Date post: | 10-May-2015 |
Category: |
Business |
Upload: | bizlibrary |
View: | 1,404 times |
Download: | 0 times |
HOW TO
CREATE A COMPETENCY-BASED
TRAINING
PROGRAM
BIZLIBRARY.COM
VIEWER
CO
NTR
OL
PA
NEL
BIZLIBRARY.COM
Open and hide your control panel
Join audio:
• Choose “Mic & Speakers” to
use VoIP
• Choose “Telephone” and dial
using the information provided
Submit questions and comments
via the Questions panel
Note: Today’s presentation is
being recorded and will be
provided within 24 hours.
BIZLIBRARY.COM
To download the
slides for today
click the hyperlink
in the panel on the
right side.
Visit www.bizlibrary.com/bizblog.aspx for
the Webinar recording, slides and
follow-up information.
RECORDING, SLIDES AND FOLLOW-UP INFO.
This program has been approved
for 1 (General) recertification
credit hour toward PHR, SPHR
and GPHR recertification through
the HR Certification Institute.
Please be sure to note the
program ID number on your
recertification application form.
For more information about
certification or recertification,
please visit the HR Certification
Institute website at www.hrci.org.
How to Create a
Competency-Based
Training Program
A Completion Certificate will
be emailed within 24 hours
and a link will be shared at
the end of the webinar!
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary
BIZLIBRARY.COM
4,064 Courses. 25 Topic Areas. Unlimited Access.
POLL QUESTION
Are you currently using competencies in
your training program?
a. Yes! Just looking to get a few ideas today.
b. Not yet – we’re looking to implement competency-
based training in the next 6-12 months.
c. Not yet – we’d like to use competencies in our
program, but aren’t sure where to start.
d. No. Not sure if competency-based training is the right
solution for our company at this point.
BIZLIBRARY.COM
WHAT YOU’LL LEARN:
Why a sharp focus on key
competencies is more important
than ever.
The key characteristics of best-in-
class competency-based training
programs.
A straightforward seven-step
process any organization can use to
implement CBT today.
Does competency-based training
(CBT) remain a relevant in today’s
evolving workplace?
IT’S A VUCA WORLD…
VOLATILITY
UNCERTAINTY
COMPLEXITY
AMBIGUITY
Change and capacity to
adapt
Employee retention
Workplace
demographics
CHANGING
OUR LEARNING
STRATEGY
Demographics
Behaviors
Technology
BIZLIBRARY.COM
5%
39%
32%
24%
Mature/WWII
Baby Boomers
Generation X
Generation Y
THE WORKFORCE
Source: Bureau of Labor Statistics, (2012).
BIZLIBRARY.COM
BRING YOUR OWN DEVICE - BYOD
Source: Good Technology State of BYOD Report 2012
75.5%
13%
6.1% 5.1%
Currently Support
Planning to Support, Next
12 Months
Considering, But No
Specific Timeframe
Not Planning to Support
Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.
THE CBT APPROACH
Learner focused
Ability to do vs. knowing how
Focuses on skills, knowledge or
behaviors
Tied to strategic objectives
BIZLIBRARY.COM
ALIGNMENT
BUILD ON STRENGTHS
EMPLOYEE FOCUSED
SKILLS AND KNOWLEDGE
IMPROVED PERFORMANCE
KEY CHARACTERISTICS:
ALIGNMENT
…should be viewed as a process
guided by specific goals whereby an
organization makes continuous
adjustments…
EMPLOYEE FOCUSED
What key competencies actually
support the achievement of the
employee’s goals?
BUILD ON STRENGTHS
A variety of learning resources to serve
different learning styles and the
complexity of the new skills
and knowledge.
SKILLS AND KNOWLEDGE
Knowledge is gained with the purpose
of supporting performance.
BIZLIBRARY.COM
LEARNING MUST BE JUST IN TIME
AND JUST FOR ME
Michael Rochelle,
Chief Strategy Officer,
Brandon Hall Group
90% of Americans use their
personal smartphones for
work-related purposes.
One in five iPad owners use
their iPads for work.
Source: BYOD Insights 2013: A Cisco
Partner Network Study
IMPLEMENTATION PROCESS
Performance analysis
Establish competencies
Establish job role standards
Identify skill gaps
Individual development plans
Assess and measure
Performance Analysis
What skills and
behaviors are
critical to achieving
your organization’s
goals?
Establish Competencies
Organizational
values
Top performers
across job roles
Establish Job Role Standards
Benchmark top
performers
What does success
look like?
What do they do?
Identify Skills Gaps
Assessments
360 Reviews
Performance
Reviews
Employee
interviews
Individual Development Plans
Objective
information
Learning styles
Career plan
Manager support
INDIVIDUAL DEVELOPMENT PLAN
Name:
Position:
Manager:
Date:
CARRER PLAN Personal Mission Statement
SHORT-TERM CAREER GOALS (1-2 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
LONG-TERM CAREER GOALS (3-5 Years)
Area of Interest / Positions
Competencies/Skills/
Knowledge Needed:
(areas I need to develop)
BIZLIBRARY.COM
OUTLINING COMPETENCY MODELS & MAPS
Competency Behavior Development
Resource
Target
Audience
Job Role
Resources, activities and development
opportunities, Elearning courses, videos,
books, workshops.
Job Family and Job-Specific
Competencies
Sales, Operations, Administrative,
Customer Service
Individual Contributor
Manager
Executive
Perform a particular job
at a successful level.
Demonstrated behaviors that
support the competency
Core Competencies
Cultural or organizational
BIZLIBRARY.COM
Measure
Performance
improvement
Behavior change
Organizational
capabilities
BIZLIBRARY.COM
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]
Collaboration Creates Value [video]
Mentoring: Matching Proteges with
Mentors [video]
Criteria for Performance Excellence
[video]
Results Rule! Build a Culture that
Makes Your Team a Hero [video]
BIZLIBRARY.COM
Free trial of the BizLibrary Collection or Demo
4,000+ Courses. 25 Topic Areas. Unlimited Access.
BIZLIBRARY.COM
QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.
Click the link in chat for
the completion
certificate. You will also
be emailed a link to the
completion certificate
within 24 hours.
Join us next week, Add Oomph to
Your Training with Short Videos
Program ID #
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
@chrisosbornstl
Jessica Batz
Marketing Specialist
@jessbatz
@BizLibrary