Introscope SAP WebView User En

WebView User Guide for SAP Release 9.1.0

CA Introscope

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Copyright 2011 CA. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

CA Technologies Product References

This document references the following CA Technologies products and features:

CA Application Performance Management (CA APM)

CA Application Performance Management ChangeDetector (CA APM ChangeDetector)

CA Application Performance Management ErrorDetector (CA APM ErrorDetector)

CA Application Performance Management for CA Database Performance (CA APM for CA Database Performance)

CA Application Performance Management for CA SiteMinder (CA APM for CA SiteMinder)

CA Application Performance Management for CA SiteMinder Web Access Manager (CA APM for CA SiteMinder Web Access Manager)

CA Application Performance Management for CA SYSVIEW (CA APM for CA SYSVIEW)

CA Application Performance Management for IBM CICS Transaction Gateway (CA APM for IBM CICS Transaction Gateway)

CA Application Performance Management for IBM WebSphere Application Server (CA APM for IBM WebSphere Application Server)

CA Application Performance Management for IBM WebSphere Distributed Environments (CA APM for IBM WebSphere Distributed Environments)

CA Application Performance Management for IBM WebSphere MQ (CA APM for IBM WebSphere MQ)

CA Application Performance Management for IBM WebSphere Portal (CA APM for IBM WebSphere Portal)

CA Application Performance Management for IBM WebSphere Process Server (CA APM for IBM WebSphere Process Server)

CA Application Performance Management for IBM z/OS (CA APM for IBM z/OS)

CA Application Performance Management for Microsoft SharePoint (CA APM for Microsoft SharePoint)

CA Application Performance Management for Oracle Databases (CA APM for Oracle Databases)

CA Application Performance Management for Oracle Service Bus (CA APM for Oracle Service Bus)

CA Application Performance Management for Oracle WebLogic Portal (CA APM for Oracle WebLogic Portal)

CA Application Performance Management for Oracle WebLogic Server (CA APM for Oracle WebLogic Server)

CA Application Performance Management for SOA (CA APM for SOA)

CA Application Performance Management for TIBCO BusinessWorks (CA APM for TIBCO BusinessWorks)

CA Application Performance Management for TIBCO Enterprise Message Service (CA APM for TIBCO Enterprise Message Service)

CA Application Performance Management for Web Servers (CA APM for Web Servers)

CA Application Performance Management for webMethods Broker (CA APM for webMethods Broker)

CA Application Performance Management for webMethods Integration Server (CA APM for webMethods Integration Server)

CA Application Performance Management Integration for CA CMDB (CA APM Integration for CA CMDB)

CA Application Performance Management Integration for CA NSM (CA APM Integration for CA NSM)

CA Application Performance Management LeakHunter (CA APM LeakHunter)

CA Application Performance Management Transaction Generator (CA APM TG (Transaction Generator))

CA Customer Experience Manager (CA CEM)

CA Embedded Entitlements Manager (CA EEM)

CA eHealth Performance Manager (CA eHealth)

CA Insight Database Performance Monitor for DB2 for z/OS

CA Introscope (Introscope)

CA SiteMinder

CA Spectrum Infrastructure Manager (CA Spectrum)

CA SYSVIEW Performance Management (CA SYSVIEW)

Contact CA Technologies

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following:

Online and telephone contact information for technical assistance and customer services

Information about user communities and forums

Product and documentation downloads

CA Support policies and guidelines

Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to [email protected].

If you would like to provide feedback about CA Technologies product documentation, complete our short customer survey, which is available on the CA Support website at http://ca.com/docs.

Documentation Changes

The following documentation updates have been made since the last release of this documentation:

The Cross-cluster Data Viewer (CDV) is a specialized Enterprise Manager that gathers agent and customer experience metrics data from multiple Collectors across multiple clusters. Each Collector can connect to multiple CDVs, giving you flexibility in monitoring and viewing applications that are reporting to different CA APM clusters. You view the dashboards and data using CDV WebView.

CA APM product names have been updated to reflect the current naming conventions.

Product Documentation

CA APM documentation includes information for CA APM, Introscope, CA CEM, and CA APM extensions and integrations.

You can view and search all the titles in the CA APM documentation set from the CA APM bookshelf on the CA Support Online (CSO) website.

The following list shows the documentation specific to CA APM.

CA APM Release Notes Release summary information for CA APM.

Note: In previous releases, this document was titled CA APM ReadMe.

CA APM Readme Important last-minute release information for CA APM; available on the CA APM software download site or CA Support site.

Note: In previous releases, this document was titled CA APM Known Issues.

CA APM Installation and Upgrade Guide Installation requirements; installing CA APM, including installing Introscope, Enterprise Manager, APM database, Workstation, WebView, CA CEM, TIM; upgrading from previous releases.

CA APM Overview Guide A broad overview of CA APM components and architecture. Explains terms and concepts used in a CA APM deployment.

CA APM Configuration and Administration Guide Combines configuration and administration information for Introscope and for CA CEM. Introscope and CA CEM properties are documented in the appendix.

CA APM Security Guide Choosing and configuring CA APM, Introscope, and CA CEM security solutions. Includes information about Embedded Entitlements Manager.

CA APM Sizing and Performance Guide Sizing, tuning, and capacity planning for your CA APM deployment and components.

CA APM Transaction Definition Guide Transaction definition processes and procedures for CA APM; describes the necessary steps to record, define, and verify customer transactions.

The following list shows the documentation specific to Introscope. CA APM documentation is also pertinent for Introscope.

CA APM Java Agent Implementation Guide Installation, configuration, and use of the CA APM Java Agent.

CA APM .NET Agent Implementation Guide Installation, configuration, and use of the CA APM .NET Agent.

CA APM Environment Performance Agent Implementation Guide Implementing Environment Performance Agent (EPAgent) with Introscope to monitor system information, including process availability, disk statistics, web application server and web server logs, Solaris KStat and HTTP service availability. The guide provides instructions for installing, configuring, and using EPAgent.

CA APM Workstation User Guide Using Introscope dashboards, Investigator tree and application triage map, Transaction Tracer, and reporting. Includes Introscope metrics overview and descriptions.

CA APM WebView User Guide Using WebView to view Introscope data in dashboards and the Investigator.

