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CHAPTER
NO.
CONTENT PAGE
NO.
1 INTRODUCTION
OBJECTIVES
SCOPE
LIMITATIONS
2 ORGANIZATION PROFILE
COMPANY PRODUCTS
ORGANIZATION CHART
3 REVIEW OF LITERATURE
TRAINING AND DEVELOPMENT
CAREER DEVELOPMENT
RESEARCH METHODS
4 RESEARCH METHODOLOGY
5 ANALYSIS AND INTERPRETATION
PERCENTAGE ANALYSIS
CHI- SQUARE TEST
RANK CORRELATION ANALYSIS
6 FINDINGS AND SUGGESTIONS
7 CONCLUSION
8 BIBLIOGRAPHY
9 ANNEXURE
LIST OF TABLES AND CHARTS
S. No Particulars Page No.
1 working in Lotte India
2 Training in last 2 yrs
3 Training is given adequate importance
4Company has defined training Policy
5 Training linked to the development of the company
6 Employees go with clear idea about training
programme
7 Training is a good learning experience
8 Competent trainer for training programme
9 Satisfied with Facilities provided to training
10 Hand outs are provided after training programme
11 HOD will be discussing with employees regarding
training
12 Training is planned to preassessed need
13 After the training it find easy to apply
14 Opportunity to learn new skills
15 Superior is more interested on their career
development
16 Encouraged for their own career development
17 Employees know career development opportunity
in the company
18 Know about key needs in next 2 years
19 Company helps to improve my weakness
20 After training improvement in productivity
21 satisfied with the amount of time spent for training
2
22 Training is designed and developed
23 Training needs identification
24 Overall Satisfaction regarding training and career
development
25 Training needs in next 2 years
26 CHI- SQUARE Observed frequency
27 CHI- SQUARE Expected frequency
28 CHI- SQUARE Calculation
29
30
3
CHAPTERISATION SCHEME
This report consists of six chapters of which The first chapter includes the details of general introduction, need of the
study nature of the study, objectives of the study, and limitations of the study.
The second chapter includes company profile, products, and organization chart.
The third chapter deals with literature review of training and career development and research methodology.
The fourth chapter includes methodology that the researcher adopted
The fifth chapter consists of Analysis and interpretations of data collected from the respondents.
The sixth chapter consists of Findings and suggestions regarding training and career development. And finally includes conclusion, annexure and bibliography.
4
CHAPTER I
5
INTRODUCTION
HUMAN RESOURCE MANAGEMENT (HRM) is a management function
that helps managers’ recruit, select, train, and develops members for an
organization.
Specifically, the following constitute the core of HRM:
Organizations are not mere bricks, mortar, machineries or inventories. They
are people. It is the people who staff and manage organizations.
HRM involves the application of management function and principles are
applied to acquisitioning, developing, maintaining, and remunerating
employees in organizations.
Decision relating to employees must be integrated. Decisions on different
aspects of employees must be consistent with other human resource (HR)
decisions.
Decisions must influence the effectiveness of an organization.
OBJECTIVE:
To know about various training prevailing at LOTTE INDIA
CORPORATION LIMITED.
To determine how much employees are satisfied with the training they
received.
To identify the most important training areas for the employees in future.
To identify whether the employees are having career opportunities with in
the company
SCOPE OF THE PROJECT:
6
Promoting a training environment that is learner-focused, personalized and
face-to-face with goal of preparing its learners for expectations of the fast-
paced business industry and equipping them for their place in the real world
in which they work.
To remain committed to one’s career by continually updating their skill sets
and staying on par with industry standards
Career cycles vary, and pattern change from individual to individual. For
some it may have very few changes or some may go through a transition
repeatedly.
Career development not only helps to identify one’s current priorities and
chart out a career plan for the future, but also helps leaders and managers
chart an effective career path for their employees
Professional development goes beyond the scope of the current job,
although it may indirectly improve performance
RESEARCH METHODOLOGY
Research Design
The study is descriptive in nature.
The questionnaire method was adopted to collect the information from
employees.
The questionnaire highlighted data identification connected with training
and career development in a five point scale had been adapted uniformly to
the questions.
The schedule questionnaire use for the purpose was annexed to the study.
Sampling Method
7
The researcher adopted convenient sampling technique to select 100
samples in the universe.
Sampling Size
The sample size of the study is 100 employees of Lotte India corporation
limited, who are selected using convenient sampling method.
Statistical Tools
In this study the researcher adopted the statistical tools in Percentage method,
Chi-square and Rank correlation.
Sources of Data
Primary data
The researcher used the questionnaire method to collect the primary source of
data.
LIMITATIONS
Survey is limited to only head office and south zone.
The period of study within the company was only 60 days
North zone, west zone and east zone were excluded from the study
8
CHAPTER II
COMPANY PROFILE
9
HISTORY:
Parrys confectionary limited is a pioneer in branded confectionary industry
in India for almost a century and has become a subsidiary of Lotte confectionary
company, Korea during 2004.
It’s a story born in the age of British Raj When children in India found
confectionery hard to come by. It had to be imported from across the seas until the
year 1914, When Parry’s picked up the gauntlet and pioneered the manufacture of
sweets - the first to do so in the country. Parry’s sweets went on to become a
household name- a name that people recollect with warmth and a smile. Ever since,
the Parry’s factory was set up in Nellikuppam, in the Cuddalore District of
Tamilnadu in South India.
Parry’s has become synonymous with Sweets and Confectionery. With the
penchant we Indians have for sweets is not surprising that this smooth, milky and
irresistibly delicious confectionery is the best gift any child could get. And an
obsession with quality ensured that children had a choice of nothing but the very
best in confectionery.
In the nine decades since, the scenario has undergone a dramatic change.
There are a number of offerings in the market today, each wooing children with a
wide array of products. But Parry’s still finds a prominent place in the heart of
consumers.
Parry’s has always stayed at the top, having weathered the vicissitudes of
change, with our ear close to the ground - and to the hearts of children, changing,
adapting and growing with the times - But never losing sight of its values traditions
and ethics. At the turn of this century, Parry’s is poised on the threshold of greater
challenges in a global village, where dynamism and innovation is the very law of
survival.
With this vision in the mind, Murugappa Group, promoters of Parry’s
Confectionery Limited entered in to an agreement with Lotte Confectionery
10
Limited, South Korea, by which the, entire shares which Murugappa Group, the
founders of Parrys Confectionery Limited, held was divested to Lotte
Confectionery Limited -A South Korean Multinational giant.
Lotte Confectionery is the first Company of the Lotte family of Companies
founded by Mr. Shin Kyuk-ho. The three L’s in the Lotte Emblem stand for
Love, Liberty and Life. The Corporate philosophy and idealism of Lotte is driven
by dream of a world full of Love where people care for each other and respect each
other’s thoughts. The Lotte Group has presence in Food & Beverages, Distribution,
Tourism and Leisure business; Heavy Chemicals, Construction and Machinery;
Information, Communication and Electronics, Trading and Services apart from
Welfare Research and Support Services. The Lotte Confectionery Co. Ltd. is the
Lotte Group’s flagship Company in Foods and Beverages category.
Lotte Confectionery, Korea, was established with 500 employees in 1967
and today it has more than 6000 Employees. It has over 500 products produced at 5
large-scale plants in Korea. Lotte has been actively working towards establishment
of overseas branches, production facilities and has a presence in more than 70
countries. Lotte Confectionery’s annual Sales are over USD 900 millions, Apart
from Korea, Lotte has overseas investments in production facilities in China,
Philippines and Vietnam. Lotte Confectionery’s Main line products are Chewing
Gum (Lotte Xylitol, Lotte Juicy & Fresh, Lotte Spearmint, Lotte Fresh Mint,
Flavono, White & E, Spout Café Coffee) Candy, Biscuits, Chocolates, Snacks,
Ice cream, and health care product.
