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Experience Premium Travel Management Services

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Established in 1890 in Bahrain by Haji Yusuf Bin Ahmed Kanoo, the Kanoo Group today is one of the largest independent, family owned groups of companies in the Gulf region. From its initial early trading roots as a shipping business, the Kanoo Group has grown to become one of the most diversified and highly regarded organisations not only in the Gulf region, but beyond.

The Group operates extensively in the Kingdom of Saudi Arabia, United Arab Emirates, Oman, Egypt, France and the United Kingdom since its further expansion plans began in the early 1960s. The Kanoo Group is highly respected for its ability to combine not only traditional values with a truly global vision, but has always been linked to both the progress and development of the entire region.

The Kanoo Group is a diversified business conglomerate with activities encompassing some of the world’s most dynamic industries including Shipping, Travel, Holidays, Foreign Exchange, Machinery, Oil and Gas, Power and

Industrial Projects, Exhibition Services, Courier Services, Logistics, Specialist Chemicals, Business Centres, and a wide range of other retail and commercial activities…

In addition, the Kanoo Group has a remarkable history in forming successful joint ventures with world class companies, operating both in the service and industrial sectors of business, such as AXA Insurance, Mearsk, BASF, Johnson Arabia, Akzo Noble, American Express Travel Services, Freight Works and many others.

The Kanoo Legend is a multi-generational history of energy, productivity, success and,above all, the shared satisfaction of making a difference in the world through philanthropy, serving the community as a whole.

The Kanoo Group remains rightly proud of its past, whilst looking forward with confidence to the future. It also remains fully committed to maintaining and enhancing the many fantastic services and products offered by the Group.

Yusuf Bin Ahmed Kanoo Group

Corporate Profile

Established 1890

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Contents1 About us

Our network •Our journey•Our people•Awards and recognition•

2 Corporate travelOur scope of services•E-travel management•Corporate service centres•Kanoo Travel and American Express Travel •ServicesMeetings, Incentives, Conferences and •Exhibitions

3 International representationOur partners •Airlines’ GSA across the GCC •

4 Leisure travel

5 Going online

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1About us

How far back does the history of Kanoo Travel stretch?It stretches back for over 65 years – we are proud to be one of the pioneers of the travel industry in the Gulf region. Today, Kanoo is one of the largest, longest-running travel companies in the region with strong international alliances and an ever-expanding network of our own offices in the Middle East, North Africa and Europe.

What makes Kanoo Travel so special? Kanoo Travel has grown up around the objective of achieving ‘Total Customer Satisfaction’. From our small beginnings to now, when we are the biggest Corporate Travel Management Company in the region, we have always kept this aim close to our hearts. Our local knowledge, as well as our understanding of global markets, gives us a competitive edge and enables us to deliver the highest standards of service to our customers. How does Kanoo Travel’s long history in the region help it to best serve its customers?We have built up long-standing relationships

with the best suppliers both regionally and internationally. This means that we are able to bring our customers, associates and business partners the very best in both value and service.

How is Kanoo Travel making sure that its operations and services remain at the cutting edge? We continue to invest in recruiting the best people, the latest technology and remain committed to being pioneers not only in Corporate Travel Management, but Leisure Travel too. By setting new standards for the region, constantly training our staff and keeping our teams motivated, our customers get the very best service.

Which Kanoo Travel achievement are you most proud of?I am proud of all of them as not only do they all show how highly we value our clients and customers, but also how important best service is to our organisation. Winning the Dubai Quality Award, the Sheikh Khalifa Excellence Award and the World Travel Award for Business Travel are highlights and good examples of our commitment to quality.

About usMubarak Kanoo, Chairman of the Travel Executive Board, shares his thoughts about Kanoo Travel…

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QatarDoha,

Ras Laffan

Bahrain Muharraq, Manama,

Mahooz, Seef

OmanMuscat

United Arab Emirates

Dubai, Sharjah, Abu Dhabi, Karama

Jebel Ali, Al Ain

Our global outlook means we have an ever-growing presence in the Middle East, Europe and North Africa.

