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Insurance sales performance dashboards powered by PMSquare

Date post: 17-May-2015
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Insurance sales performance dashboards for VP of Sales, sales management and front-line sales staff.
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PMSquare Provides Consulting Services & solutions with detailed practical experience across all industries Consulting Services Customer Analytics & Reporting: Helping businesses stay focused on their customers with innovative and effective approaches to marketing, sales and customer service. Finance & Performance Management: Exploring the relationship between finance mastery and achieving high performance, and delivers experience and assets that can help businesses and governments master their finances with comprehensive approaches backed by proven assets. Talent & Organization Performance: Guiding companies toward strategic ways of elevating an organization’s performance with services in change management, human capital and organization effectiveness, Operations & Supply Chain Performance: Improving visibility of operational performance, turning insights into action that drive performance. Telco & High Tech Financial Services Healthcare Consumer Products Automotive Financial Performance Management - Budgeting, Forecasting & Planning - Risk Management Business Intelligence - Analytics, Reporting, Scorecards & Dashboards - ETL & Data-warehousing - Predictive Analytics Productivity Improvement Solutions - Improve administration & mainteance Focus Areas:
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Page 1: Insurance sales performance dashboards powered by PMSquare

PMSquare Provides Consulting Services & solutions with detailed practical experience across all industries

Consulting Services

•  Customer Analytics & Reporting: Helping businesses stay focused on their customers with innovative and effective approaches to marketing, sales and customer service.

•  Finance & Performance Management: Exploring

the relationship between finance mastery and achieving high performance, and delivers experience and assets that can help businesses and governments master their finances with comprehensive approaches backed by proven assets.

•  Talent & Organization Performance: Guiding companies toward strategic ways of elevating an organization’s performance with services in change management, human capital and organization effectiveness,

•  Operations & Supply Chain Performance: Improving visibility of operational performance, turning insights into action that drive performance.

Telco &

High Tech

Financial Services

Healthcare

Consumer Products

Automotive

Financial Performance Management -  Budgeting, Forecasting & Planning

-  Risk Management

Business Intelligence -  Analytics, Reporting, Scorecards & Dashboards

-  ETL & Data-warehousing -  Predictive Analytics

Productivity Improvement Solutions

-  Improve administration & mainteance

Focus Areas:

Page 2: Insurance sales performance dashboards powered by PMSquare

Performance Management Solutions

Page 3: Insurance sales performance dashboards powered by PMSquare

Financial Analytics §  Ledger §  Payables

§  Receivables §  Cash Management

§  Customer/Vendor Risk

Workforce Analytics §  Talent Development §  Talent Management §  Talent Retention

§  Workforce Strength §  Compensation

Procurement Analytics §  Spend Analysis §  Vendor Analysis

§  Contract Management §  Operational Efficiency

Sales Analytics §  Pipeline Performance

§  Sales force Performance §  Sales Segmentation §  Customer Relations

§  Pricing and Program Analytics

3

Business Analytics for any organisation:

Open, Enterprise Platform Common Decision-Making Model

Seamless Business Intelligence

Source System

Packaged Reporting & Analysis Analytics Drill Through

Marketing Analytics §  Customer Segmentation

§  Product & Pricing Analysis §  Promotions Analysis

§  Brand Analytics

Risk Analytics §  Operational §  Strategic

§  Enterprise Risk §  Scorecards

§  GRC

Page 4: Insurance sales performance dashboards powered by PMSquare

4

What is the Insurance Sales Performance Dashboard Solution?

The IBM Insurance Sales Performance Dashboard solution provides a prebuilt framework for Analysis and Monitoring of KPIs

What does the solution do?

§  Health of the whole organization can be viewed by CXO at one go

§  Balance Scorecard approach provides uniform focus to different functional areas

§  Role based KPIs according to hierarchy and functional areas

§  Provide alerts on thresholds

§  Role based access control §  Ability to handle ad-hoc queries to

generate customized reports in addition to standard reports

Data & Content, Federation, Advanced Analysis

Finance Customer Services

Information Technology Claims Others

Sales and Marketing

A single integrated enterprise-wide view of Cross-LOB metrics catering to the requirements of multiple levels of Management.

MODELS, TECHNOLOGY, BEST PRACTICES

The Insurance Sales Performance Dashboard solution provides an Insurance company Chief Marketing Offices , Chief Sales Officers, Senior Sales Executives and Sales Managers a pre built role based reporting framework for visually presenting and reporting the Key Performance Indicators across the Sales & Marketing area to enable them to track the sales, revenue, productivity and performance.

