1.How to Develop Future Services Today. Tero Helenius Happimaa Oy 10.10.2013

2. Happimaas hidden treasure Shopping Centres Stores products brands customers Design and Retail Consultancy 3. F*** the talk, its a dialogue! Note to us all: If after this presentation all of you agree with me the presentation has failed miserably. 4. Focus on: Future Customer Service 5. What is it in CUSTOMERS? 6. I hate that! 7. Personal data will change the came if we want it to. 8. Native advertising is here. 9. SERVICE, you think so? 10. Hell yes! 11. Developing a standalone service is history 12. Developing a frame for a service to happen is future. 13. Hello, meet Gary 14. FUTURE is now! 15. Weve thrown in our share. Facebook/pelastakaatiimari 16. It is too much! 17. Case: Kalevala Koru 18. Cost efficiency Experience Flexibility No more expensive fixed furniture which are made for one purpose and do not add anything to the experience Jewelry has to be placed into the customer hands Simple, easily multiplied system which contains minumum amount of parts 19. Reseller Concept 20. Visual branding 21. Looking for trends? If you dont know whats trending then you are too far from your customers. 22. Culture 23. We live our thinking. 24. Employee search 25. ARTIFICIAL SUN 26. 7:00 19:00 Marras - Tammikuu KEINOTEKOISEN AURINGON KIERTOKULKU PIVITTIN: 27. 7:45 18:15 28. BUT when it comes to consumers its all about Ease 29. Fast beats Slow Personalized beats Perfect Cheap and Easy is the King 30. www.happimaa.com Twitter @teromhelenius Find this presentation at SlideShare/teromhelenius and share it. (Thats a trend!)