INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary &...

INTELLIGENT COMMUNICATIONS

© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

Virtual EnterpriseSolid Foundation for Evolution

Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

Virtual EnterpriseSolid Foundation for Evolution

Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

© 2007 Avaya Inc. All rights reserved.


2 Avaya – Proprietary & Confidential. For Internal Use Only.

Agenda

Overview

Product/Solution Details

New Offers and Pricing

Summary




Avaya Architecture FoundationPlatform Evolution for Avaya, Ecosystem and Customers

Benefits:Solutions today to increase your communication efficiencyReduce costsInvestment protectionReduce risks

SolutionAvaya has platform solutions today, leverage ATAC, CSI

ProblemSolving business issues today, while preparing for new technologies




ProblemNeed foundation for end-to-end SIP for enterprise and contact center

Enhance workforce productivity

Reduce costs today while protecting investment for the future

Streamline upgrade process while integrating management

SolutionCM 5.0/SES 5.0 support:

– CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP

– Intelligent Customer Routing with Voice Portal

– Future applications (SIP A/S, CEBP, UC)

Streamlined hardware: – Co-residency on the S8300– G450 Media Gateway– Juniper/IG550 additions– S8730 Server

New maintenance, management and upgrade offers

– AIM 5.0, SS+U, Intro Pricing

January 2008 LaunchHow CM / SES / CC 5.0 come together




Rich Virtual Enterprise Foundation TodayBuilding Blocks, Scale/Security/Availability, Customer Evolution

Servers

Communication Devices

S8720 / S8730 High Reliability

Communication Server

S8720 / S8730 High Reliability


S8500 /MultiVantage Express® Communication Server

S8500 /MultiVantage Express® Communication Server

S8300 / S8400Embedded


S8300 / S8400Embedded


G250Branch Gateways

for very small offices

G250Branch Gateways

for very small offices

G650High-Density

Gateway

G650High-Density

Gateway

G350Branch Gatewayfor small offices

G350Branch Gatewayfor small offices

Communication Manager Software

G860High-Density

Trunk Gateway

G860High-Density

Trunk Gateway

IG550 Integrated Gateway for

Juniper Routers

IG550 Integrated Gateway for

Juniper Routers

96xx Series - H.323 / SIP

36xx Series – Wireless

Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients

Inte

gra

ted

M

anag

emen

t S

uit

e

Services

• Network Assessments

• SMB & Branch Solutions

• CM Solutions

• Phone Apps

• Nw Readiness

• Empirix Performance Assurance

• Software Support + Upgrades

• Proactive IP Support

• Remote Mgd Services

• IP Converged Services

• Software Support Plus Upgrades

Media Gateways

16xx Series Value Edition / 16CC

G450 Gatewayfor medium

offices

SIP Enablement Services

S8300 Server

S8500 Server




Avaya Agent Deskphone 16CC SIP in the Contact Center

Low-cost, agent-optimized SIP endpoint

User-Centric Design– Physical characteristics optimized for

Agents

– Context-sensitive user interface

Support for Agent functions

Third-party Call Control– AES/ASAI can monitor and control

– Supports multi-channel contact center solutions (IC, CCE, CIE),

– Agent Performance (NICE, Witness)

– Avaya and third party dialers




Avaya one-X™ Deskphone SIP R2.0

More phones: 9620, 9630/G, 9640/G

Enhanced user productivity– Extend Call

– Microsoft Outlook Calendar Integration

– Presence of users displayed in telephone contact list

– SIP Visiting User

Increased customizability

Security and enterprise integration

More languages




SIP MobilitySIP in the Enterprise

SIP Visiting User

– Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise

– Log out timer

Extend call

– Extends your call to/from mobile and deskphone

Benefits

Increased productivity for nomadic workers

Easy to use and deploy

Optimal use of network resources




SIP Trunking

WANWAN

PSTNPSTN

H.323

SIPSIP




Reduce/Eliminate Enterprise Hardware

Configuration G650 MGs Port Slots Port CardsSavings

(List)

150 Agents – 225 Trunks Contact Center

TDM AgentsE1 Trunks

2 157 24-port DCP digital line circuit packs8 E1 interface circuit packs

-

TDM AgentsSIP Trunks

1 97 24-port DCP digital line circuit packs1 CLAN circuit pack1 IP Media Resource 320 circuit pack

$25K

IP AgentsSIP Trunks

1 21 CLAN circuit pack1 IP Media Resource 320 circuit pack

$49K

3,000 Agents – 4,500 Trunks Contact Center

TDM AgentsE1 Trunks

24 266125 24-port DCP digital line circuit packs141 E1 interface circuit packs

-

TDM AgentsSIP Trunks

13 147125 24-port DCP digital line circuit packs11 CLAN circuit packs11 IP Media Resource 320 circuit packs

