InformerIssue 18 Autumn 2011

KCS Customer Care Survey New KCS Own Brand KCS Webshop Guide Cleaning Promotions And Much More...

2 In This Edition

Dear Customer,More Choice!

See pages 4 - 28 of the KCS Main Catalogue

? ? ? ? ? ?Your DPN or Account Number

Please quote this on every order to ensure that it is processed speedily every time!

Welcome to the Autumn 2011 Edition of the KCS Informer.

A new school year always brings a number of challenges and in the current economic climate the ‘cash neutral’ budget has focused us all on best value.

KCS has worked hard to ensure that best value is offered consistently to all of its customers and I’m really pleased to report that increasing numbers of schools have recognised this. July was our busiest ever month with over 1,200 tonnes of educational consumables and resources being dispatched from our warehouse. After a much needed break, the KCS team is back to offer you our market-leading Customer Care Pledge for all your autumn term requirements.

May I take this opportunity to welcome all of our new South West based customers. It is very pleasing to hear from satisfied customers from as far afield as Cornwall, Devon and Somerset and to see our customer markets growing daily as word spreads amongst schools.

This edition of the KCS Informer is rather different from others in that it is primarily focused on one subject, the roll-out of our new SIMS/FMS compliant e-trading platform for schools www.kcswebshop.co.uk

Developed and tested in conjunction with schools, LA IT support teams and Capita, www.kcswebshop.co.uk is the only fully integrated FMS trading platform using the latest version of SIMS.

We hope that you will recognise the considerable benefits that such ordering will bring your school.

As always, thank you for your continued support and, if you have any further ideas or suggestions in relation to KCS, please do not hesitate to contact me.

Best regards,

Steven Munday KCS General Manager T: 01622 605485 E: steven.munday@kent.gov.uk

This edition contains articles on:KCS Schools Customer Care Survey 3

KCS Own Brand 4-5

E-Procurement 7

FMS or Not FMS? 9

Getting Started on KCS Webshop 11

SIMS/FMS Guide 13

Key Things To Note about FMS 14-15

Logging On 17

Future Improvements 19

KCS Online Catalogue 20

KCS are on Twitter 21

Cleaning Promotions 25

KCS Art & Craft Catalogue 26

School Shout! 27-31

KCS Customer Care Pledge 32

3314 1805

KCS Own Brand

NEW

NEW

Congratulations to Rob Cox, one of our Senior Sales Executives. On November 5th, Rob celebrates 10 years at KCS!

Decade @ KCS

3KCS Schools Customer Care Survey

KCS Schools Annual Customer Care Survey Autumn 2011

Christmas 2011 Closing Dates

08:30 – 12:00Last date to place orders for pre Christmas deliveries. Deliveries as normal.

Last KCS delivery date. KCS offices shut 17:00.

Offices closed from 24/12/10 – 02/01/11.

Offices re-open 08:30First post Christmas deliveries for orders placed before 12:00 on the 23rd December.

This is the seventh year of the KCS Schools Customer Care Survey, your chance to give us your thoughts and suggestions.

The 2011 edition follows a similar pattern to previous years with a mixture of tick box selections and response questions to cover your views on;

• Our 2011/12 Catalogue • Our Deliveries • Our Sales Office • Our Own Brand Range • Our Customer Care Pledge This is our chance to fully understand what you require from KCS and how we are performing against your expectations. Please make every effort to put aside 5 minutes to complete either a paper copy or an electronic copy.

A paper copy should be contained within this edition of the KCS Informer and we will email out the survey twice during September/October. Results will be published in January 2012.

To obtain your copy of the survey, please do not hesitate to contact your Sales Executive or our Customer Care Team.

Tel: 0845 270 8811 Fax: 0800 243 732 Email: kcscustomercare@kent.gov.uk

KCS would like to thank DYMO for their support.

As an added incentive, return your completed survey to us by Friday 21st October for your chance to WIN 1 of 10 DYMO Label Writers for your school.

