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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 How to Meet the Needs of Today’s Connected Customers
| Date post: | 17-Jan-2017 |
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Business |
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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
How to Meet the Needs of Today’s Connected Customers
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Service Expectations Among Contact Center Pros
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Contact Center Accessibility in Today’s Connected World
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
How to Empower the Frontline
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Barriers to Achieving First Contact Resolution
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Best Practices for Customer Follow-‐Up
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Demonstrating Social & Ethical Responsibility
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
