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1 KPI (Key Performance Indicators) www.insight -school.com IILBTEC/app_190322544333196 where you can get world class faculty and classroom with a very friendly environment at an affordable cost. Workshop Objective ‘What gets measured, gets done’ and ‘if you can’t measure it, you can’t manage it’ are just the two of the popular sayings used to highlight the critical importance of performance metrics. The right set of indicators will shine light on performance and focus areas that need attention. Key Performance Indicators (KPIs) are the vital navigation instruments used by the management to understand whether the business is on a successful voyage or whether it is veering off the prosperous path. This workshop will equip the participants with the skills to understand, measure and interpret the most important aspects and all key dimensions of their business by distilling them down into the critical KPIs. Methodology Interactive and participatory sessions Having fun involving exercises, group work and brain storming Case studies — analysis and discussion Key Benefits Develop the knowledge and skills on how to have KPIs to ‘measure what matters’ - KPIs to be the vital navigation instruments that help you understand whether your business is on the right track or not. Learn Key Performance Question (KPQ) - management question that captures exactly what it is that managers need to know to focus our attention on what actually matters most and therefore provide guidance for choosing the most meaningful KPIs. Learn designing unique set of KPIs for your organization based on your own distinct circumstances and information needs. Having completed the course, obtain certificate on designing and setting organizational KPIs to be issued jointly by pro-edge associates and Insight School of Learning.
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Page 1: KPI (Key Performance Indicators) 1 -  · PDF fileKPI (Key Performance Indicators) 1 ... c. Marketing and sales perspective d. ... Resource Person and Guest Faculty of apex trade

1 KPI (Key Performance Indicators)

www.insight-school.com IILBTEC/app_190322544333196

where you can get world class faculty and classroom with a very friendly environment at an affordable cost.

Workshop Objective‘What gets measured, gets done’ and ‘if you can’t measure it, you can’t manage it’ are just the two of the popular sayings used to highlight the critical importance of performance metrics. The right set of indicators will shine light on performance and focus areas that need attention. Key Performance Indicators (KPIs) are the vital navigationinstruments used by the management to understand whether the business is on a successful voyage or whether it is veering off the prosperous path. This workshop will equip the participants with the skills to understand, measure and interpret the most important aspects and all key dimensions of their business by distilling them down into the critical KPIs.

Methodology Interactive and participatory sessionsHaving fun involving exercises, group work and brain stormingCase studies — analysis and discussion

Key BenefitsDevelop the knowledge and skills on how to have KPIs to ‘measure what matters’ - KPIs to be the vital navigation instruments that help you understand whether your business is on the right track or not.

Learn Key Performance Question (KPQ) - management question that captures exactly what it is that managers need to know to focus our attention on what actually matters most and therefore provide guidance for choosing the most meaningful KPIs.

Learn designing unique set of KPIs for your organization based on your own distinct circumstances and information needs.

Having completed the course, obtain certificate on designing and setting organizational KPIs to be issued jointly by pro-edge associates and Insight School of Learning.

Page 2: KPI (Key Performance Indicators) 1 -  · PDF fileKPI (Key Performance Indicators) 1 ... c. Marketing and sales perspective d. ... Resource Person and Guest Faculty of apex trade

Topics Covered:Designing the KPIs into the following key business perspectives:a. Financial perspectiveb. Customer perspectivec. Marketing and sales perspectived. Operational processes and supply chain perspectivee. Employee perspectiveDescribing each KPI using the same framework outlining:why the KPI is important and what it measures, how the data are collected and how it is calculated.Each KPI description also includes:practical example as well as tips on data sources, target setting and benchmarking, measurement frequency, pitfalls, cost and effort of creating the data, and references

Who Should Attend:Department Heads, Managers and Executives belonging to:

Customer Services, Sales & MarketingSupply Chain & Operations, HR, FinanceAny other

(Having broad knowledge and strategic perspective on all of the above departmental roles and functions would help grasping the topics) Lead Trainer Mr. N E A Shibly:A Certified Human Resources Professional (CHRP) from Canada and an MBA, Major in Finance (from IBA, DU) with significant and varied experience in cross-cultural and multi-national environment having more than 28 years of hands-on exposure to all-round and best HR practices besides operations, marketing, commercial, and business projects. He has developed the expertise in formulating, executing and monitoring organization's strategy, plan and policies on effective engagement and utilization of human resources, employee and industrial relations, training and development, compensation usingContemporary HR platform while providing wide range of training to multi-discipline employees. He is also a Resource Person and Guest Faculty of apex trade bodies (MCCI, Employers Federation etc.), management development centers, and Universities in Bangladesh (IBA, East West University, Victoria University, ULAB etc.). He has conducted courses at the regional level in number of the Asian countries. Trainers of the workshop:N.E.A.ShiblCEO & Chief Consultant, Pro-Edge Associates.Ulfat HossainSr. Consultant, Pro-Edge Associates.Farzana KaderConsultant, Pro-Edge Associates.

Board of Advisors and Sponsors:Professor Syed Ferhat Anwar, PhD.(Chairman), Insight InstituteProfessor, Institute of Business Administration (IBA),DU. Former Pro - VC, East West University (EWU)Professor A.K. Enamul Haque, Ph.D. Director-academic, Insight InstituteProfessor of Economics, School of Economics, East West Univer-sity (EWU).Former Professor, Economics, School of EconomicsUnited International University (UIU) and North South Universi-ty (NSU).Professor MD. Saleh Uddin, Ph.DAdvisor Insight InstituteProfessor, Business and Economics, School of Business and EconomicsUnited International University (UIU), Dhaka.Former Vice-Chancellor, University of Science and Technolo-gy, Sylhet.Professor DR. Mizanur RahmanAdvisor Insight Institute Vice-chancellor Jagannath University.Professor DR. Fakhrul AlamAdvisor Insight InstituteProfessor, English Department, Dhaka University.Professor DR. Mohammad MusaAdvisor Insight InstituteProfessor, School of Business and Economics United Inter-national University (UIU), Dhaka. Former Pro - VC, East West University (EWU)Professor Rafiqul Islam MollaAdvisor Insight InstituteFormer Professor, Economics DepartmentMultimedia University and Seinsa University, Malaysia and North South University (NSU), Dhaka.

For details, please call us/ visit or massage at the Facebook:+ 8801789444420-21http://www.insight-school.com/contact/http://www.facebook.com/IILBTEC/app_190322544333196

You can also apply on-line:www.insight-school.com/application/form

Students who are interested in credit transfer, whether they are eligible or not they can mail the current University Transcript completely free for assessment with:

[email protected]

Campus address:Insight Institute of Learning, Plot No. 72, Road No. -17 Block C, Banani, Dhaka-1213, Bangladesh (Opposite of “Star Kabab”).

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www.insight-school.com IILBTEC/app_190322544333196


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