How

BY

OD

Impa

cts

Your

Bus

ines

s

P

rese

nter

: Erin

Cou

nt: V

ideo

Pro

duct

Spe

cial

ist,

NA

CR

P

rese

nter

: Kim

Lef

fler:

Con

sulti

ng S

yste

ms

Eng

inee

r, AV

AYA

How

BYO

D Im

pact

s Yo

ur B

usin

ess

-Age

nda

M

arke

t Tre

nds

B

enef

its to

BY

OD

B

YO

D a

pplic

atio

ns

Cha

lleng

es a

nd Im

plem

enta

tion

Con

side

ratio

ns

Lega

l and

Pol

icy

Con

cern

s

Mar

ch 2

013

The

Ente

rpris

e is

Tra

nsfo

rmin

g

80%

of F

ortu

ne 1

00 d

eplo

ying

iP

hone

s an

d iP

ads *

40%

of e

mpl

oyee

s sp

end

20%

of

tim

e aw

ay fr

om d

esk

72%

of o

rgan

izat

ions

per

mitt

ing

empl

oyee

-ow

ned

devi

ces *

*Sou

rce:

Gar

tner

Gro

up a

nd In

dust

ry A

naly

sts

and

Med

ia re

ports

25%

Exp

ect v

ideo

will

co

nsum

e ha

lf of

all

band

wid

th in

12

mon

ths

60%

Ant

icip

ate

1/2

of a

pps

will

run

in th

e cl

oud

with

in 1

2 m

onth

s

30%

Red

uctio

n in

IT B

udge

ts

incr

easi

ng th

e ne

ed to

do

mor

e w

ith le

ss

400,

000+

App

licat

ions

for A

ndro

id

plat

form

500,

000+

App

licat

ions

for i

OS

plat

form

34%

jum

p in

vid

eoco

nfer

enci

ng

sale

s fro

m 2

010

to 2

011

ACC

ESS

DE

PLO

YM

EN

TC

OLL

AB

OR

ATIO

N

Ent

erpr

ise

Use

rsC

usto

mer

s

Poi

nt o

f C

usto

mer

Se

rvic

e

Poi

nt o

f Em

ploy

ee

Prod

uctiv

ity

CLO

UD

BYO

D

The

Spee

d of

Bus

ines

s is

Acc

eler

atin

gR

equi

res

new

inte

rnal

and

ext

erna

l col

labo

ratio

nto

ols

2000

2002

200

4

20

06

2

008

2010

Uni

ts S

hipp

ed

2000

2002

200

4

20

06

2

008

2010

# of

Acc

ount

s (a

ctiv

e)

2000

2002

200

4

20

06

2

008

2010

$$ R

even

ue

2000

2002

200

4

20

06

2

008

2010

Mes

sage

s Se

nt (n

on-s

pam

)

Mar

ket T

rans

ition

s En

cour

age

Col

labo

ratio

n

PCs

/ Lap

tops

vsSm

artp

hone

s /

Tabl

ets

Emai

lvs

Soci

al M

edia

Emai

lvs

SMS

Mic

roso

ft R

even

uevs

iPho

ne R

even

ue

Dem

ogra

phic

s A

re C

hang

ing

Cus

tom

er D

emog

raph

ics

are

Cha

ngin

g w

ith D

iffer

ent C

usto

mer

Sat

isfa

ctio

n E

xpec

tatio

ns

Sou

rces

:P

ricew

ater

hous

eCoo

pers

LLP

and

Ret

ail F

orw

ard,

Ow

ned

by K

anta

r Ret

ail

Bab

y B

oom

ers:

bor

n fro

m 1

946

toea

rly19

60s;

Gen

X:b

orn

from

1960

s to

197

0s; G

en Y

:bor

nfro

m 1

980s

to 1

990s

Bab

y B

oom

ers

Gen

erat

ion

X

Gen

erat

ion

Y

Ben

efits

and

CIO

Goa

ls R

elat

ed to

BYO

D

C

ut c

osts

thro

ugh

empl

oyee

pro

vide

d de

vice

s

Giv

ing

empl

oyee

s th

e ab

ility

to p

erfo

rm c

ritic

al b

usin

ess

func

tions

at a

ny ti

me

and

any

plac

e ca

n pr

ovid

e hu

ge g

ains

in

prod

uctiv

ity.