CA APM ChangeDetector User Guide Using CA APM ChangeDetector to monitor and report changes in application files and configuration.

CA APM Transaction Generator Implementation Guide Using the CA APM Transaction Generator (CA APM TG (Transaction Generator)) to monitor the availability, health, and performance of web sites and web services from the perspective of a user attempting to access web sites. How to use the CA APM TG (Transaction Generator) Agent to generate synthetic transactions that you can monitor using CA APM.

The following list shows the documentation specific to extensions and integrations.

CA APM API Reference Guide Contains data and components managed within CA APM that is exposed to consumers with an application programming interface (API).

CA APM Catalyst Connector Guide Installing and using the Catalyst Connector for CA APM.

CA APM for CA SiteMinder SNMP Collector Guide Installing and configuring CA APM for CA SiteMinder SNMP Collector. Understanding the associated metrics.

CA APM for CA SiteMinder Web Access Manager Guide Installing, configuring, and using CA APM for CA SiteMinder Web Access Manager.

CA APM for IBM CICS Transaction Gateway Guide Installing, configuring, and using CA APM for IBM CICS Transaction Gateway.

CA APM for IBM WebSphere Application Server for Distributed Environments Guide Installing, configuring, and using CA APM for IBM WebSphere Distributed Environments.

CA APM for IBM WebSphere Application Server for z/OS Guide Installing, configuring, and using CA APM for IBM WebSphere for z/OS.

CA APM for IBM WebSphere MQ Guide Using Introscope to view metrics from IBM WebSphere MQ.

CA APM for IBM WebSphere Portal Guide Installing, configuring, and using CA APM for IBM WebSphere Portal.

CA APM for IBM z/OS Guide Installing, configuring, and using CA APM for IBM z/OS.

CA APM for Microsoft SharePoint Guide Installing and configuring CA APM for Microsoft SharePoint to monitor your SharePoint components during development, QA, staging, and production.

CA APM for Oracle Databases Guide Installing, configuring, and using CA APM for Oracle Databases.

CA APM for Oracle WebLogic Portal Guide Installing, configuring, and using CA APM for Oracle WebLogic Portal.

CA APM for Oracle WebLogic Server Guide Installing, configuring, and using CA APM for Oracle WebLogic Server.

CA APM for SOA Performance Management Implementation Guide Installation and configuration information for using CA APM for SOA Performance Management and SOA platform extensions with Introscope.

CA APM for Web Servers Guide Installing, configuring, and using CA APM for Web Servers.

CA APM Integration for CA CMDB Guide Installing, configuring, and using CA APM for CA CMDB.

CA APM Integration for CA Infrastructure Management Guide Installing, configuring, and using CA APM for CA Infrastructure Management.

CA APM Integration for CA NSM Guide Installing, configuring, and using CA APM for CA NSM.

CA Cross-Enterprise Application Performance Management Integration Guide Installing, configuring, and using the SYSVIEW Agent extension, which allows you to manage application performance of distributed applications accessing mainframe back ends and trace transactions from distributed applications to mainframe CICS transactions. Allows you to monitor the health metrics of critical mainframe components.

Introscope SAP NetWeaver Conversion Guide Using CA APM for SAP NetWeaver.

Introscope WebView User Guide for SAP This guide is for SAP WebView users.

Note: In some product documentation, screenshots contain a logo or other reference to Wily, which CA Technologies has replaced with APM. Ignore Wily logos, as they have been removed in the current APM Workstation. References to Wily in diagrams refer to Introscope.

Understanding Directory and File Name Conventions

This guide uses the following conventions in file names and directory paths:

Convention Refers to

The top-level directory where the Introscope agent is installed. This directory is typically named wily.

The top-level directory where the APM database is installed, when referring to Database-only installations.

The top-level directory where your application server is installed. This directory is often the same as .

The top-level directory where the Enterprise Manager is installed.

The installation directory of a third-party product or type of application. For example, it is the installation directory of the application server if you are using WebLogic.

Version-specific identifier included in file names or displayed in the user interface.

For example, the following file name:

com.wily.introscope.soa.dependencymap_.jar

represents a version-specific file name, such as:

com.wily.introscope.soa.dependencymap_9.1.0.jar

.FileType

A file name that includes specific identifying information.

For example, if you extract files from a tar package for CA APM ChangeDetector 9.1.0.0 on a UNIX operating system, then download this file:

ChangeDetector9.1.0.0unix.tar

But, view it in this guide as follows:

ChangeDetector.unix.tar

Convention Refers to

Forward slash (/) path separators

The path separator used in directory names on your operating environment.

The forward slash (/) is used on UNIX platforms and in examples throughout this guide, but use the separator appropriate for your operating system.

Dollar sign ($) environment variables

The environment variable notation used on your operating system.

The dollar sign ($) is used in UNIX environments and in examples throughout this guide, but you use the character appropriate to your environment.

Contents 13

Contents

Chapter 1: About Introscope and WebView 15

Overview: Introscope and WebView .......................................................................................................................... 15

How probes monitor applications ....................................................................................................................... 15

How WebView fits into an Introscope deployment ............................................................................................ 16

WebView and Introscope Workstation functionality ................................................................................................. 17

Chapter 2: Viewing Introscope Data in WebView 19

Using WebView .......................................................................................................................................................... 19

Logging in using WebView .................................................................................................................................. 19

Using SSL with WebView ..................................................................................................................................... 20

The WebView interface ....................................................................................................................................... 22

Logging out of WebView ..................................................................................................................................... 25

Viewing Introscope data in WebView console ........................................................................................................... 25

Open a WebView Console Window .................................................................................................................... 25

Accessing dashboards ......................................................................................................................................... 25

Use the Introscope Console Lens ........................................................................................................................ 25

Bookmarking dashboards.................................................................................................................................... 26

Viewing metric data in the Investigator ..................................................................................................................... 27

Open an Investigator Window ............................................................................................................................ 28

Investigator tree contents ................................................................................................................................... 28

Viewing automatic filtered views in the preview pane ....................................................................................... 29

Troubleshooting Blurry Images in Some Browsers .................................................................................................... 30

WebView Data Viewers .............................................................................................................................................. 31

Data Viewer types ............................................................................................................................................... 31

Getting and exporting more details from data viewers ...................................................................................... 35