Insurance Sales Performance Dashboard

INSURANCE SALES PERFORMANCE

Page 5: Insurance sales performance dashboards powered by PMSquare

Performance Management Functionality

Ø  Reporting ü  Provides full breadth of report types ü  Delivers consistent information across all types of report output ü  Can be personalized and targeted

Ø  Analysis ü  Provides guided exploration across multiple dimensions of information ü  Provides capabilities to do further analysis ü  Gets to the “why” behind trends to reveal symptoms and causes ü  Moves from summary level to detail levels of information effortlessly

Ø  Dashboards ü  Provides at-a-glance, high impact views of complex information ü  Helps quick focus on issues that need attention and action ü  Are highly visual and intuitive with an option of tabular view ü  Combines information across disparate sources ü  Multiple views of KPI for analysis

Ø  Scorecards ü  Provides instant measurement relative to targets and benchmarks ü  Aligns decisions and tactics with strategic initiatives ü  Ensures ownership and accountability

Page 6: Insurance sales performance dashboards powered by PMSquare

Insurance Sales Performance Dashboard : Solution Overview

§  Provides Sales Officers the power of informed decision making

§  Robust underlying model (IIW) helps in adding new KPIs with minimal effort

§  Complete control over sales and revenue with balanced scorecards, alerts and analysis views

§  Built-in sales force performance and productivity analysis

§  Impact analysis and follow up actions

Business Benefits

Prebuilt Solution Components

§  66 Key Performance Indicators and 150 Standard Reports spreading across Sales & Marketing

§  IIW based Datamart

§  Cognos Metadata Model (FM Package)

§  Role based Dashboards

§  Balanced Scorecards

§  Rules based alerts

§  Ad-hoc queries to generate customized reports in addition to standard reports

Page 7: Insurance sales performance dashboards powered by PMSquare

Policy Source Systems

Data Mart Content Store Metric Store

Cognos Managed Repositories

Star schema IIW data mart

First level Meta data model

All meta data except metric related

Metric related meta data

Framework Manager Package

SOAP API (WSDL)

COG

NO

S SECURITY

COG

NO

S COM

MU

NICATIO

N

Second level Meta data model

COGNOS

DB2

Analysis

Composite Chart List Analysis Dashboard

Reports published in web

Metric Project

Application firewall, Authentication, Authorization,

Cryptographic Services

ODS

DATA

WEB

APPLICATION

Operations Data Store

Financials Claims Others

Technology

Data Mart

Page 8: Insurance sales performance dashboards powered by PMSquare

Summary

Fast Decision Making

More confidence about the decisions

Less probability

of error

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Roles and Hierarchy

VP Sales

Sales Manager Sales Manager

Sales Supervisor Sales Supervisor

Agent Agent

VP Sales Dashboard

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Role Based Dashboard

Authentication and Role based dashboard

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VP Sales Dashboard

Analysis Cubes for slicing and dicing data, do what-if analysis and a lot more ad-hoc analysis

Key Performance indicators shown with status, Targets, Actual, Variance, Rate of change over previous month

Link to reports

Alerts – with option to analyze and identify root causes

Key sales figures with the capability to analyze the details

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VP Sales Dashboard

Hover the mouse on the KPI to see the trend for the last 12 Months

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VP Sales Dashboard – Detail

Option to view the detail information

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VP Sales Dashboard – Sales detail

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VP Sales – Reports View

Reports grouped under sections

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Compensation – Commission Analysis

One can drill down to see the break up of commission under Life insurance

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Compensation - Commission Analysis – Drill down by Product

One can further drill down and analyze the commission break up under Term Life

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Compensation-Commission Analysis–Drill down by Product

Page 19: Insurance sales performance dashboards powered by PMSquare

Compensation-Commission %

Page 20: Insurance sales performance dashboards powered by PMSquare

Compensation-Distribution of Agents

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Policy-New Business Case Count

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Policy – In-Force Policy Count

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Policy - Persistency

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Productivity - Average Policy Size

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Productivity - Quadrant Analysis

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Productivity – Based on Case Count

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Productivity – Based on Commission

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Productivity – New Customers Acquired

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Productivity – Percentage of Non Performing Agents

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Productivity – Total Sum Insured

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Sales Force – Agency Manpower

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Sales Force – Activity Ratio

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Sales Force – Agent Appointments

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Sales Force – Net Terminations

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Sales Force – Average Number of Newly Appointed Agents

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Sales Revenue – New Business Premium

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Sales Revenue – Total Premium

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Sales Revenue – Growth in Premium Revenue

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Sales Revenue – In-Force Premium

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Sales Revenue – Premium Revenue by Organization

Page 41: Insurance sales performance dashboards powered by PMSquare

Sales Revenue – Revenue Ratio from New Customers

Page 42: Insurance sales performance dashboards powered by PMSquare

Analysis – Man Power

Page 43: Insurance sales performance dashboards powered by PMSquare

Analysis - Performance

Page 44: Insurance sales performance dashboards powered by PMSquare

Analysis – Sales Production

Page 45: Insurance sales performance dashboards powered by PMSquare

Sales Force Hierarchy

VP Sales

Sales Manager Sales Manager

Sales Supervisor Sales Supervisor

Agent Agent

Sales Supervisor Dashboard

Page 46: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Dashboard

Score Card

Comparison against Organizational averages

Link to Reports

Page 47: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – New Business Case Count

Page 48: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – In-Force Policies

Page 49: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports - New Business Premium Analysis

Page 50: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – Premium Revenue

Page 51: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – Policy Persistency

Page 52: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – Sales Production

Page 53: Insurance sales performance dashboards powered by PMSquare

Sales Supervisor Reports – Distribution of Commission


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