LOTTE India’s manufacturing facility is located at Nellikuppam, South
Arcot District, Tamil Nadu, which is in the southern part of India. The factory is
housed in Buildings constructed in the British era; but refurnished inside to
accommodate the state of the art equipments. .
Apart from having their own factory at Nelllikuppam, Lotte India also has
dedicated Sub-Contracting units at Kollenchery in Kerala and Sangli and Nasik in
Maharashtra.
11
All the products are manufactured under the most hygienic conditions. Great
care is exercised in the selection and quality control of Raw Materials and packing
materials. Rigid quality controls are implemented at every stage of the production
process. Every batch of production is checked thoroughly using modern
equipments.
The factory at Nellikuppam has been awarded with ISO 14001:1996 and
HACCP awards by BVQI.
Lotte India is in the process of implementing its expansion plan in India. It has
launched slew of world class product like Chocopie, Xylitol, Spout etc from its parent
company Lotte india.
PRODUCTS
12
13
14
CHAPTER – III
REVIEW OF LITERATURE
Nature of Training and Development
In simple words, training and development refers to the imparting of
specific skills, abilities, knowledge to an employee. A formal definition of training
and development is determined as follows:
“It is any attempt to improve current or future employee performance by increasing an employee’s ability to perform through learning, usually by changing the employee’s attitude or increasing his or her skills and knowledge.”
The need for training and development is determined by the employee’s
performance deficiency, computed as follows:
Training and development needs = Standard performance – Actual performance
There are distinctions among training, education and development. Such
distinctions enable to acquire a better perspective about the meaning if the term
training. Which refers to the process of imparting specific skills, Education, on the
other hand is confined theoretically learning in classroom
Inputs in Training and Development
Any training and development programme must contain inputs which enable
the participants to gain skills, learn theoretical concepts and help acquire vision to
look into the distant future. The inputs of training and development are as follows:
1) Skills
Training is imparting skills to the employees. A worker needs skills to
operate machines, and use other equipments with least damage and scrap. This is
basic skills without which the operator will not function.
There is also a need of motor skills or psychomotor skills as they are refer to
performance of specific physical activities .These skills involve learning to move
15
various parts of their body in response to certain external and internal stimuli.
Employees particularly like supervisors and executives, need interpersonal skills
mostly know as people skills. These skills helps a person understand oneself and
others better and act accordingly. Examples of interpersonal skills include listening.
Persuading and showing an understanding of others feelings
2) Education
The purpose of education is to teach theoretical concepts and develop a
sense of reasoning and judgment. That any training and development programme
must contain an element of education is well understood by the HR specialist.In
fact, sometimes, organizations depute or encourage employees to do courses on a
part time basis.
3) Development
Development programme is development which is less skill – oriented but
stress on knowledge. Knowledge about business environment, management
principles and techniques, human relations, specific industry analysis and the like is
useful for better management of a company.
Development programme should help an employee to be a self-starter, build
sense of commitment, motivation, which should again helps him being self
generating. It should make their performance result oriented and help them in being
more efficient and effective. It should also help in making the employee sensitive
towards the environment that is his work place and outside. This programme should
keep the employee aware of him i.e. his potentials and his limitations. Also helps
them understand the powers in their hands and thereby develop leadership styles
which inspire and motivate others.
4) Ethics
There is a need for imparting greater ethical orientation to a training and
development programme. There is no denial of the fact that ethics are largely
ignored in businesses. They are less seen and talked about in the personnel function
this does not mean that the HR manager is absolved if the responsibility. If the
production, finance or marketing personnel indulge in unethical practices the fault
rest on the HR manager.
16
5) Attitudinal Changes
Attitudinal represents feelings and beliefs an individual towards others.
Attitudes affect motivation, satisfaction and job commitment. Negative attitudes
needs to be converted into positive attitudes. Changing negative attitudes is difficult
because of
(1) Employees refuse to change
(2) They have prior commitments and
(3) Information needed to change attitudes may not be sufficient.
Attitude must be changed so that the employee feels committed to the organization
and give better performance.
6) Decision making and problem solving skills
Decision making and problem solving skill focus on methods and
techniques for making organizational decision and solve work related problems.
Learning related to decision making and problem solving skills seeks to improve
trainee’s abilities to define and structure problems, collect and analysis information,
generate alternatives. Training of this type is typically provided to potential
managers, supervisors and professionals.
Importance of Training and development for the organization
There are many benefits of Training and Development to the organization as
well as employee. They have categorized as under
1) Benefits for the organization
a) Improves communication between group and individuals.
b) Aid in orientation of new employee and those taking new job through transfer or promotion.
c) Provides information on equal opportunities and affirmative action.
d) Provides information on other government laws and administration policies.
e) Improve interpersonal skills.
f) Makes organizational policies, rules and regulations viable.
g) Builds cohesiveness in group.
17
h) Provides a good climate for learning, growth and co ordination.
2) Benefits for the individual
a) Helps and individual in making better decision and effective problem solving.
b) Through training and development, motivational variables of recognition achievement, growth, responsibility and advancement are internalized.
c) Aid in encouraging and achieving self–development and self confidence.
d) Helps a person handle stress, tension, frustration and conflict.
e) Provides information for improving leadership, knowledge, communication skills and attitudes.
f) Increases job satisfaction and recognition.
g) Moves a person towards personal goals while improving interactive skills. Satisfies personal needs of a trainee.
h) Provides the trainee an avenue for growth in his or her future.
i) Develops a sense of learning.
j) Helps eliminate fear in attempting new task.
k) Helps a person improve his listening skill, speaking skills also with his writing skills.
3) Benefits for personnel and human relation, intra group and internal group
relation and policy implementation
a) Improves communication between group and individuals.
b) Aid in orientation of new employee and those taking new job through transfer or promotion.
c) Provides information on equal opportunities and affirmative action.
d) Improve interpersonal skills.
e) Makes organizational policies, rules and regulations viable.
f)Builds cohesiveness in group.
g) Provides a good climate for learning, growth and co ordination.
h) Makes the organization a better place to work and live.
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Training Process
The steps of Training Process are as under:
a) Organizational objectives and strategies
The first step in the training process is an organization in the assessment of
its objectives and strategies. What business are we in? At what level of quality do
we wish to provide this product or service? Where do we what to be in the future?
Its only after answering these and other related questions that the organization must
assess the strength and weakness of its human resources.
b) Needs assessment
Needs assessment diagnoses present problems and future challenge to be
met through training and development. Needs assessment occurs at two levels i.e.
19
Organizational Objectives
and Strategies
Assessment of Training
Needs
Establishment of Training
Goals
Devising Training
Programme
Implementation of
Training programme
Evaluation of Results
group level and individual level, an individual obviously needs training when his or
her performance falls short or standards that is when there is performance
deficiency. Inadequate in performance may be due to lack of skills or knowledge or
any other problem.
The following diagram explains performance deficiency
PerformanceDeficiency
Lack of skills other causes
Or knowledge
Training Non training measures
c) Training and development objectives
Once training needs are assessed, training and development goals must be
established. Without clearly-set goals, it is not possible to design a training and
development programme and after it has been implemented, there will be no way of
measuring its effectiveness. Goals must be tangible, verifying and measurable. This
is easy where skilled training is involved
d) Designing training and development program
Who are the trainees? Who are the trainers? What methods And techniques?
What is the what are the where to
conduct level of training principles of learning the program
e) Conducting training activities
Where is the training going to be conducted and how?
At the job itself.
20
On site but not the job for example in a training room in the
company.
Off site such as a university, college classroom hotel, etc.
f) Implementation of the training programme
Program implementation involves actions on the following lines:
Deciding the location and organizing training and other facilities.
