IBM Sametime Unified Communications and Collaboration - italiano - 2011

IBM Collaboration SolutionsUnified Communications and Collaboration

John Pierre Campitelli – UCC Solution Representative

© 2011 IBM Corporation

Molti modi per comunicare e collaborare

FileLa mia rete

Eventi Attività

Moduli

Grafici

Comunità

© 2011 IBM Corporation2

Migliorare la produttività delle persone nel contesto del proprio lavoro quotidiano

Molti modi per Comunicare


Semplice, Flessibile, Facile da usare


Comunicazioni in Contesto


Riduzione dei Costi


Drivers: Produttività

Tempi di risposta ridotti agli ormai consueti cambiamenti di contesto economicoMaggior produttività della


Maggior produttività della forza lavoro

Drivers: Savings

Opportunità di riduzione dei costi legati agli spostamenti sfruttando le tecnologie di comunicazione a distanza


comunicazione a distanza

Minor spostamenti = minor carbon footprint

Maggior flessibilità =

Drivers: social responsibility


Maggior flessibilità = miglior life/work balance

L’esperienza degli “early adopter”Tre maggiori benefici riscontrati in aziende con una piattaforma UC già dispiegata


Convergenza funzionalità di Unified Communication con quelle di Collaboration


Piattaforma IBM di Social Collaboration http://www-01.ibm.com/software/lotus/socialcollaboration/


Strategia IBM


VoiceVoice MobileMobile

ConferencingConferencing

Instant Messaging

Piattaforma IBM Sametime


CommunitiesCall Managementapertaaperta

estendibleestendible multimulti--piattaformapiattaforma

sicurasicura

scalabilescalabile

Instant MessagingMessaging

IBM Sametime UCC Client�1:1 chat �Group chat�Public IM access�File transfer�Audio�P2P video �Notes/Outlook/Office

integration


IBM Sametime UCC Client – Advanced�1:1 chat �Group chat�Public IM access�File transfer�Audio�Video �Screen share�Persistent chat�Broadcast tools�Geo location svc


IBM Sametime Web Conferencing oggi


LotusLive Meetings

IBM business partner: integrazione audio/video e telefonica

Audio / VideoConferencing


Enterprise PBX

Partner developedPlug-ins to IBM APIs

Supporto per due A/V adapterCollega Sametime a due sistemi esterni audio e video contemporaneamenteUtenti possono selezionare il servizio più appropriato da utilizzare per ogni chiamata o conferenzaGestione centrale a ciascun servizio controllato via policy

Voice


SametimeMedia Manager

Voice and Video

Audio BridgeConnector

Video ConferencingConnector

Integrazioni con il mondo della telefonia

Integrazione con singolo vendor

▬ Plugin lato client

▬ Server side (TCSPI)


Integrazione multi vendor

▬ IBM Sametime Unified Telephony (SUT)

▬ IBM Sametime Unified Telephony (SUT) Lite

is-phone® – Integrazione IBM Lotus Notes / Sametime


http://www.iscoord.com

IBM Sametime Unified Telephony


Intelligent Call Management

Servizi di presence

SoftphoneDeliversRRich and consistent

end user experience

con centralini di svariati vendor

SUT - Programma di validazione dell’interoperabilità

Telephony


Gateway

Voice Performance& Devices

IBM Sametime Unified Telephony�1:1 chat �Group chat�Public IM access�File transfer�Audio�Video �Screen share�Persistent chat�Broadcast chat�Click to call�Call management�Softphone�Any phone/ PBX


