Features of tata landlineBenefits
Seamless voice qualityQuick installation & 24X7 support
Different flavour of tariff plans to suite business & personal
requirement.
7/29/2019 History of Bsnl (Final)
32/60
High speed internet access
Product Features
Internet Ready Inbuilt post-paid
Internet access. Every wirelineconnection is Internet ready.
Host of value added services: Call Waiting, Call Forwarding, Call
Hunting, 3-way Conferencing, Voice mail services.
Connect to any Fax machine, EPABX and Bank Swipe Terminals.
Instrument FeaturesSee who's calling with CLI (Caller Line Identification)
Get Missed Call details
Store family and friends numbers in the in-built phone book
Dial frequently called numbers from memory and save time
Speaker Phone
Enjoy greater voice clarity and say goodbye to excessivebilling
Tata Indicom offers you almost instant phone connections. Get yourself the
Tata Indicom Landline Services based on the state of the art Optical Fibre Cable-
based backbone.
Tata Indicom Phone Connections Advantage
Superior voice clarity
Instant and hassle - free connections
Accurate billing
Secure and tamper - proof lines
Responsive and friendly service
24 x 7 friendly customer service
7/29/2019 History of Bsnl (Final)
33/60
LANDLINE PLAN:-
Particulars Amount
Registration Charges for all residential
plans except Landline Life planRs.575 (Including service tax)
Registration Charges for Landline Life
Plan
Rs.2999 (Including service
tax)
Security Deposit for Local & STD NIL
Additional ISD Deposit Rs.2000 (Refundable)
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
One
Nation
180
City
299
Tata
600Landline
Life
Plan 99
Ideal
for
Low
user
with
mainly
local
calls
and
Mthly
Bill of
up to
Rs. 400
Resid-
ential
user
with
mainly
local
calls
and
mthly
bill
Rs. 600
Med-
ium
-to-
high
user
with
mainly
STD
usage
and
Mthly
Bill >
Rs.
600
Med-
ium-to-
high
user
with
mainly
STD
usage
and
Mthly
Bill
of
up to
Rs. 400
Pred-
omina-
ntly
Local
user
with
mthly
bill >
Rs. 600
Busin-
ess
user
with
offices /
Business
partners/
Friends
spread
across
the
country
Resid-
ential
users
with
high
usage
on local
mobiles
& STD
and low
rec.
expense
Low
user
with
mainly
local
calls &
Mthly
bill of
upto Rs.
200
Monthly
Rental
(Rs.)
125 249 349 225 180 299 600 Nil 99
CLIP (Rs.)
(Optional)
50 50 Nil Nil Nil Nil Nil Rs.25 Nil
Monthly - 100 120 25 50 Nil 2000 Nil 99
7/29/2019 History of Bsnl (Final)
34/60
Free usage
(Rs.)
mins for
any calls
made to
any Tata
Indicom
phones
Free local
T2T usage- -
5 local
Tata
Walky/
Mobile/
Wireline
numbers
- - - - - -
Rate
per
Pulse
for
Local
& Intra-
Circle
calls (Rs.)
12 12 12 1 1
0.5
(50
kms -
only on
other
Fixed
calls)
Rs.0.30
for calls
to Tata
Indicom
phones
and Rs.
1.10 for
all other
calls
1 1
Discounts on Monthly Bill
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
One
Nation
180
City
299
Tata
600Landline
Life
Plan
99
Rs.
500 -
Rs.
750
- 5% 5% - - - - - -
Rs.
751 -
Rs.
1000
- 10% 10% - - - - - -
Rs. - 15% 15% - - - - - -
7/29/2019 History of Bsnl (Final)
35/60
1001 -
Rs.
1500
Rs.
1501 -
Rs.
2000
- 20% 20% - - - - - -
> Rs.
2000- 25% 25% - - - - - -
Local & Intra-Circle pulses
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
City
299
Tata
600
One
Nation
180
Landline
Life
Plan
99
To Tata
Indicom
mobiles
3 min 3 min
Rs.
0.50
per
min
1 min 3 min 3 min 1 min
To all
Non-
Tata
Indicom
mobiles
3 min 1 min
Rs.
0.50
per
min
1 min 1 min 3 min 1 min
To Tata
Indicom
Wireline
& Walky
3 min 3 min
Rs.
0.50
per
min
1 min 3 min 3 min
3
mins
( < 50
Km) ,
1 min
(> 50
Km)
To all
other
phones
1 min 3
mins (
< 50
Km) ,
Rs.