Scheduling the training programme.
Conducting the programme.
Monitoring the progress of the trainees.
g) Evaluation of the results
The last stage in the training and development process is the evaluation of
the results. Since huge sums of money are spent on training and development, how
far the programme has been useful must be judge/determined. Evaluation helps
determine the results of the training and development programme. In the practice,
however organizations either overlook or lack facilities for evaluation.
Methods of training
A multitude of techniques are used to train employees. Training techniques
represent the medium of imparting skills and knowledge to employees. Training
techniques are means employed in the training methods. They are basically of two
types.
1) Lectures
It is the verbal presentation of information by an instructor to a large
audience. The lecturer is presumed to possess knowledge about the subject. A virtue
in this method is that it can be used for large groups and hence the cost of training
per employee is very low. However, this method violates the principle of learning
by practice. Also this type of communication is a one-way communication and
there is no feedback from the audience because in case of very large groups it is
difficult to have interactive sessions. Long lectures can also cause Boredom.
2) Audio Visuals
21
This is an extension of the lecture method. This method includes slides,
OHPs, video tapes and films. They can be used to provide a range of realistic
examples of job conditions and situations in the condensed period of time. It also
improves the quality of presentation to a great extent.
3) On- the – Job- Training
It is used primarily to teach workers how to do their present jobs. Majority
of the industrial training is on the job training. It is conducted at the work site and in
the context of the job. Often, it is informal, as when experienced worker shows a
trainee how to perform tasks. In this method, the focus of trainer’s focus is on
making a good product and not on good training technique. It has several steps; the
trainee first receives an overview of the job, its purpose and the desired outcomes.
The trainer then demonstrates how the job is to be performed and to give trainee a
model to copy. And since a model is given to the trainee, the transferability to the
job is very high. Then the employee is allowed to mimic the trainer’s example. The
trainee repeats these jobs until the job is mastered.
4) Programmed Instruction (PI)
In this method, training is offered without the intervention of the trainer.
Information is provided to the employee in blocks, in form of books or through
teaching machine. After going through each block of material, the trainee goes
through a test/ answers a question. Feedback in the form of correct answers is
provided after each response. Thus PI involves:
Presenting questions, facts, and problems to the learner.
Allowing the person to respond
Providing feedback on the accuracy of the answers
If the answers are correct, he proceeds to the next block or else,
repeats the same.
However it is an impersonal method and the scope of learning is less as
compared to other methods of training. Also the cost of preparing books, manuals
and machinery is very high.
5) Computer Assisted Instruction (CAI)
22
This is an extension of the PI method. In this method, the learner’s response
determines the frequency and difficulty level of the next frame. This is possible
thanks to the speed, memory and the data manipulation capabilities of the computer.
6) Simulation
It is any equipment or technique that duplicates as nearly as the possible the
actual conditions encountered at the job. It is an attempt to create a realistic for
decision-making. This method is most widely used in Aeronautical Industry.
7) Vestibule Training
This method utilizes equipment which closely resembles the actual ones
used in the job. It is performed in a special area set aside for the purpose and not at
the workplace. The emphasis is placed on learning skills than on production. It is
however difficult to duplicate pressures and realities of actual situations. Even
though the kind of tension or pressure may be the same but the employee knows it
is just a technique and not a real situation. Also the employees behave differently in
real situations than in simulations. Also additional investment is required for the
equipment.
8) Case study
It is a written description of an actual situation in the business, which
provokes the reader to think and make decisions/ suggestions. The trainees read the
case, analyze it and develop alternative solutions, select the best one and implement
it. It is an ideal method to promote decision making skills. They also provide
transference to an extent. They allow participation through discussion. This is the
most effective method of developing problem solving skills.
The method /approach to analysis may not be given importance. Many a
times only the result at the end of the case may be considered and not the line of
thinking to approach it. This is a major disadvantage since case studies must
primarily be used to influence or mend the attitude or thinking of an individual.
9) Role Playing and Behavior Modeling
23
This method mainly focuses on emotional (human relation) issues than
other ones. The essences are on creating a real life situation and have trainees
assumed parts of specific personalities (mostly interchanged roles of boss and
subordinate to create empathy for one another). The consequence is better
understanding of issues from the other’s point of view. Concept of Behavior
Modeling:
Fundamental psychological process by which new patterns of
behavior can be acquired and existing ones can be altered.
“Vicarious process” learning takes place not by own experience
but by observation or imagination of others’ action.
It is referred to as “copying”, “observational learning” or
“imitation” implying that it a behavior is learned or modified
through observation of other’s experiences.
This change may be videotaped and showed to the trainee and he
can review and critique it.
It also helps him see the negative consequences that result from
not using the behavior as recommended.
10) Sensitivity Training
It uses small number of trainees usually less than 12 in a group. They meet
with a passive trainer and get an insight into their own behavior and that of others.
These meetings have no agenda and take place away from the workplace. The
discussions focus on why participants behave the way they do and how others
perceive them. The objective is to provide the participants with increased awareness
of their own behavior, the perception of others about them and increased
understanding of group process. Examples: Laboratory training, encounter groups.
Laboratory training is a form of group training primarily used to enhance
interpersonal skills. It can be used to develop desired behaviors for future job
responsibilities. A trained professional serves as a facilitator.
11) Apprenticeships and Coaching
24
It is involved learning from more experienced employee/s. This method
may be supplemented with other off-the-job methods for effectiveness. It is applied
in cases of most craft workers, carpenters, plumbers and mechanics. This approach
uses high levels of participation and facilitates transferability. Coaching is similar to
apprenticeships. But it is always handled by a supervisor and not by the HR
department. The person being trained is called understudy. It is very similar to on
the job training method. But in that case, more stress is laid on productivity,
whereas here, the focus is on learning.
What is career development?
In simple terms it means 'Providing employees an opportunity to grow', especially
to those employees who deliver performance.
Growth means, to an employee, one or more of the following:
1. Climbing up the ladder in the organizational hierarchy.
2. On-going increase in remuneration.
3. Acquiring higher level skills & competencies.
4. Occupying higher level Job positions.
5. Having an opportunity to avail of some exclusive benefits (perks &
privileges).
Career development is not a mere management responsibility. It is a composite
organizational process which involves people, addresses their ambitions, assigns
them roles & responsibilities commensurate with their potential, evaluates their
performance, and creates Job positions to accommodate growth ambitions of
employees. In the career development cycle, a number of actions have to take place
at different levels as outlined below:
Employees
25
Managers/ Supervisors
Identify the job-related knowledge, skills, competencies and experience needed for an employee to be effective in that position.
Help subordinates to define their short and long term development needs which support organizational objectives and employee's career goals.
Support Employee Development Plans by indicating specific steps that need to be initiated to accomplish the learning goals.
Help the employee in understanding the type of Jobs which will be best suited for his/ her career growth.
Organization/ Management
Provide a job and compensation structure that support the organization's
as well as individual's growth & development perspectives.
Enrich job-positions to create more challenges in the work-environment.
Provide time and funds for employee development activities.
Create processes to utilize the knowledge, skills and abilities of each
employee, aligned fully to the organizational goals.
Undertake pro-active man-power planning to meet future staffing needs.
Evaluate employees & create succession pipe-lines for vital job
positions in the organization.
Identify & nurture talent and reward performance in a transparent
Decide what they want from their careers now and in the future.
Examine individually, or along with their Supervisors, their interests & ambitions.
Create 'Development Plans' by obtaining inputs from the Supervisor, to meet the requirements of the current Job and to cater for the long term perspectives.
Work with the Supervisor to identify on the job learning and training opportunities and other avenues for professional development.
26
manner.
SYSTEM APPROACH
Career development requires a systems approach.
This implies Institutionalization of processes to automatically capture essential
data about each employee at the time of recruitment or induction.