Viewing historical data in WebView ................................................................................................................... 39

Chapter 3: Viewing and Tracing Transactions in WebView 41

About the WebView Transaction Viewer ................................................................................................................... 41

Querying historical data ............................................................................................................................................. 41

Starting a New Transaction Trace Session ................................................................................................................. 42

Running a basic trace .......................................................................................................................................... 43

Filtering a trace by execution time ..................................................................................................................... 43

Filtering a trace by trace data type ..................................................................................................................... 44

Viewing the transaction trace .................................................................................................................................... 44

Viewing current transaction traces ............................................................................................................................ 45

14 WebView User Guide for SAP

Trace, tree, summary and details........................................................................................................................ 45

Stopping and restarting a transaction trace ............................................................................................................... 48

Saving Transaction Trace data as XML ....................................................................................................................... 49

Index 51


Chapter 1: About Introscope and WebView

Introscope WebView is a browser-based interface to the dashboards, metrics and other elements of your Introscope-monitored applications. It allows you to search and view many of the same elements you can view using Introscope Workstation, but through a thin-client interface, without the need for downloading and installing the Workstation application.

Using WebView, you can:

view Introscope application performance data from any computer, anywhere, that is running a compatible browser.

broaden access within your company to anyone with a web browser, without the need for them to install client software.

enable different groups within your company to work together to analyze and resolve application performance problems.

This section contains the following topics:

Overview: Introscope and WebView (see page 15) WebView and Introscope Workstation functionality (see page 17)

Overview: Introscope and WebView

You can view Introscope metrics in several ways, using both thick and thin (browser-based) clients. WebView is a thin-client interface for browsing metrics.

How probes monitor applications

Introscope uses its ProbeBuilder utility to add Introscope "probes" to a Java application. Probes measure specific pieces of information about an application without changing the application's business logic.

AutoProbe enables ProbeBuilder to dynamically add probes to a Java application when the application starts. An Introscope agent is installed on the same machine as the instrumented application.

Overview: Introscope and WebView


After probes have been installed in the bytecode, the Java application is referred to as an instrumented application. When the Java application with probes is running, it is called a managed application.

As a managed application runs, probes relay collected data to the agent. The agent then collects and summarizes the data and sends it to the Enterprise Manager. This illustration shows the Introscope components and how they cooperate and communicate with one another:

How WebView fits into an Introscope deployment

Introscope WebView is a browser-based alternative to the Workstation client application. WebView is installed as part of the Introscope core package and runs independently of an application server. After installing WebView, a standard Web browser is all that is required to view Introscope data.

WebView is:

a view-only client.

implements a subset of the functions available in the Workstation.

enables a user to view performance data, but does not provide the advanced configuration and Alert capabilities provided by the Workstation.

WebView thus does not replace Introscope Workstation, but complements it. Introscope customers often decide to deploy both the Workstation and WebView, to offer the broadest level of data access capabilities to meet different users' needs.

WebView and Introscope Workstation functionality



Both the Introscope Workstation and WebView provide a window to view metric data reported by Introscope agents. However, WebView provides a simplified, view-only environment, and the Introscope Workstation provides a way to edit business logic constructs as well as view metric data.

Both WebView and Workstation enable you to view metric data in the Investigator and console dashboards, but only the Workstation enables you to create and edit elements (alerts, metric groups, etc.) and dashboards.

These are the functional differences between WebView and the Workstation:

Function WebView Workstation

View Investigator and Console in web browser Yes No

View metric data and Blame information in Investigator tree Yes Yes

View pre-configured dashboards Yes Yes

View historical data Yes Yes

Filter dashboards to show only data from selected agents Yes Yes

Create and edit dashboards No Yes

Change data viewer type in Investigator preview pane and make temporary viewer modifications

No Yes

Receive alert notifications No Yes

Create and edit Management Module elements (alerts, actions etc.) and view element settings

No Yes

Perform administrative functions (mount/unmount agents, shut down Enterprise Manager, shut off agents/resources/metrics)

No Yes

Consult the CA APMWorkstation User Guide for help using the Introscope Workstation to perform Workstation-only tasks.


Chapter 2: Viewing Introscope Data in WebView

WebView provides a browser-based alternative to the Introscope Workstation, enabling you to view data collected by the Enterprise Manager.


Using WebView (see page 19) Viewing Introscope data in WebView console (see page 25) Viewing metric data in the Investigator (see page 27) Troubleshooting Blurry Images in Some Browsers (see page 30) WebView Data Viewers (see page 31)

Using WebView

Before using WebView:

The WebView application must be running on the machine hosting the Introscope Enterprise Manager (EM) whose data you want to view.

Logging in using WebView

To log into WebView:

1. Start Internet Explorer 6.0.1 or higher on a Windows machine.

2. Use the URL your administrator has set up to start WebView. This will probably be something like:

http://hostname:8080

where hostname is the name of the machine hosting the Enterprise Manager.

The Introscope WebView login screen opens.

Using WebView


3. Enter your username and password and click Log In.

Note: Username and password are authenticated through the Enterprise Manager, so you can use the same username and password for WebView as you use for logging into the Workstation.

If the username and password are valid, the WebView Welcome Screen opens.

WebView requires the Microsoft Silverlight plug-in. If it is not installed on your machine, you will be prompted to download it.

More information:

Installing the Silverlight plug-in (see page 23)

Using SSL with WebView

Administrators can configure Enterprise Manager to use WebView over SSL.

The Introscope installation includes a sample Jetty 6.1.14 XML configuration file:

/config/em-jetty-config.xml

This file specifies an SSL socket connector on port 8444.

To use WebView over SSL, you edit IntroscopeEnterpriseManager.properties to point to your jetty configuration file, em-jetty-config.xml if you are using the sample file.

Note: When you log into an Enterprise Manager using WebView on SSL, you will see a warning saying the SSL certificate is invalid. This is correct; Introscope does not ship WebView with an SSL certificate. You can ignore this warning and click Yes. To see information on using a valid certificate, see the instructions at http://docs.codehaus.org/display/JETTY/How+to+configure+SSL.