C

hang

e th

e w

ays

IT a

nd N

on IT

sta

ff in

tera

ct. E

very

one’

s an

IT

incu

bato

r -em

ploy

ees

may

dis

cove

r pro

duct

ivity

tool

s th

at th

e IT

dep

artm

ent w

ould

oth

erw

ise

over

look

Im

prov

ed E

mpl

oyee

Mor

ale

with

impr

ovem

ents

in th

eir w

ork-

life

bala

nce

E

nabl

ing

empl

oyee

s to

cho

ose

the

tool

s th

ey a

re m

ost

com

forta

ble

with

to p

erfo

rm th

eir d

utie

s m

ay a

lso

attra

ct n

ew

hire

s.

To

get

that

num

ber d

own

to a

sta

ndar

d se

t of v

irtua

l app

licat

ions

ad

min

iste

red

cent

rally

will

be

a hu

ge p

erfo

rman

ce a

nd

prod

uctiv

ity im

prov

emen

t for

IT

Flex

ibili

ty to

Tac

kle

All

Mob

ility

Pro

files

Roa

d w

arrio

rTy

pica

lly n

ot in

any

of

fice,

ofte

n tra

velli

ng, m

eetin

g cu

stom

ers

and

partn

ers,

nee

ds

back

-end

sup

port

Tele

wor

ker

Ofte

n in

a h

ome

offic

e, y

et n

eeds

fu

ll en

terp

rise

acce

ss a

nd

capa

bilit

ies

Nom

adS

ets

up th

eir o

ffice

w

here

ver t

hey

are,

m

ay “h

ot d

esk”

fo

r thi

s, a

lway

s ne

eds

rich

acce

ss

to p

eopl

e an

d in

form

atio

n

Cam

pus

roam

erM

oves

aro

und

cam

pus

or

ente

rpris

e lo

catio

ns, m

ay

ofte

n be

aw

ay

from

thei

r offi

ce, o

r no

t hav

e on

e

Mob

ile A

cces

sibi

lity

on th

e R

oad

Yo

ursm

artp

hone

beco

mes

you

r offi

ce

phon

e

Inte

grat

ed s

mar

tpho

ne c

lient

with

•One

-num

ber a

cces

sibi

lity

(you

r bus

ines

s #)

•One

-num

ber c

all-o

ut id

entit

y (y

our b

usin

ess

#)•U

se c

orpo

rate

inte

rnat

iona

l/LD

cal

ling

plan

s•C

all c

ontro

l (tra

nsfe

r, co

nfer

ence

), ca

ll hi

stor

y, d

ial-p

lan

inte

grat

ion

•Cal

l scr

eeni

ng•V

isua

l voi

ce m

ail

•Ent

erpr

ise

dire

ctor

y se

arch

•Uni

fied

call

logs

(with

pho

nes

& d

eskt

op c

lient

)

R

apid

ly c

olla

bora

te w

ith th

e be

st

avai

labl

e pe

rson

with

pre

senc

e &

aw

aren

ess

Lo

wer

you

r cos

ts u

sing

the

mos

t effe

ctiv

e ne

twor

k

And

roid

, Bla

ckbe

rry,

iPho

ne, S

ymbi

an c

lient

s

Fu

n an

d ea

sy to

use

“c

ards

& s

potli

ghts

”