It also includes maintenance, over the service span history of employment, of
the following details:
training details,
performance statistics,
awards & recognitions,
special skills & competencies,
promotions,
pay increments and
Many other fields which depict the capability profile of an individual.
RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the research
problem. It has many dimensions and methods to constitute a part of the research
methodology.
Creating the Research Design
Defining a research problem provides a format for further investigation. A
well-defined problem points to a method of investigation. There is no one best
method of research for all situations. Rather, there are a wide variety of techniques
for the researcher to choose from. Many authors have categorized research design
as either descriptive or causal. Descriptive studies are meant to answer the
questions of who, what, where, when and how. Causal studies are undertaken to
determine how one variable affects another.
There are three basic methods of research: 1) survey, 2) observation, and 3)
experiment (McDaniel and Gates, 1991). Each method has its advantages and
disadvantages.
27
The survey is the most common method of gathering information in the
social sciences. It can be a face-to-face interview, telephone, or mail survey. A
personal interview is one of the best methods obtaining personal, detailed, or in-
depth information. It usually involves a lengthy questionnaire that the interviewer
fills out while asking questions. It allows for extensive probing by the interviewer
and gives respondents the ability to elaborate their answers.
Observation research monitors respondents' actions without directly
interacting with them. It has been used for many years by A.C. Nielsen to monitor
television viewing habits. Psychologists often use one-way mirrors to study
behavior
In an experiment, the investigator changes one or more variables over the
course of the research. When all other variables are held constant (except the one
being manipulated), changes in the dependent variable can be explained by the
change in the independent variable .
Sampling
It is incumbent on the researcher to clearly define the target population.
There are no strict rules to follow, and the researcher must rely on logic and
judgment. The population is defined in keeping with the objectives of the study.
Sometimes, the entire population will be sufficiently small, and the
researcher can include the entire population in the study. This type of research is
called a census study because data is gathered on every member of the population.
Sampling methods are classified as either probability or non-probability. In
probability samples, each member of the population has a known probability of
being selected. Probability methods include random sampling, systematic sampling,
and stratified sampling. In non-probability sampling, members are selected from the
population in some nonrandom manner. These include convenience sampling,
judgment sampling, quota sampling, and snowball sampling. The advantage of
probability sampling is that sampling error can be calculated. Sampling error is the
degree to which a sample might differ from the population.
28
Random sampling is the purest form of probability sampling. Each member
of the population has an equal chance of being selected. When there are very large
populations, it is often difficult or impossible to identify every member of the
population, so the pool of available subjects becomes biased. Random sampling is
frequently used to select a specified number of records from a computer file.
Systematic sampling is often used instead of random sampling. It is also
called an Nth name selection technique. After the required sample size has been
calculated, every Nth record is selected from a list of population members.
Stratified sampling is commonly used probability method that is superior to
random sampling because it reduces sampling error. A stratum is a subset of the
population that share at least one common characteristic. The researcher first
identifies the relevant stratums and their actual representation in the population.
Convenience sampling is used in exploratory research where the researcher
is interested in getting an inexpensive approximation of the truth. As the name
implies, the sample is selected because they are convenient. This nonprobability
method is often used during preliminary research efforts to get a gross estimate of
the results, without incurring the cost or time required to select a random sample.
Judgment sampling is a common nonprobability method. The researcher
selects the sample based on judgment. This is usually and extension of convenience
sampling. For example, a researcher may decide to draw the entire sample from one
"representative" city, even though the population includes all cities. When using
this method, the researcher must be confident that the chosen sample is truly
representative of the entire population.
Quota sampling is the nonprobability equivalent of stratified sampling. Like
stratified sampling, the researcher first identifies the stratums and their proportions
as they are represented in the population. Then convenience or judgment sampling
is used to select the required number of subjects from each stratum. This differs
from stratified sampling, where the stratums are filled by random sampling.
29
Snowball sampling is a special nonprobability method used when the
desired sample characteristic is rare. It may be extremely difficult or cost
prohibitive to locate respondents in these situations. Snowball sampling relies on
referrals from initial subjects to generate additional subjects.
Data Collection
There are very few hard and fast rules to define the task of data collection.
Each research project uses a data collection technique appropriate to the particular
research methodology. The two primary goals for both quantitative and qualitative
studies are to maximize response and maximize accuracy.
Data editing and cleaning involves the process of checking for inadvertent
errors in the data. This usually entails using a computer to check for out-of-bounds
data.
Data Analysis
Modern computer software has made the analysis of quantitative data a very
easy task. It is no longer incumbent on the researcher to know the formulas needed
to calculate the desired statistics. However, this does not obviate the need for the
researcher to understand the theoretical and conceptual foundations of the statistical
techniques. Each statistical technique has its own assumptions and limitations.
Considering the ease in which computers can calculate complex statistical
problems, the danger is that the researcher might be unaware of the assumptions
and limitations in the use and interpretation of a statistic.
Validity and Reliability
Validity refers to the accuracy or truthfulness of a measurement. Are we
measuring what we think we are? "Validity itself is a simple concept, but the
determination of the validity of a measure is elusive" (Spector, 1981, p. 14).
Reliability is synonymous with repeatability. A measurement that yields
consistent results over time is said to be reliable. When a measurement is prone to
random error, it lacks reliability. The reliability of an instrument places an upper
30
limit on its validity (Spector, 1981). A measurement that lacks reliability will
necessarily be invalid. There are three basic methods to test reliability : test-retest,
equivalent form, and internal consistency.
CHI-SQUARE TEST:
The chi-square is one of the most popular statistics because it is easy to
calculate and interpret. There are two kinds of chi-square tests. The first is called a
one-way analysis, and the second is called a two-way analysis. The purpose of both
is to determine whether the observed frequencies (counts) markedly differ from the
frequencies that we would expect by chance.
The observed cell frequencies are organized in rows and columns like a
spreadsheet. This table of observed cell frequencies is called a contingency table,
and the chi-square test if part of a contingency table analysis.
The chi-square statistic is the sum of the contributions from each of the individual
cells. Every cell in a table contributes something to the overall chi-square statistic.
If there is only one column or one row (a one-way chi-square test), the degrees of
freedom is the number of cells minus one. For a two way chi-square, the degrees of
freedom is the number or rows minus one times the number of columns minus one.
Using the chi-square statistic and its associated degrees of freedom, the software
reports the probability that the differences between the observed and expected
frequencies occurred by chance. Generally, a probability of .05 or less is considered
to be a significant difference.
Chi-Square Test Requirements1. Quantitative data.2. One or more categories.3. Independent observations.4. Adequate sample size (at least 10).5. Simple random sample.6. Data in frequency form.7. All observations must be used
31
CORRELATION
Correlation is a statistical technique that can show whether and how strongly pairs
of variables are related. For example, height and weight are related; taller people
tend to be heavier than shorter people. The relationship isn't perfect. People of the
same height vary in weight, and you can easily think of two people you know where
the shorter one is heavier than the taller one. Nonetheless, the average weight of
people 5'5'' is less than the average weight of people 5'6'', and their average weight
is less than that of people 5'7'', etc. Correlation can tell you just how much of the
variation in peoples' weights is related to their heights.
Although this correlation is fairly obvious your data may contain unsuspected
correlations. You may also suspect there are correlations, but don't know which are
the strongest. An intelligent correlation analysis can lead to a greater understanding
of your data.
Techniques in Determining Correlation
There are several different correlation techniques. The Survey System's optional
Statistics Module includes the most common type, called the Pearson or product-
moment correlation. The module also includes a variation on this type called partial
correlation. The latter is useful when you want to look at the relationship between
two variables while removing the effect of one or two other variables.
Like all statistical techniques, correlation is only appropriate for certain kinds of
data. Correlation works for quantifiable data in which numbers are meaningful,
usually quantities of some sort. It cannot be used for purely categorical data, such as
gender, brands purchased, or favorite color.