To configure the Enterprise Manager to use SSL with WebView:

1. Open /config/IntroscopeEnterpriseManager.properties for editing.

2. Uncomment the line reading:

#introscope.enterprisemanager.webserver.jetty.configurationFile=em-jetty-

config.xml

where em-jetty-config.xml is the name of your Jetty configuration file.

Using WebView


3. Save and close the file, and restart the Enterprise Manager.

The new configuration will be loaded on startup.

By default, the new configuration will:

disable the HTTP port and enable WebView to only use SSL.

use port 8444 instead of the default 8081. For example:

https://:8444

To change the SSL port:

Edit the Jetty configuration file to change the port property:

8444

Configuring WebView to use both SSL and non-secure ports

You can configure WebView to use both the SSL port (8444) and the non-secure port (for example, 8081) by further editing the em-jetty-config.xml file.

To use both the SSL and non-secure ports:

1. Open the em-jetty-config.xml file for editing.

2. Uncomment the following section:

8081

10

100

60000

3. Save and close the em-jetty-config.xml file.

4. Restart the Enterprise Manager.

Using WebView


Using WebView with SSL on AIX with IE6

Customers on AIX who have configured WebView to use SSL and whose users use Microsoft Internet Explorer 6 IE 6 should use the TLS protocol instead of SSL. TLS is another type of security protocol.

To configure IE6 to use the TLS protocol:

1. Click Tools > Internet Options...

2. Choose the Advanced tab.

3. In the dialog:

a. Uncheck Use SSL 2.0 and Use SSL 3.0.

b. Check Use TLS 1.0.

c. Click OK.

4. Open a new IE6 window and log in to Enterprise Manager using WebView again (using the same port 443 or whatever you've configured).

Note: Checking Use TLS 1.0 will make it difficult for the user to access other websites that use SSL.

The WebView interface

You view information using two WebView windows:

Introscope consoleshows data in dashboards, which contain charts, dials, graphs, or other data viewers.

Investigatorshows all agents, domains and metrics in hierarchical form.

WebView does not support Investigator tab views as seen in the Java Web Start interfacethat is, Overview, Errors, Traces and Search. To use these tabs, launch the Investigator through Java Web Start. See the CA APM Workstation User Guide.

Using WebView


Installing the Silverlight plug-in

WebView requires the Microsoft Silverlight plug-in. Silverlight enables WebView to display vector shapes, text, and embedded raster graphics.

If Silverlight is not available on your system, WebView prompts you to install it the first time you open an Introscope console or Investigator window:

To install Silverlight:

1. Click the "Get Microsoft Silverlight" graphic.

2. Follow the prompts to install Silverlight.

More information:

Using WebView (see page 19)

The WebView Console

To access the WebView console:

Click the Console tab.

The WebView console provides views of application performance, using the dashboards that are available from the Enterprise Manager which WebView is logged into.

You can view, but not edit, all information in the WebView console dashboards. Use the Introscope Workstation to create and edit dashboards.

More information:

Viewing Introscope data in WebView console (see page 25)

Using WebView


The WebView Investigator

To access the Investigator:

Click the Investigator tab.

The WebView Investigator provides a hierarchical view of data collected by agents.

The Investigator has two panes:

The Investigator tree is a hierarchical structure that provides information about each host and application managed by the Enterprise Manager to which WebView is connected. The Investigator tree shows metrics from all connected agents.

The Preview pane shows a graphical view of data from the selected metric or resource.

Note: The views in the WebView Investigator are the same as the Metric Browser tab view provided by the full Introscope Investigator client application. The Triage Map tab provided by the full Investigator is not available in WebView.

More information:

Viewing metric data in the Investigator (see page 27)

Viewing Introscope data in WebView console


Logging out of WebView

To log out of WebView:

Click Log Out in the upper left corner of the screen.


To view Introscope data in dashboards, open a WebView Console.

Open a WebView Console Window

To open a WebView console window:

Select the Console tab at the top of the screen.

To open multiple WebView console windows:

Right-click the Console tab and select Open Link in New Window from the menu.

Accessing dashboards

To access dashboards in WebView:

Open an Introscope console and select a dashboard from the drop-down list, then click View.

Use the Introscope Console Lens

Users with multiple agents often want to isolate and view data on a per-agent basis, but this is difficult to do without creating multiple copies of dashboards, each one designed to show data from a different agent. The Introscope console lens solves this problem by enabling you to immediately apply the Introscope console lens to filter the data on the dashboard when new agents connect.

When a filter is applied in the WebView console, it persists even when you view other dashboards, switch back and forth from Investigator, or switch to Historical mode. The console lens filtering persists until you take one of these actions:

use the Clear command.

close the WebView browser session window.

log out of WebView.

Note: Graphs powered by calculators are not supported in lensed dashboards.



Applying the Console Lens

To apply the Console Lens:

1. Click Lens.

The Select Agents window opens.

2. Select an agent, or select multiple agents on which to filter.

To select multiple agents, use CTRL-select.

3. Click Set.

Clear the WebView Console Lens

To clear the WebView cnsole lens:

1. Click Lens.

2. Click Clear.

Data appears in the dashboards as originally configured.

Bookmarking dashboards

You can bookmark WebView console dashboards for quick access.

To save the URL of a WebView console page:

1. Left-click Link to this page in the upper right corner of the Console page.

The page redraws, and the direct URL for the page appears in the Address pane.

2. Bookmark the URL by using your browser's bookmarking function, or by copying the contents of the Address Pane.

Accessing a dashboard through a bookmark

To access a dashboard saved as a favorite:

Open the Favorites menu and select the bookmark for the desired dashboard.

The dashboard opens in a separate window.

Note: If you are not logged into WebView, the login window opens.

Viewing metric data in the Investigator


Accessing hyperlinks on dashboards

Introscope provides a quick and easy way to view related items, through hyperlinks. Hyperlinks in Introscope WebView allow you to jump quickly from one area to another. Links in WebView can link to other dashboards, or to web pages.

A user with dashboard edit permission to the Introscope Workstation can set up links that can be viewed in WebView dashboards. For information on creating and editing custom links, see the CA APM Configuration and Administration Guide.

To access links for a selected dashboard object:

Default links are visible when you mouse-over a dashboard object:

For text blocks: If the text block has a default link defined for it, an underline appears when you hover over it, and the cursor changes to a hand.

For other dashboard objects: If the object has a default link defined, the mouse pointer changes to a hand.

