Internship Report

“EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOY EE”

“ EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYE E

A STUDY ON AL ARAFAH ISLAMI BANK LIMITED

Department of BusinessNorthern University Bangladesh

Department of Business AdministrationNorthern University Bangladesh

DATE OF SUBMISSION:

“EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOY EE” A STUDY ON ALARAFAH ISLAMI BANK LTD (KHULNA BRANCH)

EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYE E

AL ARAFAH ISLAMI BANK LIMITED (KHULNA BRANCH)

SUBMITTED TO

Md. Arifur Rahman Asst. Professor

Department of Business Administration Northern University Bangladesh

Khulna Campus

SUBMITTED BY

Md. Abu Nasim ID No # BBA070360626

Department of Business Administration Northern University Bangladesh

Khulna Campus

DATE OF SUBMISSION: 5th October 2011

KHULNA BRANCH)

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EFFECTIVENESS OF TRAINING ON PERFORMANCE OF EMPLOYE E”

KHULNA BRANCH)


LETTER OF TRANSMITTAL

Date: 5th October 2011

To,

The In – Charge

Dept. of Business Administration

Northern University Bangladesh

Khulna Campus

Dear Sir,

Here is my Internship report on,

Study on Al Arafah Islami Bank Limited (Khulna branch)

requirement of Bachelor of Business Administration (BBA) offered by the Northern University

Bangladesh, Khulna Campus.

To know about the Effectiveness of training on performance

Bank Limited (Khulna branch), I have studied books, reports and the related websites, face to

face interaction with the employee of Al Arafah Islami Bank Limited to gather information,

which I observed as relevant to the to

class lectures was also helpful to me.

Therefore, I hope that my report will fulfill the need to know the Effect of training to improve

performance of Al Arafah Islami Bank Limited Ltd (Khulna bran

mistakes are absolutely of ours and we would always be available at any time to interpret any

issue regarding this report.

Thanking you for your valuable advice and cooperation.

Sincerely yours

Md. Abu Nasim

ID No: BBA070360626


LETTER OF TRANSMITTAL

Dept. of Business Administration

Here is my Internship report on, “ Effectiveness of training on performance of employees”: A

Al Arafah Islami Bank Limited (Khulna branch) which has been prepared as per


To know about the Effectiveness of training on performance of employees of Al Arafah Islami



which I observed as relevant to the topic of the report. The information provided by you in your

class lectures was also helpful to me.


performance of Al Arafah Islami Bank Limited Ltd (Khulna branch). Any short comings or


Thanking you for your valuable advice and cooperation.

KHULNA BRANCH)

2

Effectiveness of training on performance of employees”: A

which has been prepared as per


of employees of Al Arafah Islami



pic of the report. The information provided by you in your


ch). Any short comings or



This is to Certify that the internship report on

employees”: A Study on Al Arafah Islami Bank Limited (Khulna branch)

fulfillment of the requirement for the degree of Bachelor o

Northern University Bangladesh, Khulna Campus.

Md. Abu Nasim, ID No # BBA 070360626

Has worked under my Supervision and no part of this report has been submitted for the award of

my other Degree, Diploma, Fellowship or

been publishes in any journal or magazine.

Certified by

Md. Arifur Rahman

Asst. Professor

Department of Business Administration Northern University Bangladesh,

Khulna Campus


CERTIFICATE

that the internship report on “ Effectiveness of training on performance of

employees”: A Study on Al Arafah Islami Bank Limited (Khulna branch) submitted in partial

fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA) of

Northern University Bangladesh, Khulna Campus.

Md. Abu Nasim, ID No # BBA 070360626


my other Degree, Diploma, Fellowship or other similar titles or prizes and that the work has not

been publishes in any journal or magazine.

Department of Business Administration

Northern University Bangladesh,

KHULNA BRANCH)

3

Effectiveness of training on performance of

submitted in partial

f Business Administration (BBA) of


other similar titles or prizes and that the work has not


I do hereby declare that this dissertation on

employees”: A Study on Al Arafah Islami Bank Limited (Khulna branch)

Northern University Bangladesh, Khulna Campus in partial fulfillment of the

degree of Bachelor of Business Administration (BBA) is an original work.

It has not been submitted earlier, either partly or wholly to any other University or Institution for

the award of any other Degree, Diploma, Fellowship or other

work has not been publishes in any journal or magazine.

MD. ABU NASIM

ID No # BBA070360626

Major Subject: Marketing

Northern University Bangladesh

Khulna Campus


DECLARATION

I do hereby declare that this dissertation on “ Effectiveness of training on performance of

employees”: A Study on Al Arafah Islami Bank Limited (Khulna branch) submitted by me to

Northern University Bangladesh, Khulna Campus in partial fulfillment of the requirement for the

degree of Bachelor of Business Administration (BBA) is an original work.


the award of any other Degree, Diploma, Fellowship or other similar titles or prizes and that the

work has not been publishes in any journal or magazine.

KHULNA BRANCH)

4

Effectiveness of training on performance of

submitted by me to

requirement for the


similar titles or prizes and that the


ACKNOWLEDGEMENT

It's our immense pleasure to complete this study in due time by the grace of almighty Allah. We

are grateful to those people who helped us a lot during the preparation of this report. We wish to

express our profound sense of gratitude to our honorable teac

Professor, Northern University Bangladesh

sympathetic advices and enthusiastic encouragement makes our inexperienced study work as

true.

Moreover, we like to avail the opp

are giving us their valuable time to talk with us and give all the necessary information about their

respective organization. We would like to thank computer lab of NUB which consist of internet

facility

Finally, we would like to thank all of our friends, whenever we were not getting any information

they were really help us to give their valuable suggestions, so that we can get information.


ACKNOWLEDGEMENT



express our profound sense of gratitude to our honorable teacher Md. Arifur Rahman

, Northern University Bangladesh, for his inspiration, guidelines, valuable suggestions,


Moreover, we like to avail the opportunity to express our deep gratitude and regards to all who





KHULNA BRANCH)

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Md. Arifur Rahman Asst.

for his inspiration, guidelines, valuable suggestions,


ortunity to express our deep gratitude and regards to all who






Letter of Transmittal Certificate Declaration Acknowledgements Table of Content

Executive Summary

CHAPTER ONE: INTRODUCTION

1.1. Background of the Study

1.2. Objective of the Study 1.3. Scope of the Study 1.4. Methodology of the Study

1.4.1. Sample design 1.4.2. Data collection 1.4.3. Data analysis

1.5. Limitations of the Study

CHAPTER TWO: OVERVIEW OF AAlBL

2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. 2.10. 2.11.

Declaration Vision Statement Mission Statement AIBL at a Glance Management of AAlBL AAIBL Deposit AAIBL Investment Products Foreign Trade SME Banking Micro Finance Corporate Social Responsibilities


TABLE OF CONTENT

CHAPTER ONE: INTRODUCTION

Methodology of the Study

CHAPTER TWO: OVERVIEW OF AAlBL

AAIBL Investment Products

Corporate Social Responsibilities

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2 3 4 5 6-7 8

10

11 11 12 12 12 13 13

15 15 15 16 17 19 18 19 19 20 20-21


CHAPTER T

3.1. Shariah Board 3.2. The Board's Role 3.3. Important Duties of the Shariah Board3.4. Shariah Supervisors 3.5. Shariah Auditing

CHAPTER

4.1. Profile of the respondents 4.1.1. Gender 4.1.2. Age 4.1.3. Education level 4.1.4. Experience 4.2. Trainee Employees 4.2.1. Number of employees are got training 4.2.2. Types of training got from the bank 4.2.3. Duration of the training 4.2.4. Type of the training provided by 4.2.5. Training included “On the Job” 4.2.6. Training included “Off the Job”4.3. Effectiveness of training on performance

CHAPTER FIVE :

5.1. Major findings

5.2. 5.3.

Recommendations Conclusion

Bibliography Appendix


CHAPTER T HREE: SHARIAH BOARD OF AALBL

Important Duties of the Shariah Board

CHAPTER FOUR: ANALYSIS OF THE STUDY

Profile of the respondents

Education level

Number of employees are got training Types of training got from the bank Duration of the training Type of the training provided by the bank Training included “On the Job” Training included “Off the Job”

Effectiveness of training on performance

: MAJOR FINDINGS & RECOMMENDATIONS

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SHARIAH BOARD OF AALBL

23 23 23-24 24 24-25

27 27 27-28 28 28-29 29 29 29 30 30 31 32 33

MAJOR FINDINGS & RECOMMENDATIONS

35 36 37 38 39-42


EXECUTIVE SUMMERY Economic development of a country banking sector plays a vital role. Al Arafah Islami Bank is

one of the markets leading bank in the banking sector and it has already

contribution in the socioeconomic prospect.

The internship report titled on

Study on Al Arafah Islami Bank Limited (Khulna branch)

of the BBA Program of Northern University Bangladesh. The purpose of this internship report is

to learn how to apprise the employees in banking sector. The topic was assigned by my

internship supervisor Md. Arifur Rahman; Lecturer in Management, Department O

Administration, Northern University Bangladesh. Performance appraisal plays an important role

to develop employee’s performance day by day in progress of bank sectors.