DYMO Label Writer

469 015 126

RRP £125.25

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4 KCS Own Brand

It has proved incredibly popular and, as a result, we have continually expanded and refined the range to the point that we now have in excess of 360 different products, with many different product variations.

New for 2011/12 has been the introduction of some key lines in stationery and art and craft

Our KCS Own Brand range was

introduced 5 years ago with one main

aim: to provide KCS customers with a

best value product as an alternative

to a traditional branded line.

KCS Own Brand - New ranges for 2011/12

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including: KCS Broad and KCS Fine (Art and Craft colouring pens), KCS Triangular and Hexagonal Pencils (colouring pencils) and KCS Calculators.

Check the KCS Own Brand section in our catalogue or on www.kcswebshop.co.uk to see how you could save money by switching to KCS Own Brand products.

5KCS Own Brand

TOTAL£132.29

TOTAL£66.37

“Quality products at a competitive price from a supplier you can trust”

(Prices based on baskets above from 2011 catalogue)

Switch to KCS Own Brand and make a saving of £65.92

1 Colouring pens2 Colouring pencils3 Acrylic Paint4 Crepe Paper5 Rhinestones6 Assorted Beads7 Sequin Strips

8 Project Books9 Notebooks10 Calculators11 Mini Highlighters12 Sharpeners13 Erasers14 Whiteboard Erasers

15 Toilet Tissues & Dispensers

16 Toilet Cleaner17 Alcohol Gel18 Phone Wipes

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60 edding refillable drywipe boardmarkers & 6 refill inks, all in a handy Gratnell’s tray. Plus a free Magic Wipe!

Markers:20 x Black20 x Blue10 x Red10 x Green

Refills:2 x Black2 x Blue1 x Red1 x Green

Bullet Tip - 03 395 163Chisel Tip - 03 395 164

£35.99

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7Customer Care Survey

E-procurement was identified as a tool that supported this by reducing costs and allowing good procurement practice.

Since 2005/6, all schools have been required to achieve year-on-year efficiencies to free up resources so that they can be used for the purpose of teaching and pupil support.

In the main, KCS e-procurement assists by doing the following:

• Reducing the time and, therefore, the cost of placing an order.

• Providing ordering access to the wider school community with full control still held by the finance team.

• Providing real time information on new products, price changes or promotions.

• Allowing the creation of buying lists to act as “favourites”, to assist with frequently ordered items.

• Avoiding any requirement for double data entry.

• Providing a return email with an attached order acknowledgement.

• Avoiding any fax machine or fax line issues.

• Reducing the time and, therefore, the cost of processing and paying an invoice.

Developed and tested in conjunction with schools, LA IT support partners and Capita, www.kcswebshop.co.uk integrates with the FMS module of SIMS.

This allows the school to access the new www.kcswebshop.co.uk and prepare a basket of goods in a way that most people are familiar with, as if shopping on Amazon or similar sites.

Once generated, the order can be imported into SIMS FMS and an approved purchase order is produced.

The system is paperless, secure and offers time savings for all.

More and more schools are starting to purchase via the web and whether that is through the FMS system or directly on line, there are clear reasons why it is the way forward for future procurement, especially through www.kcswebshop.co.uk.

Back in 2003 Sir John Gershon was commissioned by central government to undertake an independent review to assess how the public sector might find efficiency savings so that resources could be released for front line services.

Why KCS e-procurement?1 - Reduced time/cost of

placing an order

2 - Wider ordering access

3 - Real time information

4 - Creation of buying lists

5 - No double data entry

6 - Email order acknowledgements

7 - Avoid fax issues

8 - Reduced time/cost of paying an invoice

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Offer ends 31 December 2011. Subject to availability.

DON’T LET THIS OFFER SLIP THROUGH YOUR HANDS...

WITHFREE

Buy a Soft Care Cream or Foam cartridge and get a FREE dispenser worth £5.99 for every single cartridge you order.

See our catalogue page 864 for further product details.