�Any phone/ PBX

� Multi-vendor PBX integration

� Aggregated Sametime and phone presence

� Unified business number

� Rules based call management

� Embedded softphone

� Initiate a call from Sametime

IBM Sametime Unified Telephony


� Initiate a call from Sametime

� Initiate an ad-hoc conference

IBM LotusSametime

Server

IBM LotusSametime

UnifiedTelephony

Softphone

TelephonyPlug-ins

SametimeConnect

TelephonyControlServerTelephony

ControlServer

SIP

VP VP

TelephonyApplication

ServerTelephonyApplication

ServerSametime 8

Server

Architettura IBM Sametime Unified Telephony

2 x IBM System x3650TModel: 7980PBC

2 x IBM System x3550


SIPSIP

SIP PBX

PSTN

Gateway

SIP

Non-SIP PBX

PSTN Gateway

SIP

SIP PBX

Existing ST Components

New SUT Components

Existing SIP PBX

Existing non-SIP PBX

IBM SUT Lite Client License

SUT Lite Client è una nuova opzione che abilita alle chiamate audio e video in entrata ed uscita dal client Sametime ConnectInfrastruttura minima e semplice configurazione

• Nessun plug-in richiesto lato client• Utilizza un SIP trunk tra il Sametime

Media Manager ed un sistema (PBX / MCU / Gateway) certificato di terze


MCU / Gateway) certificato di terze

Infrastrutture SIP certificate: • Avaya Aura 6

• Cisco PBX

• Cisco/ Tandberg MCU VCS 6.1

• Dialogic Gateway DMG 6

• Polycom MCU RMX 7.1+ • Radvision MCU Scopia 7.5

Architettura IBM Sametime Unified Telephony Lite

Utenti Sametime

PSTNGateway

External phones

TDM

Altri utenti


SIP endpoints

SametimePresence / IM

Server

SIP Audio/ Video Conference

bridge

H.323Gateway

H.323 legacy video rooms

Certified 3rd Party SIPInfrastructure

SIPTrunk

Sametime Media Manger

Note: Sametime Media Manager and Sametime Presence/IM Servers are part of a standard Sametime deployment

IBM Sametime 8.5

Nuova Interfaccia Sametime per i meeting online

Nuovo Sametime Web browser e interaccia mobile


Semplificare l’abilitazione UC dei processi di business ed applicazioni

Miglior qualità video ed interoperabilità

Integrazione del calendario di Lotus Notes o

Microsoft Outlook

Facile creare o partecipare ad un meeting


Tutti gli appuntamenti del

proprio calendario sono

visualizzati

Meetings plug in per Sametime Connect o Lotus Notes client

Invite others by dragging from your buddy list into the room. View list by name or

picture.

Presenter tools – thumbnails of slides, laser pointer, annotations,

size display

Materials are stored in the meeting room library, which lists all documents and URLs

Set room permissions


meeting room library, which lists all documents and URLs

shared in the meeting.

Create polls, take screen shots, and paste files into

the library.

Rich text and emoticons available in the group chat.

Sametime rich client

Facile partecipare ad un meeting

Lotus Sametime installed client

Additional tools

Click to start/stop video. Video starts after joining

the audio call. Video ‘canvas’ area contains a

single composite embedded video stream.

Call and video controls

List of participants shows


Meeting leader or approved user can record meeting – both the shared content and the meeting audio. Save to standard

.MOV file format

Room tools give you access to meeting room settings. Also use to create reports, showing attendance, action items, meeting minutes, and

what was shared.

List of participants shows connection status

Funzionalità Audio / Video

Lotus Sametime 8.5 client

▬ Supporto per chat, VoIP audio/video chats & meeting / riunioni online

▬ Multi-way conversazioni voce e video

▬ Active speaker switching

▬ Codec standard A/V streams

▬H.263, H.264

Lotus Lotus Sametime 8.5Sametime 8.5

Voice/Video ChatsVoice/Video Chats


▬H.263, H.264

▬G.711, G.722.1, iSAC

▬ A/V client basato su SIP

Lotus Sametime 8.5 Media Manager server

▬ SIP proxy registrar

▬ conference focus basato su SIP

▬ Media router (packet switcher)

Integrazioni con terze parti

MeetingsMeetings

Voice/ Voice/ Video callsVideo calls

TelepresenceTelepresence

Room Video Room Video Conferencing Conferencing

systemssystemsIntegrazione video


Partner Partner delivered delivered

connectorsconnectorsH.323, ISDNH.323, ISDN

MeetingsMeetings

Integrazione IBM Sametime 8.5.x Radvision SCOPIA Elite

Continuous Presence viewLayout personalizzabileUndocking della finestra videoScelta del device preferito