As a part of my BBA program my internship at this bank for a period of three

period I have learned about this organization and its working environment which inspire me to

work on my topic which is, “ Effectiveness of training on performance of employees”: A Study

on Al Arafah Islami Bank Limited (Khulna branch)

Chapter one contains the element of the report as the background of the study, how I collected

data to analyze, to analyze which method I applied etc.

the bank, management and their product and service etc.

collected data and after analysis what I found is referred into finding.

recommendations which could be the probable solution of findings and could be better

bank according to my point of view and at last conclusion.

Business world is becoming very much complex day by day. Without very much practical

experience business becomes difficult and in some cases impossible. The whole world is moving

because of business relation. Business plays a very important role is regarded as a media through

whom we have an acquaintance with the real world.

I basically tried to understand whether training has effect on the performance of employees or

not and how effective the training provided by Al Arafah Islami Bank Ltd.


EXECUTIVE SUMMERY

Economic development of a country banking sector plays a vital role. Al Arafah Islami Bank is

one of the markets leading bank in the banking sector and it has already proved its presence and

contribution in the socioeconomic prospect.

The internship report titled on “ Effectiveness of training on performance of employees”: A

Study on Al Arafah Islami Bank Limited (Khulna branch) is submitted as a partial prerequisite

the BBA Program of Northern University Bangladesh. The purpose of this internship report is


internship supervisor Md. Arifur Rahman; Lecturer in Management, Department O


to develop employee’s performance day by day in progress of bank sectors.

As a part of my BBA program my internship at this bank for a period of three month. During this


Effectiveness of training on performance of employees”: A Study

on Al Arafah Islami Bank Limited (Khulna branch). The report is divided into four chapters as,


data to analyze, to analyze which method I applied etc. Chapter two discusses the background of

and their product and service etc. Chapter three includes analysis form the

collected data and after analysis what I found is referred into finding. Chapter four includes

recommendations which could be the probable solution of findings and could be better

bank according to my point of view and at last conclusion.



of business relation. Business plays a very important role is regarded as a media through

whom we have an acquaintance with the real world.


e the training provided by Al Arafah Islami Bank Ltd.

KHULNA BRANCH)

8

Economic development of a country banking sector plays a vital role. Al Arafah Islami Bank is

proved its presence and

Effectiveness of training on performance of employees”: A

submitted as a partial prerequisite

the BBA Program of Northern University Bangladesh. The purpose of this internship report is


internship supervisor Md. Arifur Rahman; Lecturer in Management, Department Of Business


month. During this


Effectiveness of training on performance of employees”: A Study

The report is divided into four chapters as,


Chapter two discusses the background of

Chapter three includes analysis form the

Chapter four includes

recommendations which could be the probable solution of findings and could be better for the



of business relation. Business plays a very important role is regarded as a media through



1.1. Background of the Study

1.2. Objective of the Study1.3. Scope of the Study1.4. Methodology of the Study

1.4.1. Sample design 1.4.2. Data 1.4.3. Data analysis

1.5. Limitations of the Study


INTRODUCTION

Background of the Study 10

Objective of the Study 11 Scope of the Study 11 Methodology of the Study 1.4.1. Sample design 1.4.2. Data collection 1.4.3. Data analysis

12 12 12 13

Limitations of the Study 13

CHAPTER - 01

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1.1. Background of the study

Bank is the means performer for the financial sector of Bangladesh as well as for the economy.

Bank comprises with human resource who are most important and essential assets of an

organization. An organization is nothing without human resource because huma

part in a dual role- as resource, as a motivation force for all other. They can make or break the

fortunes of an organization. Within today’s highly competitive business environment placing the

right people in the right position is very vital

efficiency of training is of most important importance because it is the vehicle for obtaining the

best possible person-to-job fit that will, contribute significantly towards the organization's

effectiveness.

The development of globally competitive Islamic Banking Software product by local IT house

millennium that has been attracting attention in Malaysia and the Middle East is a pointer to how

Bangladesh can position itself in the global Islamic Banking market

The Islamic Banking sector continues to grow globally at a rapid pace. In a report, US

investment bank, Morgan Stanley (2008), highlighted that the 22 Islamic banks in the gulf have

in excess of $ 300 billion of Shariah

next ten years.

My internship period was for three months. The bank offered me to pursue work in different

department for three months against my application. During my internship period I have

introduce with different business and

with academic knowledge. From my internship I also come to know secret of the solid

performance of the employees of Al Arafah Islamic Bank and how effective is there training.

This report is carried to find the problems about the effect of training on performance employees

of Al Arafah Islami Bank Limited and it is also prepared as the part of fulfillment of my BBA

program.


1.1. Background of the study



organization. An organization is nothing without human resource because huma

as resource, as a motivation force for all other. They can make or break the


right people in the right position is very vital for the success of any organization. So the


job fit that will, contribute significantly towards the organization's



Bangladesh can position itself in the global Islamic Banking market.



in excess of $ 300 billion of Shariah-compliant assets and set for double digit growth over the



introduce with different business and financial activities. These banking activities are mostly



d to find the problems about the effect of training on performance employees


KHULNA BRANCH)

10



organization. An organization is nothing without human resource because human beings take

as resource, as a motivation force for all other. They can make or break the


for the success of any organization. So the


job fit that will, contribute significantly towards the organization's





e digit growth over the



financial activities. These banking activities are mostly



d to find the problems about the effect of training on performance employees



1.2. Objectives of the study

Objective is the prerequisite of an important

the success. This study is not out of this thought. There are two types of objectives, which are as

follows-

Main objective

• To find out the level of effectiveness of training on performance of the employees of Al

Arafah Islami Bank Limited

Specific objectives

• To know the training program of Al Arafah Islami Bank Limited.

• To know the duration of training program

• To identify the Effectiveness of training program of Al Arafah Islami Bank Limited.

• To know the performance of the employees of Al Arafah Islami Bank Limited.

• To know whether training program of Al Arafah Islami Bank Limited is relevant with the

organizational activities.

• To know the training program is international standard.

• To identify the barriers of fair training process.

• To know the procedure of training process.

1.3. Scope of the study

Flourishing human resource department makes it possible for the organization

number and types of people essential to make sure the persistent operation of the organization by

the training process. The study is considered to focus the effect of training of Al Arafah Islami

Bank Limited. All the information related my s

Bank Limited Khulna branch. So the report will help the HR department about the expectation

and performance level of the employees. By knowing the fundamental matter which lead the

better training of human resource in future by the HRD. So the report will also be helpful to the

any further study and research related to training program.


1.2. Objectives of the study

Objective is the prerequisite of an important work. It provides the instruction which leads toward


To find out the level of effectiveness of training on performance of the employees of Al

To know the training program of Al Arafah Islami Bank Limited.

To know the duration of training program

the Effectiveness of training program of Al Arafah Islami Bank Limited.

To know the performance of the employees of Al Arafah Islami Bank Limited.

To know whether training program of Al Arafah Islami Bank Limited is relevant with the

To know the training program is international standard.

To identify the barriers of fair training process.

To know the procedure of training process.

Flourishing human resource department makes it possible for the organization



Bank Limited. All the information related my study area was collected from Al Arafah Islami



urce in future by the HRD. So the report will also be helpful to the

any further study and research related to training program.

KHULNA BRANCH)

11

work. It provides the instruction which leads toward


To find out the level of effectiveness of training on performance of the employees of Al

the Effectiveness of training program of Al Arafah Islami Bank Limited.

To know the performance of the employees of Al Arafah Islami Bank Limited.

To know whether training program of Al Arafah Islami Bank Limited is relevant with the

Flourishing human resource department makes it possible for the organization to obtain the



tudy area was collected from Al Arafah Islami



urce in future by the HRD. So the report will also be helpful to the


1.4. Methodology of the Study

This is a descriptive type of research that has undertaken insights and understanding about

training program. Mainly focuses Al Arafah Islami Bank Limited Khulna branch. This report

will pay an especial attraction to express the overall procedure of training program and its impact

on the performance of the employees followed by Al Arafah Islami Bank L

conducted on the basis of relevant data. The study method is subdivided into three parts

design, Data collection, and Data analysis.

1.4.1. Sample design

It is very hard to determine the efficiency of training of Al Arafah I

making easy to do study we had made a sample unit for entire population. The area of our survey

contains 10 employees, who are positioned at different hierarchical position of the bank. All the

primary information was collected f

appropriate information.

1.4.2. Data collection

Any study without data is impossible to complete. So for making the report more reliable, all sort

of data relating to the organization are needed.

has been collected mostly from primary sources and secondary sources.

Primary sources of data

Sources of primary data that have been used in this report are as follows:

• Face to face interaction with • Formal conversion with Branch manager and other respective officers.• The vital data is collected through direct questionnaire survey from the employees.

Secondary sources of data

Secondary source of data used as below

• Annual report. • Periodicals, various books, articles etc regarding banking activities.• Different literature and official records.


1.4. Methodology of the Study


ing program. Mainly focuses Al Arafah Islami Bank Limited Khulna branch. This report


on the performance of the employees followed by Al Arafah Islami Bank Limited. Every study is

conducted on the basis of relevant data. The study method is subdivided into three parts

design, Data collection, and Data analysis.

It is very hard to determine the efficiency of training of Al Arafah Islami Bank Limited. So for



primary information was collected from the sample unit. Here we are tried to find realistic and


of data relating to the organization are needed. For making the report more authentic information

has been collected mostly from primary sources and secondary sources.

