Edition One June 2010

Committee Members:

Esme van der Merwe CPS/CAP (President); Rosely van der Merwe CPS/CAP (President-Elect);

Lee Chapman CPS (Vice President); Dawn Williams (Treasurer);

Jeanette Clack CPS (Recording Secretary) and Kelly Williams CAP (Correspondence Secretary)

Leandra Petzer - 6 June

Michelle Pieterse - 17 June

Charmaine Stonehouse - 26 June

Lee Chapman - 26 June

Kelly Williams - 16 July

Dawn Williams 25 July

Nontombi Dwane - 27 July

Pretty Louw - 29 July

Contents

Jo’burg Office

Professionals go Global Page 2

IAAP

Pathways of excellence Page 3

Are You Doing It Wrong?

How to Make Networking

Really Work.

Page 4

The Worst Words to Say at

Work Page 5

The Stadiums of the 2010

World Cup Soccer Pages 6-7

Hello and Welcome to the first issue of Talk SA from the International IAAP Chapter at Large in Johannesburg.

Congratulations to Rosely van der Merwe, CAP,

for choosing the winning title for this newsletter.

This newsletter was created to keep you as a member of the International Chapter informed at all times. The IAAP newsletter will only be sent to the active chapter members once every 2 months. PLEASE, we would like to hear from you as well. Any stories you would like to share with the chapter, or anything new and exciting happening in your life - we want to know! Let us get to know each other! The first newsletter contains mostly articles of interest, please pay particular attention to page 3: IAAP Pathways of Excellence. At our recent networking event we announced that we are striving towards becoming a Chapter of Excellence. However, as an individual member you can strive to become a Member of Excellence.

Page 3 lists the criteria to qualify for this position. A “to-do” list has been made-up listing the Member of Excellence criteria and what you can do within Johannesburg to achieve it. Please print it and stick it where you can see it everyday. Each newsletter will report feedback on what you have accomplished. If you need assistance with anything, please let the chapter know and we will help you. Please let me know what else you would like to see in this newsletter. We are striving towards Talk SA becoming your favourite read every 2 months.

Please remember the next networking event is on the

23 June 2010, join us, meet people gain CPS/CAP recertification points.

R75 for non IAAP members, R50 For active IAAP members

For more information on the networking event please send me an

email on prcommunications@capinstitute.co.za

Till August - Stay well

Kelly Williams CAP, Correspondence Secretary

7 DAYS TILL THE WORLD CUP SOCCER

Jo’burg Office

Professionals go Global By: Kelly Williams CAP, from Institute for Certified Administrative Professionals

The Soccer World Cup is not the only big thing happening in South Africa in the year 2010! On Wednesday, 24 February 2010, Bianca Constance the President of the New York Division of the International Associat ion for Administrat ive Professionals (IAAP) installed the first IAAP Chapter At Large in Johannesburg. Twelve IAAP members attended a candle lighting ceremony at the Institute for Certified Administrative Professional’s (ICAP) offices where six members were sworn in as officers of the Chapter. Among those attending was a special guest, Sue France the National Chairman for the European Management Assistants (EUMA) in the United Kingdom. Sue France is a Coach, Trainer and Author of “The Definitive Personal Assistant and Secretarial Handbook”.

The following people were honoured as the officers for the first IAAP Chapter at large in Johannesburg: Dawn Williams of ICAP as Treasurer, Jeanette Clack of Alberton High School as Recording Secretary, Kelly Williams of ICAP as Correspondence Secretary, Lee Chapman of AdvTech as Vice President, Rosely van der Merwe of Midas as President Elect and the President of the first chapter at large is Esmé van der Merwe of Exxaro. These officers and the founding members of the Chapter at Large will be working very hard to create an international networking system for South African Personal Assistants, Executive Assistants, Secretar ies and Administrat ive Professionals to learn more about what is

happening internationally in the profession. The vision and mission of IAAP and the Chapter is to inspire and equip all admin professionals to attain excellence and to be acknowledged and recognised as leaders of the admin profession and to enhance their individual and collective value, image, competence, and influence. The main purpose of the chapter and IAAP is to provide information, education and training, and set standards of excellence recognised by the business community globally On becoming a member of a IAAP Chapter at Large you will have local and international networking opportunities, you will receive the OfficePro Magazine which is distributed nine times a year by IAAP and well as the IAAP connections newsletter, and full access to the IAAP world-class website which will give you access to the online community network.