SCOPIA Elite 5230

Integrazione IBM Sametime 8.5.2 / Radvision Scopia Elite

Architettura d’integrazione “server-side”


http://www.radvision.com/Unified-Communications/SCOPIA-IBM-Connectors/

Integrazione IBM Sametime 8.5.2 / Polycom RMX / DMA


Polycom Conferencing Add-in for Lotus Sametime

http://www.polycom.com/ibm

Integrazione IBM Sametime 8.5.2 / Cisco Tandberg (ilink)TeamCall Video Conferencing for IBM Lotus Sametime and Tandberg


Supports:• Tandberg Codian MCU 42xx/45xx series

• Tandberg MSE 8000 with MCU-blades 8410, 8510

• Tandberg VCS

• Avistar MCU

Nuova interfaccia Browser

zero download per partecipanti

© 2011 IBM Corporation39User experience subject to change


Web browser client

Stessa interfaccia usando un browser

IBM Sametime mobile client

Blackberry (OS 4.1 and above)

Windows Mobile v5/6 (Professional & Standard)

Nokia S60 E-Series & Sony Ericsson (M600, P990, P1i)

Apple iOS (iPod Touch, iPhone and iPad)


BlackBerry Client for IBM Lotus Sametime 2.5

Gratuito

Push OTA dal BES o scarica da internet

Miglior integrazione con i contatti

Gestione della presenza dal home screen

Emoticons


Emoticons

Notifiche per alertare quando i propri collaboratori diventano raggiungibili

http://na.blackberry.com/eng/support/downloads/im.jsp#tab_tab_sametime

Nuovo!

Apple iOS native client

© 2011 IBM Corporation43User experience subject to change

Processi abilitati alla comunicazioneCommunications Enabled Business Processes (CEBP)


Applicazioni &Processi

AJAX/WEB 2.0zero download

Nuovo Web 2.0Sametime Links Toolkit

IBM Sametime 8.5


AJAX/WEB 2.0zero download

integrazionefacilita

Integrazione con IBM Lotus Notes, ed IBM Connections


IBM Sametime integrato con Microsoft Office e Outlook


http://www-10.lotus.com/ldd/stwiki.nsf/dx/Sametime_ with_Microsoft_Office_and_Sharepoint_Integration_Gu ide

IBM Sametime integrato con Microsoft SharePoint


IBM Sametime integrato con IBM Lotus Quickr


IBM Sametime integrato con IBM Cognos



IBM Sametime Software Development Kit (SDK)

Toolkit Purpose Runtime

Community Server Build Java components that add or e xtend services on the Sametime server. Server

Connect Build Eclipse plug-ins to extend or integrat e with the Sametime Connect client.

Desktop

Connect Web Surface functionality from the Sametime Connect client into Web applications using Javascript and HTML.

Web browser

Directory and Database Access

Build Windows-only C++ or platform-independent Java server-side components that provide integration with databases and directory servers.

Server


Access servers.

Helper Integrate Sametime functionality into the desk top and into third-party desktop applications.

Desktop

Java Add Sametime functionality to Java applications ; build server-side plug-ins. Desktop, server

Links Add Sametime functionality to Web applications using Javascript and HTML. Web browser

Monitoring and Statistics

Access Sametime server statistics in XML format via HTTP. Desktop, server

Online Meeting Schedule and manage online meetings v ia HTTP (includes MRC extensibility).

Desktop, server

Proxy Add Sametime functionality to Web applications using standard UI Widgets built on Javascript and Dojo.