United KingdomBirmingham, Bristol, Cardiff, Edinburgh, Leicester, London,

Manchester

FranceParis, Bordeaux

EgyptCairo, Alexandria, Sharm El Sheikh

Saudi ArabiaDammam, Al Khobar, Hofuf, Rastanura, Jubail, Riyadh,

Jeddah, Mekkah, Medinah, Yanbu, Khamis, Tabuk, Qatif

Our network

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Our journeyKanoo Travel has a long and proud history. Here is

how we have become the biggest and best Corporate

Travel Management Company in the region…

The Company begins.

Kanoo Travel is awarded ISO 9001:2000 accreditation.

Kanoo Travel launches a 24-hour call centre, the first in the region.

Kanoo Travel is appointed the American Express Travel franchise for the MENA region.

Refuelling facilities in Bahrain for Imperial Airways seaplanes are provided.

Set-up the first Kanoo Travel office in the region.

Kanoo Travel becomes the first agency to be awarded IATA status.

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1937

1935

1947

1997 2003

2003

1About us

Kanoo Travel is the first and only Travel Management Company to win the prestigious Dubai Quality Award.

2001

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Kanoo Travel wins the coveted Sheikh Khalifa Excellence Award (SKEA) and the Quality certificate for tourism.

Kanoo Travel and Foreign Exchange Services launches in the UK.

Kanoo Foreign Exchange launches in France.

Kanoo Travel is awarded ‘Middle East’s Leading Business Travel Agency’ at the World Travel Awards.

Kanoo Travel continues to set new standards and serve its thousands of customers.

Kanoo Travel launches in Oman

Kanoo Travel commences trading in Egypt in partnership with American Express Travel, Egypt.

Kanoo Travel launches in Qatar

2004

2005

2005

2007

2007

2007

Now

2007

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We have over 1,000 professional, multilingual staff.

These company ambassadors come from across the

world to work with Kanoo Travel, bringing with them

their great experience, expertise and enthusiasm.

Our people

1About us

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As a team our staff form the most skilled and dedicated travel management outfit in the region, working with our customers to exceed their expectations and playing a proactive role in adding value to their travel spend. It’s a team which has helped us win a host of awards, including:

The first Travel Management Company to achieve IATA accreditation in 1947•

The first Travel Management Company to •achieve ISO 9001:2000 Certification in 2000

The first Travel Management Company to win the •DQAP 2000 and DQA 2001 (Dubai Quality Award)

The first Travel Management Company to win the •SKEA Appreciation 2004 (Sheik Khalifa Excellence Award)

Middle East’s Leading Business Travel Agency: World Travel Awards 2007•

Awarded ‘Best Tour Operator’ for Middle East and •South East Asia region by India Tourism Board - 2008

Awarded ‘Best Tour Operator’ for Middle East •region by the Sri Lanka Tourism Board - 2008

Sheikh Khalifa Excellence Award – Silver – Travel & Tourism Sector – 2009 •

Awards and recognition

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What is your vision for Kanoo Corporate Travel Management Services? To further develop and maintain Kanoo Corporate as the leading regional Travel Management Company (TMC), with global reach via our worldwide affiliations. In this way, we will continue to offer even greater value to both our customers and suppliers by means of innovation, service and best in class technology.

What are your plans for staying ahead in Travel Technology Solutions? We continuously review and adapt new technology, introducing advanced solutions which bring efficiency and benefits to all users.

How important are people to your operation? They are key in the delivery process and the focus of our attention in terms of technology, skills development and client relationship management.

‘I would like to thank Kanoo Travel for the great job they are doing for IBM, helping us with our business. I am Director for IBM Research and Travel Weekly, covering a wide territory from Malaysia to Morocco. The travel consultant at Kanoo Travel is very helpful in understanding our company’s needs and business priorities. She always responds with excellent services and provides us with a comprehensive travel plan. I would like to thank Kanoo Travel for providing us with such great support and valuable asset.’

Siamak Kia Research & IP Director IBM Middle East & Africa

Ask our customers

Our business travel vision Abdulla Abu Khamseen, Executive General Manager – Kanoo Travel

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Corporate travel servicesSo what can we do for you and your business? From the moment contact is established, you will be given the highest levels of advice and service. Once we’ve ascertained your precise travel needs, we’ll propose deals and systems to make sure you get the very most out of your travel budgets. Throughout the whole process, you’ll have personal contact with one of our dedicated Account Managers. Here are just some of our specialist areas of expertise and examples of the many ways in which we can both meet and exceed your expectations…

‘I used the Kanoo Travel out-of-hours telephone line for the first time to help our senior executives return from their US trip, as they could not use their existing tickets via London. The travel consultant at Kanoo Travel’s Contact Centre in Bahrain helped me get some great options and was very helpful. He is a credit to your team.’