Sources of primary data that have been used in this report are as follows:

Face to face interaction with employees & staffs of the bank. Formal conversion with Branch manager and other respective officers. The vital data is collected through direct questionnaire survey from the employees.

Secondary source of data used as below-

Periodicals, various books, articles etc regarding banking activities. Different literature and official records.

KHULNA BRANCH)

12


ing program. Mainly focuses Al Arafah Islami Bank Limited Khulna branch. This report


imited. Every study is

conducted on the basis of relevant data. The study method is subdivided into three parts- Sample

slami Bank Limited. So for



rom the sample unit. Here we are tried to find realistic and


For making the report more authentic information

The vital data is collected through direct questionnaire survey from the employees.


1.4.3. Data analysis

Every study conducts on the basis of relevant data. In this regard our teacher prepared a structured questionnaire considering various factors that help us to identify the actual scenario of effectiveness of training. After collecting the data, it has been arranged and analyzed. This questionnaire survey has been conducted upon 10 employees. Respondent were astheir opinion. After getting their opinion, data have been categorized into 5 point scale where,

5 = strongly agree

4 = agree

3 = neutral

2 = disagree

1 = strongly disagree

As this is a descriptive research, analysis has mainly been made

like mean for measuring success of training of Al Arafah Islami Bank Limited.

1.5. Limitations of the study

• It was difficult to communicate with the officers of all departments of bank; most of them

were busy with their respective jobs.

• Lack of sufficient Books, and papers we can’t prepare the report, as we want.

• Due to time limitation many factors could not be discussed in this Term Paper.

• Financial facilities and some other facilities are not available.

• Information that is collected from bank website was not detailed.

• Some respondents were conservative as they were hesitated to express their real opinion.

• Main limitation of this report was that the bank did not disclose all the data and main

information for obvious reasons,


Every study conducts on the basis of relevant data. In this regard our teacher prepared a ionnaire considering various factors that help us to identify the actual scenario of

effectiveness of training. After collecting the data, it has been arranged and analyzed. This questionnaire survey has been conducted upon 10 employees. Respondent were astheir opinion. After getting their opinion, data have been categorized into 5 point scale where,

As this is a descriptive research, analysis has mainly been made using suitable statistical tools

like mean for measuring success of training of Al Arafah Islami Bank Limited.

1.5. Limitations of the study

It was difficult to communicate with the officers of all departments of bank; most of them

pective jobs.

Lack of sufficient Books, and papers we can’t prepare the report, as we want.

Due to time limitation many factors could not be discussed in this Term Paper.

Financial facilities and some other facilities are not available.

collected from bank website was not detailed.

Some respondents were conservative as they were hesitated to express their real opinion.

Main limitation of this report was that the bank did not disclose all the data and main

information for obvious reasons, which was could have been very much vital.

KHULNA BRANCH)

13

Every study conducts on the basis of relevant data. In this regard our teacher prepared a ionnaire considering various factors that help us to identify the actual scenario of

effectiveness of training. After collecting the data, it has been arranged and analyzed. This questionnaire survey has been conducted upon 10 employees. Respondent were asking to tick their opinion. After getting their opinion, data have been categorized into 5 point scale where,

using suitable statistical tools

It was difficult to communicate with the officers of all departments of bank; most of them

Lack of sufficient Books, and papers we can’t prepare the report, as we want.

Due to time limitation many factors could not be discussed in this Term Paper.

Some respondents were conservative as they were hesitated to express their real opinion.

Main limitation of this report was that the bank did not disclose all the data and main

which was could have been very much vital.


OVERVIEW OF AL ARAFAH ISLAMI BANK LIMITED

2.1. 2.2. 2.3. 2.4. 2.5. 2.6. 2.7. 2.8. 2.9. 2.10. 2.11.

DeclarationVision Statement Mission Statement AIBL at a Glance Management of AAlBL AAIBL Deposit AAIBL Investment Products Foreign TradeSME BankingMicro FinanceCorporate Social Responsibilities



Declaration Vision Statement Mission Statement AIBL at a Glance Management of AAlBL AAIBL Deposit AAIBL Investment Products Foreign Trade SME Banking Micro Finance Corporate Social Responsibilities

15 15 15 16 17 18 18 19 19 20 20-21

CHAPTER - 02

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2.1 Declaration by Al Arafah Islami Bank

The content of this section on the Fatwa & Sharia

that the Fatwa & Sharia is Supervision Board, Sharia auditing, the Sharia Supervisor and Sharia

supervision procedures in general should occupy in an Islamic Banking institution.

A clearly outlined supervision mechanism is the basic and the most important framework of an

Islamic Bank, (specified in the Al

Association & the Federal Law No.

principles of finance and also to assure the Bank's customers that all their requirements are

satisfied within the scope of Islamic structures of finance.

The Sharia Supervision procedure is similar to the duty of the Muhtaseb, who gains the power of

his role and its efficiency in Islamic society from the extent to which compliance, efficiency, and

support are provided by the Muslim leader and those of equivalent status. Otherwise, the Muslim

leader would become nothing more than a trusted adviser who directs to virtue and p

wrongdoing. (Whoever believes, it is for that person's benefit, and whoever misbelieves, it is to

that person's account).

2.2 Vision Statement:

Vision of Al Arafah Islami Bank Limited (AAlBL) is to improve lives of the people in the region

in particular and the country by offering opportunities to obtain deposits and investments

essential for living in the new century on a profit and loss sharing bases. Its vision in brief could

be stated as,

`COMMITTED TO CORDIAL

2.2 Mission Statement:

Mission of Al Arafah Islami Bank Limited is to offer such deposits and investment related funds

as will be directly linked to socio

try to conduct better service, behavior and developmental program

of high quality at affordable times.


by Al Arafah Islami Bank

The content of this section on the Fatwa & Sharia Supervision board sets out the proper position



mechanism is the basic and the most important framework of an

Islamic Bank, (specified in the Al-Arafah Islamic Bank's Memorandum & Articles of

Association & the Federal Law No. ----). This is to ensure complete obedience to the Islamic

nce and also to assure the Bank's customers that all their requirements are

satisfied within the scope of Islamic structures of finance.


ency in Islamic society from the extent to which compliance, efficiency, and


leader would become nothing more than a trusted adviser who directs to virtue and p



icular and the country by offering opportunities to obtain deposits and investments


OMMITTED TO CORDIAL SERVICE`


as will be directly linked to socio-economic empowerment of the people of the country. It will

try to conduct better service, behavior and developmental programme like Training & Workshop

of high quality at affordable times.

KHULNA BRANCH)

15

Supervision board sets out the proper position



mechanism is the basic and the most important framework of an

Arafah Islamic Bank's Memorandum & Articles of

). This is to ensure complete obedience to the Islamic

nce and also to assure the Bank's customers that all their requirements are


ency in Islamic society from the extent to which compliance, efficiency, and


leader would become nothing more than a trusted adviser who directs to virtue and prohibits



icular and the country by offering opportunities to obtain deposits and investments



economic empowerment of the people of the country. It will

me like Training & Workshop


2.3 AAIBL at a Glance

Islam provides us a complete lifestyle. Main objective of Islamic lifestyle is to be successful both

in our mortal and immortal life. Therefore in every aspect of our

doctrine of Al-Qur'an and lifestyle of Hazrat Muhammad (Sm.) for our supreme success. Al

Arafah Islami Bank started its journey in 1995 with the said principles in mind and to introduce a

modern banking system based on Al

A group of established, dedicated and pious personalities of Bangladesh are the architects and

directors of the Bank. Among them a noted Islamic scholar, economist, writer and ex

of Bangladesh government Mr. A.Z.M Shamsul Alam is the

progressive leadership and continuous inspiration provided a boost for the bank in getting a

foothold in the financial market of Bangladesh

A group of 20 dedicated and noted Islamic personalities of Bangladesh are the me

of Directors of the bank. They are also noted for their business acumen. Al

Ltd. has 78 branches and a total of 1711 employees (up to December 2010). Its authorized capital

is Taka 5000 millions and the paid

In the world of consumerism the business organization of the world strive for the consumers

satisfaction as a number one business strategy whatever may be the product of the organization,

either service or non service. Service is the

service starts rights right from the stairs of the bank building. The guard at the door is first

person pep resents of the bank, receives a customer with wishes in smiling face.

Al-Arafah Islami Bank Ltd. was established not only to earn profit and to develop economy of

the country but also it had an ultimate goal to get reward in the Heaven by banning interest in

business. Since its commencement the Bank has been trying to achieve this goal. The Islam

loving people specially who are not interested with interest, should help this Bank giving deposit

and taking investment from this Bank.

Almighty Allah make Al-Arafah Islami Bank Ltd.