Desktop

TCSPI Integrate telephony services into the Sametime Connect client . Server

Ecosistema IBM Sametime 8.5

Solutions and Services

Telephony, Conferencing, Audio, Video and Mobile So lutions


Solutions and Services

Headsets and Sound Devices

Media Gateways and Connectivity

BEST

USER T

YPE

DESK CENTRIC OFFICE CENTRIC MOBILE CENTRIC

Soluzioni Jabra Corded per ogni profilo d’utente

jabra.com/IBM5forfree


Jabra BIZ 2400

BEST

GO

OD

BETTER

Jabra GN2000 Jabra SPEAKTM 410

Jabra UC Voice 150/550/750

Jabra BIZTM 2400

Jabra GN2000

Jabra BIZTM 2400

Jabra GN2000 Jabra SPEAKTM 410

Jabra BIZTM 620

Jabra SPEAKTM 410

Jabra BIZTM 360 Jabra UC Voice 250/550/750

New

Le soluzioni wireless Plantronics per IBM Sametime


Le soluzioni a filo Plantronics per IBM Sametime


IBM Sametime 8.5 – Componenti logici

SIP, RTP SIP, RTP

VP

VP VP

HTTP HTTP

Presence &Instant Msg

MeetingsAdvancedServer

Lotus Sametime ClientsPC (Windows®, Mac, Linux) Web

browser, mobile devices


Embedded Applications, including Web, Portal etc.

Note: Logical servers shown. May be combined physically depending on user workload and network design

UnifiedTelephony

LotusSametimeProxy

Enterprise Phone System

VP VP

HTTP

LotusSametimeGateway

External IM Communities

SIP, XMPP

SIP

MediaManager

SIP, TCSPI

EnterpriseA/V conf

bridges/MCU/ end points

New or updated in Sametime 8.5

IBM Sametime 8.5 - “All Features” Deployment

Presence &Instant Msg

Lotus Sametime Lotus Notes Clients

Lotus Sametime Servers

Domino® server

Lotus Sametime

Lotus Sametime Web

Clients


MediaManager

IBM WebSphere® Application Server / IBM DB2® Universal Database

Meetings

Lotus SametimeProxy

In larger deployments, Lotus Sametime servers and database components may be distributed based on user location, workload capacity, network factors and high availability requirements.

System Console: configurazione e policy management centralizzata

Lotus Sametime Unified

Telephony *

Lotus Sametime

Gateway


Lotus SametimePresence/IM

Lotus SametimeMeetings

Lotus Sametime Advanced *

Lotus Sametime Media

Manager

IBM Sametime 8.5 piattaforme supportate

Client

▬ Microsoft® Windows® XP® (SP2) and Windows Vista® – 32 and 64 bit (Lotus Sametime Connect 8.5 or Lotus Notes 8.5.1 upgrade)

Browser

▬ Microsoft Internet Explorer® 6.x, 7.x, 8.0 (Microsoft Windows)

▬ Firefox® 2.x and 3.0.x (Microsoft Windows, Mac®, Linux®)

▬ Safari® 3.2 and 4.0.x (Mac)

Server


Server

▬ Microsoft Windows Server 2003/2008 - 32 and 64 bit

▬ Linux (RHEL, SLES) - 32 and 64 bit

▬ AIX® 5.3/6.1

▬ i5/OS® 5.4, 6.1

▬ SolarisTM 10

Altro

▬ Lotus Domino 8.0 / 8.5 for Community / “Classic” meetings

▬ IBM WebSphere Application Server 7 for new servers and gateway

▬ IBM DB2 Universal Database 9.5 for new servers and gateway

IBM UC² Roadmap■ A/V for Web browsers■ Bandwidth management■ NAT Firewall Traversal■ Larger scale A/V sessions■ Multiple TCSPI connectors■ ACL's in meetings■ Sametime Advanced updates■ SUT updates

Lotus Sametime & SUT Next

Lotus Sametime & SUT Next

1H2011

■ ST Advanced hotfix for 8.5.1■ Compliance for ST Advanced■ SUT for 8.5.1 client■ More client platforms: Win 7, Linux, Mac (incl 10.6)

■ zLinux svr (Community/Mtgs)

2011+


SUT NextSUT Next

3Q 2010

Lotus Sametime & SUT 8.5.2


■ Meetings■New tools■ Mobile UC■ Native iPhone client■ SUT for mobile devices■ iPhone/iPad/Android meetings■ SUT/AV Expanded deployment choices■ Cloud UC delivery



The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at IBM's sole discretion.