Amanda WrightExecutive AssistantMicrosoft Arabia

Ask our customers

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Industry profile We are the key player in Corporate Travel Management in the region and are particularly successful in meeting the needs of the oil and gas, marine travel, finance and IT industries.

Business travel We have by far the largest portfolio of corporate customers in the region, servicing small, medium and large regional, multinational and global conglomerates.

Single point of contact We are your single point of contact through which you can access countless different resources.

Emergency travel services We are on hand around the clock. Stuck in Beijing and need a flight? Want to check on your delegation to London? Our call centres are ready to help you at any time.

2Corporate travel

Kanoo Marine Travel ServicesWith over 65 years of extensive shipping, port agency and marine travel experience, Kanoo Marine Travel fully understands the ever-changing needs of today’s busy seamen and the demands of the industries in which they work.

Via our worldwide associate partners, Kanoo Marine Travel is able to meet the global needs of its worldwide shipping clients.

We offer a complete range of services in marine travel management. Our experienced, professional staff provide customised solutions for our customers, whilst offering the highest levels of service, value for money and peace of mind.

Our ongoing research and analysis of marine travel means that we can offer innovative and carefully adapted solutions for our many prominent, global shipping customers and their staff.

Our services include: Competitive global marine fares •Networking •Dedicated marine travel specialists •Exclusive Marine Travel Centres •24-hour marine travel assistance •Over 65 years’ experience and expertise •in shipping and marine travel

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E-Travel managementNew technology at your service…

We offer our corporate customers an extensive range of dedicated web-based solutions, •designed to meet their individual needs. Sophisticated but easy-to-use systems, allowing you to monitor every aspect of your travel •needs, even down to monthly reports on your company’s travel carbon footprint. Our special Management Information System, which generates reports, helps you track •your company’s travel patterns, carry out budget projections and identify opportunities for additional savings.

Corporate Service CentresOur dedicated Corporate Service Centres use the latest in travel technology and call centre •telecommunication solutions enabling us to deliver the highest quality of services to our customers at all times.Our corporate travel consultants are trained, experienced, professional and ready to help you •with all your business and individual travel requirements.Our scope of services are designed to meet the needs of the modern day international •business traveller.All our corporate service centres are equipped with the latest communication features including •call back services, automated call routing, call recording for training and quality performance tracking and skill based grouping capability.Our main Corporate Service Centres are located in Manama, Jeddah, Al Khobar, Riyadh, •Doha, and Dubai.

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2Corporate travel

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Our servicesKey account management We will help you not only to build and review your travel schedule, but also develop annual business plans. We go that ‘extra mile’ to take care of you and your business with regular meetings to make sure that we’re always on top of your latest requirements.

Self booking toolsSave time and money by opting for our corporate self booking tool that lets individuals browse through flight and hotel options, book and manage their own travel plans online.

VIP travel services We recognise that some executives have special travel needs requiring an even greater level of attention or luxury. There may also be times when leisure travel becomes part of your business trip.

Limo services Arranging your transportation needs has never been easier. At Kanoo Limo Services, we offer you a brand new fleet of vehicles and professional drivers at your convenience.*

Meet and assist Our Meet and Assist programmes make arriving to do business in any country the most straightforward thing in the world.*

Corporate billing solutions Our customers can set up a Corporate Travel Account card which can be used for maximising efficiency on all your Travel and Entertainment (T & E) spending during business trips.

Service level agreements When we start working together, we’ll draw up a Service Level Agreement to help you measure the benefits which we bring to your business.

Visa services Kanoo Travel has wide experience in helping secure visas, ensuring your people have the necessary documentation in order to travel.*

*Terms and conditions apply: only available in certain markets.

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Kanoo Travel and American Express Travel ServicesThe Power of PartnershipAmerican Express operates one of the world’s largest travel agency networks with locations in over 140 countries worldwide. With Business Travel clients globally, we are dedicated to helping our customers realise the greatest value from their investment in travel through increased cost savings, outstanding customer service and greater spend control.