Bangladesh.



in our mortal and immortal life. Therefore in every aspect of our life we should follow the

Qur'an and lifestyle of Hazrat Muhammad (Sm.) for our supreme success. Al


modern banking system based on Al-Qur’an and Sunnah.


directors of the Bank. Among them a noted Islamic scholar, economist, writer and ex

. A.Z.M Shamsul Alam is the founder chairman of the bank. His


foothold in the financial market of Bangladesh

A group of 20 dedicated and noted Islamic personalities of Bangladesh are the me

of Directors of the bank. They are also noted for their business acumen. Al-Arafah Islami Bank


is Taka 5000 millions and the paid-up capital is Taka 4677.28 millions.



either service or non service. Service is the product of bank. There is a saying that customer


person pep resents of the bank, receives a customer with wishes in smiling face.

was established not only to earn profit and to develop economy of



ng people specially who are not interested with interest, should help this Bank giving deposit

and taking investment from this Bank. Wisdom of the directors, Islamic bankers and the wish of

Arafah Islami Bank Ltd. most modern and a l

KHULNA BRANCH)

16


life we should follow the

Qur'an and lifestyle of Hazrat Muhammad (Sm.) for our supreme success. Al-



directors of the Bank. Among them a noted Islamic scholar, economist, writer and ex-bureaucrat

founder chairman of the bank. His


A group of 20 dedicated and noted Islamic personalities of Bangladesh are the member of Board

Arafah Islami Bank




product of bank. There is a saying that customer


was established not only to earn profit and to develop economy of



ng people specially who are not interested with interest, should help this Bank giving deposit

Wisdom of the directors, Islamic bankers and the wish of

most modern and a leading bank in


2.4 Management of AAlBL:

A board of directors is mainly home country then managing the

for efficient and smooth operation of the bank from Executive committee. Besides a management

committee looks after the affairs of the bank.


2.4 Management of AAlBL:

A board of directors is mainly home country then managing the Bank. The board of directors is


committee looks after the affairs of the bank.

Chairman

Vice Chairman

Directors

Executive President

Secretary

Executive Committee

Audit Committee

KHULNA BRANCH)

17

Bank. The board of directors is



2.6 AAIBL Deposit

• Al Wadiah Current Deposit (CD)

• Mudaraba Short Notice Deposit (SND)

• Mudaraba Savings Deposit (MSD)

• Mudaraba Term Deposit (MTDR)

• Monthly Profit Based Term Deposit (PTD)

• Monthly Installment Based Term Deposit (ITD)

• Al-Arafah Monthly Hajj Deposit (MHD)

• Al-Arafah Termed Hajj Deposit (THD)

• Monthly Installment Based Marriage Savings Investment Scheme (MIS)

• Al-Arafah Savings Bond (ASB)

• Foreign Currency Deposit (FCD)

• Pension Deposit Scheme (PDS)

• Cash Waqf Deposit Scheme (CWD)

• Mudaraba Lakhpoti Deposit Scheme (LDS)

• Mudaraba Millionaire Deposit Scheme (MDS)

• Mudaraba (Special) Pension Deposit Scheme (MSPDS)

• Mudaraba Kotipoti Deposit Scheme (MKDS)

• Mudaraba Double Benefit Deposit Scheme (MDBDS)

2.7 AAIBL Investment Products

• Investment in Agricultural Sector

• Investment in Industrial Sector

• Investment in Business Sector

• Investment in Foreign Trade

• Investment in Construction and Housing

• Investment in Transportation Sector

• Hire Purchase (HPSM)

• Investment Schemes in Masque and Madrasah (MMIS)

• Village and Small Investment Schemes (GSIS)


Wadiah Current Deposit (CD)

Mudaraba Short Notice Deposit (SND)

Mudaraba Savings Deposit (MSD)

a Term Deposit (MTDR)

Monthly Profit Based Term Deposit (PTD)

Monthly Installment Based Term Deposit (ITD)

Arafah Monthly Hajj Deposit (MHD)

Arafah Termed Hajj Deposit (THD)

Monthly Installment Based Marriage Savings Investment Scheme (MIS)

Arafah Savings Bond (ASB)

Foreign Currency Deposit (FCD)

Pension Deposit Scheme (PDS)

Cash Waqf Deposit Scheme (CWD)

Mudaraba Lakhpoti Deposit Scheme (LDS)

Mudaraba Millionaire Deposit Scheme (MDS)

Mudaraba (Special) Pension Deposit Scheme (MSPDS)

Mudaraba Kotipoti Deposit Scheme (MKDS)

ble Benefit Deposit Scheme (MDBDS)

2.7 AAIBL Investment Products

nvestment in Agricultural Sector

Investment in Industrial Sector

Investment in Business Sector

on and Housing

Investment in Transportation Sector

t Schemes in Masque and Madrasah (MMIS)

Village and Small Investment Schemes (GSIS)

KHULNA BRANCH)

18


• Small Enterprise Investment Schemes (SEIS)

• Consumer Investment Schemes (CIS)

2.8 Foreign Trade

Foreign Trade is one of the pioneer business activities of the bank conducted by and routed

through the International Division. International Division of AIBL

successfully having a good number of skilled officials headed by Senior Vice President who has

a long experience in this business line.

In order to accelerate/promote the Foreign Exchange business of the bank , man power of this

Division has been exerting their all out efforts in establishing Correspondent Banking

Relationship with world reputed bank , in hunting corporate clients to boost up Import & Export

business by rendering their best and skilled services.

International Division has been giving utmost importance to the functioning of treasury operation

i.e. dealing as it has always been considered as an important avenue for generating income of the

bank. Besides, ID has continuing its utmost efforts to establish the remittance arr

the world renowned companies to bring the wage earners remittance from the Bangladeshi

nationals in abroad to contribute in widening the national revenue of the country for increasing

remittance. As a result significant result has been made

2.9 SME Banking

Small and Medium Enterprise (SME) is playing a significant role to the growth of overall GDP

of the country. Of all industrial productions, a huge part stems from SME. In order to boost up

the small and medium enterprises of the country, Bangladesh Bank has recently advised the

commercial banks to enhance the flow of investment and offered directives and policies to

supervise and monitor this sector.

As SME has emerged as a thrust sector, Al

to extend and enhance finance for the same. Keeping this idea in the forefront, the bank has

prepared an integrated policies, methods and procedures for SME investment.


Small Enterprise Investment Schemes (SEIS)

Consumer Investment Schemes (CIS)


through the International Division. International Division of AIBL has been functioning


a long experience in this business line.


ion has been exerting their all out efforts in establishing Correspondent Banking


business by rendering their best and skilled services.

has been giving utmost importance to the functioning of treasury operation


bank. Besides, ID has continuing its utmost efforts to establish the remittance arr



remittance. As a result significant result has been made in the Foreign Trade.



enterprises of the country, Bangladesh Bank has recently advised the


supervise and monitor this sector.

As SME has emerged as a thrust sector, Al-Arafah Islami Bank Ltd. also considers it important


prepared an integrated policies, methods and procedures for SME investment.

KHULNA BRANCH)

19


has been functioning



ion has been exerting their all out efforts in establishing Correspondent Banking


has been giving utmost importance to the functioning of treasury operation


bank. Besides, ID has continuing its utmost efforts to establish the remittance arrangements with





enterprises of the country, Bangladesh Bank has recently advised the


td. also considers it important



2.10 Micro Finance

The economy of Bangladesh mostly

the growth of this economy. Although a number of NGOs and financial organizations work in

the sub-urban and villages with a view to alleviating poverty, a very few are found working with

the compliance of Islamic Shariah. It is a national responsibility to alleviate abject poverty from

the rural area. To help change the socio

villages, Al-Arafah Islami Bank Limited has initiated a project entitled

Khudra Biniog Prokolpa (Microfinance). With this project, Bank is working for reduction of

poverty, development in agricultural sectors, creation of job opportunities etc. We hope this will

develop the socio-economic condition of a large

It is a group based work. The main characteristics are:

• This is a supervised investment programme

• A group consists of 5 (five) members

• 8 (eight) groups make a Samitee. It means that a Samitee contains 40 members

• Every group has a Group Leader and a Deputy Group Leader

• Every Samitee has a Samitee Leader and a Deputy Samitee Leader

• All members must attend the weekly meeting

• Ceiling of Microfinance Investment is from Tk. 3,000 to Tk. 50,000.

2.11 Corporate Social Responsibilities

• Al-Arafah Islami Bank Foundation:

The Bank has a Foundation launching philanthropic activities. Al

Madrasah and Al-Arafah Islami Bank Library are major two wings for launching philanthropic

activities.

• Al-Arafah English Medium Madrasah:

Al-Arafah English Medium Madrasah has been established by the Al

with a view to building next generation according to the ideals of peace and equality of Islam


The economy of Bangladesh mostly depends on rural development. Poverty stands in the way of


urban and villages with a view to alleviating poverty, a very few are found working with

ance of Islamic Shariah. It is a national responsibility to alleviate abject poverty from

the rural area. To help change the socio-economic condition of the impoverished people of the

Arafah Islami Bank Limited has initiated a project entitled "Krishi O Grameen



economic condition of a large segment of the rural folk.

It is a group based work. The main characteristics are:

This is a supervised investment programme

A group consists of 5 (five) members

8 (eight) groups make a Samitee. It means that a Samitee contains 40 members

a Group Leader and a Deputy Group Leader

Every Samitee has a Samitee Leader and a Deputy Samitee Leader

All members must attend the weekly meeting

Ceiling of Microfinance Investment is from Tk. 3,000 to Tk. 50,000.