32
Rating Scales
Rating scales are a controversial middle case. The numbers in rating scales have
meaning, but that meaning isn't very precise. They are not like quantities. With a
quantity (such as dollars), the difference between 1 and 2 is exactly the same as
between 2 and 3. With a rating scale, that isn't really the case. You can be sure that
your respondents think a rating of 2 is between a rating of 1 and a rating of 3, but
you cannot be sure they think it is exactly halfway between. This is especially true
if you labeled the mid-points of your scale (you cannot assume "good" is exactly
half way between "excellent" and "fair").
Most statisticians say you cannot use correlations with rating scales, because the
mathematics of the technique assume the differences between numbers are exactly
equal. Nevertheless, many survey researchers do use correlations with rating scales,
because the results usually reflect the real world. Our own position is that you can
use correlations with rating scales, but you should do so with care. When working
with quantities, correlations provide precise measurements. When working with
rating scales, correlations provide general indications.
Correlation Coefficient
The main result of a correlation is called the correlation coefficient (or "r"). It
ranges from -1.0 to +1.0. The closer r is to +1 or -1, the more closely the two
variables are related.
If r is close to 0, it means there is no relationship between the variables. If r is
positive, it means that as one variable gets larger the other gets larger. If r is
negative it means that as one gets larger, the other gets smaller (often called an
"inverse" correlation).
While correlation coefficients are normally reported as r = (a value between -1 and
+1), squaring them makes then easier to understand. The square of the coefficient
(or r square) is equal to the percent of the variation in one variable that is related to
the variation in the other. After squaring r, ignore the decimal point. An r of .5
33
means 25% of the variation is related (.5 squared =.25). An r value of .7 means 49%
of the variance is related (.7 squared = .49).
A correlation report can also show a second result of each test - statistical
significance. In this case, the significance level will tell you how likely it is that the
correlations reported may be due to chance in the form of random sampling error. If
you are working with small sample sizes, choose a report format that includes the
significance level. This format also reports the sample size.
A key thing to remember when working with correlations is never to assume a
correlation means that a change in one variable causes a change in another. Sales of
personal computers and athletic shoes have both risen strongly in the last several
years and there is a high correlation between them, but you cannot assume that
buying computers causes people to buy athletic shoes (or vice versa).
The second caveat is that the Pearson correlation technique works best with linear
relationships: as one variable gets larger, the other gets larger (or smaller) in direct
proportion. It does not work well with curvilinear relationships (in which the
relationship does not follow a straight line). An example of a curvilinear
relationship is age and health care. They are related, but the relationship doesn't
follow a straight line. Young children and older people both tend to use much more
health care than teenagers or young adults. Multiple regression (also included in the
Statistics Module) can be used to examine curvilinear relationships, but it is beyond
the scope of this article.
ANOVA
Definition and Applications
Whereas one-way analysis of variance (ANOVA) tests measure significant
effects of one factor only, two-way analysis of variance (ANOVA) tests (also called
two-factor analysis of variance) measure the effects of two factors simultaneously.
For example, an experiment might be defined by two parameters, such as treatment
and time point. One-way ANOVA tests would be able to assess only the treatment
effect or the time effect. Two-way ANOVA on the other hand would not only be
able to assess both time and treatment in the same test, but also whether there is an
34
interaction between the parameters. A two-way test generates three p-values, one
for each parameter independently, and one measuring the interaction between the
two parameters.
A Two-Way ANOVA is useful when we desire to compare the effect of multiple levels of two factors and we have multiple observations at each level.
One-Way ANOVA compares three or more levels of one factor. But some experiments involve two factors each with multiple levels in which case it is appropriate to use Two-Way ANOVA.
35
CHAPTER IVRESEARCH METHODOLOGY
TOTAL POPULATION: 140
SAMPLING METHOD: convenient sampling technique
SAMPLING SIZE : 100
STATISTICAL TOOLS USED:
Percentage analysis
CHI-SQUARE test
Correlation
Two way ANOVA
PERCENTAGE ANALYSIS:
Formula used:
Number of Respondents Percentage = X 100 Total Number of respondents
CHI- SQUARE
36
CORRELATION
Correlation(r) =[ NΣXY - (ΣX)(ΣY) / Sqrt([NΣX2 - (ΣX)2][NΣY2 - (ΣY)2])]
37
CHAPTER – V
DATA ANALYSIS AND INTERPRETATION
PERCENTAGE METHOD
1) How long you have been working in Lotte India Corporation limited?
TABLE: 1
working in Lotte IndiaS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 < 1 Year 30 302 1-2 Years 14 143 3-5 Years 11 114 > 5 Years 45 45
TOTAL 100 100
CHART: 1
30
14 11
45
0
10
20
30
40
50
No.of respondents
< 1 Year 1-2 Years 3-5 Years > 5 Years
Options
work experience in LICL
No.of respondents
38
INTERPRETATION:
From this above table and chart came to know that 11% of respondents were between 3-5 years, 14% are between 1-2 years, 30% are less than one year and only 45% are more than 5 years.
2) Most important training areas for your development over last 2 years
TABLE: 2
Training in last 2 yrsS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 sales 20 202 computer/IT 24 243 Accounting 3 34 presentation skills 10 105 Technical & professional Skill 2 26 leadership 34 347 teamwork 5 58 others 2 2
TOTAL 100 100
CHART: 2
2024
3
10
2
34
52
0
5
10
15
20
25
30
35
No. of Respondents
Options
Training attended in last 2 years
sales
computer/IT
Accounting
presentation skills
Technical &professional Skill
leadership
teamwork
others
39
INTERPRETATION:
From this table, came to know that 34% of respondents attended training on leadership, 24% on computer/ IT, and only 20% on sales
3) Training is being given adequate important in your organization
TABLE: 3
Training is given adequate importanceS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 10 102 agree 36 363 neutral 15 154 disagree 21 215 strongly disagree 18 18
TOTAL 100 100
CHART: 3
10
36
15
2118
0
5
10
15
20
25
30
35
40
No.of respondents
stronglyagree
neutral stronglydisagree
Options
Training is given adequate importance
No. OF RESPONDENTS
40
INTERPRETATION: From this above chart, clearly came to know that 36% of respondent agreed
to the the statement of company having adequate training policy
4) The company has well defined training policy and adequate planning is done before designing the training program
TABLE: 4Company has defined training PolicyS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE
1 strongly agree 45 452 agree 18 183 neutral 12 124 disagree 15 155 strongly disagree 10 10
TOTAL 100 100
CHART: 4
41
INTERPRETATION:From this table, came to know that 45% of respondents strongly agreed to
the statement of company having defined training policy.
5) T&D opportunities are explicitly linked to the development of the company
TABLE: 5
Training linked to the development of the companyS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 37 372 agree 20 203 neutral 12 124 disagree 23 235 strongly disagree 8 8
TOTAL 100 100
CHART: 5
45
1812 15
10
0
1020
30
40
50
No. of
responde
nts
strongly
agree
neutral strongly
disagree
Options
Company has defined training
Policy
No. of
respondents
42
37
20
12
23
8
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
training is linked to the development of the company
No. of respondents
INTERPRETATION: 37% of respondents strongly agreed to the statement of training linked to the
development of the company, 23% disagree to the statement.
6) Employees going for training go with clear understanding of knowledge and skills they are expected to acquire
TABLE: 6
Employees go with clear idea about training programmeS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 48 482 agree 17 173 neutral 19 194 disagree 11 115 strongly disagree 5 5 TOTAL 100
CHART: 6
43
48
17 19
11
5
05
101520253035404550
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
Employees go with clear idea about training programme
respondents
INTERPRETATION: From the chart, came to know that 48% strongly agreed to the statement and
only 5% strongly disagreed the statement of employees go with clear idea for training.