If you want to know more about the IAAP Johannesburg Chapter at Large and how

to join please contact Kelly on prcommunications@capinstitute.co.za

Back Row:

Sue France, Teresa Bishop CAP,

Lee Chapman CPS, Frieda Olivier CAP,

Lorna Roets CAP, Teresa Cotterell CAP,

Jeanette Clack CPS, Corrie Fourie,

Kelly Williams CAP

Front Row:

Rosely van der Merwe CAP,

Esme van der Merwe CAP, Bianca Constance,

Dawn Williams

A BIG WELCOME TO THE FOLLOWING FOR JOINING THE CHAPTER AND GOOD LUCK WITH YOUR STUDIES TOWARDS THE CAP PROGRAMME:

Pretty Louw, Marschelle Tillek, Tiny Sodi, Michelle Pieterse, Petra Hughes, Gillian Holness, Sipho Nccobo, Terry Naven, Lorraine Maleka, Zamile Tikilili, Lucas Mazibukko, Lorraine Pitso, Penny Penniken, Nontombi Dwane

IAAP

Pathways of Excellence The IAAP Pathways to Excellence Recognition Program is designed to raise your value as a career-minded administrative professional by becoming a Member of Excellence, a Chapter of Excellence or a Division of Excellence.

A Member of Excellence will receive a certificate (first four years), Pathways to Excellence certificate cover, and Member of Excellence pin (the fifth year).

A Member of Excellence will attain a minimum of 8 of the following 11 criteria:

1. Be a current CPS and/or CAP holder 2. Sign the online Member of Excellence Commitment agreement 3. Actively participate in the IAAP web community forum discussions or submit an article for an IAAP

publication (chapter, division, or international level) 4. Attend non-IAAP professional educational workshops, seminars and conferences 5. Hold a degree, certificate or equivalent (a minimum one year in length) from an accredited college or

earn a Microsoft certification 6. Pay membership dues on or before anniversary date 7. Serve as a chapter, division, or international officer, committee chair, or committee member; 8. Conduct a public presentation, program or training 9. Attend a minimum of eight chapter, division or international sponsored meetings, programs or

events (any combination) 10. Recruit at least one new member 11. Integrate IAAP membership and involvement into annual performance plan or review

What do I need to do How can I do it Done

CPS and/or CAP holder Most chapter members are already CPS/CAP certified, if not - what is holding you back!!

Sign the online Member of Excellence agreement

Download the Member of Excellence Commitment form; sign and date the form from the IAAP website www.iaap-hq.org

Participate in the IAAP web community forum discussions

Write an article and have it published on the website, also the IAAP website is one of the most active web spaces for secretaries - the more you participate in the discussions the more you can learn and network from those overseas

Attend professional educational workshops, seminars and conferences

There are many possibilities here in South Africa, ICAP’s Indaba, and conferences offered by CBM Training, Papillon Training etc

Hold a degree, certificate or equivalent This needs to be obtained from an accredited institution or university, remember it needs to take 1 year to complete

Pay membership dues This is mandatory - a reminder will be sent to all chapter members

Serve as a chapter, division, or international officer, committee chair, or committee member

This is to be done within the IAAP Chapter-at-Large in Johannesburg.

Conduct a public presentation at least 60 minutes in length - you can do a presentation at a networking event, at work or even volunteer for the ICAP Indaba!! (Note that the presentation does not need to qualify for recertification points).

Attend a minimum of eight chapter meetings This is too easy - the IAAP chapter holds a networking meeting every month - MOST of the chapter members have not yet attended - but for those who have - thank you for the support

Recruit at least one new member Bring a friend to a networking meeting and let them see what it is all about.

Integrate IAAP membership and involvement into annual performance plan or review

This is to be done within the IAAP Chapter-at-Large in Johannesburg.