To use a default link:

Click on the dashboard object containing a linkfor example:


The Investigator shows data collected by agents in a hierarchical tree structure. The Investigator tree is refreshed every 15 seconds to show current agent and metric data.



Open an Investigator Window

To open an Investigator window:

Click the Investigator tab at the top of the screen.

To open multiple Investigator windows:

Right-click the Investigator tab and select Open Link in New Window from the menu.

Investigator tree contents

The Investigator tree in Introscope WebView shows metrics organized by hosts. The contents of the Investigator tree vary based on the user's permissions:

Users with SuperDomain permission (at least read permission) see all domains for that Enterprise Manager in the Investigator tree.

Users with permissions for multiple domains see domain information for those domains in the Investigator tree.

The Investigator tree contains two nodesSuperDomain and Domains:

The SuperDomain node compiles all agents and metrics for all defined Domains.

The Domains node sorts information into a resource for each domain. The resource contains any agents mapped to that domain, and a Custom Metric Host for that agent.

Metrics in the Investigator tree

The Investigator tree displays metric data reported by Introscope agents, organized by:

Hostthe host machine on which the agent is running

Processthe instance of the managed application running

Agentthe reporting agent

Resourcestandard J2EE components

MetricsMetric data generated by the ProbeBuilder Directives files (.pbd)

The metrics that automatically appear in the Investigator tree are generated by the default ProbeBuilder Directives files (.pbd files), and depend on the activity of the managed application. You can specify additional metric information to be generated by creating custom tracers (see the CA APM Configuration and Administration Guide).

Metrics appear in the tree when data from that metric is first reported by the agent. After that, the metric will be visible in the tree, even if new data is not being received from the agent for that metric.



The illustration below identifies each of the nodes in the tree.

The Investigator tree in WebView displays an agent, resource, or metric which is shut off or not reporting as a grayed-out icon. You cannot see the reason the element is stopped, because agent/resource/metric settings cannot be viewed in WebView. Use the Introscope Workstation to diagnose issues in metric, resource or agent reporting.

When you click a metric in the Investigator tree, its information appears in the Investigator Preview pane on the right side of the WebView display.

Viewing automatic filtered views in the preview pane

When you select certain resources in the Investigator, they automatically show Top Ten Filtered Views of metrics that match the metric grouping associated with the resource. These metrics appear in a bar chart in the Investigator Preview pane. Some resources that automatically show Top Ten matching metrics are Servlets, JSP, EJBs and JDBC.

Troubleshooting Blurry Images in Some Browsers


You can also view the response times of the top 10 called components of a selected Servlet, EJB, or JSP, as shown in the illustration below.

Note: If fewer than ten components are being monitored under a resource, you see only the bars that correspond to the monitored components.

Troubleshooting Blurry Images in Some Browsers

Some browser cache settings may cause graphs in WebView to appear blurry when users click the graphs to zoom in. If you experience this problem, you can avoid it by disabling your browser cache.

Follow these steps:

On Internet Explorer 7:

1. Select Tools > Internet Options.

2. In the Browsing History section, select the "Settings" button.

WebView Data Viewers


3. In the "Temporary Internet files and History Settings" section, under "Check for newer versions of stored pages", select the radio button "Every time I visit the webpage."

4. Select OK and restart the browser.

On Internet Explorer 6.x:

1. Select Tools > Internet Options

2. In the Temporary Internet Files section, click the "Settings" button.

3. Under "Check for newer versions of stored pages," select "Every visit to the page."

4. Click OK and restart the browser.

On the Firefox browser:

1. In the address bar, type:

about:config

2. In the "Filter section" type:

browser.cache.check_doc_frequency

3. Change the value to 1.

4. Click OK, then restart the Firefox browser.


Data Viewers are objects in the Investigator Preview pane or in a dashboard in the WebView console that show data from a managed application in a visual form. Data is displayed in a Data Viewer type that corresponds to the type of data.

Data Viewers in WebView can display data from a metric, or from a resource.

Data Viewer types

Depending on the type of metric or Element, Introscope can show the data in a Data Viewer with the following Data Viewer display types.



Graph

Graphs plot values over time. In real-time views, the Graph dynamically displays the most recent time period that fits in the graph.

If the graph displays an Alert, caution and danger thresholds appear as yellow and red lines, respectively.

You can change the scale of graph charts while viewing live data, to see data in a more readable view.

More information:

Getting and exporting more details from data viewers (see page 35)



Bar Chart

Bar charts display current data values as horizontal bars.

The bar chart is the default view for Top N Filtered Views.

If a bar chart is showing an Alert, the bars will be either green, yellow or red to correspond to Alert status.

The bar chart is available for live data viewing only.

Graphic Equalizer

Graphic equalizers show the current value of the data, as well as recent high levels.

A graphic equalizer can only display data for a single metric.

The Graphic Equalizer viewer type is only seen in a WebView Console dashboard.



Dial Meter

Dial meters depict current data values as positions on a half-round dial.

The dial meter viewer type is only seen in a WebView Console dashboard.

String Viewer

String viewers can display a value as a line of text. String viewers allow some values to display in a relatively small space. You can also use a String Viewer for simple values that do not change, such as Launch Time or IP Address.

Text Viewer

Text viewers show the text for data when new values are added to old onesfor example, a system or exception log.



Alert

An alert (formerly called a traffic light) displays one of three indicators corresponding to conditions defined in the alert:

Green disc = status normal

Yellow diamond = caution threshold was crossed

Red octagon = danger threshold was crossed

Gray disc = the alert has no data.

An alert can also appear as a single symbol.

Getting and exporting more details from data viewers

The menu icon appears when you mouse over a viewer in the WebView console. You can use the menu icon to access menus allowing you to see more detail about a data viewer in the Console.

Note: The menu icon is available only on data viewers in the WebView console. WebView Investigator does not support the menu icon.

To zoom in on a chart:

Click the menu icon:

When you click the menu icon:

The chart expands in the browser.

Three menus appear at the top of the chart:

Detail

Export

Scale

The rest of the dashboard is grayed out.



Using Tooltips

You can use tooltips to see more information about a particular data point in a data viewer. Tooltips are accessible from viewers in normal mode in both the WebView console and Investigator as well as in zoomed mode.