7) The training that you attended so far is a good learning experience
TABLE: 7
Training is a good learning experienceS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 8 82 agree 40 403 neutral 16 164 disagree 30 305 strongly disagree 6 6 TOTAL 100 100
CHART: 7
44
8
40
16
30
6
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
training is a good learning experience
respondents
INTERPRETATION: 40% agreed to the statement, 8% strongly agreed, 16% felt as neutral, 30%
disagreed to the statement and only 6% strongly disagree to the statement of training attended so far is a good learning experience.
8) Whether the organization provide the competent trainer for training programme
TABLE: 8
Competent trainer for training programmeS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 10 102 agree 40 403 neutral 15 154 disagree 12 125 strongly disagree 23 23 TOTAL 100 100
45
CHART: 8
10
40
1512
23
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
competent trainer for training programme
respondents
ITERPRETATION: Chart shows that 40% agreed to the statement of organization provides
competent trainer for training programme, 10% strongly agreed to the statement and 23% strongly disagree to the statement.
9) You are satisfied with the facilities in the training centre
TABLE: 9
Satisfied with Facilities provided to training S.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 4 42 agree 36 363 neutral 10 104 disagree 10 105 strongly disagree 40 40 TOTAL 100 100
46
CHART: 9
INTERPRETATION:Chart shows that 40% strongly disagreed to the statement, 36% agreed to
the statement, 10% disagree to the statement of satisfied with facilities provided to training.
10) Training materials are given in the form of handouts on the topic of training
TABLE: 10
Hand outs are provided after training programmeS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 2 22 agree 34 343 neutral 16 164 disagree 42 425 strongly disagree 6 6 TOTAL 100 100
4
36
10 10
40
0
5
10
15
20
25
30
35
40
No. of
Respondents
StronglyAgree
Agree Neutral Disagree StronglyDisagree
Options
Satisfied with facilities provided to training
Respondents
47
CHART: 10
INTERPRETATION: 42% disagree to the statement of hand outs are provided for training
programme, 34% agreed to the statement and only 2% strongly agreed to the statement.
11) HOD will be discussing with the employee about the training requirement
TABLE: 11
HOD will be discussing with employees regarding trainingS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 4 42 agree 48 483 neutral 12 124 disagree 21 215 strongly disagree 15 15 TOTAL 100 100
2
34
16
42
6
0
5
10
15
20
25
30
35
40
45
No.of
respondents
strongly
agree
agree neutral disagree strongly
disagree
Options
Hand outs are provided after training programme
No. OF RESPONDENTS
48
CHART: 11
4
48
12
21
15
05
1015
202530
354045
50
No. of respondents
stronglyagree
neutral stronglydisagree
Options
HOD will be discussing with employees regarding training
No. OF RESPONDENTS
INTERPRETATION: Chart shows that 48% of respondents agreed to the statement of HOD will
be discussing with employees regarding training, 21% disagreed to the statement, 15% strongly disagreed to the statement.
12) Training was planned according to your pre-assessed training need
TABLE: 12
Training is planned to pre-assessed needS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 6 62 agree 38 383 neutral 28 284 disagree 18 185 strongly disagree 10 10
CHART: 12
49
6
38
28
18
10
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
Training is planned to preassessed need
No. OF RESPONDENTS
INTERPRETATION: 38% agreed to the statement, 10% strongly disagree to the statement of
training is planned according to pre-assessed need.
13) After the training programme there is improvement in productivity
TABLE: 13
After training improvement in productivityS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 31 312 agree 25 253 neutral 15 154 disagree 19 195 strongly disagree 10 10 TOTAL 100 100
50
CHART: 13
31
25
1519
10
0
5
10
15
20
25
30
35
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
After training improvement in productivity
respondents
INTERPRETATION: 31% of respondents felt that there is improvement in productivity after
training programme, 29% felt that there is no improvement in productivity.
14) In my work I find it easy to apply the training I have received and able to work more efficiently
TABLE: 14
After the training it find easy to applyS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 14 142 agree 56 563 neutral 20 204 disagree 8 85 strongly disagree 2 2 TOTAL 100 100
51
CHART: 14
14
56
20
8
20
10
20
30
40
50
60
No. of respondents
stronglyagree
neutral stronglydisagree
Options
After the training it find easy to apply
No. OF RESPONDENTS
INTERPRETATION: 70% find easy to apply training programme, only 10% find not easy to
apply training programme.
15) There are opportunities for me to learn new skills and for career development within the company
TABLE: 15
Opportunity to learn new skillsS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 6 62 agree 50 503 neutral 27 274 disagree 7 75 strongly disagree 10 10 TOTAL 100 100
CHART: 15
52
6
50
27
7 10
05
101520253035404550
No. of respondents
stronglyagree
neutral stronglydisagree
Options
Opportunity to learn new skills
No. ofrespondents
INTERPRETATION: 50% of respondents agreed to the statement of they are having
opportunities to learn new skills and only 10% strongly disagree to the statement.
16) My superior is always having interest on my career growth
TABLE: 16
Superior is more interested on their career developmentS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 25 252 agree 54 543 neutral 13 134 disagree 5 55 strongly disagree 3 3 TOTAL 100 100
CHART: 16
53
25
54
13
5 30
10
20
30
40
50
60
No. of respondents
stronglyagree
neutral stronglydisagree
Options
Superior is more interested on their career development
No. OF RESPONDENTS
INTERPRETATION: Table shows that 54% of respondents agreed to the above statement, 25%
strongly agree to the statement, totally 8% disagree to the statement.
17) I am encouraged to determine my own career development
TABLE: 17
Encouraged for their own career developmentS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 10 102 agree 50 503 neutral 18 184 disagree 12 125 strongly disagree 10 10 TOTAL 100 100
CHART: 17
54
10
50
18
12 10
0
5
10
15
20
25
30
35
40
45
50
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
Encouraged for their own career development
respondents
INTERPRETATION:Chart shows that 50% of respondents agreed to the statement of
employees were encouraged for their own career development, 10% strongly disagree to the statement
18) Employees know what the career development in the company is
TABLE: 18
Employees know career development opportunity in the company
S.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 12 122 agree 52 523 neutral 17 174 disagree 13 135 strongly disagree 6 6 TOTAL 100 100
55
CHART: 18
INTERPRETATION: From this above chart came to know that 52% of respondents agreed to
the above statement, 12% strongly agree to the statement and 13% disagree to the above statement.
19) Employees know what the key needs of the company in next 2 years
TABLE: 19
Know about key needs in next 2 yearsS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 23 232 agree 38 383 neutral 14 144 disagree 20 205 strongly disagree 5 5 TOTAL 100 100
CHART: 19
12
52
1713
6
0
10
20
30
40
50
60
No. of Respondents
StronglyAgree
Agree Neutral Disagree StronglyDisagree
Options
Employees know career development opportunity in the Company
Respondents
56
23
38
14
20
5
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
Know about key needs in next 2 years
respondents
INTERPRETATION: From the above table, came to know that 38% of respondents agree to the
above statement, 20% of respondents strongly disagree to the statement, and 23% strongly disagree to the statement.
20) Management support for my efforts to improve my weaknesses
TABLE: 20
Company helps to improve my weaknessS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 strongly agree 8 82 agree 38 383 neutral 24 244 disagree 12 125 strongly disagree 18 18 TOTAL 100 100
57
CHART: 20
INTERPRETATION:38% of respondents agreed to the statement of company helps to improve
my weakness, 24% responded as neutral, and 18% of respondents strongly disagree to the statement.
21) Are you satisfied with the amount of time spent for training programme?