The Kanoo Travel Partner Network combines the global strength of American Express Business Travel with the local knowledge of each Partner to deliver premium value and provide a globally consistent, high quality of service and advice to our clients.

Through their relationship with American Express, our Partners can leverage our unique brand of service and expertise to enhance

their profitability and presence. We bring a host of benefits to the partnership, including association with an established brand, industry expertise, and global experience and scale.

Our goal is to leverage the Power of Partnership with each of our Partners and drive success for our mutual businesses. We deepen our relationship by helping our Partners differentiate their businesses from their competitors and attract new customers and optimise their growth opportunities. We strive to deliver on our promise through four key elements:

Experience and scale •Recognisable and trustworthy brand •Driving business and revenue •Enhanced travel servicing expertise•

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Kanoo Travel locations Kanoo / Amex Network Partner offices

Our exclusive partnership with American Express Travel Services is multi-dimensional. Whether as a Travel Management Company operating or Multinational Corporate Customer present in the region, both can benefit from our strength and expertise throughout the Middle East and North Africa. The collective strengths of Kanoo Travel and American Express are unmatched in this region and wider afield. We are pleased to announce that we will continue to invest in our service delivery and steady international growth, offering not only the best travel management solutions to the travel industry, but also to our customers as a whole.

Nabeel Kanoo, Senior General Manager – Kanoo Travel

Saudi Arabia Bahrain United Arab Emirates Qatar

Egypt Oman United Kingdom France

LebanonSyriaIraqYemen JordanMoroccoAlgeria

TunisiaLibyaKuwaitIran Sudan AzerbaijanKazakhstan

UzbekistanTurkmenistanAfghanistanTajikistanKyrgyzstan

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A winning team

Experience Premium ServiceStrategic account management to •ensure the highest level of customer service and satisfaction

Premium online booking solutions •designed to save travellers time and effort

End to end travel and expense •management solutions providing significant Travel and Entertainment savings and control over travel programmememe spend

Flexible servicing solutions provided •by a professional and experienced group of travel consultants to support your travellers

Achieve Optimal ControlKanoo Travel and American Express Travel Services can provide you with greater control over your company’s travel programme. With our detailed reporting, the ability to monitor travellers’ activities from start to finish and enhanced policy compliance, you’ll have full control of your travel programme.

Gain better control of your travel programme and discover new ways to save through:

Management information reports that •help you control spending and better manage supplier contract negotiation

Travel policy compliance tools that •assure you maximum savings

Global security solutions to help keep •you and your travellers informed and safe while on the road

Enjoy the benefits of our renowned partnership with American Express Travel Services.

Kanoo Travel’s partnership with American Express Travel Services

has expanded its reach and its offering across the globe. The

network of American Express Travel Services and Kanoo’s Corporate

Travel Management offices make an unbeatable combination to

facilitate all your travel needs.

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A winning team

Realise Greater SavingsKanoo Travel has the technological capabilities and sourcing expertise to drive savings across your travel-related expenses. Through competitive transaction fees, reducing air, car and hotel costs and driving change management, we can uncover the hidden savings in your travel programme.

Techniques we apply to drive substantial savings:

Negotiated air, car and hotel rates•

Increased savings across a spectrum •of business travel services

Pre and post-travel tools designed to •find savings and expedite billing

Consultative insight and patented •processes designed to drive true returns on your company’s travel investment

Leverage Our ExpertiseKanoo Travel’s advisory services is well equipped and perfectly poised to help you fully optimise your company’s travel programme.

Kanoo Travel’s advisory services bring the talent, tools and management consulting acumen needed to holistically manage your travel and entertainment spend and maximise the return on your investment. Through our comprehensive approach to travel management, we focus on travel strategy, strategic sourcing and programme optimisation to help you get the most out of your transient travel and meeting spend.

We have experience and specialised expertise with the entire end-to-end travel management process, including policy, customer service reviews, change management and compliance, business intelligence, air, hotel, ground transportation, meetings and expense reporting.

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Kanoo MICE is a division of Kanoo Travel LLC which is a fully owned subsidiary of YBA Kanoo Group. With immeasurable experience in the travel and leisure industry, our expertise has lead us to develop a dedicated MICE division, under the flag of Kanoo Travel. We offer the unique blend of service, experience, innovation and reliability which is key to managing your event successfully. Whether a full-scale international or a local event, our team will organise it with the same meticulous attention to detail and regard for cost-effectiveness.