Call KCS today on 0845 270 8811or visit www.kcswebshop.co.uk

Product Size Offer Code Total Saving Total Cost

Soft Care Fresh handwash cream 800ml 06 808 321 £5.99 £5.29

Soft Care Bac handwash cream 800ml 06 808 322 £5.99 £5.29

Soft Care Foam 700ml x 6 06 808 355 £35.94 £29.99

Soft Care Fresh handwash cream 800ml 06 808 356 £5.99 £5.29

Soft Care Bac handwash cream 800ml 06 808 357 £5.99 £5.29

Soft Care Foam 700ml x 6 06 808 336 £35.94 £29.99

With FREE Soft Care dispenser(s)

With FREE Bug Buster dispenser(s)

THIS THIS or THISor THIS

THIS

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9KCS Webshop - FMS

If you are a school or another type of organisation which does not use Capita SIMS/FMS, then the webshop is still available to you.

You can be set up to use the site to order all your KCS goods and, if applicable, an electronic version of the catalogue can be uploaded on to your local machine (these downloads are available from the webshop).

If you are using Capita SIMS/FMS then you have another decision - Do you link it to FMS or not? If you choose to remain using the site exactly as organisations who do not have SIMS, you download the catalogue data onto your machine and use the webshop in the usual way.

However, you will be missing out on the fantastic new functionality and advantages of the fully compliant and integrated FMS module that is now available within the webshop.

By setting up as an FMS customer you no longer need to upload the catalogue data as you will have access to live data in the webshop. You will be able to place orders on www.kcswebshop.co.uk and then import them into your FMS for authorisation (no double keying, faxing etc).

Whichever route you take you will enjoy the new functionality of the website, eg. building buying lists (known as “Quotes”), using the in-depth search functions and page turnable PDF versions of the catalogue and accessing our latest promotions.

Schools wishing to make use of the new www.kcswebshop.co.uk must first decide which route to take: FMS or NON FMS.

KCS Webshop – FMS or Not FMS, that is the question!

LEA Secondary

LEA Primary

Academy

FE College

Independent School

University

Nursery

Childminder

Local Authority

NHS

Charity

Any other Organisation

Capi

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FMS is the route you should follow

NON-FMS is the answer for you

FMS

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11KCS Webshop - Getting Started

Firstly, you will need a new log on and password to access www.kentwebshop.co.uk. If you had a previous log on and password for our old webshop (www.kentwebshop.co.uk) these will need to be changed.

There are a number of pieces of information that we require to set you up as a user and we have a form that needs to be completed to ensure that the correct information is obtained.

Please e-mail webaccount@kcswebshop.co.uk to obtain the form or go to the webshop and click “get an account”. We have two forms, one for non FMS and one for FMS users, which you can download, complete and return to the webmaster.

The forms are very simple. On both we ask for the e-mail address of each user (this becomes the user name and is very easy to remember) and the level of security (A, O or E)

If you run more than one account, then we can set up the same user name and password and all you have to do is enter the right account number and you will access the selected account.

With regard to access rights, they are as follows: (please take note that although these access rights apply in both FMS and non FMS, all orders placed by an FMS user will always go back to your FMS to be authorised:

A – Administrator: This allows the user to see the account tabs as well as being able to order and create quote lists. We recommend this for Bursars, Office Managers and Senior Management Team members.

O – Order: This allows the user to place orders and create quotes, but no access to certain account tabs. It is recommended that those with budget control are given this level of access.

E – Enquiries only: This allows the user to enquire and create quotes, but not to order. This is recommended for those without budget control, and for those who do create lists of items they wish to purchase.

However, there are some differences between the set ups for the two systems:

NON FMS: This form includes a place for an organisation to enter an override address. These are used if you order items that are sent to alternative addresses. You will need to notify us of these addresses so that we can input them on your behalf and they will then be available in your drop down list at checkout.

FMS: We will require a DUNS number (see DUNS – What is this? P.14)

Once we receive your completed forms, you will receive details of your user name and password by e-mail.

For FMS users, you will receive a set up guide with all the information you need to configure your FMS. Once you have done this then you are ready to KCS eshop!

“ So you would like to use the new webshop – fantastic!”

How to get started...