C

alls

, IM

, Pre

senc

e fro

m a

nyw

here

O

ne-n

umbe

r ac

cess

ibili

ty

R

educ

e ce

llula

r ex

pens

es w

ith V

oIP

over

WiF

i/ 3

Gda

ta /

Inte

rnet

S

earc

h co

rpor

ate

LDA

P di

rect

orie

s

E

asily

sw

itch

betw

een

othe

r iP

ad

appl

icat

ions

whi

le

calls

con

tinue

Man

age

mul

tiple

ca

lls, j

ust l

ike

in

the

offic

e

Qui

ckly

fin

d al

l yo

ur

cont

acts

Set

pr

esen

ce

info

rmat

ion Sel

ect

com

mun

icat

ion

mod

es

Man

age

cont

acts

, cal

l log

&

IMs

Laun

ch

emai

l fro

m

hist

ory

or

cont

act f

an

Enab

ling

Mob

ile D

ecis

ion

Mak

ing

& C

olla

bora

tion

Man

age

mul

tiple

ca

lls, j

ust l

ike

in

the

offic

e

Qui

ckly

fin

d al

l yo

ur

cont

acts

Set

pr

esen

ce

info

rmat

ion Sel

ect

com

mun

icat

ion

mod

es

Man

age

cont

acts

, cal

l log

&

IMs

Laun

ch

emai

l fro

m

hist

ory

or

cont

act f

an

Man

age

mul

tiple

ca

lls, j

ust l

ike

in

the

offic

e

Qui

ckly

fin

d al

l yo

ur

cont

acts

Set

pr

esen

ce

info

rmat

ion Sel

ect

com

mun

icat

ion

mod

es

Man

age

cont

acts

, cal

l log

&

IMs

Laun

ch

emai

l fro

m

hist

ory

or

cont

act f

an

Part

icip

ate

in a

mee

ting

from

you

r Tab

let o

r Pho

ne

11

So

muc

h m

ore

than

an

endp

oint

. M

oder

ate,

invi

te, c

ontro

l…Ev

eryt

hing

is th

ere

3/22

/201

3

Full

inte

rope

rabi

lity

with

room

s Te

lepr

esen

ce s

yste

ms

and

maj

or

UC

clie

nts

H.2

39 C

ompa

tible

pr

esen

tatio

n w

ith

Con

tent

Slid

er

Bey

ond

Col

labo

ratio

n-In

trod

ucin

g C

onte

xt

(Rig

ht In

form

atio

n, R

ight

Tim

e)C

onve

rsat

ion

Log

Even

t Log

Part

icip

ant I

nfor

mat

ion

Acc

ess

to D

ocum

ents

Pred

ictiv

e C

onta

cts

Ada

ptiv

e to

Cha

ngin

g C

onte

xt

Ava

ya –

Pro

prie

tary

. Use

pur

suan

t to

your

sig

ned

agre

emen

t or A

vaya

pol

icy.

Han

ds-fr

ee, E

yes-

free

, Per

sona

l Ass

ista

nce

“Fol

low

Me!

”…

and

have

all

your

cal

ls fl

exib

ly

forw

arde

d to

you

w

here

ver y

ou a

re.

“Whe

n am

I fr

ee to

day?

”…

keep

trac

k of

you

r tim

e w

here

ver y

ou a

re!

“Sch

edul

e a

rem

inde

r”…

and

let y

ours

elf b

e ca

lled

at a

ny

num

ber a

nd re

min

ded,

so

you

won

’t fo

rget

any

of y

our t

asks

or

appo

intm

ents

!

“Rea

d m

y m

essa

ges”

…vo

icem

ail a

nd/o

r em

ail.

Filte

r by

stat

us o

r by

send

er. Y

ou

can

repl

y, fo

rwar

d, d

elet

e, …

“Sen

d a

mes

sage

”…

to a

con

tact

’s e

mai

l, to

a

voic

emai

l box

or s

omeb

ody

with

in

your

cor

pora

te d

irect

ory.

“Mak

e a

call”

…to

one

of y

our c

onta

cts,

so

meb

ody

with

in y

our c

orpo

rate

di

rect

ory

or s

impl

y sp

eak

the

num

ber y

ou w

ant t

o ca

ll!

* Ava

ilabl

e fo

r Eng

lish

only

BYO

D C

halle

nges

Net

wor

k C

apac

ityC

an I

hand

le m

ultip

le

devi

ces

per u

ser &

hig

h ba

ndw

idth

app

licat

ions

?

IT C

ompl

ianc

eW

ho g

ets

on?

To d

o w

hat?

To

go

whe

re?

Qua

lity

of S

ervi

ceH

ow c

an I

ensu

re b

usin

ess

criti

cal a

pplic

atio

ns g

et

prio

rity?

Secu

rity

How

can

I ad

dres

s?

Cha

lleng

es A

ssoc

iate

d w

ith B

YOD

E

nter

pris

es th

at a

re n

ot p

repa

red

for t

he ti

dal w

ave

of

wire

less

dev

ices

mas

sing

in th

e m

arke

t will

not o

nly

fail

to

real

ize

the

bene

fits

of th

e B

YO

D re

volu

tion;

thei

r net

wor

ks

will

be c

rippl

ed.