TABLE: 21
Satisfied with the amount of time spent for trainingS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 yes 62 622 no 38 383 TOTAL 100 100
CHART: 21
8
38
24
12
18
0
5
10
15
20
25
30
35
40
No. of respondents
stronglyagree
agree neutral disagree stronglydisagree
Options
Company helps to improve my weakness
respondents
58
62
38
0
10
20
30
40
50
60
70
No. of respondents
yes no
Options
satisfied with the amount of time spent for training
No. OF RESPONDENTS
INTERPRETATION: 62% of respondents were satisfied with the amount of time spent for
training, and 30% of them were not satisfied with the time spent.
22) Who has designed and developed systematic procedure for identifying the
training needs in your organization?
TABLE: 22
Training is designed and developmentS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 HRD 31 312 Department HOD 24 243 Both 45 45 TOTAL 100 100
59
CHART: 22
31
24
45
0
5
10
15
20
25
30
35
40
45
No. of respondents
HRD DepartmentHOD
Both
Options
Training is designed and developed
No. OF RESPONDENTS
INTERPRETATION:45% of respondents felt that training is designed and developed by both
HRD and department HOD, and 31% felt the training is designed and developed by HRD.
23) How the training needs are identified?
TABLE: 23
needs identificationS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE
1 performance appraisals 66 662 production 9 93 target achievement 10 104 daily observation 9 95 All the above 6 6
total 100 100
60
CHART: 23
66
9 10 9 60
10
20
30
40
50
60
70
No. of responde
nts
performanceappraisals
dailyobservation
Options
Training need identification
No. ofrespondents
INTERPRETATION: From the chart, came to know that 66% felt training need identification
are mainly done through performance appraisals and 20% felt based on the target achievement it is identified.
24) Specify your level of satisfaction towards training and career development at
LOTTE INDIA CORPORATION LIMITED
TABLE: 24
Overall satisfaction regarding training and developmentS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 highly satisfied 17 172 satisfied 30 303 neutral 3 3
61
4 dissatisfied 28 285 highly dissatisfied 22 22
CHART: 24
17
30
3
28
22
05
1015202530
No. of respondent
s
highlysatisfied
dissatisfied
Options
Overall satisfaction regarding training and development
No. of respondents
INTERPRETATION: From the chart, came to know that 33% of felt satisfied with the training
and career development, 32% felt highly dissatisfied with the training, and 17% highly satisfied with the training.
25) The three training areas most important to your development over the next two years would be:
TABLE: 25
training needs in next 2 yearsS.NO OPTIONS No. OF RESPONDENTS PERCENTAGE1 coaching skills 1 0.52 computer software 7 3.53 foreign language 25 12.54 leadership 39 19.5
62
5 management development 20 106 marketing skills 5 2.57 negotiating skill 2 18 others 4 29 presentation skills 30 1510 sales 31 15.511 team process 16 812 Time management 20 10 TOTAL 200 100
CHART: 25
Training needs in next 2 years0.5
3.5
12.5
19.5
10
12
15
15.5
8
10
2.5
coaching skills
computer software
foreign language
leadership
management development
marketing skills
negotiating skill
others
presentation skills
sales
team process
time management
INTERPRETATION:19.5% of respondents felt they need training on leadership, 15.5% need
training on sales, 15% need on presentation skills and 12.5% of respondents felt that training is need on foreign language.
CHI SQUARE TEST
HYPOTHESIS:
Ho – there is no significant difference between satisfaction regarding training and
development among employees worked less than 1 year and greater than 5 year.
H1 – there is significant difference between satisfaction regarding training and
development among employees worked less than 1 year and greater than 5 year.
Observed frequency
63
TABLE: 26
HS S DS HDS total
< 1 yr 8 9 7 6 30
> 5 yr 9 11 15 10 45
total 17 20 22 16 75
Expected frequency
TABLE: 27
HS S DS HDS total
< 1 yr 6.8 8 8.8 6.4 30
> 5 yr 10.2 12 13.2 9.6 45
Total 17 20 22 16 75
Expected frequency = (17*30)/ 75 = 6.8
TABLE: 28O E O-E [(O-E)^2] / E8 6.8 1.2 0.21189 8 1 0.12507 8.8 1.8 0.36826 6.4 -0.4 0.02509 10.2 1.2 0.141211 12 -1 0.083315 13.2 1.8 0.245510 9.6 0.4 0.0167
Calculation
64
FORMULA:
X2 = 1.2167
Calculated value = 1.2167
Degree of freedom = (c-1) (r-1) = (4-1) (2-1)
= 3
Table value for degree of freedom 3 at 5% level of significance is 7.815
RESULT:The calculated value is less than the table value at 5% level of significance, then
accept null hypothesis (i.e) there is no significant difference between satisfaction
regarding training and development among employees worked less than 1 year and
greater than 5 year and reject alternate hypothesis.
CORRELATION
To find out correlation between facilities provided for training and training satisfaction
FACILITIES PROVIDED(X) 4 36 10 10 40TRAINING SATISFACTION(Y) 17 30 3 28 22
X Y X-X1 Y-Y1 (X-X1 ) (Y-Y1 ) (X-X1 )^2 (Y-Y1 )^24 17 -16 -3 48 256 936 30 16 10 160 256 10010 3 10 -17 170 100 28910 28 10 8 -80 100 6440 22 20 2 40 400 4
338 1112 466
65
X1 = (4+36+10+10+40)/5 = 100/5 = 20
∑(X-X1 ) (Y-Y1 )R= --------------------------------------------
√{∑(X-X1 )^2 * ∑(Y-Y1 )^2}
338
= -------------------------
√(1112*466)
R = 0.47
RESULT:
Therefore the degree of relationship (i. e) correlation between facilities provided
and training satisfaction are very low.
TWO WAY ANOVA
FOR COLUMN (designed and developed)
Ho - there is no significant difference between training offered by HRD, HOD & BOTH
H1 – there is significant difference between training offered by HRD, HOD & BOTH
FOR ROW (satisfaction level)
Ho - there is no significant difference between satisfaction level
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H1 - there is significant difference between satisfaction level
STEP: 1
DESIGNED AND DEVELOPED BY
HRD X1
Department HOD X2
BOTH X3 total
HS Y1 6 4 7 17S Y2 10 7 13 30N Y3 1 2 0 3DS Y4 12 8 8 28HDS Y5 2 3 17 22total 31 24 45 100
STEP: 2
N= 15
STEP: 3T= [∑X1+∑X2+∑X3] = 31+24+45 = 100
STEP: 4C.F = T^2/ N = (100^2)/ 15 = 666.67
STEP: 5
SST= [∑X1^2+∑X2^2+∑X3^2] – C.F
X1^2 X2^2 X3^236 16 49
100 49 1691 4 0
144 64 644 9 289
total 285 142 571
SST= 285+142+571- 666.67 = 331.33
STEP: 6
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SSC = {[(∑X1)^2/n1] + [(∑X2)^2/n2 +[(∑X3)^2/n3]}-C.F
= [31^2/5+24^2/5+45^2/5] – 666.67 = 192.2+ 115.2+405-666.67 = 45.73
STEP: 7 SSR={[(∑Y1)^2/n1] + [(∑Y2)^2/n2 +[(∑Y3)^2/n3]+[(∑Y4)^2/n4] +[(∑Y5)^2/n5]}- C.F = [17^2/3+ 30^2/3+ 3^2/3+ 28^2/3+ 22^2/3]- 666.67 = 155.32
STEP: 8
SSE = SST – (SSC+SSR) = 331.33-155.3-45.73 = 130.28
CALCULATE VARIENCE TABLE
SOURCE OF VARIENCE
Sum of squares
DEGREES OF FREEDOM mean sum of squares Variances Fc &Fr
BETWEEN COLUMN SSC = 45.73 C-1 = 2MSC= (SSC/C-1) = 22.87
(MSC/MSE) = 1.403
WITHIN COLUMN SSR= 155.32 R-1= 4MSR= ( SSR/R-1) = 38.83
(MSR/MSE) = 2.384
RESIDUAL ERROR SSE= 130.24 (C-1)(R-1) = 8 MSE= (SSE/8) = 16.29TOTAL SST= 331.33 N-1= 14
At 5 % level of significance, Table value at(2,8) = 4.46 Table value at ( 4,8) = 3.84
Therefore, For column C.V < TV For row C.V < T.V
RESULT:
Thus calculated value is less than the table value so, accept Ho. i.e there is no
significant difference between the training designed and developed by HRD, HOD
and BOTH. And also there is no significant difference between the satisfaction level
regarding training programme.
