Illinois Data Quality

March 2015

Workforce, Human Services, and Education – State Agency Partnership

State agencies are working together to improve customer services and outcomes through data sharing.

Workforce

• Illinois Department of Commerce and Economic Opportunity (DCEO)

• Illinois Department of Employment Security (IDES)

Human Services

• Illinois Department of Human Services (IDHS)

Education

• Illinois State Board of Education (ISBE)

• Illinois Student Assistance Commission (ISAC)

• Illinois Community College Board (ICCB)

• Illinois Board of Higher Education (IBHE)

State Agency Programs and Services

As citizens are advancing through school and into careers or businesses, they are at some point(s) benefiting from programs and services offered by some or all of these agencies.

To best serve everyone throughout their life in Illinois, it is essential for the agencies to provide clear and direct access to information and data on programs, customers, and outcomes.

Each of these agencies operates independently but are working together to improve system connectivity through initiatives including the Illinois Longitudinal Data Study (ILDS) and the Workforce Data Quality Initiative (WDQI).

IDES

DCEO ISAC

ICCBISBE

IBHE

IDHS

Workforce Data Quality Initiative

The WDQI and the ILDS teamsand agency partners have worked together over the last several years to establish a common vision and plan of action for building a cost-effective federated or distributed education and workforce longitudinal data system that can be maintained and sustained under the direction of the statewide ILDS Governing Board.

Among the ILDS requirements, functions, and expectations includes the establishment of a set of tools, systems, and processes internal to LDS Agencies and shared across ILDS Agencies to support analysis and understanding of lifelong education and workforce policies and programs.

The ILDS is a source for incremental data.

State Information SystemsEach agency has responsibility for their own independent information systems that are a source for the ILDS and are used to provide, track, or facilitate:

24/7

Real Time Incremental

Outcome information

Program information

Customer information

Within each agency there can be information and data that is either:

EducationStudent Financial

Assistance

Human Services

Workforce

Transparency: State Information Systems

State information systems support a myriad of regulations, reporting and security requirements, and are needed to carry out the day-to-day operations of each agency and their respective service providers. Some systems are used only by staff, while others offer some form of public access through web applications.

DCEO IDES IDHS ISAC ICCBISBE IBHE

To improve transparency, the goal of WDQI and ILDS is to identify and merge useful data from workforce, education, and human services information systems. The combined data will provide citizens of Illinois intelligent options from which they can make informed decisions on programs and benefits open to them.

Advancement: State Services

Citizens, employers and service partners need to know what support and advancement services and resources are available to them throughout their life journey.

WDQI and ILDS

This consumer information is for all citizens and state and local service partners.

It can aggregate program services, customer information and outcomes and use multiple sources of state agency data serving different purposes.

IDES

DCEO ISAC

ICCBISBE

IBHE

Universal Portal

IDHS

Comprehensive and integrated historical workforce and educational data will be one of the key components that connect the dots and gathers useful and practical information to serve citizens throughout their entire life based on what needs they have at each of the critical steps in their development.

WDQI and ILDS

Reduces waste, increases efficiencies.

Provides sustainable solutions.

Improves delivery of and access to services.

Universal Portal

Some of the key benefits to the State and customers include:

Technological EvolutionHarnessing technology achievements of the past and present is foundational to a technology solution for the future.

Over the past decade, the push for transparent knowledge has resulted in the need for long-term planning that eliminates operating in a vacuum, database silos, and static reporting.

Federal and state government visionaries and technological experts have invested time and money to upgrade and modify agency information systems that will enable data sharing and integration.

Business processes for exploring, cleaning, and shaping data have resulted in enriched data content that can be sourced, matched, and empirically compared.

The States’ Workforce Data Quality Initiative in partnership with the Longitudinal Data System Initiative will result in a sustainable long-term plan for data integration.

Methodical Approach

There are technologies in place now to realize this plan using an incremental approach that leverages existing systems and makes enhancements over time to agency information systems through:

• Common data models, architecture, and markup

• Data security and validity protocols

• Data sharing agreements

• Integration with web services based on modern best practices

• Single-sign-on, identity and role management services

Model of Data Integration

24/7+ + + +

Real Time IncrementalOutcomesPrograms Customers

Longitudinal integration of data will personalize program services, customer information and outcomes across partner agencies and utilize state agency systems including real-time and incremental information and data.

Longitudinal Data System

Share

Clean + Change

Explore

Enrich

Shape

Combine

MIS Data

Customer Vault

Universal Portal

Model of Data Integration: Continuous ProcessState agency data undergoes a continuous process.

Agencies Programs Services

Workforce

Illinois Department of Commerce and Economic Opportunity (DCEO)

• WIOA Title I• Trade

• Career Services• Employment Services• Training

Illinois Department of Employment Security (IDES)

• Trade• Unemployment Insurance • Labor Market Information

(LMI)

• Unemployment benefits• LMI

Human Services

Illinois Department of Human Services (IDHS)

• TANF• Rehabilitation Services

• Public assistance benefits• Disability services

Education

Illinois State Board of Education (ISBE)

• Pre-Kindergarten –Grade 12

• Education program/course approvals

Illinois Community College Board (ICCB)

• Adult Education• Community Colleges

• Education program/course approvals

Illinois Student Assistance Commission (ISAC)

• Financial Assistance • Financial assistance

Illinois Board of Higher Education (IBHE)

• Private Postsecondary and Public Universities

• Education program/course approvals

Data Source Examples

Agencies ProgramData

CustomerData

Outcomes

Workforce

DCEO

IDES

Human Services

IDHS

Financial Assistance for Education

ISAC

Education

ISBE

ICCB

IBHE

24/7

Data Availability Examples

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

24/7

Includes incremental outcomes from the Longitudinal Data System.

Data Security and Confidentiality

Technology Considerations Governance Oversight Structure

External Advisory:Engage with P-20 Council & Illinois

Early Learning Council

Data Access & Use

Performance Measures &

Reports

State Leadership

Technical Architecture & Data Security

Legal Controls

State Agency Members and Subject Matter Experts

Governing Board

Data Elements & Collection

All PII and data sharing must go through the chain of command and be approved and documented.There are very real technical,

legislative, and privacy policy concerns that must be properly addressed before forming any shared-data system. Addressing these concerns systematically throughout the project are vital to its success. From the beginning, the partner agencies have placed these issues as a top priority. Guidance documentation that assesses and summarizes ongoing system risks, potential audit action items, and compliance issues is ongoing and will continue to be a priority always.

The Vision of the FutureB

usi

nes

s V

alu

e

Degree of Intelligence

Batch Reports

ReportingWhat

happened?

AnalyzingWhy did it happen?

Ad Hoc

PredictingWhat will happen?

Predictive Models

ActivatingMake it happen.

Link to Operational Systems

OperationalizingWhat is happening

now?

Automated Linkages

Insights

Action

Adapted from TERADATA: Data Transparency Town Hall Meeting Sept. 26, 2014

Analytics Maturity Model