To use a tooltip to get more information about a data point:

Mouse over a data point, as shown in the illustration below:

Because of the way WebView applies user permissions, WebView tooltips will not display the domain for a metric.

Using the Viewer Detail dialog

You can use the Viewer Detail dialog to see the following details about each of the metrics displayed in a data viewer:

Full metric nameThe fully qualified metric name

MinThe lowest value recorded for that metric

AverageThe average value for that metric

MaxThe highest value recorded for that metric

LastThe most recent value recorded for that metric.

To see the Viewer Detail dialog:

1. Mouse over the chart to invoke the menu icon.

2. Click the menu icon.



3. Click the Detail menu.

The fully qualified names of all the metrics in the graph appear in table format, with their corresponding Minimum, Average, Maximum, and Last values.

Note: If the metric name is truncated you can widen the metric name column to see the full name, or hover over the metric name to open a pop-up box that shows the full name.

Changing the scale of graph charts

You can change the scale of graph charts while viewing live data in Introscope WebView, to provide a more readable view. You change the scale of a chart by setting a minimum and maximum value for the chart's data axis.

The chart scaling feature is available only for graph charts in Live mode of the WebView console. It is not available:

in Historical mode

for any other viewer type such as bar chart, top ten, or string viewer

from the Investigator.

Note: Scale changes that you make to a chart are temporarythe settings are not saved with the dashboard. When you select a new dashboard or close the window, Introscope discards the settings and returns to the scale options that were applied when the dashboard was created.

To view the scale of a graph chart:



3. Click the Scale menu.

The Data Options dialog appears:



Setting the Auto Scale Minimum and Maximum default values provides a more readable view of charts in Live mode.

To rescale using min and max values:

1. Enter the minimum and maximum values for the data axis of the graph.

2. Click OK.

For example, if the chart data values lie primarily between 350 and 550 but the chart value axis shows 0-1000, it might be helpful to set the scale Min value to 300 and Max value to 600 for a better view of the relevant data.

To force minimum and maximum values:

1. Select Pin at on both the Minimum and Maximum sides of the dialog, and enter a value for the minimum and maximum points of the data access.

2. Click OK.

Setting Min and Max values for a chart showing live data is risky, however, if there is a chance the data may exceed the values you set. To avoid this problem, use the Auto Scale option to automatically set the graph to change its scale according to the data it displays.

To rescale using Auto Scale:

1. Select AutoScale on both the Minimum and Maximum sides of the dialog.

2. Click OK.

The resulting chart's data axis is reset based on the data in the chart, as shown in the illustration below. This often results in sharper valleys and peaks in the graph display.

You can also set the scaling options to Auto Expand. This option uses 0 as the bottom of the data axis and automatically expands and scales the data axis to display all data for the time range.

To rescale using Auto Expand:

1. Choose Auto Expand on both the Minimum and Maximum side of the dialog.

2. Click OK.

Export data to CSV file

In WebView, you can export a snapshot of current data in a Data Viewer to a comma-separated values (.csv) file for use laterfor example, you might want to analyze this data in an external program. You can export data from all Data Viewer types except the alert.



To export data from a Data Viewer:



3. Click the Export menu.

A Save As dialog opens, allowing you to save the data for the Data Viewer in .csv format.

Viewing historical data in WebView

As you monitor your managed application, live data views change continuously to show you the most recent data. You can also select a range of time to view historical data, to help you identify the time a problem occurred:

To view historical data in the WebView console or the Investigator, you select a time range. When you select a time range, Introscope immediately shows the data for that range.

Note: WebView displays data points for live and historical data, but does not display the count (total) of data points. Use Workstation to view the count of historical data points.

To view historical data:

1. Select the metric or dashboard for which to view historical data.

2. Select a time range for the historical view from the Time Range drop-down menu.

Introscope shows the data for that range, using the duration that you selected from the Time Range drop-down menu and setting the end time to the current time.

Note: If your historical time range includes a year, a four-digit year is required.

3. Click Reset if you want to reset the end time of the range to the current time.



Defining a custom time range

To define a custom time range to view historical data:

1. Select the metric or dashboard for which you want to see historical data.

2. Select Custom Range from the Time Range drop-down menu.

The Historical Range window opens.

3. Enter start and end dates and times for the historical view, and click OK.

Introscope shows the data for the custom range.


Chapter 3: Viewing and Tracing Transactions in WebView

You use the Introscope WebView Transaction Viewer to trace the activity of transactions as they flow through a Java Virtual Machine. You can also query and view historical transactions, and view any transactions that are currently being monitored by agents.


About the WebView Transaction Viewer (see page 41) Querying historical data (see page 41) Starting a New Transaction Trace Session (see page 42) Viewing the transaction trace (see page 44) Viewing current transaction traces (see page 45) Stopping and restarting a transaction trace (see page 48) Saving Transaction Trace data as XML (see page 49)

About the WebView Transaction Viewer

You use the Transaction Viewer to:

Query and view historical data. See Querying historical data (see page 41).

Start a new transaction trace session to capture new data.

Tracing transactions helps you reduce the time to identify the problem component in a transaction, by enabling you to trace the activity of transactions as they flow through the boundaries of a Java Virtual Machine. See Starting a New Transaction Trace Session (see page 42).

View any transactions that are currently being monitored by agents. See Viewing current transaction traces (see page 45).

Querying historical data

Transaction Viewer session results are automatically stored in the Transaction Event Database. The Transaction Event database enables you to query the saved events for traces matching certain criteria.

Note: Be sure that you run some Transaction Trace sessions before you use the historical query, so that there is data to query.

Starting a New Transaction Trace Session


The WebView Transaction Viewer's historical query syntax enables a variety of searches. You can:

query by specific fields: Domain, Agent, Host, Process, etc. (host:server3)

use wildcards: enter any fragment of a search term and the asterisk to find anything that contains the search term

use boolean logic to combine search terms ("AND", "OR", "NOT" and "()" groupings)

use remove from results: Use "+JDBC -CICS" to look for transactions with JDBC but no CICS

To query historical data:

1. In Introscope WebView, click Transaction Viewer.

The Transaction Viewer opens.

2. Open the drop-down list and choose Historical Query.

3. In the Query field, enter the query terms, then click Go.

The Transaction Viewer shows the results of your query.

