Du 4 au 5 mai 2009

Analysis of Hotel visibibilty on Internet Case study Hotel Raphael Paris-4****

Coline Courtois- Anne Sohpie Rivereau- Camille Ibarboure

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Description of the Raphael hotel-4**** Overview : Entering Hotel Raphael one discovers the atmosphere

of a private club. Walnut paneling and generous seating areas

line the wide gallery, hung with art and carpeted with Oriental

rugs.Within the sight of the Arc de Triomphe, and near the

Avenue Champs-Elysées and the elegant Avenue Foch, Hotel

Raphael is a blend of opulence and discretion.

Dining : The discreet elegance of La Salle à Manger is the perfect

setting for the innovative creations of Chef Philip Delahaye. Sink

into the comfort of a velvet-covered sofa, and relax over

cocktails in the English Bar.

Facilities.Workout machines, sauna, and steambaths.

Features : Conference and banqueting rooms. Concierge. Safety

deposit boxes. Fully air-conditioned. Non-smoking rooms. Valet

parking and private limousine service on request. Business

Center, Wireless Internet Access, on-site Fitness Center

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The three Third party sites

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The Comparison chartType of 3rd Party site

Rate (for one saturday night in December)

Offer Booking Conditions

Hotel Website

505€ public rate (without taxes and breakfast)

Christmas package, Celebration package with Guerlain, Shopping package

Cancellation without fees if done 2 days before arrival date.

Hotelinfo.fr Portal 335€ breakfast included, without wi-fi access

Business ratesGuarantee the best price

Free cancellation and free booking fees and payment at the hotel.

LHW OTA 335€ (without taxes and breakfast)

Many leading offers such as 20% off on Suites ; Breakfast inclusive ; 50% for second children under 14 ... ; special rate for honeymoons; shopping package

A cancellation is free of charge if done the day before. Penalty Charge for late cancellation is 1 night. Rates displayed may be non-refundable or subject to strict cancellation penalty/cancellation processing fees. Please review rate rules and restrictions carefully prior to booking your reservations.

AGODA Portal 328€ for a standard double room including breakfast (without taxes)

Guarantee at the best price if the customers find a lower price the site will offer the same price - Call center access 24/7

2 days prior arrival : 100% of one night - No Fees on taxes and services

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CONCLUSION

•The Leading Hotels of the World site guarantee the best price for the cutsomers, the most interesing packages and goes well along with the hotel’s image.

•Agoda site is interesting for the price because it guarantees the best price for the customers. It is part of Priceline.com since 2007 so it has a certain expertise in booking onlines management

•Hotelinfo.fr is not a website that represents the image of the hotel targets more the business customers and travel managers