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Find out how Ubiquitous can work for you, call 01622 605311 email info@ubiquitousdesktop.com or visit http://education.ubiquitousdesktop.com

Ubiquitous Desktop Solutions is a new Internet-based service that allows you to access your IT system from everywhere – and much more.

12

13KCS Webshop - Step-by-Step

1 Return your completed application form (see P.11) to us.

2 We will set you up on our system and then e-mail each of the people you have identified to be users with their user name and password (please note if you need to change your password you must e-mail that request to us).

3 The e-mail will also contain all the information you need to configure your FMS - please copy and paste, as this means no mistakes.

4 Using the set up guide takes about 20 minutes to complete.

5 Send a test order to make sure it works.

6 Start KCS eshopping!.

Firstly, ensure that you are running SIMS/FMS as an administrator. Some of the changes that need to be made to the system require administrator rights.

Get set up on KCS webshop - A step-by-step “how to” guide

14 KCS Webshop - Key Things To Note For FMS

Kent County Council requires schools who use KCS, to set up the VAT code as Y- Zero rated rather than the more customary Z- Zero rated.

The FMS system defaults to the first available zero rated tax code within your FMS system when the order is sent back for authorisation.

Unfortunately, depending on how a school originally set these codes up, this will mean that sometimes it defaults to the incorrect code. This is very easy to deal with and all codes including ledger, cost centre and VAT can be amended on the imported order prior to authorisation. The user guide does give further information regarding how to do this.

This issue may only apply to Kent Schools, but other county councils may require this as well.

VAT Codes

So what is it?The DUNS number is a nine-digit number, issued by Dun and Bradstreet, assigned to each business location in the D&B database. The DUNS number is random and the digits have no significance.

Why is it needed?The DUNS number means that your school can be uniquely identified. This is important because the order you create on the web must find its way back to your FMS system and this number helps the website do this.

How do I get It?This is easy and it is free. You will need to call Dun and Bradstreet on 0870 243 2344, then select option 3. Please explain you require your DUNS number and they should be able to issue you with one within 3-5 days.

Please make sure that they give you your school number and not the LEA one, as this is not unique to your school.

What do I do with it?When you return your web account application form, we will set up your account here at KCS. At that point, you will receive an e-mail with a set up guide and full instructions as to how to configure your FMS system.

Those of you wishing to set up on our new FMS compatible webshop will be required to get a DUNS number.

DUNS – What is this?

15KCS Webshop - Key Things To Note For FMS

If you can, then that is great, you can make the changes needed to make the system work.

However, if you can’t – do not worry, all you need is a free patch that is available.

This is where it might get a little complicated depending on where you are:

Kent Schools: If you have a contract with EIS, you will need to contact them and ask them to send you the “E-Procurement Licence Patch”. If you have a contract direct with Capita, then you will need to contact them directly and ask for the “E-Procurement Licence Patch”.

Other Areas: Contact your SIMS contractor to get the “E-Procurement Licence Patch” loaded to your system.

This patch must be applied prior to you commencing the set up in your FMS system.

Once it is applied, you will be able to open the e-procurement setting tab.

You must make sure that your patch is applied prior to you doing a setup.

As part of the set up in e-procurement you will be asked if your school uses a proxy server to get to the internet.

This is more complicated than it sounds. In the main, if you are a small school you are unlikely to be using a proxy server, but, whoever looks after your computers will know. If you do they will be able to give you the “port number” address so that you can enter that into your FMS.

Larger schools will more than likely have a proxy server set up. All you need to do is get the port address and enter it into the correct field in the setup.

Finally...If you request to be set up on FMS, but then decide not to proceed and wish to use the non-FMS system, then we can convert you back. However, you must not place any orders berfore we convert you back.

If you go into your FMS system and click on “tools” can you open the “e-procurement settings…”?

The FMS system uses a web service system to pick up the order that is created within KCS webshop.

E-Procurement Licence Patch Proxy Servers

Proxy WebSchool

16

17KCS Webshop - Logging On

You will receive an e-mail which includes all the detail that you need to get started. Your user name is your e-mail address and the password is six digits.