0.50
per
min
3
Min
(
7/29/2019 History of Bsnl (Final)
36/60
1 min
(> 50
Km)
for
50
km
1
Min
(>50
Km)
1 min
(> 50
Km)
Inter-Circle (Outside Circle) call charges (< 50 kms) - Rs. Per Minute
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
City
299
Tata
600
One
Nation
180
Landline
Life
Plan
99
To all
Tata
Indicom
phones
Rs. 0.80Rs.
0.33
Rs.
0.80Rs. 0.30 Rs. 0.33
Re.1 / 3
minsRs.2.2
To all
Non-
Tata
Indicom
Mobile
phones
Rs. 0.80Rs.
1.00
Rs.
0.80Rs.1.1 Rs. 1.00
Re.1 /
minRs.2.2
To all
other
phones
Rs. 1.20Rs.
1.00
Rs.
1.20Rs.0.73 Rs.1.00
Re.1 /
minRs.2.2
Inter-Circle (Outside Circle) call charges (> 50 kms) - Rs. Per Minute
Tariff
Plan
Home2
Mobile
Home2
Mobile
Home2
Mobile
Talk
India
City
299
Tata
600
One
Nation LandlinePlan
99
7/29/2019 History of Bsnl (Final)
37/60
Name 125 249 349 225 180 Life
To all
Tata
Indicom
phones
Rs 2.40 Rs. 2.40 Rs. 1.20Rs.
1.00
Rs.
2.40
Rs. 0.30
to all
Tata
Indicom
phones;
Rs. 2.20
to all
other
phones
Rs.
1.00
Re.1 / 3
minsRs.2.2
To all
Non-
Tata
Indicom
Mobile
phones
Rs 2.40 Rs. 2.40 Rs. 1.20Rs.
1.00
Rs.
2.40
Rs. 0.30
to allTata
Indicom
phones;
Rs. 2.20
to all
other
phones
Rs.
1.00
Re.1 /
minRs.2.2
To all
other
phones
Rs 2.40 Rs. 2.40 Rs. 1.20Rs.
1.00
Rs.
2.40
Rs. 0.30
to all
Tata
Indicom
phones;
Rs. 2.20
to all
other
phones
Rs.
1.00
Re.1 /
minRs.2.2
ISD call charges - Rest of India (Rs. Per Minute)
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
City
299
Tata
600
One
Nation
180
Landline
Life
Plan 99
USA, Rs. 7.20 Rs. 7.20 Rs. 5.00 Rs. 5.00 Rs. Rs.6.6 Rs.5.00 Rs. 5.00 Rs. 6.99
7/29/2019 History of Bsnl (Final)
38/60
Canada 7.20
UK Rs. 7.20 Rs. 7.20 Rs. 8.00 Rs. 8.00Rs.
7.20Rs. 6.6 Rs. 8.00 Rs. 8.00 Rs. 6.99
SEA &
Rest of
Europe
Rs. 9.60 Rs. 9.60Rs.
12.00
ROE -
Rs.
12.00
SEA -
Rs.8.00
Rs.
9.60
Rs.
8.80
ROE
Rs.
12.00
SEA
Rs.8.00
ROE
Rs. 12.00
SEA
Rs.8.00
Rs.8.99
Gulf &
Africa
Rs.
12.00
Rs.
12.00Rs. 8.00 Rs. 8.00
Rs.
9.60Rs. 12 Rs. 8.00 Rs. 8.00
Rs.
15.99
Australia,
NZ andSAARC
Rs.
12.00
Rs.
12.00
Rs.
12.00
Rs.
12.00
Rs.
12.00
Rs.
12.00
Rs.
12.00 Rs. 12.00
Rs.
15.99
RoWRs.
18.00
Rs.
18.00
Rs.
12.00
Rs.
12.00
Rs.
18.00
Rs.
16.5
Rs.
12.00Rs. 12.00
Rs.
15.99
ISD call charges - Delhi & Mumbai (Rs. Per Minute)
Tariff
Plan
Name
Home2
Mobile
125
Home2
Mobile
249
Home2
Mobile
349
Talk
India
225
City
299
Tata
600
One
Nation
180
Landline
Life
Plan 99
USA,
CanadaRs. 9.00 Rs. 9.00 Rs. 5.00 Rs. 5.00
Rs.
9.00
Rs.
8.25Rs. 5.00 Rs. 5.00 Rs. 6.99
UK &
SEARs. 9.00 Rs. 9.00 Rs. 8.00 Rs. 8.00
Rs.
9.00
Rs.
8.25Rs. 8.00 Rs. 8.00
UK
Rs.6.99
SEA
Rs.8.99
Gulf and
Africa
Rs.
18.00
Rs.
18.00
Rs. 8.00 Rs. 8.00Rs.
18.00
Rs.
16.5
Rs. 8.00 Rs. 8.00Rs.
15.99
Rest of
World
Rs.