2.11 Corporate Social Responsibilities

Arafah Islami Bank Foundation:

The Bank has a Foundation launching philanthropic activities. Al-Arafah English Medium

Arafah Islami Bank Library are major two wings for launching philanthropic

Arafah English Medium Madrasah:

Arafah English Medium Madrasah has been established by the Al-Arafah Bank Foundation


KHULNA BRANCH)

20

depends on rural development. Poverty stands in the way of


urban and villages with a view to alleviating poverty, a very few are found working with

ance of Islamic Shariah. It is a national responsibility to alleviate abject poverty from

economic condition of the impoverished people of the

"Krishi O Grameen



8 (eight) groups make a Samitee. It means that a Samitee contains 40 members

Arafah English Medium

Arafah Islami Bank Library are major two wings for launching philanthropic

Arafah Bank Foundation



and to establishing banking and other aspects of life in the way of Isla

madrasah is to contribute towards building human resource and in the broader sense to ensure

human welfare. With the view Al

medium madrasah at Dhanmondi in 1999. Such instit

time in Bangladesh.

• Al-Arafah Islami Bank Library:

Library is the carrier & reservoir of knowledge. Al

generating profit, it can also contribute significantly in

knowledge by establishing a public library at 32, Topkhana Road, Chittagong Bhaban (1st floor),

Dhaka, thus strengthening social development. It is situated in sound, healthy surroundings. It

harbors 23,000 books of reference for the researchers, students, professionals, bankers,

physicians, engineers, politicians, writers or journalists, even for the kids. It is open to all from

the year 2000 and well located & accessible to everybody. It procured some exceptional

collection of books on religion, economics, banking, computer science, business administration,

sociology, English & Arabic language and juvenile literature in Bangla, English, and Urdu &

Arabic, which are very rare.


and to establishing banking and other aspects of life in the way of Islam. The prime aim of this


human welfare. With the view Al-Arafah Islami Bank Foundation has established an English

medium madrasah at Dhanmondi in 1999. Such institution up to O level of its kind is for the first

Arafah Islami Bank Library:

Library is the carrier & reservoir of knowledge. Al-Arafah Islami Bank has shown that other than

generating profit, it can also contribute significantly in the field of providing good source of



ference for the researchers, students, professionals, bankers,



ection of books on religion, economics, banking, computer science, business administration,


KHULNA BRANCH)

21

m. The prime aim of this


Arafah Islami Bank Foundation has established an English

ution up to O level of its kind is for the first

Arafah Islami Bank has shown that other than

the field of providing good source of



ference for the researchers, students, professionals, bankers,



ection of books on religion, economics, banking, computer science, business administration,



SHARIAH BOARD OF AL

3.2. Shariah Board 3.3. The Board's Role3.4. Important Duties of the Shariah Board3.5. Shariah Supervisors3.6. Shariah Auditing


SHARIAH BOARD OF AL ARAFAH ISLAMI BANK LTD

Shariah Board 23 The Board's Role 23 Important Duties of the Shariah Board 23-24 Shariah Supervisors 24 Shariah Auditing 24-25

CHAPTER - 03

KHULNA BRANCH)

22

ARAFAH ISLAMI BANK LTD


3.1. Shariah Board

Scholars of high reputation with

and specializing in law and finance as prescribed by Islamic Shariah make up the AIBL's Fatwa

& Shariah Supervision Board. The Board is appointed by the bank's Board of Directors. The

Shariah Board supervises the development and creation of innovative Shariah

investment and financing products and services. The Board is empowered to issue fatwas on any

matter proposed to it by different business units of the bank. The Shariah auditors ensu

the transactions are carried out in strict compliance to Islamic principles of banking. This

framework along with a stringent compliance to rules has made AIBL the pioneering

organization to practice Islamic finance in true letter and spirit. T

signify innovation, financial dynamism, leadership and above all a complete assurance that all

the transactions are free from riba (interest).

3.2. The Board's Role

The Fatwa & Shariah Supervision Board oversees the application of

in the Bank. It also ensures that all transactions are in strict compliance with the right of

contradicting (fatwa) any violating procedures, if found. The Board of Directors is obligated to

obey the fatwas, irrespective of whe

decision (clause ---- of the Bank’s Memorandum & Articles of Association).

Board meetings are held periodically or whenever the need arises. The rights of the Board are

enshrined in Article Seven o the B

3.3. Important Duties of the Shariah Board:

• As an expert source on Islamic Principles (Including Fatwas), the Board through a

representative, usually the General Secretary of the Board, supervises the S

of all the transactions in the Bank.

• To devote time and effort to devising more Shariah

templates and banking products that enable the Bank to adapt to market trends while

maintaining a high competitiv

services. At the same time, the Board gives its opinion on proposed new templates, and

banking transactions.


Scholars of high reputation with extensive experience in law, economics and banking systems



supervises the development and creation of innovative Shariah


matter proposed to it by different business units of the bank. The Shariah auditors ensu



organization to practice Islamic finance in true letter and spirit. The name AIBL has come to


the transactions are free from riba (interest).

The Fatwa & Shariah Supervision Board oversees the application of different aspects of Shariah



obey the fatwas, irrespective of whether a unanimous or a majority consensus secured the

of the Bank’s Memorandum & Articles of Association).


enshrined in Article Seven o the Bank's Memorandum & Articles of Association (Clauses).

Important Duties of the Shariah Board:

As an expert source on Islamic Principles (Including Fatwas), the Board through a

representative, usually the General Secretary of the Board, supervises the Shariah compliance

of all the transactions in the Bank.

To devote time and effort to devising more Shariah -compliant transactional procedures,


maintaining a high competitive edge in deposit procedures, investments, and banking


KHULNA BRANCH)

23

extensive experience in law, economics and banking systems



supervises the development and creation of innovative Shariah -compliant


matter proposed to it by different business units of the bank. The Shariah auditors ensure that all



he name AIBL has come to


different aspects of Shariah



ther a unanimous or a majority consensus secured the


ank's Memorandum & Articles of Association (Clauses).

As an expert source on Islamic Principles (Including Fatwas), the Board through a

hariah compliance

compliant transactional procedures,


e edge in deposit procedures, investments, and banking



• Analyzing unprecedented situations that are not covered by fatwa, in the Bank's transactiona

procedures or those reported by different departments, branches and even the customers. This

is to ensure Shariah compliance before the Bank develops any new products or implements

any new procedure.

• Analyzing contracts and agreements concerning the Bank

Chairman of the Board of Directors or any department/branch within the bank or requested

by the Board itself so that Shariah compliance can be evaluated and maintained.

• Ensuring Shariah compliance in the implementation

correcting any breaches.

• Analyzing administrative decisions, issues and matters that require the Board's approval.

• Supervising Shariah training program for the Bank's staff.

• Preparing an annual report in the Bank's balance s

• The Fatwa & Shariah Supervision Board submits a complete annual report for the Board of

Director, summarizing all the issues referred to the Board, as well as its opinion on the

Bank's transactional procedures.

3.4. Shariah Supervisors

The Clause of the Bank's Memorandum & Articles of Association requires the Board of

Directors to appoint a Shariah Supervisor, responsible for monitoring all the Bank's transactional

procedures and assuring Shariah compliance.

Also the General Secretary of the Fatwa & Shariah Supervision Board, the Shariah Supervisor

handles queries about the Bank's administration from staff members, shareholders, depositors

and customers, liaises with the Shariah auditors and provides them with gui

reports and suggestions to the Fatwa & Shariah Supervision Board and to the Chairman of the

Board of Directors. The position also calls for participation in the Bank's training program.

3.5. Shariah Auditing

The supervisory function forms a part of the Shariah Supervision procedures, its main task being

to check Shariah compliance under the guidance of the Shariah Supervisor.


Analyzing unprecedented situations that are not covered by fatwa, in the Bank's transactiona



Analyzing contracts and agreements concerning the Bank's transactions, as submitted by the



Ensuring Shariah compliance in the implementation of all banking transactions and

Analyzing administrative decisions, issues and matters that require the Board's approval.

Supervising Shariah training program for the Bank's staff.

Preparing an annual report in the Bank's balance sheet with respect to its Shariah compliance.

The Fatwa & Shariah Supervision Board submits a complete annual report for the Board of


Bank's transactional procedures.



procedures and assuring Shariah compliance.

the General Secretary of the Fatwa & Shariah Supervision Board, the Shariah Supervisor


and customers, liaises with the Shariah auditors and provides them with guidance. He submits



a part of the Shariah Supervision procedures, its main task being

to check Shariah compliance under the guidance of the Shariah Supervisor.

KHULNA BRANCH)

24

Analyzing unprecedented situations that are not covered by fatwa, in the Bank's transactional



's transactions, as submitted by the



of all banking transactions and

Analyzing administrative decisions, issues and matters that require the Board's approval.

heet with respect to its Shariah compliance.

