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IP OFFICE ADMINISTRATION

WEB MANAGER

OBJECTIVE

The objective of this document is to provide you with instructions on some basic IP Office administrative tasks

Pre-requisites:

You must have the Administrative user account information to log into IP Office Manager

You must have your computer connected to the same network as your IP Office system

LEARNING TOPICS

A. Log Into and Out of the IP Office Manager B. Shutdown the System C. Create a User D. Create an IP Extension E. Edit a User F. Change a Voicemail Password G. Setup Voicemail to Email H. Enable Mobile Twinning for a User I. Button Programming J. Logging In and Out of a Phone

Version Revised By Revision Date

1.0 Tammy-Anne Mifsud Document creation 13/09/2016

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Table of Contents

IP Office Web Manager ................................................................................................................................. 3

Importing a Certificate Into the Firefox Browser ........................................................................................... 3

Importing a Certificate Into Internet Explorer ................................................................................................ 3

Log into the IP Office Web Manager ............................................................................................................. 6

Log Out of the IP Office Manager ................................................................................................................. 7

Shutting Down the IP Office System ............................................................................................................. 8

Create a User ................................................................................................................................................ 8

Create an IP Extension ............................................................................................................................... 10

Edit a User................................................................................................................................................... 12

Change a Voicemail Password ................................................................................................................... 13

Setup Voicemail to Email ............................................................................................................................ 14

Enable Mobile Twinning for a User ............................................................................................................. 14

Button Programming ................................................................................................................................... 15

Logging In & Out of a Phone ....................................................................................................................... 16

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IP Office Web Manager

IP Office Web Manager will give you web access to administer your IP Office system. IP Office Web

Manager can only be used on IP Office system release 8.0 or higher. IP Office Web Manager is

supported on Internet Explorer 10 or 11, Firefox, Chrome and Safari 7.

Importing a Certificate Into the Firefox Browser

Importing a common certificate into the browser’s trusted store provides additional security. If you do not

install a certificate, you receive a message that the site is not trusted when logging in to Web Manager.

Web Manager is supported on Firefox 16+. This procedure only needs to be preformed once.

When you open IP Office Manager in Firefox a page

will open stating “This connection is untrusted” or

“Your connection is not secure

Click I understand the risks

Or

Click Add Exception

Ensure that Permanently store this exception is

checked

Click Confirm Security Exception

Continue to log into IP Office Web Manager

Importing a Certificate Into Internet Explorer

Importing a common certificate into the browser’s trusted store provides additional security. If you do not

install a certificate, you receive a message that the site is not trusted when logging in to Web Manager.

Web Manager is supported on Internet Explorer (IE) 10 and higher. This procedure only needs to be

preformed once.

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Open Internet Explorer and enter the IP address of the IP Office system as http://ipaddress/index.html

Click on IP Office Web Manager

Click on “Continue to this website (not

recommended)”

In the browser window, on the menu bar in the upper

right corner, click Tools

Click Internet Options

Click the Advanced tab

Uncheck Warn about certificate address

mismatch

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Click on the Security tab Click on the Trusted Sites icon Click on the Sites button

Verify that the IP address of your IP Office system is shown Click Add Click Close Click OK

Open Internet Explorer and enter the IP address of the IP Office system as http://ipaddress/index.html

Click on IP Office Web Manager

At the top of the browser, the right hand side of the address field contains a Certificate Error button

Click on Certificate Error to open the security report

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At the bottom of the security report, click View

Certificates

Click Install Certificate

Click Next

Click “Place all certificates in the following store”

Click Browse

Click Trusted Root Certification Authorities

Click Next

Click Finish

Click OK to close the certificate window

Open Internet Explorer and enter the IP address of the IP Office system as http://ipaddress/index.html

Click on IP Office Web Manager

Log into the IP Office Web Manager

The first time you log in to an IP Office Server Edition server using Web Manager, the system displays the

Ignition menu. Use the ignition menu to configure the initial settings for the server.

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Open a web browser and enter the IP address of the

IP Office system as http://ipaddress/index.html

Click on IP Office Web Manager

On the login page, enter your username and

password

Click Login

Log Out of the IP Office Manager

In the upper right corner, click Logout

Click OK

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Shutting Down the IP Office System

To shutdown the IP Office control unit, do not just pull the power plug!