Our Network Kanoo has a very large network both regionally and globally. Whether via our branch offices or joint partners located across the world, Kanoo MICE division provides a wide range of services with related events organisation all over the world.

Our Expertise With many decades of experience in the travel industry both regionally and worldwide, our extensive network of branches and suppliers both enable us to offer fantastic MICE solutions for all customers, within their budget.

Our Professionalism The Kanoo Group is synonymous with high levels of service and we make sure that we are highly professional in all that we do.

Conference, Meetings and Special Events We organise meetings, conferences and special events designed for greatest impact, by adopting relevant international and cultural themes.

Incentive Tours We create unique incentive tours to reward your corporate personalities with unforgettable experiences. Our team will design custom-made programmes to suit your budget and objectives. Whatever it may be, you can count on us to deliver.

Meetings, Incentives, Conferences, Exhibitions

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Our helping handLet Kanoo MICE take the stress out of planning your important activities...

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Streamline your company’s meetings and eventsSpend on corporate meetings and events continues to grow across the globe; better managed meeting programmes can result in more efficient meetings, increased savings and reduced corporate risk. Our mission is to support companies in executing high-quality meetings that enable them to accomplish their business goals, while simultaneously controlling spend and driving down cost – regardless of the size or location of the meeting.

Looking beyond traditional Travel and EntertainmentKanoo Travel has always been able to deliver masterfully planned and executed meetings and events of all sizes while maximising savings, control and satisfaction across 100% of our clients’ spend. Our experts are ready to assist you in developing a sustainable end-to-end meetings management programme, translating into measurable savings without compromising on the quality or effectiveness of the individual events.

Meetings Management ConsultingOur experienced consultants work with you to identify primary business needs, meetings programme goals and any existing gaps, then design a customised, strategic meetings management programme that consolidates meetings of all size, type and complexity. A change management strategy is delivered, and the programme is continually evaluated for new opportunities, keeping in mind evolving business goals, industry climate, learnings and best practices.

Full-range Procurement ServicesBenefit from peace of mind and documented savings when you turn your event procurement over to us. We handle it all – criteria-based site research, vendor negotiations and contract management, event-and programme-level reporting and supplier analytics.

Expert Meeting and Event PlanningWe offer the full range of resources and experience needed to manage all aspects of your meetings – full-service planning, event production and our suite of interactive meeting solutions. From intimate board meetings to large corporate events and incentive programmes, we will manage the logistics and the creative resources to ensure a lasting impression on attendees.

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We act as General Sales Agents (GSA) for many high-profile

travel companies across key markets and territories, including

American Express Vacations, STA Travel, Disneyland, Srilankan

Holidays, Coselli Villas in Italy, Hertz International, Trafalgar

Tours and many others. We also act as GSA across the GCC

for a growing number of world-renowned airlines:

Air Canada

Air India

Air India Express

Air Malta

Air Seychelles

Austrian Airlines

British Airways

BMI

Cyprus Airways

Czech Airlines

Egypt Air

Gulf Air

Iran Air

Kenya Airways

Korean Air

Lot Polish Airlines

Lufthansa

M E A

Olympic Airways

Qantas

S A S

Saudia

Singapore Airlines

SriLankan Airlines

Tap Air Portugal

Thai Airways

Tunis Air

United Airlines

3International representation

Our partners

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4Leisure travel

In need of a break?Kanoo Travel offers great holiday packages and is committed to bringing exclusive, memorable vacation experiences to our customers. No matter where you want to travel, no matter what you want to do, we can create a perfect vacation for you.

We offer you a selection of dream holiday destinations including a range of cruises, luxurious hotels, and resorts in some of the world’s most exotic locations. With Kanoo Travel one is treated to an exclusive range of destinations and properties with exclusive benefits, extra amenities and valuable packages especially designed for the discerning traveller.

In order to assure that our customers get only the best deals available and the widest range of leisure travel options to choose from, we source our resorts and hotel room requests from over 36,000 properties across the world in partnership with some leading hotel partners such as Starwood Hotels, Intercontinental Hotels Group, Accor Group of Hotels, Fairmont Hotels and the Hilton Hotels Group. One may be surprised to see that luxury can come at an affordable rate!