18.00
Rs.
18.00
Rs.
12.00
Rs.
12.00
Rs.
18.00
Rs.
16.5
Rs.
12.00Rs. 12.00
Rs.
15.99
Supersaver Add-ons
Local Tata-
to-Tata pack
Get unlimited free local calls to all Tata Indicom Phones.
Monthly Rental is Rs. 75. Applicable on all the above
mentioned plans.
Night Speak Save upto 30% on all Local calls made at Night i.e. 9pm-
7/29/2019 History of Bsnl (Final)
39/60
9am, for a rental of only Rs. 25. Applicable only on H2M
125/249/349/One Nation 180/Landline Life/Plan 99.
STD Jumbo
All Inter-Circle STD calls to any phone across the country
will be at Rs. 1 / min. The rental for this is only Rs. 100.
Applicable only on H2M 125/249/349/Plan 99.
Weekend
Speak
Save upto 30% on all Local calls made on Weekends i.e.
Saturdays & Sundays. The rental for this is only Rs.
25.Applicable only on H2M 125/249/349/One Nation
180/Landline Life/Plan 99.
Lifetime
CLIP pack
For a one-time charge of Rs. 300, get CLIP free for
life.Applicable only on H2M 125/249/Landline Life
Our Voice station (12900) offers a host of exciting value added services.Charges at Rs. 6 /
7/29/2019 History of Bsnl (Final)
40/60
7/29/2019 History of Bsnl (Final)
41/60
Broadband Plan From tata Special 350 Installation Charges
Rs.250 (Plus service Tax) Security Deposit Nil Monthly Access Charges
Rs.350 Bandwidth Upto 2 MBPS Free Monthly Traffic (MB) 475 Modem
Rentals NA Additional Traffic Charges (Rs./MB) 1.5 Landline Plan - From
TTSL Plan 99 Registration Charges Rs.250 (Plus service Tax) Additional
Local & STD Deposit Nil Additional ISD Deposit Rs.2000 (Refundable)
Monthly Rental Rs.99 Monthly Free Usage Rs.99 Monthly CLIP Charges
FREE Local & Intracircle Calls Rate / Pulse Re.1 Pulse Duration To All
Mobiles 1 Min To All FWP and Landline (< 50 Kms) 3 Mins To All FWP &
Landline (> 50 Kms) 1 Min STD - Inter Circle Calls To all Phones Rs.2.2 /
Min ISD Rates (Per Minute) USA,UK & Canada Rs.6.99 SEA & Europe
Rs.8.99 SAARC,Gulf,Africa, Australia & New Zealand Rs.15.99 Rest of
World Rs.15.99 Supersaver Add-ons on Landline
7/29/2019 History of Bsnl (Final)
42/60
RESEARCH METHODOLOGY
Research Dezine
Research is dezined to know the perception of the customer using the
landline phone . Most of the customers prefer BSNL, and airtel
because they are providing net facility and the net speed is good as
compared to BSNL , TATA ,Reliance and problem faced by them in
these landline connection.
DATA SAMPLING
My sampling size is 100 out of which 50 % are the BSNL customer , 15
% are tata customer, 15% are reliance customer and 20% are AIRTEL
costomer . Data is collected from primary and secondary sources
Primary
QUESTIONAIRE- It has been prepared to get the
information from BSNL , Airtel TATA , Reliance .There are
16 questions and every question is dezined according to
the need of research study.
Secondary-
COMPANYS MANUALS
COMPANYS WEBSITE
ADVERTISMENT
7/29/2019 History of Bsnl (Final)
43/60
RESEARCH OBJECTIVES
The objectives of undertaking study on comparative analysis of BSNL with
other landline players.
To study the perception of the people about landline players.
To find the choice of the people, if they want to change the connection what
is the alternate connection.
To check the value edit service provided by the different landline players and
the plants we offer the best.
7/29/2019 History of Bsnl (Final)
44/60
CONCLUSION
BSNL is the leader of all landline phone . maximum percentage of the
customer are using BSNL landline phone and less customers are using airtel ,
reliance, tata because most of the BSNL customer are satisfied because of
less charges and the maximum facility and value added service provided by the
BSNL is much better than other and rest of using airtel is because of net and
good net speed and rest of reliance and tata is because for those company
using more than one type of connection
7/29/2019 History of Bsnl (Final)
45/60
BIBLIOGRAPHY
WWW.BSNL.COM
WWW.AIRTEL.COM
WWW.GOOGLE.COM
http://www.bsnl.com/http://www.airtel.com/http://www.google.com/http://www.bsnl.com/http://www.airtel.com/http://www.google.com/7/29/2019 History of Bsnl (Final)
46/60
QUESTIONNAIRE
COMPARATIVE ANALYSIS OF BSNL AND OTHER LANDLINEPLAYERS
Q.1 Name :
Age :
Occupation :
Contact No. :
Q.2 Where do you have landline connection?