D

iffic

ult t

o C

alcu

late

the

Rea

l Val

ue A

ssoc

iate

d w

ith B

YO

D

Sup

porti

ng m

yria

d of

dev

ices

mor

e co

mpl

ex th

an c

orpo

rate

-pr

ocur

ed d

evic

es

Incr

ease

d R

isk

of F

inan

cial

and

Info

rmat

ion

Exp

osur

e du

e to

U

naut

horiz

ed A

cces

s to

Pro

tect

ed R

esou

rces

Sm

artp

hone

s an

d ta

blet

s ha

ven’

t had

ant

iviru

s an

d an

ti-m

alw

are

prog

ram

s in

stal

led

to p

rote

ct th

em.

In

add

ition

, bec

ause

WiF

igue

st n

etw

orks

are

ope

n by

nat

ure,

they

are

su

scep

tible

to p

iracy

by

user

s ou

tsid

e th

e en

terp

rise,

whi

ch c

an le

ad to

pe

rform

ance

deg

rada

tion,

sec

urity

bre

ache

s an

d ot

her p

robl

ems.

Net

wor

k, In

fras

truc

ture

& S

ecur

ity S

ugge

stio

ns

70%

of n

ew e

nter

pris

e us

ers

by 2

013,

will

be

wire

less

by

defa

ult a

nd

wire

d by

exc

eptio

n (G

artn

er) a

nd u

sers

will

ave

rage

3 to

5 d

evic

es

requ

iring

net

wor

k ca

paci

ty

Acc

ordi

ng to

a G

artn

er s

tudy

, the

exp

losi

on o

f wire

less

dev

ices

on

the

netw

ork

will

cau

se 8

0 pe

rcen

t of e

nter

pris

e ne

twor

ks to

be

obso

lete

by

2015

.

G

uara

ntee

ing

Qua

lity

of S

ervi

ce (Q

oS) o

n W

iFid

evic

es is

crit

ical

for

busi

ness

es th

at w

ant t

o re

aliz

e th

e fu

ll be

nefit

s of

the

BY

OD

revo

lutio

n.

To

ols

to s

et tr

affic

rule

s an

d pr

iorit

ize

netw

ork

flow

are

ess

entia

l to

ensu

re

optim

al Q

oSon

mob

ile a

nd s

mar

t dev

ices

.

S

uppo

rt fo

r 802

.1X

Net

wor

k A

cces

s C

ontro

l and

adv

ance

d W

irele

ss In

trusi

on

Det

ectio

n an

d R

F S

urve

illan

ce c

apab

ilitie

s he

lp W

LAN

adm

inis

trato

rs s

ecur

e co

mm

unic

atio

ns fo

r tru

sted

com

putin

g as

sets

and

det

ect r

ogue

net

wor

k ac

tivity

and

mal

icio

us a

ttack

s.

Th

e ne

twor

k ca

n de

tect

whi

ch d

evic

es a

re ru

nnin

g w

hat a

ntiv

irus

and

anti-

mal

war

e to

ols

and

deny

acc

ess

to th

ose

that

don

’t co

mpl

y w

ith th

e co

mpa

ny’s

st

anda

rds

Net

wor

k, In

fras

truc

ture

& S

ecur

ity S

ugge

stio

ns

A st

anda

rds-

base

d, v

endo

r agn

ostic

pol

icy

serv

er d

eplo

yabl

e ov

er a

ny

unde

rpin

ning

net

wor

k in

frast

ruct

ure

allo

ws

adm

inis

trato

rs to

qui

ckly

an

d ea

sily

add

dev

ices

from

a c

entra

l hub

and

eve

n as

sign

mul

tiple

de

vice

s to

a s

ingl

e us

er.

C

entra

lized

net

wor

k m

anag

emen

t sof

twar

e al

low

s fo

r aut

omat

ic

dow

nloa

dabl

e up

date

s th

at s

ync

all d

evic

es to

the

corr

ect v

ersi

on o

f so

ftwar

e w

hen

they

doc

k on

to th

e ne

twor

k —

and

it sh

ould

be

stan

dard

equ

ipm

ent o

n th

e co

rpor

ate

netw

ork.

S

ecur

ity c

once

rns

do m

ean

that

em

ploy

ees

usin

g th

eir o

wn

lapt

ops,

ta

blet

s or

sm

artp

hone

s fo

r bus

ines

s sh

ould

not

sto

re d

ata

loca

lly.

