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The leaders are the people in your business that are responsible for guiding and managing

the business.

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expectations, behaviours and how they monitor the performance of the business.

It also asks you to describe how the business ensures compliance with legal and regulatory

requirements, public responsibility and how ethical behaviour is encouraged.

Aspects to consider:

1.1

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business objectives with everyone?

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expected to exhibit?

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business?

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requirements?

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c.

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economic and environmental responsibility)?

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Merlin and the Sunflower

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3. R

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PIN

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WA

RD

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Fit

tin

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t a

ctiv

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pro

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ala

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core

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ga

inst

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ctiv

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pla

ns

an

d t

arg

ets

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ISO

fo

cuse

s o

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tan

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d /

or

serv

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on

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ith

th

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sta

nd

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IN S

UM

MA

RY

�T

he fu

ndam

enta

ls o

f run

ning

a s

ucce

ssfu

l org

anis

atio

n in

the

publ

ic, p

rivat

e or

vol

unta

ry s

ecto

r ar

e es

sent

ially

th

e sa

me.

�T

here

is n

o be

tter

alte

rnat

ive

than

a s

truc

ture

d,

cons

iste

nt, o

rgan

isat

ion-

wid

e ap

proa

ch to

bus

ines

s im

prov

emen

t.

�B

usin

ess

impr

ovem

ent i

s no

t an

“add

on”

, rat

her,

it’s

an

esse

ntia

l par

t of r

unni

ng a

suc

cess

ful o

rgan

isat

ion.