(a) Business (b) Home (c) Both
Q.3 Which connection you are using?
(1) BSNL (2) Airtel (3) TATA (4) Reliance
Q.4 Since how much time you are using the present connection?
(1) Less than 1 yrs. (2) 1-3 yrs.
(3) 3-5 yrs. (4) More than 5
Q.5 Why are you using this connection?
(1) Cost (2) Range (3) Voice Clarity
(4) Brand Image (5) Other if any specify ______________________
Q.6 For what purpose you are using this connection?
(1) Calls (2) Internet
(3) Other if any specify ___________________________________
Q.7 Are you satisfied with this present connection.
(1) Yes (2) No
Q.8 If No, What problem do you face.
(1) Over Charging (2) Bad service.
(3) Range problem (4) Customer Facility
7/29/2019 History of Bsnl (Final)
47/60
(5) Other if specify ______________________________________.
Q.9 What measure should be taken to improve the service?
______________________________________________________
Q.10 What is your average monthly bill?
(1) 100-300 (2) 300-500
(3) 500-1000 (4) More than 1000
Q.11 Would you like to shift from the present connection?
(1) Yes (2) No
Why _____________________________________________________
Q.12 What alternate connection would you like to go in for?
(a) Airtel (b) TATA (c) BSNL
(d) Reliance
Q.13 Is a present connection providing you internet service?
(1) Yes (2) No
Q.14 Are you satisfied with the net speed?
(1) Yes (2) No
Q.15 Do you face the problem of call dropping while making or receiving
calls?
(1) Yes (2) No
Q.16 How do you rate your connection on following parameters?
(give rating 1-4)
(1) Network ( )
(2) Voice clarity ( )
(3) Additional service ( )
(4) Overall Cost ( )
7/29/2019 History of Bsnl (Final)
48/60
Q.1. Where do you have a landline connection?
Home
45%
Business
25%Both30%
Business
Home
Both
7/29/2019 History of Bsnl (Final)
49/60
Q.2. Which connection you are uses?
AIRTEL
20%
BSNL
50%
TATA
15%
RELIANCE
15%
BSNL
AIRTEL
TATA
RELIANCE
7/29/2019 History of Bsnl (Final)
50/60
Q.3. Since how much time you are using the present connection?
3-5 Yr
20%
1-3 Yr
15%More Than 5 Yrs
50%
Less Than 1Yr
15%
Less Than 1Yr
1-3 Yr
3-5 Yr
More Than 5 Yrs
7/29/2019 History of Bsnl (Final)
51/60
Q.4. Why are you using this connection?
Cost
51%
Range
19%
Voice Clarity
10%
Brand Image
10%
Other ,If any
10%
Cost
Range
Voice Clarity
Brand Image
Other ,If any
7/29/2019 History of Bsnl (Final)
52/60
Q.5. For what Purpose you are using this connection?
Calls
75%
Other ,If any
2%
Internet
23%
Calls
Internet
Other ,If any
7/29/2019 History of Bsnl (Final)
53/60
Q.6. Are you satisfied with the present connection?
Yes
70%
No
30%
Yes
No
7/29/2019 History of Bsnl (Final)
54/60
Q.7. If No, what problems do you face?
Over Charging
50%
Bad Service
20%
Range Problem
10%
Customer
Facility
12%
Other, If any
8%
Over Charging
Bad Service
Range Problem
Customer Facility
Other, If any
7/29/2019 History of Bsnl (Final)
55/60
Q.8. What is your average Monthly Bill?
100-300
35%
300-500
30%
500-100020%
More Than 1000
15%
100-300
300-500500-1000
More Than 1000
Q.9. Would you like to shift from the present connection?
7/29/2019 History of Bsnl (Final)
56/60
Yes
65%
No
35%
Yes
No99
Q.10.What alternate connection would you like to go in for?
7/29/2019 History of Bsnl (Final)
57/60
Airtel
50%
Reliance40%
Tata
10%
Airtel
Reliance
Tata
Q.11.Is your present connection providing you Internet service?
7/29/2019 History of Bsnl (Final)
58/60
Yes
55%
No
45% Yes
No
7/29/2019 History of Bsnl (Final)
59/60
Q.12.Are you satisfied with the Net speed?
Yes
60%
No
40%
Yes
No
Q.13. Do you face the problem of Call Dropping while Marketing
7/29/2019 History of Bsnl (Final)
60/60
or Receiving Calls?
Yes
80%
No
20%
Yes
No