The Fatwa & Shariah Supervision Board submits a complete annual report for the Board of




the General Secretary of the Fatwa & Shariah Supervision Board, the Shariah Supervisor


dance. He submits



a part of the Shariah Supervision procedures, its main task being


The auditors continuously review the Bank's transactional procedures to ensure adherence to the

framework created by the Fatwa & Shariah Supervision Board. The Shariah auditors submit

periodic reports to the Shariah Supervisor so as to monitor and maintain Shariah compliance.



y the Fatwa & Shariah Supervision Board. The Shariah auditors submit


KHULNA BRANCH)

25


y the Fatwa & Shariah Supervision Board. The Shariah auditors submit



ANALYSIS OF THE STUDY

4.1. Profile of the respondents 4.1.1. 4.1.2. 4.1.3. 4.1.4. 4.2. Trainee Employees 4.2.1. 4.2.2. 4.2.3. 4.2.4. 4.2.5. 4.2.6. 4.3. Effectiveness of training on performance


ANALYSIS OF THE STUDY Profile of the respondents 27

Gender 27 Age 27-28Education level 28 Experience 28-19

Trainee Employees 29 Number of employees are got training 29 Types of training got from the bank 29 Duration of the training 30 Type of the training provided by the bank 30 Training included “On the Job” 31 Training included “Off the Job” 32

Effectiveness of training on performance 33

CHAPTER - 04

KHULNA BRANCH)

26

28

19


0

1

2

3

4

5

6

7

8

9

2

0

1

2

3

4

5

6

7

18-25

4.1. Profile of the respondents

To find out the Effectiveness of Training on employee’s performance

Limited I have made a questionnaire and used five point Likert scale.

4.1.1. Gender

In term of my internship period I have seen that in Al

employees are higher than female employees

All of my respondents were employees of

There I had eight male respondents a

4.1.2. Age

In the Al Arafah Islami Bank Limited, Most of the respondent employee’s who provided

response to my questionnaire their age is between 26 to 35 years. There had eight respondents

who are among 26-35 age limit and I had also got two employees whose age limi

25 years, and in age limit 36-50 I had got two of respondent employees. As I had observed that


8

2

Male Female

6

2

0

26-35 36-50 more than 50

respondents

To find out the Effectiveness of Training on employee’s performance of Al Arafah Islami Bank

I have made a questionnaire and used five point Likert scale.

In term of my internship period I have seen that in Al Arafah Islami Bank Limited, the male

employees are higher than female employees. To fulfill my questionnaire I got ten respondents.

All of my respondents were employees of Al Arafah Islami Bank Limited (Khulna Branch).

There I had eight male respondents and rest two is female respondent.



35 age limit and I had also got two employees whose age limi

50 I had got two of respondent employees. As I had observed that

KHULNA BRANCH)

27

l Arafah Islami Bank

Arafah Islami Bank Limited, the male

. To fulfill my questionnaire I got ten respondents.

Al Arafah Islami Bank Limited (Khulna Branch).



35 age limit and I had also got two employees whose age limit is between18-

50 I had got two of respondent employees. As I had observed that


4 to 5 years

20%

More than

6 years

30%

most of the employees are young in their age so it showed they are enthusiastic in their work to

perform well.

4.1.3. Education level

In Al Arafah Islami Bank Limited Khulna branch most of the respondent who provided response

toward my questionnaire achieved masters degree from different university. So the education

level is higher of the bank and they are dutiful and responsible to the client

4.1.4. Experience

The respondents as employees of Al Arafah Islami Bank Limited in Khulna branch have got

experience of years. About 30% are experienced in more than six years, and it is 20%

0

Below SSC

SSC

HSC

GRADUATE

MASTERS

MFILL/PHD

Others


Less than 1

year

0%1 to 2 years

30%

2 to 3 years

20%3 to 4 years

0%

4 to 5 years


Arafah Islami Bank Limited Khulna branch most of the respondent who provided response


level is higher of the bank and they are dutiful and responsible to the clients.



10

2 4 6 8 10 12

KHULNA BRANCH)

28


Arafah Islami Bank Limited Khulna branch most of the respondent who provided response





respondents who are experienced in four to five years.

also have 20% of respondents who has got two to three years of work experience. And there also

have 10% of respondents who have got one to two years of experience. So I can say that the

combination of experience of this bank is carrying out better bank activities

4.2. Trainee Employees

Now I am going to elaborate some information about training provided by

Bank Limited. Here all the information has gathered from the respondents.

4.2.1. Number of employees got training from the bank

Al Arafah Islami Bank Limited has got good performance over the year round. They are always

devoted to provide customer with full satisfaction. For that Al Arafah Islami Bank Limited

makes their employees efficient and skillful by providing training. According to the graph we

can see that all of the respondents as employees of the bank have got training.

4.2.2. Types of training got from the bank

Most of employees got the entry level training and mid level

employees are higher than advance or other level. The bank provides advance and other level

training according to their succession plan or needs of the work situation.

0

2

4

6

8

10

12


respondents who are experienced in four to five years. If I look over the graph I can see that there



e of this bank is carrying out better bank activities.

Now I am going to elaborate some information about training provided by Al Arafah Islami

Bank Limited. Here all the information has gathered from the respondents.

Number of employees got training from the bank



ficient and skillful by providing training. According to the graph we

can see that all of the respondents as employees of the bank have got training.

.2.2. Types of training got from the bank

Most of employees got the entry level training and mid level training because here number of


training according to their succession plan or needs of the work situation.

10

0

Yes No

KHULNA BRANCH)

29

If I look over the graph I can see that there



Al Arafah Islami



ficient and skillful by providing training. According to the graph we

training because here number of



4.2.3. Duration of the training

According to respondents the employees get different type of training program. The training

program is given in the entry level, mid level, advance level and other type of training.

Respondents showed that in Al Arafah Islami Bank Limited they got two months of initial

training which is called entry level and bound for every entrance. Then they can have training

like mid level and advance level. In entry level as I can see they a training of 60 days. After that

mid and advanced level they don’t have kind of specific time durat

respondents have said that they had training approximately 5 to 10 days in mid level and

advanced level they meet less training with less duration like one or two days.

4.2.4. Types of the training provided by the bank

In Al Arafah Islami Bank Limited the respondents as employees got both on the job training and

off the job training from the bank but unfortunately the employees did not international training

from the abroad.

60 days

0

10

20

30

40

50

60

70

Entry level

0

2

4

6

8

10

12

On the job training


.2.3. Duration of the training

nts the employees get different type of training program. The training


Al Arafah Islami Bank Limited they got two months of initial

g which is called entry level and bound for every entrance. Then they can have training


mid and advanced level they don’t have kind of specific time duration but most of the


advanced level they meet less training with less duration like one or two days.

.2.4. Types of the training provided by the bank

Arafah Islami Bank Limited the respondents as employees got both on the job training and


60 days

5-10 days 2-3 days

Entry level Mid level Advance level

10 10

0

On the job training Off the job training International

KHULNA BRANCH)

30

nts the employees get different type of training program. The training


Al Arafah Islami Bank Limited they got two months of initial

g which is called entry level and bound for every entrance. Then they can have training


ion but most of the


Arafah Islami Bank Limited the respondents as employees got both on the job training and



4.2.5. Training included “On the Job

As we know On-the-job training takes place in a normal working situation, using the actual

equipment, documents or materials that trainees will use when fully trained. On

has a general reputation as most effective for vocational work.

According to the chart above we can see the entire respondent has got on the job training from

the bank. I considered job rotation, understanding approach and action learning in questionnaire

as “On the job training”. Job rotation

not simply going to another department. In some vertically integrated organizations, for example,

where the supplier is actually part of same organization or subsidiary,

the supplier to see how the business operates from the supplier point of view. Learning how the

organization is perceived from the outside broadens the executive’s outlook on the process of the

organization. Or the rotation might be to

see job rotation is common to all respondent as all of them got job rotation training. On the other

hand we can see 70% of respondent has response towards understanding approach training.

Action Learning is a process for bringing together a group of people with varied levels of skills

and experience to analyze an actual work problem and develop an action plan. The group

continues to meet as actions are implemented, learning from the implementation a

mid-course corrections. Action Learning is a form of learning by doing. We can very well

understand by the graph that 50% of the respondent got action learning as training.

70%

50%


.2.5. Training included “On the Job

job training takes place in a normal working situation, using the actual

equipment, documents or materials that trainees will use when fully trained. On

as most effective for vocational work.



Job rotation takes on different perspectives. The employee is usually


where the supplier is actually part of same organization or subsidiary, job rotation



organization. Or the rotation might be to a foreign office to provide a global perspective.



arning is a process for bringing together a group of people with varied levels of skills


continues to meet as actions are implemented, learning from the implementation a

course corrections. Action Learning is a form of learning by doing. We can very well


100%Job rotation

Understanding approach

Action learning

KHULNA BRANCH)

31

job training takes place in a normal working situation, using the actual tools,

equipment, documents or materials that trainees will use when fully trained. On-the-job training



takes on different perspectives. The employee is usually


rotation might be to



a foreign office to provide a global perspective. We can



arning is a process for bringing together a group of people with varied levels of skills


continues to meet as actions are implemented, learning from the implementation and making

course corrections. Action Learning is a form of learning by doing. We can very well




4.2.6. Training included “Off the Job”

Off the job training of the Al Arafah Islami Bank Limited includes mostly lecture method, case

study and outside seminar than role playing or behavior model. But here also mention that case

study is very much popular than other methods

In my questionnaire I have used role playing, behavior modeling, outside seminar, case study

and lecture as off the job training. The chart illustrates respondents has given response to all of

these training. As we know Role play

play. Trainees are given with some information related to description of the role, concerns,

objectives, responsibilities, emotions, etc. Then, a gen

problem that each one of them faces, is given. For instance, situation could be strike in factory,

managing conflict; two parties in conflict, scheduling vacation days, etc. in Al Arafah Bank 80%

of the respondents have got training of role playing. Again we know

innate inclination for people to observe others to discover how to do something new. As we can

see 70% respondents provided response towards behavior modeling. And respectively o

seminar, case study and lecture has got response of

of the bank are getting off the job training with well knowledge.