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4Leisure travel

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Cruises

From Mediterranean island-

hopping to round-the-world trips.

Short breaks

Perfect weekends away.

Spa and wellness

Breaks that pamper, revitalise and

heal.

Car rentals

Getting you mobile anywhere

in the world.

Pilgrimages

Helping you on life’s most important

journeys.

Honeymoons

Romantic, unforgettable holidays

tailored to your needs.

Educational trips

Learning new skills while exploring

new countries.

Shopping trips

Serious retail therapy in dozens of

cities across the globe.

Adventure tours

Once-in-a-lifetime holidays with

plenty of thrills.

Desert safaris

Getting out in the dunes and back

to nature.

Theme parks

Plan a dream trip that your kids will

adore.

Luxury holidays

Experience first-class treatment all

the way.

We also offer Foreign Exchange

services and VAT refund services*

Our great value for money products include the finest cruises,

the best shopping and the most blissful spa breaks. We also

cater for kids with our tailor-made trips to some of the world’s

coolest theme parks.

Leisure travel services

* in limited countries / regions only

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Going onlineServing many different consumer segments, from families booking a summer vacation to individuals arranging a quick weekend getaway, we provide travellers with the ability to research, plan and book their comprehensive travel needs. Our website features an online airline tickets booking tool, hotel reservations, car rental and many other in-destination services from a broad selection of international partners. The Kanoo Travel multilingual site can be accesses on the web at www.kanootravel.com. From picking the right hotel or cruise to finding a great tour in an unfamiliar city, our website helps you find more rewarding travel experiences and feel confident about your travel planning.

The online flight booking tool searches the lowest fares from hundreds of airlines, and gives you access to the best possible options with a clear breakdown of taxes and other fees. You also have the option of completing your travel booking online or using one of our offices to help issue the flight tickets based on your online booking. You may also print out a custom mini-guide of the most popular cities before you travel using our ‘Travel Guides’ section, download visa application forms from ‘Our Downloads’ section, or just browse our deals pages for popular destinations, including weekend trips, great deals, and hotel offers.

We provide you a team of expert customer support representatives available by phone to assist you with questions related to online services, changes to your travel plans, or any emergency 24 hours a day, seven days a week.

5Additional services

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Bahrain3rd Floor, YBA Kanoo Building Phase 2, Abu Obeidah AvenuePO Box 45, Manama, BahrainTel: +973 17220220

EgyptAmerican Express Travel Services33 Nabil El Waqqad St. Ard El GolfHeliopolis, Cairo, EgyptTel +202 2418 3 222+ 202 2418 2 144

QatarGround Floor, Kanoo CentreC Ring Road, Al Mansoora AreaPO Box 31677, Doha, QatarTel: +974 440 16333

OmanRex Road Bait Muscat Building PO BOX 75PC 114 JIBROOMuscat, OmanTel: + 968 24700249

Western Province, Saudi Arabia 2nd Floor, YBA Kanoo BuildingKilo 7, Medina Road Jeddah, Saudi ArabiaTel: +966 (0)2 2632959 ext. 117

Eastern Province, Saudi ArabiaAirline CentreKing Abdul Aziz Street PO Box 1878 Al Khobar – 31952Saudi Arabia Tel: +966 (0)3 8822206

Central Province, Saudi ArabiaKanoo TowerPO BOX 753 RiyadhSaudi ArabiaTel: +966 (0)1 4772228

United Arab EmiratesPO Box 290Khalid Bin Al Waleed StreetDubai, United Arab EmiratesTel: + 971 4 312 0889

United KingdomKanoo Travel & FES Services Ltd34 Union Street, Birmingham, B2 4SRTel: +44 (0)121 644 5501

FranceBureau de Change Kanoo11 Rue Scribe, 75009 Paris, FranceTel: + 33 (0)1 53 30 98 73

Can we be of service to you?

Head Office: Kanoo Travel – Divisional Management Office, P O Box 37, Yusuf Bin Ahmed Kanoo Building, Dammam 31411, Kingdom of Saudi Arabia

Tel: +966 3 835 6000 Fax: +966 3 835 5743 Email: gmtravel@kanoosa.com

Book flights, hotels and cars online

visit www.kanootravel.com