IBM Sametime 8.5.2 – Temi trattati

Migliorie apportate ai Meeting via web browser per facilitare l’accesso e le funzionalità

Strumenti per gestire meglio l’uso dell’audio / video per velocizzare l’adozione della soluzione


Accesso da dispositivi mobili – nuovi device e funzionalità

Nuove opzioni per semplificare il deployment del SUT

IBM Sametime Mobile UCC – Android Client


Mobile UCC – IBM Sametime Meetings Clientper RIM BlackBerry


Mobile UCC – IBM Sametime Meetings client periPad “browser”


Sametime Mobile UCC - SUT Client


Screenshots and features are for illustrative purposes and subject to change

IBM Sametime mobility roadmap

2011 FutureAvailable

Post-8.5.2:

Sametime 8.5.2:� Presence and chat� SUT dialer

� Meetings� SUT� Video


Post-8.5.2:� Presence and chat� SUT dialer� Browser Based Meetings (tech preview)

� Meetings� SUT� Video

� Browser-based presence and chat

Sametime 8.5.2:� Meetings

� SUT� Video

� Presence and chat

� SUT� Presence and chat

Project Vulcan: Integrazioni servizi Sametime UCC

Accesso ai propri contatti

Sametime


Screenshots and features are for illustrative purposes and subject to change

Accesso alle funzionalità Sametime

UCC direttamente dalla scheda persona

Una soluzione che arriva dal “cloud”


Il modello “software as a service”Nessun costo di implementazionePrezzi basati su “abbonamento” annualeSet di funzionalità flessibili, scalabili, a misura di esigenza azendaleCompleta gestione centralizzataArchitettura sicura, protetta, pensata per il business

Un modello collaborativo innovativo


Modelli SaaStradizionali

LotusLive Notes

LotusLive Meetings

Web Conferencing CollaborationeMail

LotusLive Engage

Il portfolio di soluzioni LotusLive


LotusLiveConnections

LotusLive Events

LotusLive iNotes

Il modello di licensing

Tre modalità d'uso

Utente in Trial:•30 giorni•Utilizza tutti i servizi•Max 100 utenti di una singola azienda

Utente abbonato:•Iscrizione nominativa

•Abbonamento mensile o annuale


una singola azienda mensile o annuale

Utente Ospite:•Invitato da un abbonato•Funzionalità limitate•Permessi tipici da “reader”

LotusLive Engage

LotusLive Engage mette a


LotusLive Engage mette a disposizione strumenti online integrati di social networking e collaborazione per lavorare con più efficacia.


Ulteriori informazioni

Siti web:• http://www.ibm.com/lotus/sametime• http://www.ibm.com/lotus/uc2• https://www-950.ibm.com/blogs/SametimeBlog• http://www-10.lotus.com/ldd/stwiki.nsf


• http://www-10.lotus.com/ldd/stwiki.nsf

Per provarlo: • IBM Lotus Greenhouse: http://greenhouse.lotus.com• IBM LotusLive (SaaS): http://www.lotuslive.com

Creare plugins e risorse per amministratorI e sviluppatori: • http://www-128.ibm.com/developerworks/lotus/products/instantmessaging


IBM home page www.ibm.com

Lotus software home page www.ibm.com/lotus

Lotus Sametime home page www.ibm.com/lotus/sametime

Lotus Connections www.ibm.com/lotus/connections

Lotus Quickr home page www.ibm.com/lotus/quickr

Lotus Expeditor home page http://www-306.ibm.com/software/lotus/products/expeditor/

Grazie!


Grazie!

© 2011 IBM Corporation

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IBM Sametime Unified Communications and Collaboration - italiano - 2011

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