My Personal Checklist to become a

Member of Excellence

Are You Doing It Wrong?

How to Make Networking Really Work. Adapted From: http://hotjobs.yahoo.com/career-articles-are_you_doing_it_wrong_tips_to_make_networking_really_work-1227

Networking. Does the very thought of getting out there, shaking hands, and schmoozing give you butterflies? You are not alone. But networking, either informally or at an organized event, is something that everyone should actively do no matter how old they are or where they're at in their career. "You always love a job until you don't or until it no longer loves you so continuing to build and strengthen your network even when you're employed will help you maximize your options if and when it's time to move on," says career expert Liz Lynch. As founder of The Center for Networking Excellence and the author of "Smart Networking," Lynch knows a strong network can help you get industry information quickly and find opportunities to grow your business. But a recent Yahoo! HotJobs poll found that networking or an in-person referral is the most effective way to find a job today, too: over 20 percent of surveyed workers and job seekers say they've stepped up in-person networking activities in the past year. Too often, poor preparation or lack of follow-up make networking ineffective. Fortunately, there are some simple things to do before, during, and after networking to ensure that you make a lasting impression.

Polish your image You just never know when you'll run into a potential client or employer, so it's important to be ready to network at any time. That means keeping business cards handy and up-to-date with a mobile number and links to a professional website and/or a LinkedIn profile.

Prep your elevator pitch Lynch says it's necessary to be able to answer the question "What do you do?" with a response that rolls off your tongue without being too long or full of jargon and buzzwords. "If you're currently unemployed, you want to answer confidently and in a way that focuses on what you're looking for instead of what you've been through," adds Lynch. Rachel Weingarten, a marketing and brand strategist, says this is especially important if you've spent years repeating the same thing and ignoring how your skills may have evolved. An easy way to do this is paying attention to how people you admire in your industry are describing themselves. "Don't copy them, but use it as inspiration to create your own short, snappy self description," advises Weingarten.

Target your efforts To make a real impact with networking, hone in on events and opportunities targeted to your industry. Freelance journalist Gina Roberts-Grey suggests joining a professional organization.

"Members often introduce each other to colleagues and share contact information," says Roberts-Grey, adding that networking is also a main function of industry conferences. "Attendees expect to be approached in elevators, hallways, and even bathrooms." Toot your horn (but pay attention, too) Once you're talking, Roberts-Grey says, "Don't be afraid to brag a little. If you don't tell the world what you're doing, chances are no one else will." Lynch says that you should also listen and try to find ways to be of help. "Find out if they would be open to meeting with you so you can learn more about their company. Don't push your resume. Focus first on building the relationship," she adds.

Follow up Roberts-Grey recommends sending an e-mail or follow-up note as soon as possible after the meeting. Weingarten says, "It's polite and professional and works toward cementing more of a relationship with the person you just met," and she suggests including specific details of the conversation. You should also do your homework by researching growth sectors and average salaries in your industry so you'll be ready to negotiate if you have the opportunity. Says Roberts-Grey, "Don't be afraid to show that you're ready, willing, and able to work with them."

Come brush up on your networking skills at the next IAAP Chapter-at-Large meeting contact Kelly on prcommunications@capinstitute.co.za for more information

The Worst Words to Say at Work 9 common words and phrases that will make you sound noncommittal, undependable, and untrustworthy

by Linnda Durre, Forbes.com Adapted from: http://hotjobs.yahoo.com/career-articles-the_worst_words_to_say_at_work-1250

Some words and phrases are often used to buy time, avoid giving answers, and escape commitment. If you use these words and phrases yourself, take a scalpel and cut them out of your thinking, speaking, and writing.

"Try" "Try" is a weasel word. "Well, I'll try," some people say. It's a cop-out. They're just giving you lip service, when they probably have no real intention of doing what you ask. Remember what Yoda says to Luke Skywalker in "Star Wars": "Do or do not--there is no try." Take Yoda's advice. Give it your all when you do something. And if it doesn't work, start over. Put passion into your work, and give it your best effort, so you can know that you did all you could to make it happen. So if the outcome you were expecting didn't come to fruition, it's not because you didn't do everything you could to make it happen. It just wasn't the right time for it or it wasn't meant to be.

