L e a r n i n g a n d D e v e l o p m e n t

OSM – it’s all about people!

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Competence – knowledge/understanding, proficiency and attitude required to perform a task safely and successfully to a defined standard.

OSM Mission: Contribute to our Customers’ Success Training - What is our deliverable?

Competent Seafarer

Classification of Competencies

• Threshold competencies

• Technical core competencies

• Distinctive customer competencies• Based on customer’s core values and leadership expectations

• Human Element, safety culture, service-orientation, performance culture

OSM Learning and Development Lifecycle

New to the Job

Recruitment based on job profiles, English proficiency, behavioural Profiles

In Transition

Closing performance gaps

In Position

Stretching for the next levelNew KSAs to be learned

Critical Competencies for new rank

Customer Core Values

Promotion

New vessel /New Technology

Customer (C/P) defined competencies/Requirements

Customer Ship teams and OSM- Identify knowledge and skills gaps - Defines competencies to cover gaps

Manpower Strategy - Implementation Plan (training) - Training Pipeline- Cross - Training

Embed Competencies in Training Programme

Manpower Plan - Training completion- Schedule for joining- Performance Management

Competence Management Approach

Customer Competence Standards

Catering Courses incl. Catering Education

Soft Skills and Leadership Courses

Navigation, Cargo and Engine Courses

DP Courses

TRAINING ACADEMY INFORMATION

Located in OSM Manila, Philippines

35 Courses offered

TRAINING ACADEMY EQUIPMENT

DP ROOM & DP SIMULTOR

BRIDGE SIMULATOR

LIQUID CARGO SIMULATOR

STEAM ENGINE SIMULATOR

CBT

ENGINE ROOM SIMULATOR

ROV SIMULATOR

ECDIS STATIONS

LABORATORY

Hydraulics

Refrigeration

Pneumatics

Instrumentation and Process Control

COURSE OFFERINGS

COURSE IN-HOUSE COURSES CERTIFICATION

DP COURSES Basic DP Advance DP

Nautical Institute

DECK COURSES

Bridge Equipment Familiarization Navigation for Deck Officers Steering Ship Handling Management Level (Generic) Ship Handling Operational Level (Generic) Ship Handling (Idun Class) Liquid Cargo Handling TECDIS

OSM Certification (applicable to all)

CARGO SIMULATOR Oil/Chemical Tanker Product Tankers Oil Tankers

OSM Certification (applicable to all)

ENGINE COURSES

Engine Room Basics Basic Refrigeration Basic Hydraulics & Pneumatic Basic Instrumentation & Control

OSM Certification (applicable to all)

COURSE OFFERINGS

COURSE IN-HOUSE COURSES CERTIFICATION

SOFT SKILLS/CLASSROOM BASED COURSES

Pre-Employment Orientation Seminar & Human Relations (PEOS & HR)

Pre-Departure Orientation Seminar (PDOS) Work Attitude Values Enhancement 1 (WAVE 1) Cross Cultural Comm. & Competence IMO 6.09 (Instructors Crash Course) Maritime Resource Management

OSM Certification (applicable to all)

PMS, COMPUTER & CBT COURSES PMS (STAR IPS) & (AMOS Windows) OSM Certification (applicable to all)

ADDITIONAL TECHNICAL COURSES (HANDLED BY SOFT SKILLS TEAM)

SMS Familiarization/Introduction (Remøy SMS) & (Imperial SMS)

ISM Anti-Piracy

OSM Certification (applicable to all)

Catering Academy

The OSM catering academy aims to continuously improve the competence of seafarers in catering functions onboard.In addition to assessment, training and career development the Academy offers training and employmentopportunities under a new Catering Education Program.The program is designed to provide young talented Hospitality Management graduates entry into the maritimeindustry as well as acquire the necessary skills for a successful career at sea.

Catering Academy

The Academy’s main objectives are:

• Educate and mentor new young talented students to become competent catering crew and develop further into future chief cooks and chief stewards.

• Provide training opportunities for our existing catering crew to achieve highest international qualification standards.

• Assess, monitor and enhance competencies of catering crew to ensure quality performance, career development and succession planning.

• Address today’s market demands and our customers’ needs• Ensure compliance to MLC catering standards

Catering EducationAn intensive 4 year education program with the goal of developing young talented students into competent catering professionals that will elevate OSM catering standards worldwide.

RANK ASSIGNMENT DURATION

Catering Trainee/OJT Internship at OSM Catering Academy 6 Months

Catering Trainee/OJT Basic Safety Courses (STCW 2010) 1 Month

Catering Trainee/Messboy Seafaring Experience 9 Months

Catering Trainee/Messboy Assessment and Training in OSM 2 Weeks

Catering Trainee/Messboy Culinary Arts & Kitchen Management Training 1 Month

Catering Trainee/Steward Seafaring Experience 9 Months

Catering Trainee/Steward Culinary Arts & Kitchen Management Training 1 Month

Catering Trainee/Steward Seafaring Experience 9 Months

Catering Trainee/Steward Assessment & Training in OSM 2 Weeks

Catering Trainee/Steward Culinary Arts & Kitchen Management Training 1 Month

Catering Trainee/Second Cook Seafaring Experience 9 Months

Catering Trainee/Second Cook Culinary Arts & Kitchen Management Training 1 Month

Catering Trainee/Second Cook Assessment & Training in OSM Program/Graduation 1 Month

Chief Cook Fixed Vessel Assignment/OSM Career Development Plan 5 Years

PH

ASE

3P

HA

SE 2

PH

ASE

1

Catering Competence Enhancement

Training opportunities for catering crew to ensure competencies are at par with international standards and to provide career development and succession plans for our existing seafarers individually

• Individual crew assessment on competence and career goals• Customized competence enhancement training and development

programs• Individual career development and succession planning • Progress monitoring through catering training book• Technical support and mentoring

Catering Enhancement Programme

Food safety Hygiene

Cultural awareness

Customer Service

Occupational Health & Safety

Pre employment Training

Dining RoomService

BartendingFront Desk

Guest relationPOS

Micros / Fidelio

Front of House Technical Training

Basic Housekeeping

Catering Basics

Catering Advance

CateringManagement

Back of House Technical Training

Theory Room

Landry Room & Cabin Cleaning

Accommodation Cleaning

Dishwashing Facilities

Cold & Dry Storage

Restaurant Style Dining Area

Galley Standard KitchenMale & Female Shower & Locker Rooms

CATERING ACADEMY FACILITIES

Future Leaders Program Updates

• Total cadets of 433 as at 31 May 2015

Nationality Deck Engine Electrical Total

Ukrainian 38 37 75

UK 1 1

Polish 1 1 2

Philippines 157 130 31 318

Indonesian 0 0 0

Croatian 1 1

Brazilian 22 14 36

Total 218 183 32 433

0

50

100

150

200

250

300

350

Ukrainian UK Polish Philippines Croatia Brazilian

Cadets per Nationality

Total Deck Engine Electrical

Questions & Discussion

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