4. Select a transaction to open the component details pane.

The components pane opens when you select a transaction, and offers four views of the transaction's componentsSummary, Tree, Trace, and Transaction Details.

More information:

Trace, tree, summary and details (see page 45)


When you start a Transaction Trace session, you configure basic information about it:

the trace session time period (in minutes)during this period, all targeted agents collect and report Transaction Trace data.

which agents to tracetransactions from one or more agents, or all supported agents.

You can filter the transaction trace session to reduce the number of results returned and thus lower the amount of overhead on your system. You can filter the session by:

threshold execution time (in seconds or milliseconds)

specific values for transaction trace data typeUser ID, HTTP request headers, request parameters, session attributes, session ID, URLs, and URL Query strings



Transactions that match your filter criteria appear in the Transaction Trace Viewer window, and are saved in the Enterprise Manager.

Note: For detailed information about configuring the agent profile to capture additional transaction trace data, see the CA APM Workstation User Guide.

To start a new transaction trace:

1. In Introscope WebView, click Transaction Viewer.

2. Open the drop-down list and choose New Trace.

3. Choose a time range for the trace, or accept the default of All.

4. Click View to open the New Transaction Trace Session window.

5. Specify the trace parameters.

You can run a basic trace (see page 43), filter the trace by execution time (see page 43), or filter the trace by transaction trace data type (see page 44).

Running a basic trace

To run a basic trace:

1. Type the length of time to run the trace in the Run session for N minutes field.

2. Select the agents to trace.

Trace all supported Agents traces all agents that are currently connected and any that connect during the session (supported for agents version 4.x and higher.)

Trace selected Agents traces the agents you select from the list (CTRL + click to select multiple agents)

3. Click OK to start tracing transactions.

Filtering a trace by execution time

To filter the trace by execution time:

1. Specify the length of time to run and select the agents to trace, as for a basic query.

2. Check Lasting longer than.

3. Type a threshold execution time.

Viewing the transaction trace


4. Select milliseconds or seconds from the drop-down list.

Note: Threshold execution time must be a minimum of 1 millisecond. Note that extremely low (less than 1 second) threshold traces can have a negative impact on performance.

5. Click OK to start tracing transactions.

Filtering a trace by trace data type

To filter the trace by transaction trace data type:

1. Check the second box in the Trace Transactions section of the window and choose a data type: User ID, URL, URL Query, Session ID, Request Header, Request Parameter, or Session Attribute.

2. If you choose a data type of Request Header, Request Parameter or Session Attribute, enter a name for the data type in the second field.

Note: This data type information is not available to be filtered unless the Introscope agent is configured to capture it. See the Workstation User Guide for information on configuring the agent to capture additional information.

3. Choose a filter condition from the third field's drop-down menu: equals, does not equal, contains, does not contain, starts with, ends with, exists, or does not exist.

4. In the fourth field, enter a value for the specified data type.

If you chose the condition exists or does not exist, this field is disabled.

Viewing the transaction trace

As the trace runs, the results appear in the Transaction Viewer window. The Transaction Viewer lists transactions that match your trace criteria. Each row represents one transaction trace.

The Transaction Viewer shows this information for each transaction:

Data Description

Type Specifies the type of information in the trace row, either transaction trace (T), or error (E). Error data only appears if ErrorDetector is running.

Domain Domain to which the traced agent is mapped

Host Host on which the traced agent is running

Process Agent process name

Agent Agent name

Viewing current transaction traces


Timestamp Start time, in the agent machine's system clock, of the invocation of the root component

Duration Wall clock execution time of the root component

Description The URL that was invoked to initiate this transaction, or the Introscope path to the component that initiated the transaction.

UserID The ID of the logged-in user that is running the transaction (if it is configured and available)

To see details about transactions:

Select a transaction to open the component details pane.

The components pane opens when you select a transaction, and offers four views of the transaction's componentsSummary, Tree, Trace, and Transaction Details.

More information:

Trace, tree, summary and details (see page 45)


To view any transactions that are currently being monitored by agents:

1. In WebView, click Transaction Viewer.

The Transaction Viewer opens.

2. Open the drop-down list to choose from current transactions.

3. Select a transaction and click View.

Trace, tree, summary and details

When you select a transaction in the WebView Transaction Viewerfrom either the results of a historical query or a transaction tracethe component details pane opens at the bottom of the window. The components pane offers four views of the transaction's componentsTrace, Tree, Summary, and Transaction Details.

The first time you select a transaction, the components pane opens to the Trace View tab. Transactions that have been opened before open in the most recently selected view.



Transaction Trace view

Trace View shows the transaction graphically, and includes a zoom slider. The zoom slider is automatically set to the lowest level of magnification. Use it to zoom to a level high enough to view even the shortest transaction components.

If you specified additional transaction trace information to be collected as described in the Introscope Workstation User Guide, these details appear in the Component Details pane:

Key Appears in Value

User ID Servlet, JSP User ID of the user invoking the HTTP servlet request, as determined by one of the standard mechanisms defined in the Workstation User Guide.

URL Servlet, JSP URL passed through to the servlet or JSP, not including the query string (text after the '?' delimiter in the URL)

URL Query Servlet, JSP Portion of the URL that specifies query parameters in the HTTP request (text after the '?' delimiter in the URL)

Session ID Servlet, JSP The HTTP session ID associated with the servlet request, if any.

Dynamic SQL Dynamic JDBC Statements, when SQL Agent is installed

Generalized dynamic SQL statement, as it would be seen in the aggregate form in the SQL Agent

Callable SQL Callable JDBC statements, when SQL Agent is installed

Callable SQL (with the '?' still present)

Prepared SQL Prepared JDBC statements, when SQL Agent is installed

Prepared SQL (with the '?' still present)

Method Blamed Tracers (everything but servlets, JSPs and JDBC statements)

Name of the traced method



Transaction Tree view

Tree View shows the transaction components hierarchically. You can hover your mouse pointer over a component to open a tooltip that shows component details.