$474K

IP AgentsSIP Trunks

2 1513 CLAN circuit packs2 IP Media Resource 320 circuit packs

$1.2M

Benefits of SIP Trunking

Reduce HARDWARE componentsReduce FOOTPRINT requirementsReduce POWER consumptionReduce MAINTENANCE charges




SIP Trunking EnhancementsSIP in the Contact Center

Avaya-authored SIP extension for User-to-User Information (UUI)– Missing from current SIP standards

– Supports Multisite Virtual Routing over SIP trunks

Network Call Redirection (NCR) over SIP trunks– Carrier Network redirects call from Call Center A to Call Center B over SIP trunk

– Frees up Communication Manager resources, reduces network bandwidth, better QoS

Working with Carriers to support both

Also supporting alternate routing to PSTN




Communication Manager with S8300C ServerSIP in Small and Mid-Market/Remote Offices

Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution

S8300

G350

G250

Reduces cost and footprint

Exact same SIP functionality as larger CM Media Servers with standalone SES server

Scale with SIP networking between S8300-based remote offices

Leverages centralized SIP-based apps

100 SIP user limit

G450




G450 Media Gateway

H.248 Gateway for:– Mid to large Branch offices

– Small to mid Campuses

Deployment Options– Pure subtending gateway

– w/S8300 as standalone or LSP (up to 450 users)

– w/S8500 and Processor Ethernet (up to 2400 users)

Scalable, modular platform

Communication Manager 5.0+

Benefits

Lower cost, higher capacity

Cost-effective, simple solution for mid-sized campus

Enhanced reliability and survivability




S8730 Server and IG550 Enhancements

S8730 Server

Next Generation of S87XX Server Family

Same capacities as S8720XL

Higher Resiliency

– RAID + Dual Power Supplies

Same Price as S8720

IG550 Integrated Gateway

New gateway and interface modules for Juniper J-series routersBenefits

– cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users)

– high-density analog trunks+lines




Integrated Management 5.0 Enhancements

Applications support Communication Manager 4.0/5.0 program including

– New Avaya hardware and endpoints– Authentication with AAA/LDAP– Alliance Partner products

New Application enhancements– Security enhancements to MSA– Continued utility of SUM

New platforms and OS support– New Linux and Microsoft platforms




Other Communication Manager 5.0+ Capabilities

Survivable CDR when in ESS mode

ISDN supplementary service on busy/no reply

Support of 3rd party certificates (Verisign, others)

Extension to Cellular 8.0

IA770 Support of IMAP4

G860 Media Gateway R2 support

Video Telephony Solution – R4

Basic QSIG/DCS networking added to Standard license




Extension to Cellular R8.0 – New Features

Cellular Phone Voicemail Avoidance/Confirmed Answer– If user doesn’t answer or if cell phone turned off or is out-of-

coverage, call is pulled back to Coverage (e.g., voicemail, hunt group, etc.)

Self Administration of Extension to Cellular

– User can direct incoming calls to international phone #s

– Users can change cell phone numbering mapping remotely

Multi-Location Features: – Admin of single Communication Manager with multiple Gateways to

provide local numbers for feature access




What’s New with Video

Avaya Video Telephony Solution R4 January 2008

H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges)

SIP to desktop; SIP – H.323 interoperability

Ad-hoc conferencing (H.323) on RMX, MGC bridges

Availability of Polycom RPX immersive room system (Avaya reselling)Requires CM 5.0




Avaya’s NEW Support StrategyImproved Quality and Flexibility for Customers

Software SupportPlus Upgrades

Upgrade Subscription

Upgrade Subscription

Comprehensive Technical Tools &

Guides

Comprehensive Technical Tools &

Guides

New Web-based tools

New Web-based tools

Hardware support options

Hardware support options

24x7 Support of Applications

24x7 Support of Applications

New Service Pack Strategy

New Service Pack Strategy




Software Support Plus Upgrades Special Introductory Pricing

For a limited time, lower upgrade prices for Communication Manager and Call Center

– Upgrades from 4.0 to 5.0 are 50% off the list price – Upgrades from 3.X or prior releases to 5.0 receive:

• 25% off the list price on Communication Manager• 14% off the upgrade price for Call Center

Customers on Software Support plus Upgrades receive– All the benefits of Software Support plus…– Service packs– Major / minor releases as they become available

To be eligible, customers must:– Upgrade to CM or CM+CC Release 5.0– Purchase SS+U with the upgrade order




In Sum, Communication Manager 5.0+

Strengthens IPT Foundation by expanding SIP capabilities

Improves TCO through new hardware

Unbundles Software and Hardware Maintenance Support

Offers upgrade price incentive for installed base


© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

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