A

s a

resu

lt, d

ata

stor

age

capa

city

may

nee

d to

be

upgr

aded

to h

andl

e m

ore

data

now

that

info

rmat

ion

that

had

bee

n st

ored

loca

lly w

as b

eing

m

oved

to c

entra

l ser

vers

Yo

ur p

roce

dure

s fo

r mob

ile d

evic

es s

houl

d in

clud

e st

eps

to e

nact

a

lock

dow

n pr

oced

ure

whe

n m

obile

dev

ices

with

vita

l dat

a ar

e lo

st in

the

field

.

Mob

ile d

evic

e m

anag

emen

t(M

DM

) app

licat

ions

can

be

used

to lo

ck

dow

n m

obile

dev

ices

, mon

itor i

t in

the

offic

e or

on

the

road

, and

mak

e it

easy

to w

ipe

ever

ythi

ng o

ff of

it a

t a m

omen

t’s n

otic

e.

Polic

y R

ecom

men

datio

ns

Det

erm

ine

who

are

the

first

and

bes

t can

dida

tes

for B

YO

D. N

ot e

very

one

may

be

a ca

ndid

ate

base

d on

sec

urity

of d

ata

invo

lved

and

type

of

appl

icat

ions

use

d. R

emot

e an

d m

obile

sta

ff ar

e a

grea

t exa

mpl

e.

No

ques

tions

are

off

limits

whe

n it

com

es to

BY

OD

. The

re m

ust b

e fra

nk

and

hone

st d

ialo

g ab

out h

ow d

evic

es w

ill be

use

d an

d ho

w IT

can

re

alis

tical

ly m

eet t

hose

nee

ds.

W

orki

ng w

ith H

R, I

T al

so n

eeds

to e

stab

lish

the

do’s

and

don

’ts fo

r dat

a al

low

able

on

thes

e de

vice

s, p

erso

nal s

ecur

ity p

ract

ices

, who

may

use

the

devi

ces,

etc

.

Mak

e it

clea

r to

empl

oyee

s w

ho a

re in

tere

sted

in B

YO

D w

hich

dev

ices

yo

u w

ill su

ppor

t—in

add

ition

to w

hate

ver c

orpo

rate

-issu

ed d

evic

es y

ou

cont

inue

to d

eplo

y—an

d w

hich

you

won

’t

Mak

e it

clea

r whi

ch a

pplic

atio

ns th

at IT

will

supp

ort o

n pe

rson

al d

evic

es.

IT

lead

ers

mus

t con

vey

to B

YO

D p

artic

ipan

ts th

at th

ey, n

ot IT

, are

re

spon

sibl

e fo

r lea

rnin

g ab

out a

nd c

arin

g fo

r the

ir sm

artp

hone

, tab

let o

r la

ptop

.

Est

ablis

h gu

idel

ines

rega

rdin

g de

vice

war

rant

y an

d re

plac

emen

t.

Polic

y G

uide

lines

A

ndro

id u

sers

mus

t und

erst

and

that

Fla

sh is

a c

omm

on w

ay fo

r hac

kers

to

del

iver

mal

war

e, s

o av

oid

Flas

h-he

avy

site

s.

iPho

ne a

nd iP

adus

ers

mus

t agr

ee n

ot to

“jai

l bre

ak” o

r “ro

ot”

whi

ch

allo

ws

uers

to g

et p

aid

apps

for f

ree

but o

pens

the

door

to m

alw

are

that

ca

n st

eal i

nfor

mat

ion.

If yo

ur u

sers

wan

t to

use

thei

r dev

ices

with

you

r sys

tem

s, th

en th

ey’ll

hav

e to

acc

ept a

com

plex

pas

swor

d at

tach

ed to

thei

r dev

ices

at a

ll tim

es.

Yo

u sh

ould

pro

vide

gui

danc

e on

how

em

ploy

ees

can

secu

re th

eir o

wn

cont

ent a

nd b

ack

it up

so

they

can

rest

ore

pers

onal

info

rmat

ion

once

the

phon

e or

dev

ice

is “w

iped

or r

epla

ced.