When you hover your mouse cursor over a component, a tooltip with these details appears:

Component Details

Metric Path Full resource name of the component

Component Name Name of component (for example, myEJB, myServlet, loginServlet)

Component Type High-level component (for example, EJB, Servlet, JSP)

Duration Execution time (in milliseconds) of the selected component

Timestamp (relative) Start time (in agent JVM's clock) of the invocation of the selected component

Parameters Component parameters

% of total transaction time

Percentage of total transaction time taken by the selected component

Transaction Summary view

Summary View shows details of the metrics that are included in a transaction.

Stopping and restarting a transaction trace


Transaction Details view

The Transaction Details pane shows details about the transaction itself.

Stopping and restarting a transaction trace

To stop a running trace:

Click Stop Trace. WebView disables the Stop Trace button and shows the number identifier of the stopped trace in parentheses:

To restart a stopped trace:

Click Restart Trace. When you restart the trace, the trace identifier number appears without the parentheses.

When you restart a trace, WebView resets the timeout to the time period you specified, and continues to trace transactions in the targeted agents, using the original threshold criteria you specified.

You can restart a Transaction Trace session:

after a session has timed out

to restart a session you have stopped

to restart an in-progress session

Saving Transaction Trace data as XML


Saving Transaction Trace data as XML

To save Transaction Trace data to an XML file:

1. In the Transaction Viewer, select a Transaction Trace to save. You can select multiple traces using the CTRL + click keyboard command.

2. Click Save As to open the File Download dialog box.

3. You can open the file, or click Save to select a location and save the file.

This example shows a transaction opened as an XML file:

Index 51

Index

A

about Introscope and WebView 15 agent 28 AIX 19, 20, 22 authentication 19 Auto Expand 37 Auto Scale 37

B

bookmarking dashboards 26

C

charts graph scaling 37

Console 23 opening 23, 24, 25, 28 viewing data in 23, 25

Console Lens applying 26 clearing 26 using 25

Custom Metric Host 28 custom time range 40

D

dashboard bookmarks 26 dashboards

accessing 25 accessing through a bookmark 25 bookmarking 26

Data Viewer alert 35 Dial Meter 34 Graph 32 Graphic Equalizer 33 String Viewer 34 Text Viewer 34 types 31

domain 28

E

Enterprise Manager host 19 export menu 38

Export Options Export to CSV 38

F

filter 29

G

graphs Auto Expand 37 Auto Scale 37 charts, scaling 37 min and max values 35, 37 scale 37

H

historical data 39 historical metrics 39, 40 host name 19 hyperlinks from dashboards 27

I

icons 28 instrumented 15 Internet Explorer 6 browser

using SSL with 22 Investigator 24

agent, resource, and metric in 28 and pbd files 28 as a WebView component 22 Domains node 28 metrics in 28 metrics tree 24 opening 23, 24, 25, 28 Preview pane 24 SuperDomain node 28 viewing Metric data in 27

J

Jetty 19, 20

L

lens 25 logging in to WebView 19 logging out of WebView 25


M

managed 15 menus

detail menu 35 export menu 38 scale menu 37

metric 28 metrics

historical metrics 39, 40 in the Console 25 in the Investigator 28 min and max values 35, 37

mode live vs. historical 39

P

Preview pane 24 viewing automatic filtered views 29 viewing Metric data in 27

S

SAP 21 scale menu 37 scaling graph charts 37 Silverlight 23 SSL certificate 19, 20, 21 SSL port

changing 19, 20 starting WebView 19 SuperDomain 28

T

time range 40 TLS 22 tool tips 36, 47 tracing transactions

basic trace 42 filter by execution time 42 filter by trace data type 42 starting 42

transaction details view 48 transaction trace

basic trace 42 by execution time 42 details view 48 filter by trace data type 42 optional information collected 46

restarting a session 48 saving data as XML 49 starting 42 stopping a session 48 summary view 47 trace view 46 tree view 47 viewing current traces 45

Transaction Viewer about 41 optional information collected 46 querying historical data 41 starting a transaction trace 42 summary view 47 trace information 42 trace view 46 tracing transactions 42 transaction details 48 tree view 47 viewing current traces 45

U

unsupported tabs 22 URLs

from dashboards 27 to dashboards 26

user authentication 19

V

Viewer Detail dialog 36 viewing

data in the Console 25 metric data in the Investigator 27 metric data in the Preview pane 28

W

WebView about 15 about the interface 22 Console 23 in the Introscope deployment 16 Investigator 24 logging in to WebView 19 logging out of WebView 25 starting 19 unsupported tabs 22

webview-jetty-config.xml 21 Workstation

Index 53

and WebView, compared 17

X

XML saving trace data as 49

ContentsChapter 1: About Introscope and WebViewOverview: Introscope and WebViewHow probes monitor applicationsHow WebView fits into an Introscope deployment


Chapter 2: Viewing Introscope Data in WebViewUsing WebViewLogging in using WebViewUsing SSL with WebViewConfiguring WebView to use both SSL and non-secure portsUsing WebView with SSL on AIX with IE6

The WebView interfaceInstalling the Silverlight plug-inThe WebView ConsoleThe WebView Investigator

Logging out of WebView

Viewing Introscope data in WebView consoleOpen a WebView Console WindowAccessing dashboardsUse the Introscope Console LensApplying the Console LensClear the WebView Console Lens

Bookmarking dashboardsAccessing a dashboard through a bookmarkAccessing hyperlinks on dashboards

Viewing metric data in the InvestigatorOpen an Investigator WindowInvestigator tree contentsMetrics in the Investigator tree

Viewing automatic filtered views in the preview pane

Troubleshooting Blurry Images in Some BrowsersWebView Data ViewersData Viewer typesGraphBar ChartGraphic EqualizerDial MeterString ViewerText ViewerAlert

Getting and exporting more details from data viewersUsing TooltipsUsing the Viewer Detail dialogChanging the scale of graph chartsExport data to CSV file

Viewing historical data in WebViewDefining a custom time range

Chapter 3: Viewing and Tracing Transactions in WebViewAbout the WebView Transaction ViewerQuerying historical dataStarting a New Transaction Trace SessionRunning a basic traceFiltering a trace by execution timeFiltering a trace by trace data type

Viewing the transaction traceViewing current transaction tracesTrace, tree, summary and detailsTransaction Trace viewTransaction Tree viewTransaction Summary viewTransaction Details view

Stopping and restarting a transaction traceSaving Transaction Trace data as XML

Index

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