"Whatever" This word is a trusted favorite of people who want to dismiss you, diminish what you say, or get rid of you quickly. "Whatever," they will say as an all-purpose response to your earnest request. It's an insult and a verbal slap in the face. It's a way to respond to a person without actually responding. When you say "whatever" after another person has said his or her piece, you have essentially put up a wall between the two of you and

There are always alternatives, other routes, and ways to get the job done. Excuse makers usually have the energy of a slug and the spine of a jellyfish. You don't want them on your team when you're trying to climb Mt. Everest.

"Yes, but . . ." This is another excuse. You might give your team members suggestions or solutions, and they come back to you with "Yes, but . . ." as a response. They don't really want answers, help, or solutions. You need to call the "Yes, but . . ." people out on their avoidance tactic by saying something like "You know, Jackie, every time I offer you a suggestion you say, 'Yes, but . . . ,' which makes me think you don't really want to solve this problem. That's not going to work. If you want to play the victim, go right ahead, but I'm not going to allow you to keep this up." After a response like that, you can be assured that the next words you hear will not be "Yes, but . . ."!

"I guess . . ." This is usually said in a weak, soft-spoken, shoulder-shrugging manner. It's another attempt to shirk responsibility--a phrase that is muttered only when people half agree with you but want to leave enough leeway to say, "Well, I didn't really know. . . . I was only guessing." If you use this phrase, cut it out of your vocabulary.

"We'll see . . ." How many times did we hear our parents say this? We knew they were buying time, avoiding a fight or confrontation, or really saying no. It's better to be decisive and honest by saying, "I need more information. Please present your case or send me the data--both pro and con--so I can make an informed decision." That way, the interested parties will contribute to an in-depth, well-researched "verdict."

halted any progress in communicating. It's a word to avoid.

"Maybe" and "I don't know" People will sometimes avoid making a decision--and hide behind words and phrases like "maybe" and "I don't know." There's a difference between legitimately not knowing something and using words like these as excuses. Sometimes during a confrontation, people will claim not to know something or offer the noncommittal response "maybe," just to avoid being put on the spot. If that seems to be the case, ask, "When do you think you will know?" or "How can you find out?" Don't let the person off the hook so easily.

"I'll get back to you" When people need to buy time or avoid revealing a project's status, they will say, "I'll get back to you," and they usually never do. If people say they will get back to you, always clarify. Ask them when they will get back to you, and make sure they specify the day and time. If they don't, then pin them down to a day and time and hold them to it. If they won't give you a day or time, tell them you'll call in a day or week and follow up. Make sure you call and get the information you need.

"If" Projects depend on everyone doing his or her part. People who use "if" are usually playing the blame game and betting against themselves. They like to set conditions, rather than assuming a successful outcome. People who rely on conditional responses are fortifying themselves against potential failure. They will say, "If Bob finishes his part, then I can do my part." They're laying the groundwork for a "no fault" excuse and for not finishing their work.

“Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits, for they become character.

Watch your character, for it becomes your destiny.”

~UNKNOWN~

Green Point Stadium The Green Point Stadium in Cape Town has been transformed into a com-

pletely new 70 000 seater, all-weather, multi-purpose, environmentally

sustainable, modern, technologically advanced, world class Stadium giving

expression to the “African Renaissance Stadium” at the juncture between

Table Mountain and the Atlantic Ocean at the southern tip of Africa.

Free State Stadium Situated only a few minutes drive from proposed FIFA™ and team hotels in

Bloemfontein, the Free State Stadium is a dedicated sporting environment with

ample parking and excellent corporate hospitality. The Free State Stadium will

host 5 first-round matches and 1 second-round match of the 2010 World Cup.

For the 2010 World Cup, a second tier was added to the main grandstand, which

increased the seating capacity to 48,000. New turnstiles were erected, the

floodlights upgraded, electronic scoreboards installed and the sound system

was revamped. The Free State Stadium has been ear-marked for 1st and 2nd

Round Matches for the 2010 World Cup in South Africa.