B

e su

re to

est

ablis

h a

plan

rega

rdin

g w

hat w

ill h

appe

n w

hen

empl

oyee

s w

ith d

evic

es o

n yo

ur B

YO

D p

latfo

rm le

ave

the

com

pany

. Yo

u w

ill ne

ed to

en

forc

e th

e re

mov

al o

f acc

ess

toke

ns, e

-mai

l acc

ess,

dat

a an

d ot

her

prop

rieta

ry a

pplic

atio

ns a

nd in

form

atio

n.

Car

eful

trai

ning

rega

rdin

g po

licy

is a

mus

t, ei

ther

one

-on-

one

or in

sm

all

grou

ps, b

efor

e an

yone

con

nect

s a

pers

onal

dev

ice

to th

e co

rpor

ate

netw

ork

Lega

l Con

side

ratio

ns

Th

e bl

endi

ng o

f per

sona

l and

wor

k liv

es o

n a

sing

le d

evic

e op

ens

up a

hos

t of l

egal

issu

es.

B

YO

D p

olic

y ne

eds

to b

e cl

ear a

bout

who

ow

ns th

e de

vice

and

w

hat i

nfor

mat

ion

the

com

pany

can

sea

rch,

vie

w a

nd w

ipe.

Yo

u m

ust i

dent

ify w

heth

er u

sers

can

dow

nloa

d, in

stal

l and

use

an

app

licat

ion

that

pre

sent

s se

curit

y or

lega

l ris

k on

dev

ices

that

ha

ve fr

ee a

cces

s to

sen

sitiv

e co

rpor

ate

reso

urce

s.

If a

BY

OD

dis

pute

goe

s to

cou

rt, th

e co

mpa

ny s

houl

d be

abl

e to

sh

ow th

at th

e “e

mpl

oyee

wal

ked

in w

ith e

yes

wid

e op

en,”.

C

ompa

nies

als

o ne

ed a

pol

icy

for d

isci

plin

ing

empl

oyee

s w

ho

don’

t com

ply

with

BY

OD

rule

s ra

nge

from

end

ing

the

empl

oyee

’s p

artic

ipat

ion

in th

e B

YO

D p

rogr

am to

term

inat

ion.

Ben

efits

of B

YOD

to Y

our B

usin

ess…

Fast

er c

olla

bora

tion

acce

lera

tes

busi

ness

Incr

easi

ng th

e ac

cess

ibilit

y of

the

right

peo

ple

glob

ally

Pro

vidi

ng th

e rig

ht e

xper

ienc

e fo

r eve

ry p

erso

n –

broa

dest

rang

e of

clie

nts

Fast

er c

olla

bora

tion

acce

lera

tes

busi

ness

Incr

easi

ng th

e ac

cess

ibilit

y of

the

right

peo

ple

glob

ally

Pro

vidi

ng th

e rig

ht e

xper

ienc

e fo

r eve

ry p

erso

n –

broa

dest

rang

e of

clie

nts

Smar

ter d

ecis

ions

driv

e bu

sine

ss re

sults

Inte

grat

ing

com

mun

icat

ions

and

bus

ines

s to

ols

to s

uppo

rt de

cisi

on m

akin

gS

impl

ifyin

g co

llabo

ratio

n fo

r ord

inar

y w

orke

rs

Smar

ter d

ecis

ions

driv

e bu

sine

ss re

sults

Inte

grat

ing

com

mun

icat

ions

and

bus

ines

s to

ols

to s

uppo

rt de

cisi

on m

akin

gS

impl

ifyin

g co

llabo

ratio

n fo

r ord

inar

y w

orke

rs

Low

er c

osts

and

TC

OS

ecur

ely

depl

oy o

n an

ope

n an

d re

liabl

e en

terp

rise

foun

datio

nC

ompl

emen

t exi

stin

g te

leph

ony

and

UC

app

licat

ion

inve

stm

ents

Mak

e B

YO

D a

real

ity w

ith w

irele

ss ro

amin

g an

d se

curit

y op

tions

Low

er c

osts

and

TC

OS

ecur

ely

depl

oy o

n an

ope

n an

d re

liabl

e en

terp

rise

foun

datio

nC

ompl

emen

t exi

stin

g te

leph

ony

and

UC

app

licat

ion

inve

stm

ents

Mak

e B

YO

D a

real

ity w

ith w

irele

ss ro

amin

g an

d se

curit

y op

tions