If you wish to change your password to one which is more memorable, then please e-mail the webaccount@kcswebshop.co.uk with your password change request.

To log on you will need to click on the words “Log On” in the top right hand of the web page or on the grey menu bar below the header (please note that you must be on the new webpage www.kcswebshop.co.uk) This will take you to the “log on” page.

At this point you will be asked to enter your user name – this is your e-mail address. Please make sure that this is all lower case. The next field is your password and, again, this is case sensitive, so make sure that you include all capitals and lower case letters correctly.

For most users this is all you will need to do to get access. However if you are set up with more than one account number you will be prompted to enter the account number you wish to access.

It is important to note that you will need to put a capital D in front of the account number.

Once we receive your completed web account form, we will set you up to be able to access the webshop.

Logging On 1 - Click “log in” to go to the “log on” page

2 - Enter your user name and password to “log on”

3 - For more than one account enter your DPN when prompted

4 - A visual of what appears when you are successfully logged on

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Credit / Purchase CardPayment

IndividualAccountingProfiles

ElectronicInvoicing

ImprovedWebshop

ClearanceItems

19KCS Webshop - Future Improvements

The site will be improved and upgraded regularly. The following upgrades will be available over the next 6-12 months:

1 Electronic Invoicing: Similar to the purchase order, but where you import the invoice directly into the FMS system.

2 Credit / Debit / Purchase / Payment card: Allowing customers to pay for goods at point of purchase.

3 Individual Profiles: Allowing the “log on” to hold the ledger and cost centre codes for the individuals rather than a generic system led process.

4 Clearance items: When items become obsolete, but KCS still has stock they will be made available to buy at clearance prices.

We are also very interested in any improvements that you, “the user” feel would make the site more useful, so please contact us to see how we can help.

KCS eshopping is the future and we will ensure that we continue to develop the functionality of the site to meet your needs.

The Road AheadTHE WAY FORWARD

20 KCS Webshop - Online Catalogue: Page Turning PDF

Simply click on the link “Catalogue Online” and you will be taken to the catalogue index. Here you can choose which section you wish to look at, click on it and it will open as a pdf.

The pdf pages can be turned to enable you to browse the catalogue in a very similar way to using a paper catalogue.

A new feature for www.kcswebshop.co.uk is the ability to view our catalogue as a page turnable PDF. If you do not have a paper copy of the catalogue to hand, then this is the answer.

Page Turning Online...

21Twitter

Social networking has increased in popularity and whether you love it or loathe it, is now a very popular way for people to communicate and to find out what is going on.

Twitter has a number of advantages for KCS. It offers the organisation the opportunity to put a human face to the company, allowing us to be more personable and for us to talk about what is happening within our business.

KCS will also use Twitter to announce promotions, new products and important updates which can often get buried within the website or other contact media.

Though we are only at the very beginning, we hope that more people will begin to read our tweets, and become followers of KCS, actively adding their own comments. Follow us today on http://twitter.com/kcswebshop

Those of you who have viewed www.kcswebshop.co.uk, may have noticed that KCS now has its very own Twitter feed.

Twitter

Up to 50% lower cost per page1

Up to 80% lower power consumption2

Epson’s WorkForce Pro range of printers are almost certain to fulfil your school’s requirements, offering high quality printing solutions, with a low total cost of ownership and ecological impact.

Print - Copy - Scan - Fax3 with our multifunction printers - enjoy fast double sided copying and high resolution scanning

For more information on Epson’s WorkForce Pro series please contact:

Telephone: 0844 4098010 and quote ‘Festival of Print’

email: itolfree@epson.co.uk

Save up to 50% lower cost per page1

Up to 80% lower power consumption2 than a comparative competitor laser (when printing)

Print in various sizes from postcards to larger poster prints

Print up to 3400 pages in black or colour with our high yield single ink catridges

Double sided printing as standard

USB and ethernet connectivity

WiFi and iPrint capability on a range of models - allowing you to print anywhere and from Apple devices

1 Companrison made against the top 10 A4 colour laser printers and MFPs sold in France, Germany, Italy,

Spain and the UK in Q4 2010 as tracked by IDC. Cost per page is calculated from manufacturers’ official list

prices for toner cartridges and published yields in France, Germany, Italy, Spain and the UK as of December

2010. 2 When compared to a comparative competitor laser (when printing). 3 Except model WP-4515.