Moses Mabhida Stadium Located in KwaZulu Natal in the beautiful City of Durban, Moses Mabhida

Stadium is named after a hero of the working class. To make way for this

prestigious contribution Kings Park Stadium was demolished in late 2006 to

develop a new stadium complex set to comprise of an adjoining indoor arena,

sporting museum, sport institute and a new transmodal transportation station

in preparations ahead of the world showpiece. Scheduled to host the 2010 Fifa

World Cup five group matches, one second round match, one quarter final and

a semi-final match; the catering capacity is set to comprise of 70 000 spectator

seats.

Soccer City Stadium Soccer City (also know as the FNB Stadium) is earmarked to host both the

opening and final matches of the 2010 Soccer World Cup. Built in 1987,

Soccer City has played host to some of the most memorable matches in

South Africa’s soccer history.

Soccer City has been enlarged to a seat 94 700 for soccer’s showcase event.

Some significant changes were made to the original two-tiered bowl for the

World Cup: the upper tier was be extended around the stadium, while an

encircling roof was added.

Ellis Park Stadium Ellis Park Stadium is a major football venue in South Africa. Ellis Park

Stadium has been ear-marked as a semi-final venue for the 2010 South

Africa World Cup. The Stadium underwent major renovations to fullfill all

the FIFA™ requirements. New upper tiers were added behind each goal,

adding an extra 10 000 seats and bringing the seating capacity to the

required 70 000. Ellis Park now meets all requirements as a semi-final

match venue.

The Stadiums of the 2010 World Cup Soccer

Loftus Versfeld Stadium In the city of Tshwane (Pretoria), Loftus Versfeld is situated 5 km from the

city centre. To qualify for selection as a first and second round venue for

the 2010 FIFA™ World Cup, the floodlights, sound system and scoreboard

at Loftus Versfeld were upgraded and designated media areas were

constructed in the lower level of the west stand. Loftus Versfeld Stadium is

the homeground of the Sundowns Football Club, one of South Africa’s

premiere professional clubs. Since 1977 Loftus Versfeld has undergone

many renovations and its four major stands have been completely rebuilt.

Mbombela Stadium The Mbombela Stadium located just 7km outside of Nelspruit in

Mpumalanga has been designed to ensure it enjoys a life beyond the 2010

World Cup tournament as an adaptable sports, entertainment and

exhibition venue. Mbombela Stadium has been proposed as for both the

first and second round matches with a capacity of just over 40,000.

Nelson Mandela Stadium Port Elizabeth has a brand new world-class stadium - the Nelson Mandela Bay

Stadium. The five-tier Nelson Mandela Bay stadium has a seating capacity of

44,000 with an additional 4000 temporary seats available for the 2010 Football

World Cup. Nelson Mandela Bay Stadium cost around R2.1 billion to build.

The eye-catching roof was specially designed to withstand Port Elizabeth's

notoriously high wind speeds, and the stadium is equipped with state-of-the-

art technology and two huge viewing screens.

Royal Bafokeng Stadium The Royal Bafokeng Stadium will host first and second round matches for the

FIFA™ World Cup in 2010. Located in Rustenburg in the North West Province,

Royal Bafokeng was opened in 1999 and completely funded by the Royal

Bafokeng community. (An administrative entity presiding over the world's

richest platinum mines). The capacity of the Royal Bafokeng was increased to

42,000 with the construction of two additional rows of seating on the second

level. New electronic scoreboards, floodlights and a new public address system

completed the requirements for it to host the first and second round matches

of the 2010 World Cup in South Africa

Peter Mokaba Stadium The Peter Mokaba Stadium is situated in Polokwane (previously known as

Pietersburg), the capital of Limpopo, South Africa. The Peter Mokaba Stadium

is the first world class football venue in the soccer mad province of Limpopo.

Four two tier stands bring the seating capacity to 46,000. Peter Mokaba

Stadium is named after the late Peter Mokaba, a controversial anti-apartheid

activist who was born in Polokwane.

The Stadiums of the 2010 World Cup Soccer