This can damage the information stored on the SD card

Click Advanced in the top left corner

Click System Shutdown

Click OK

Wait for the lights on the control unit to turn red/orange before unplugging the control unit.

Create a User

Click on Call Management from the top menu

In the top right corner, click Add User

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In the Name field, enter the name (max. 16

characters)

In the Full Name, enter the full name

From the Profile field, elect the profile

In the Extension field, enter the extension

From the Locale field, select the locale

In the Hunt Group Membership field, select the

hunt group

Select the User Rights View

Select the Working hours Time Profile

Select the Working hours User Rights

Select the Out of hours User Rights

Click OK

Click on Edit to edit the user and continue the user

setup

On the right you can click On to select one of the

following options for the user:

Receptionist

Enable Softphone

Enable one-X Portal Services

Enable one-X TeleCommuter

Enable Remote Worker

Enable Mobile VoIP Client

Ex Directory

Click Save to save the changes

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Click on the Voicemail tab

In the Voicemail Code field, enter the voicemail

password

In the Confirm Voicemail Code, enter the

voicemail password again

In the Voicemail Email field, enter the email

address if the user is to have voicemail to email

In the Voicemail Email Mode, select the mode

you wish to use:

Copy – copies the voicemail to the email

Forward – forwards the voicemail to email

Alert – sends an email notification only

Click Save to save your changes

Create an IP Extension

Click on Call Management from the top menu

In the top right corner, click Add User

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In the Name field, enter the name (max. 16

characters)

In the Full Name, enter the full name

From the Profile field, elect the profile

In the Extension field, enter the extension

From the Locale field, select the locale

In the Hunt Group Membership field, select the

hunt group

Select the User Rights View

Select the Working hours Time Profile

Select the Working hours User Rights

Select the Out of hours User Rights

Click OK

Select either H323 Extension or SIP Extension

Click OK

Click on Edit to edit the user and continue the user

setup

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On the right you can click On to select one of the

following options for the user:

Receptionist

Enable Softphone

Enable one-X Portal Services

Enable one-X TeleCommuter

Enable Remote Worker

Enable Mobile VoIP Client

Ex Directory

Click Save to save the changes

Click on the Voicemail tab

In the Voicemail Code field, enter the voicemail

password

In the Confirm Voicemail Code, enter the

voicemail password again

In the Voicemail Email field, enter the email

address if the user is to have voicemail to email

In the Voicemail Email Mode, select the mode

you wish to use:

Copy – copies the voicemail to the email

Forward – forwards the voicemail to email

Alert – sends an email notification only

Click Save to save your changes

Edit a User

Click on Edit to edit the user

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Make the necessary changes

Click Save

Change a Voicemail Password

Click on Edit to edit the user

Click on the Voicemail tab

In the Voicemail Email field, enter the email

address if the user is to have voicemail to email

In the Voicemail Email Mode, select the mode

you wish to use:

Copy – copies the voicemail to the email

Forward – forwards the voicemail to email

Alert – sends an email notification only

Click Save to save your changes

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Setup Voicemail to Email

Click on Edit to edit the user

Click on the Voicemail tab

In the Voicemail Code field, enter the voicemail

password

In the Confirm Voicemail Code, enter the

voicemail password again

Click Save to save your changes

Enable Mobile Twinning for a User

Click on Edit to edit the user

In the Profile field, select the Mobile user

Click Save

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At the top select the Mobility tab

Scroll down to Mobility Features

For Mobility Features, click On

For Mobile Twinning, click On

In the Twinned Mobile Number field, enter the

cell number beginning with 9 1 area code phone

number

Click Save

Button Programming

User rights in IP Office can be managed by user or by membership to a user rights template. The user

rights template allows you to create the button programming for a group of users once instead of creating

the programming user by user.

Click on Edit to edit the user

Click on the Button Programming tab

Double click an available button

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Click in the Action field

On the right select the drop down list for the

feature you want

In the Label field, enter a label (this shows on the

phone’s display)

If required, enter the data for the action in the Data

field

i.e. if the Action is “Dial”, the Data field contains the

extension or phone number that should be dialed when

the button is pressed

Click OK

Click Save

Logging In & Out of a Phone

To log into a phone, go to the phone and dial *35

Enter the extension number and press *

Enter the login code for the extension and press #

To log out of a phone, go to the phone and dial *36