Colour that doesn’t cost the Earth!

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25Cleaning Promotion

Wowzers! Up to 35% OFF!

SAVE UP TO 35% on Flash SpraysCatalogue

Price £Offer

Price £Saving

Clean & Shine 06 985 031 1.99 1.49 25 %

Clean & Bleach 06 200 533 1.99 1.49 25 %

Anti-Grease 06 987 355 1.99 1.29 35 %

Cleans & Disinfects 06 300 156 1.99 1.49 25 %

SAVE UP TO 33% on Fabric Care

DAZ 90 bio powder - 90 wash 06 985 100 16.99 12.69 25 %

Fairy Non-bio powder - 90 wash 06 985 103 19.99 14.99 25 %

Bold 2-in 1 powder - 90 wash 06 985 102 19.99 13.39 33 %

Bold 2-in 1 tablets - 84 wash 06 985 104 19.99 14.99 25 %

Ariel bio liquid - 41 wash 06 966 299 10.99 8.79 20 %

SAVE UP TO 33% on Febreze

Cotton fresh 06 585 271 2.79 2.09 25 %

Toilet odour 06 585 272 2.79 2.09 25 %

Fabric freshener 06 585 269 4.99 3.29 33 %

SAVE 20% on Washing-up

Hederol 06 985 008 6.99 5.59 20 %

SAVE 25% on Descaling

Viakal 06 985 333 2.69 1.99 25 %

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Promotion ends December 2011

This is where KCS can really help. Using our close relationship with suppliers, we regularly agree great discounts on everyday products. Detailed below are our latest cleaning products offer.

To place your order call 0845 270 8811, freefax 0800 243732 or visit www.kcswebshop.co.uk

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26 New KCS Art & Craft Catalogue

Creativ are an award winning Danish company who carefully choose and source art and craft products to deliver fun across all ages.

The catalogue dramatically broadens and deepens the KCS range of art and craft products, with a selection that is certain to be popular with all schools.

The ordering process is very simple. You can order via the telphone, fax or e-mail and deliveries take between 1-2 weeks. All deliveries are FREE, but please note that

your order value must be over £35 excluding VAT.

“We are very excited by our new specialist KCS Art & Craft Catalogue” commented Steven Munday, KCS General Manager, “it has been very well received by our customers”.

With over 500 pages of great ideas, good quality materials and equipment it is the ‘must have’ Art & Craft catalogue of 2011.

Welcome to our specialist KCS Art & Craft Catalogue, produced in partnership with Creativ Company.

To receive your personal copy of this catalogue in future, please contact our Customer Care Team on:

0845 270 8811

KCS Art & Craft Catalogue

NEW

27School Shout

The project included elections for those who will run the “society”, voted for by the children within the school. Once complete, they all worked together to make it succeed.

The children also made and sold items so that they could support their new “society” financially. The materials for this were supplied by kind donations from Kent County Council.

Local company Best Buy also attended and spoke to the children about running a company and the Head Teacher and Business Manager explained how a school is run and how a budget works.

The pupils had a great time and learnt a lot too!

Shirley Gardner - School Business Manager

Kingsley Primary School joined the ranks of many schools worldwide (over 250,000 pupils have been involved) by running a Microsociety Project. The idea of Microsociety is help children gain a better understanding of how a country is run.

Kingsley Primary School – Microsociety Project

The ease of use and reduction in toilet roll consumption they have experienced, made Lotus an obvious choice for the newly completed Suscon, S and B blocks at their Dartford site.

Over 250 dispensers were expertly fitted by the Lotus Installation Team who are experienced in working to the needs of their educational customers, as well as to the strict requirements of the on-site builders.