80%

80%


.2.6. Training included “Off the Job”

rafah Islami Bank Limited includes mostly lecture method, case


study is very much popular than other methods.



Role play is a simulation in which each participant is given a role to

are given with some information related to description of the role, concerns,

objectives, responsibilities, emotions, etc. Then, a general description of the situation, and the



s have got training of role playing. Again we know Behavior Modeling


see 70% respondents provided response towards behavior modeling. And respectively o

seminar, case study and lecture has got response of 40%, 80% and 80%. So I can say employees

of the bank are getting off the job training with well knowledge.

70%

70%

40%

Role playing

Behavior modeling

Outside seminar

Case study

Lecture

KHULNA BRANCH)

32

rafah Islami Bank Limited includes mostly lecture method, case




each participant is given a role to

are given with some information related to description of the role, concerns,

eral description of the situation, and the



Behavior Modeling uses the


see 70% respondents provided response towards behavior modeling. And respectively outside

40%, 80% and 80%. So I can say employees


Training providing by the bank is well organized

TNA (Training Need Assessment) measurement of

my bank is well evaluated.

Training is operating by skillful and experienced

trainers

Training providing by the bank is easy and

practical.

Training providing by the bank increasing my

performance

Training and development program of the bank

improving my technical skill.

Training & development programs provided by

my bank are consistent with the organizational

Benefit after training provided by the bank is

effective.

Training provided by my bank maintaining

international standard.


helps to enrich my potential skill.

4.3. Effectiveness of Training on employee’s performance

To find out the Effectiveness of Training on employee’s performance

Limited ltd I have made a questionnaire and used five point Likert scale. My target groups are

employees of Al Arafah Bank Ltd. The group composition is both male and female.

The graph above shows the mean values of different questions of satisfaction about training of

the bank. As we can see here most of the mean value is above

say that, training of Al Arafah Islami Bank Limited ltd is in efficient

performance and as through calculation I can say e

performance of Al Arafah Islami Bank Limited ltd is


3.2

4.4

4.2

4.6

4.2

3.2

4.6

0 1 2 3 4 5

Training providing by the bank is well organized

TNA (Training Need Assessment) measurement of

my bank is well evaluated.

Training is operating by skillful and experienced

Training providing by the bank is easy and

Training providing by the bank increasing my


improving my technical skill.

Training & development programs provided by

my bank are consistent with the organizational …

Benefit after training provided by the bank is

Training provided by my bank maintaining

international standard.


helps to enrich my potential skill.

.3. Effectiveness of Training on employee’s performance

of Training on employee’s performance of Al Arafah Islami Bank



aph above shows the mean values of different questions of satisfaction about training of

the bank. As we can see here most of the mean value is above 4.2 in the scale of

say that, training of Al Arafah Islami Bank Limited ltd is in efficient level to enrich employee’s

performance and as through calculation I can say effectiveness of Training on employee’s

of Al Arafah Islami Bank Limited ltd is 86.8% percent.

KHULNA BRANCH)

33

5

4.4

5

5

4.6

4.6

5 6

of Al Arafah Islami Bank



aph above shows the mean values of different questions of satisfaction about training of

in the scale of 5.0. So we can

level to enrich employee’s

ffectiveness of Training on employee’s


MAJOR FINDINGS &

5.1. Major findings

5.2. 5.3.

RecommendationsConclusion

Bibliography Appendix


MAJOR FINDINGS & RECOMMENDATIONS

Major findings 35 Recommendations Conclusion

36

37 Bibliography 38 Appendix 39-42

CHAPTER - 05

KHULNA BRANCH)

34


5.1. Major Findings

The major findings of training and development division of Al Arafah Islami Bank Limited are given below.

• From my questionnaire analysis i have found that all of the respondents as employee of Al

Arafah Islami Bank Limited Khulna Branch have got training and thus the employee

performance shows great potentiality and skill. The analysis also shows the respondents ha

got variety of experiences which is taking banks performance upward.

• A respondent as employee of Al Arafah Islami Bank Limited seems in young age and all of

the employee educational level exceeds masters which are providing banks performance a

great rhythm.

• Most of employees got 60 days entry level training and 5 to 10 days mid level training

because here number of employees is higher than advance or other level. The bank provides

advance and other level training according to their succession plan or

situation.

• In Al Arafah Islami Bank Limited the respondents as employees got both on the job training

and off the job training from the bank but unfortunately the employees did not international

training from the abroad.

• TNA is essential for every bank to carry out the banking activities and to reach its goal.

according to my analysis respondent shows that TNA is not evaluating properly.

• Respondents show that training and development program provided by the bank is well

organized and equipped. It also considered that training and development programs are

directed and controlled by skillful trainer and these programs are based on banks working

activities.

• Respondents as employees of Al Arafah Islami Bank agreed that training provided

bank is beneficial for their working performance.

• Calculation of my analysis is as follows,

Total summation of mean values: Grand mean: (43.40÷10) = Effectiveness of Training on employee’s performance: (4.34×20) =

So we can see training and development program provided by Al Arafah Islami Bank has

positive effect on employee performance.


The major findings of training and development division of Al Arafah Islami Bank Limited are

my questionnaire analysis i have found that all of the respondents as employee of Al


performance shows great potentiality and skill. The analysis also shows the respondents ha

got variety of experiences which is taking banks performance upward.

A respondent as employee of Al Arafah Islami Bank Limited seems in young age and all of


Most of employees got 60 days entry level training and 5 to 10 days mid level training


advance and other level training according to their succession plan or needs of the work

In Al Arafah Islami Bank Limited the respondents as employees got both on the job training


for every bank to carry out the banking activities and to reach its goal.


Respondents show that training and development program provided by the bank is well

d equipped. It also considered that training and development programs are


Respondents as employees of Al Arafah Islami Bank agreed that training provided

bank is beneficial for their working performance.

Calculation of my analysis is as follows,

Total summation of mean values: 43.40 Grand mean: (43.40÷10) = 4.34 Effectiveness of Training on employee’s performance: (4.34×20) = 86.8%

we can see training and development program provided by Al Arafah Islami Bank has

ect on employee performance.

KHULNA BRANCH)

35

The major findings of training and development division of Al Arafah Islami Bank Limited are

my questionnaire analysis i have found that all of the respondents as employee of Al


performance shows great potentiality and skill. The analysis also shows the respondents have

A respondent as employee of Al Arafah Islami Bank Limited seems in young age and all of


Most of employees got 60 days entry level training and 5 to 10 days mid level training


needs of the work

In Al Arafah Islami Bank Limited the respondents as employees got both on the job training


for every bank to carry out the banking activities and to reach its goal. But


Respondents show that training and development program provided by the bank is well

d equipped. It also considered that training and development programs are


Respondents as employees of Al Arafah Islami Bank agreed that training provided by the

86.8%

we can see training and development program provided by Al Arafah Islami Bank has


5.2. Recommendations

Main objectives of the study are to find out the

Arafah Islami Bank Ltd Khulna Branch. Some suggestions are given which may help to increase

more efficiency of training in Al Arafah Islami Bank Ltd Khulna Branch.

The suggestions are as follows:

• Al Arafah Islami Bank Ltd is arranging initial traini

employees but in mid level and advanced level they are not arranging well length programs.

Al Arafah Islami Bank Ltd must be arranged training program and increase length of these

types of training before sending emp

which types of training will necessary for the trainees in future and one of the advantages is

that no hindrance with regular activities. For these reasons, customer service of the bank will

be increased and customer satisfaction will increase.

• TNA is essential for every bank to carry out the banking activities and to reach its goal. We

know that TNA is the difference between standard performance and the actual performance.

The bank should measure T

authority will take appropriate decisions for each employee to measure TNA and must be fair

in their work.

• Though the trainers are very much skillful and knowledgeable persons sometimes they are

not understand the trainee’s needs or their lacking. So they must make know the need of

trainees.

• The training and development department of Al Arafah Islami Bank Ltd provides the training

to their employees try to improve the training and maintain internation

which helps the bank to reach its mission and vision.


Main objectives of the study are to find out the Effectiveness of training on performance


more efficiency of training in Al Arafah Islami Bank Ltd Khulna Branch.

Al Arafah Islami Bank Ltd is arranging initial training program which is quite enough to the



types of training before sending employees to the job. As a result the bank easily identifies



eased and customer satisfaction will increase.

TNA is essential for every bank to carry out the banking activities and to reach its goal. We


The bank should measure TNA before sending an employee to training. Here higher


Though the trainers are very much skillful and knowledgeable persons sometimes they are

nderstand the trainee’s needs or their lacking. So they must make know the need of

The training and development department of Al Arafah Islami Bank Ltd provides the training

to their employees try to improve the training and maintain international standard quality

which helps the bank to reach its mission and vision.