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CHAPTER VI
FINDINGS AND SUGGESTIONS
FINDINGS: Out of 100 respondents only 12 were female were female respondents and
others are male respondents
45% of respondents were working more than 5 years and those respondents
with the age of 42- 52
34% of employees attended training on leadership and 24 % of employees
upgraded their skills on computer and IT.
The company is giving adequate importance to training programme.
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The company is having defined training policy and 73% of employees
strongly agree to the statement
Nearly more than 50% of respondents felt that training attended so far is a
good learning experience.
48% strongly agreed to the statement and only 5% strongly disagreed the
statement of employees go with clear idea for training.
40% of employees said that company is providing competent trainer.
40% of respondents were dissatisfied with the facilities provided
42% disagree to the statement of hand outs are provided for training
programme,
48% of respondents agreed to the statement of HOD will be discussing with
employees regarding training, 21% disagreed to the statement, 15% strongly
disagreed to the statement.
The training is planned according to pre-assessed need and 38% agreed to
the statement.
56% of respondents found easy to apply training in their job
54% says that their superior is more interested on their career development.
50% of respondents agreed to the statement of they are having opportunities
to learn new skills and only 10% strongly disagree to the statement.
38% of respondents agreed to the statement of company helps to improve
my weakness.
62% of respondents were satisfied with the amount of time spent for
training, and 30% of them were not satisfied with the time spent.
Most of the respondents felt that training is designed and developed by both
HRD and department HOD
Majority of respondents felt that their training needs identification are
mainly done through performance appraisals.
Only less than 50% of respondents were highly satisfied with training and
career development programme
The most training needs are leadership, sales, presentation skills,
management development and foreign language.
There is no significant difference between respondents working less than 1
year and greater than 5 years regarding training satisfaction.
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SUGGESSTIONS
Management can made weekly review about how far the trainees could able
to implement the learning
Discussions regarding developmental programmes must be open and this
can bring out a high degree of trust among the employees
Management can create awareness to the employees about the key needs of
the company in the next few years
They can conduct more internal training courses related to current needs
The company can improve the amount of time spent for training to
accomplish the training objectives more effectively
Most of respondents said that training needs are identified through
performance appraisal, target achievement, etc., so the company can also
collect individual training need from employees so that the training can be
effectively planned and efficiently obtain knowledge.
Management can concentrate still more on improving career developmental
programmes
CHAPTER VII
Conclusion
Gone are the days when training was a 2 hour process on the first day of the job.
Training & Career Development has transformed from an add-on function to a core
function of companies. It has become more of a science with systematic rules and
formats guiding the companies on how to go about training and career development.
And that is the way it should be.
Training and development is a necessity for both the trainer and the trainee.
The trainer (the company) would want to make its staff more efficient in this highly
competitive world. It would want its employees to know the latest trends and
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technologies and use them according to the company’s principles and objectives.
The trainees (staff) on the other hand, view training and development as a stepping
stone for enriching their career and fulfilling their personal needs. Training and
development is another round of education for them, the knowledge from which is
to be applied later. So, it’s more of a mutual necessity and agreement between the
companies and their respective employees when it comes to training and
development.
The future would demand more from the employees as well as the
companies in terms of productivity. New technology, multi-tasking, group culture,
etc. will be more emphasized upon. This means training and development is going
to be even more important, complex and rigorous. Companies already foresee this
and are already in preparations to make their staff better equipped. On this we
conclude our report with the following words “Education ends with school but
learning ends with life.”
BIBLIOGRAPHY
BOOK REFERRED
Human resource management by Dr. C. B. Gupta, Sixth edition, Sultan chand &Sons, Educational publishers, New Delhi
Human resource management by Aswathappa
Research Methodology, Methods and techniques, Second Revised Edition, by C.R.Kothari
COMPANY SOURCE
www.lotteindia.com
WEBSITES with date
73
www.enviroliteracy.org/pdf/materials/1210.pdf www.statpac.com/statistics-calculator/counts.htm www.socialresearchmethods.net › ... › Descriptive Statistics
Dear respondent,
I am doing my project for my MBA curriculum on topic A STUDY ON
TRAINING AND CAREER DEVELOPMENT AT LOTTE INDIA
CORPORATION LIMITED, CHENNAI. I request you to allocate your valuable
time and it will take 5 minutes to complete the questionnaire. There is no
foreseeable risk associated with this project. Your survey responses will be kept
confidential and will be used for my study purpose only.
QUESTIONNAIRE
NAME: AGE:
GENDER: Male / female DESIGNATION:
1) How long you have been working in Lotte India Corporation limited?
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(a) < 1year (b) 1-3 year (c) 3-5 year (d) >5yr
2) Most important training areas for your development over last 2 years is
(a) Sales (b) Computer/IT (c) Accounting
(d) Presentation skills (e) Technical and professional skills
(f) Leadership (g) Teamwork (h) others
_____________ [Mention more than 1 if applicable]
Please indicate your level of agreement [put tick mark]
STRONGLY AGREE – SA AGREE – A DISAGREE – D
STRONGLY DISAGREE– SD NEUTRAL – N
S. No STATEMENT SA A D SD N
3 Training is being given adequate important in your
organization
4 The company has well defined training policy and
adequate planning is done before designing the
training program
5 T&D opportunities are explicitly linked to the
development of the company
S. No STATEMENT SA A D SD N
6 Employees going for training go with clear
understanding of knowledge and skills they are
expected to acquire
7 The training that you attended so far is a good
learning experience
8 Whether the organization provide the competent
trainer for training programme
9 You are satisfied with the facilities in the training
centre
10 Training materials are given in the form of handouts
on the topic of training
11 HOD will be discussing with the employee about
the training requirement
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12 Training was planned according to your pre-
assessed training need
13 After the training programme there are
improvement in productivity
14 In my work I find it easy to apply the training I
have received and able to work more efficiently
15 There are opportunities for me to learn new skills
and for career development within the company
16 My superior is always having interest on my career
growth
17 I am encouraged to determine my own career
development
18 Employees know what are the career development
in the company
19 Employees know what the key needs of the
company in next 2 years
20 Management support for my efforts to improve my
weaknesses
21) Are you satisfied with the amount of time spent for training programme?
(a) Yes (b) no
22) Who has designed and developed systematic procedure for identifying the
training needs in your organization?
(a)HRD (b) Department HOD (c) Both
23) How the training needs are identified?
(a) Performance appraisal (b) Production record (c) Measuring of target
(d) Daily observation (e) All the above achievement
24) Specify your level of satisfaction towards training and development at LOTTE
INDIA CORPORATION LIMITED
(a) Highly satisfied (b) Satisfied (c) Dissatisfied
(d) Highly dissatisfied (e) Neutral
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25) The three training areas most important to your development over the next two
years would be:
(a)Sales (b) Marketing skills Technical/professional
(c) Time management (d) Negotiating skills
(e)Management development (f) Leadership
(g)Team process (h) Coaching skills
(i)Computer software (j) Presentation skills
(k)Foreign language (l) others ____________________
Thank you for your kind response
Yours truly,
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