Just days away from welcoming new students to the buildings , David Price, Facilities Helpdesk Administrator at North West Kent College said: “The installation was a simple process and we are delighted with the results. We were really pleased with the service we received from KCS and Lotus on the Gravesend project and we knew we were in safe hands this time. We have a great relationship with our Account Manager, Victoria Stroud, and she has worked with us to set up a scheduled delivery system so we receive the right amount of refills for the dispensers, without the need to keep re-ordering. This has been really successful and saved us a lot of time”

North West Kent College

After the success of the installation of Lotus Smartone and Lotus Foam Soap dispensers in their new Gravesend site 2 years ago, the Facilities Team at North West Kent College had no hesitation in approaching KCS again this summer.

Smart Move for North West Kent College!

28 School Shout

The school had taken part in the Society’s “Planting in the Playground” project and last year was awarded the First Time Cup. The judges were delighted by the children’s wildlife garden, flower beds and vegetable growing.

Tufnell Park School was provided with a large wooden planter, compost, plus plants, seeds and funds to buy gardening tools to set up their vegetable plot by the LCFS.

“The children were thrilled to have the opportunity to meet the Countess,” commented Alan Baldwin, Head Teacher at the school “ and to be able to show her their hard work in the gardens, their sculpture and their murals.”

Alan Baldwin - Head Teacher

The children at Tufnell Park Primary School were visited by Sophie, Countess of Wessex on Wednesday 29th June 2011. She had come to see the thriving gardens at the school in her role as patron of the London Children’s Flower Society (LCFS).

Royal Approval for School Planting

29School Shout

30 School Shout

The 170 pupils from the school walked over a mile as part of an annual event started in 2006 by BRAKE – the road safety charity. It is hoped that the event will raise awareness of road safety.

“We are doing this to promote road safety’” commented Anne Cooper Head Teacher at Christchurch “and with heavy traffic in the morning, it is a high priority for families.”

The walking bus is an eco-friendly alternative to the school run and also promotes healthy exercise.

Anne Cooper - Head Teacher

Youngsters from Christchurch School in Greenwich joined more than 125,000 children across the country to break the world record for a walking bus on Wednesday June 15th 2011.

Christchurch Help to Break World Record!

Welling School is part of The Kemnal Academies Trust (TKAT) - a Multi Academy Trust that currently oversees several secondary schools, all of which are existing academies or in the process of becoming academies. All of The Kemnal Academies Trust Schools retain their distinct personalities and autonomy, but share the same Chief Executive Officer. They also benefit from the sharing of resources, economies of scale, knowledge sharing, and pooled teacher allocation.

On the 17th November 2010, the Head Teacher at Welling School, Mrs Diane Khanna, together with Mr John Atkins (CEO of TKAT) and the other Head Teachers of TKAT, were invited to 10 Downing Street to meet the Prime Minister, Mr David Cameron, as part of the first round of schools converting to academies.”

Welling School

Welling School, in the London Borough of Bexley, Kent, has been listed as the 72nd most improved in the country.

Welling School was listed in the January 2011 league tables as one of the top 200 secondary schools that, since 2007, have made the greatest improvement year-on-year in terms of the percentage of students achieving 5 A*-C GCSE or equivalent passes, including Maths and English.

Welling School Steaming Ahead!

31School Shout

32Customer Care Pledge

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The 2011/12 KCS Customer Care Pledge

• Telephones are answered within 3 rings.

• Telephones are answered not by a machine but by our friendly, well trained sales staff.

• No telephone or fax queues.

• No quibble stock returns up to 30 days after purchase.

• Your own KCS sales rep to advise you on all purchase decisions in the comfort of your school.

• Enquiries are resolved speedily:

– Telephone: either during the call or within 24 hours.

– Fax/Email: within 24 hours.

– Post: within 5 working days.

• We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help.

• We have informed all of our suppliers of our pledge and have received their support to ensure success.

• We will deliver, on the following day all stock orders over £30 ex VAT placed with us by 12:00 noon (an industry leading 97% success rate in 2010/11).

• We will involve customers in new product selection through focus and testing groups.

• We will expand our KCS Own Brand range to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’

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