KHULNA BRANCH)

36

Effectiveness of training on performance of Al


ng program which is quite enough to the



loyees to the job. As a result the bank easily identifies



TNA is essential for every bank to carry out the banking activities and to reach its goal. We


NA before sending an employee to training. Here higher


Though the trainers are very much skillful and knowledgeable persons sometimes they are

nderstand the trainee’s needs or their lacking. So they must make know the need of

The training and development department of Al Arafah Islami Bank Ltd provides the training

al standard quality


5.3. Conclusion

Training is essential to every organization to enlarge the employee’s skill and efficiency. Any

type of training increases the performance of the employees as a

advantages such as the employees do their job perfectly and organization achieves their goal

easily. So training is the very important part of the organization.

For the economic development of a country banking sector plays a vital

Bank is one of the markets leading bank in the banking sector and it has already proved its

presence and contribution in the socioeconomic prospect. So to compete with other bank Al

Arafah Islami Bank needs skillful employees this

So the bank arranges effective training program which will increase employee’s skill, knowledge

and ability, develop better customer service and increase confidents of employee’s to do better

work. As a result, the bank will earn more profit and to reach its mission and vision within short

time.



type of training increases the performance of the employees as a result organization gets


easily. So training is the very important part of the organization.

For the economic development of a country banking sector plays a vital role. Al Arafah Islami



Arafah Islami Bank needs skillful employees this is achieved by the effective training program.



t, the bank will earn more profit and to reach its mission and vision within short

KHULNA BRANCH)

37


result organization gets


role. Al Arafah Islami



is achieved by the effective training program.



t, the bank will earn more profit and to reach its mission and vision within short


1. Al Arafah Islami Bank`s prospectuses.

2. All employees of Al Arafah Islami Bank, Khulna Branch.

3. Manash Mondol, ID # RMBA 050360083, an internship

Product and Promotion of Al Arafah Islami Bank”.

4. www.alarafahbank.com.bd


BIBLIOGRAPHY

Al Arafah Islami Bank`s prospectuses.

All employees of Al Arafah Islami Bank, Khulna Branch.

, ID # RMBA 050360083, an internship report on “An Analysis of

Product and Promotion of Al Arafah Islami Bank”.

KHULNA BRANCH)

38

report on “An Analysis of


Effectiveness of Training & Development Program on Employee Skill

A Study on Al Arafah Bank Ltd. (Khulna Branch)Dear Respondent,

I am Md. Abu Nasim, student of Northern University Bangladesh, Business Discipline working on an

internship report to measure the Effects of training &

skill of employees of Al Arafah bank Ltd (Khulna Branch). I would be grateful if you could spare a

few minutes to complete this questionnaire to ensure that the training & development programs

organized by the bank are enough arranged to make an employee skillful. Here are some questions

regarding this topic. Please answer all the questions.

My target groups are employees of Al Arafah Bank Ltd. The group composition is both male and

female. I have used five point Likert scale.

(Please answer all the questions correctly and for any query ask to surveyor)

Name: ………………………………………………

Gender: Male/Female

Years of experience: …………………………

Please tick the appropriate answer:

1. Have you got any training from your bank?

a) Yes b) No

(If “Yes” then answer below questions)

2. Which type of training you have got?

a) Entry level b) Mid level c) Advanced level d) Other

3. Training duration:

a) Entry level: ……… b) Mid level: ……… c) Advanced level: ……… d) Other:

4. Which types of training is provided by the bank?

a) On the job training b) Off the job training c) International

5. Training included in “on the job”

a) Job rotation b) Understanding approach c) Action learning d) Others

6. Training included in “off the job”

a) Role playing b) Behavior modeling c) Outside seminar d)

e) Other


APPENDIX

Questionnaire On


Study on Al Arafah Bank Ltd. (Khulna Branch)


internship report to measure the Effects of training & development programs on enhancement of



re enough arranged to make an employee skillful. Here are some questions

regarding this topic. Please answer all the questions.


ert scale.

(Please answer all the questions correctly and for any query ask to surveyor)

Name: ……………………………………………… Age: ………………………………………………….

Gender: Male/Female Educational level: ……………...……….......

Years of experience: …………………………

Please tick the appropriate answer:

Have you got any training from your bank?

(If “Yes” then answer below questions)

Which type of training you have got?

Entry level b) Mid level c) Advanced level d) Other

Entry level: ……… b) Mid level: ……… c) Advanced level: ……… d) Other:

Which types of training is provided by the bank?

On the job training b) Off the job training c) International

Training included in “on the job”

Job rotation b) Understanding approach c) Action learning d) Others

Training included in “off the job”

Role playing b) Behavior modeling c) Outside seminar d) Case study e) Lecture

KHULNA BRANCH)

39


Study on Al Arafah Bank Ltd. (Khulna Branch)


development programs on enhancement of



re enough arranged to make an employee skillful. Here are some questions


Age: ………………………………………………….

: ……………...………..........

………

Case study e) Lecture


Please tick the appropriate box to indicate your degree of satisfaction.

Where:

5= strongly agree

4 = Agree

3 = Neutral

2 = Disagree

1 = strongly disagree

Questions

1. Training providing by the bank is

well organized.

2. TNA (Training Need Assessment)

measurement of my bank is well

evaluated.

3. Training is operating by skillful and

experienced trainers.

4. Training providing by the bank is

easy and practical.

5. Training providing by the bank

increasing my performance.

6. Training and development program

of the bank improving your technical

skill.

7. Training & development programs

provided by your bank are

consistent with the organizational

activities.

8. Benefit after the training after

training provided by the bank is

effective.

9. Training provided by my bank

maintaining international standard.

10. Training and development program

of the bank helps to enrich your

potential skill.

Signature: ........................................ Date: ..


Please tick the appropriate box to indicate your degree of satisfaction.

Strongly

agree

Agree Neutral Disagree

Training providing by the bank is

TNA (Training Need Assessment)

measurement of my bank is well

Training is operating by skillful and

Training providing by the bank is

Training providing by the bank

increasing my performance.

Training and development program

of the bank improving your technical

Training & development programs

provided by your bank are

organizational

Benefit after the training after

training provided by the bank is

Training provided by my bank

maintaining international standard.

Training and development program

of the bank helps to enrich your

Signature: ........................................ Date: ............./.............../...............

KHULNA BRANCH)

40

Disagree Strongly

disagree

.........../.............../...............


4.1 Profile of the respondents 4.1.1. Gender

Gender

Male

Female Total

4.1.2. Age of the respondents

Age structure

18-25

26-35

36-50

More than 50

Total 4.1.3. Educational level

Education level

Below SSC

SSC

HSC

Graduate

Masters

M.phill/Phd

Total 4.1.4. Year of experience

Years of experience

Less than 1 year

1 to 2 years

2 to 3 years

3 to 4 years

4 to 5 years

More than 6 years

Total 4.2. Employers training 4.2.1. Number of employees got trained from the bank

Command

Yes

No

Total 4.2.2. Types of training employees got from the bank

Job level

Entry level

Mid level

Advance level

Other


Collected data & Analysis

Number of respondents Percentage

8 80

2 20 10 100


2 20

6 60

2 20

0 0

10 100


0 0

0 0

0 0

0 0

10 100

0 0

10 100


0 0

3 30

2 20

0 0

2 20

3 30

10 100

.2.1. Number of employees got trained from the bank


10 100

0 0

10 100 .2.2. Types of training employees got from the bank


10 100

4 40

1 10

0 0

KHULNA BRANCH)

41


4.2.3. Training duration Types of training Entry level Mid level Advance level Other

4.2.4. Types of training provided by the bank

Types of training

On the job training

Off the job training

International 4.2.5. Training included in “on the job”

Methods of training

Job rotation


Action learning

Others 4.2.6. Training included in “off the job”

Methods of training

Role playing

Behavior modeling

Outside seminar

Case study

Lecture

Other 4.3. Effectiveness of Training on employee’s performance

Training providing by the bank is well organized.

TNA (Training Need Assessment) measurement evaluated. Training is operating by skillful and experienced trainers.

Training providing by the bank is easy and practical.

Training providing by the bank increasing my performance.

Training and development progrskill. Training & development programs provided by my bank is consistent with the organizational activities.Benefit after training provided by the bank is effective.

Training provided by my bank

Training and development program of the bank helps to enrich my potential skill.

Total summation of mean values: Grand mean: (43.40÷10) = 4.34 Effectiveness of Training on employee’s


Days of training 60 5-10 1-5 0

.2.4. Types of training provided by the bank


10 100

10 100

0 0


10 100

7 70

5 50

0 0


7 70

7 70

4 40

8 80

8 80

0 0

.3. Effectiveness of Training on employee’s performance Mean Value

Training providing by the bank is well organized. 5.00 TNA (Training Need Assessment) measurement of my bank is well

3.20 Training is operating by skillful and experienced trainers. 4.40 Training providing by the bank is easy and practical. 5.00 Training providing by the bank increasing my performance. 5.00 Training and development program of the bank improving my technical

4.20 Training & development programs provided by my bank is consistent with the organizational activities. 4.60 Benefit after training provided by the bank is effective. 4.20 Training provided by my bank maintaining international standard. 3.20 Training and development program of the bank helps to enrich my

4.60

Total summation of mean values: 43.40

Effectiveness of Training on employee’s performance: (4.34×20) = 86.8%

KHULNA BRANCH)

42

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