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Lync 2013 TechTalk.pptx

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© Copyright 2012 Hewlett-Packar d Development Company, L.P. The information contained herein is subject to change without notice. Lync 2013 TechTalk by Microsoft July-September, 2014 Lync 2013  Headsets  Managing Lync Meetings
Transcript
Page 1: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Lync 2013

TechTalk by MicrosoftJuly-September 2014

Lync 2013 ndash Headsets ndash Managing Lync Meetings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice2

Unified Communications with Lync 2013

bull The purpose of this quick training guide is to provide instructions for

2013 PC Phone and Desktop video

bull This quick training guide will cover the following topics

bull Lync Overview

bull Headsets and audio devices

bull Configuring the Lync audio settings

bull

Configuring Lync Meetingsbull Sharing Content

bull Getting Help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3

Unified Communications Services

Scheduled Click-

to-Conference

ScheduledConferencing Service

Requirements

Must have Lync

For internalexternal use

Extra Hardware

Lync Headset

Service Launched Nov2013 377K enabled

Click-to-TalkClick-to-ConferenceClick-to-Share

PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing

Requirements

Must have Lync

Extra HardwareLync Headset

Service Launched March2011 377K enabled

PC

Phone

Full Phone features withVoicemail in Exchange

RequirementsMust have Lync and be enabledfor the service

Extra Hardware

Lync Headset

Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay

May 130K users enabled

Desktop

Video

Desktop VideoConferencing Service

Requirements

Must have Lync

Extra Hardware

Lync Headset amp Webcam

Service Launched Nov2012 377K enabled

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4

Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t

What is Lync

Start an impromptu meeting with one click -- or

meeting using Outlook ndash its that simpleMeetings

Mobile App All the Lync tools to make you more productive o

PC PhoneUse your PC to make and receive phone calls dire

laptop Inbound and outbound dialing with voice

eligibility check here

Instant

Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat

SharingShare your desktop documents and applications

discussion with one colleague into a conference

ldquodraggingrdquo in more colleagues

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5

Using Lync you will hellip

Save yourselfa minimum of

45 minutes a

month Save HPmillions ofdollars a

yearStay

connectedwith

colleagues

Share work conduct

polls use whiteboards

ndash without additional

links or software

Collaborate

quicker easier

Stop the

emailchain

c

b

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 2: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice2

Unified Communications with Lync 2013

bull The purpose of this quick training guide is to provide instructions for

2013 PC Phone and Desktop video

bull This quick training guide will cover the following topics

bull Lync Overview

bull Headsets and audio devices

bull Configuring the Lync audio settings

bull

Configuring Lync Meetingsbull Sharing Content

bull Getting Help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3

Unified Communications Services

Scheduled Click-

to-Conference

ScheduledConferencing Service

Requirements

Must have Lync

For internalexternal use

Extra Hardware

Lync Headset

Service Launched Nov2013 377K enabled

Click-to-TalkClick-to-ConferenceClick-to-Share

PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing

Requirements

Must have Lync

Extra HardwareLync Headset

Service Launched March2011 377K enabled

PC

Phone

Full Phone features withVoicemail in Exchange

RequirementsMust have Lync and be enabledfor the service

Extra Hardware

Lync Headset

Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay

May 130K users enabled

Desktop

Video

Desktop VideoConferencing Service

Requirements

Must have Lync

Extra Hardware

Lync Headset amp Webcam

Service Launched Nov2012 377K enabled

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4

Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t

What is Lync

Start an impromptu meeting with one click -- or

meeting using Outlook ndash its that simpleMeetings

Mobile App All the Lync tools to make you more productive o

PC PhoneUse your PC to make and receive phone calls dire

laptop Inbound and outbound dialing with voice

eligibility check here

Instant

Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat

SharingShare your desktop documents and applications

discussion with one colleague into a conference

ldquodraggingrdquo in more colleagues

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5

Using Lync you will hellip

Save yourselfa minimum of

45 minutes a

month Save HPmillions ofdollars a

yearStay

connectedwith

colleagues

Share work conduct

polls use whiteboards

ndash without additional

links or software

Collaborate

quicker easier

Stop the

emailchain

c

b

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 3: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice3

Unified Communications Services

Scheduled Click-

to-Conference

ScheduledConferencing Service

Requirements

Must have Lync

For internalexternal use

Extra Hardware

Lync Headset

Service Launched Nov2013 377K enabled

Click-to-TalkClick-to-ConferenceClick-to-Share

PC-to-PC Voice ServiceAd-Hoc Conferencingand Desktop Sharing

Requirements

Must have Lync

Extra HardwareLync Headset

Service Launched March2011 377K enabled

PC

Phone

Full Phone features withVoicemail in Exchange

RequirementsMust have Lync and be enabledfor the service

Extra Hardware

Lync Headset

Service Launched Standard backoffice solution as of Nov 2012Leverage GRE siteTransformations amp PC PhoneOverlay

May 130K users enabled

Desktop

Video

Desktop VideoConferencing Service

Requirements

Must have Lync

Extra Hardware

Lync Headset amp Webcam

Service Launched Nov2012 377K enabled

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4

Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t

What is Lync

Start an impromptu meeting with one click -- or

meeting using Outlook ndash its that simpleMeetings

Mobile App All the Lync tools to make you more productive o

PC PhoneUse your PC to make and receive phone calls dire

laptop Inbound and outbound dialing with voice

eligibility check here

Instant

Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat

SharingShare your desktop documents and applications

discussion with one colleague into a conference

ldquodraggingrdquo in more colleagues

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5

Using Lync you will hellip

Save yourselfa minimum of

45 minutes a

month Save HPmillions ofdollars a

yearStay

connectedwith

colleagues

Share work conduct

polls use whiteboards

ndash without additional

links or software

Collaborate

quicker easier

Stop the

emailchain

c

b

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 4: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice4

Voice and video calls meetings presence sharing and instant messaging (IM) in one easy-t

What is Lync

Start an impromptu meeting with one click -- or

meeting using Outlook ndash its that simpleMeetings

Mobile App All the Lync tools to make you more productive o

PC PhoneUse your PC to make and receive phone calls dire

laptop Inbound and outbound dialing with voice

eligibility check here

Instant

Message Got a quick question Get a quick answer ldquoPreseyou if someone is free busy in a meeting ndashchat

SharingShare your desktop documents and applications

discussion with one colleague into a conference

ldquodraggingrdquo in more colleagues

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5

Using Lync you will hellip

Save yourselfa minimum of

45 minutes a

month Save HPmillions ofdollars a

yearStay

connectedwith

colleagues

Share work conduct

polls use whiteboards

ndash without additional

links or software

Collaborate

quicker easier

Stop the

emailchain

c

b

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 5: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice5

Using Lync you will hellip

Save yourselfa minimum of

45 minutes a

month Save HPmillions ofdollars a

yearStay

connectedwith

colleagues

Share work conduct

polls use whiteboards

ndash without additional

links or software

Collaborate

quicker easier

Stop the

emailchain

c

b

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 6: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

The Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 7: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice7

Lync Main Window

Streamlined with a familiar experience

Four Environment areas

Contacts

Conversations

Phone

Meetings

Frequent contacts is now lsquoFavoritesrsquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 8: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice8

Lync Conversation Windows

Upgrade a IM Conversation

Audio call

Video call

Sharing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 9: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice9

Conversation Window Icons

View messages from participants

Click to mute or hover to view the dial pa

your volume or transfer the call

Share your webcam video

Choose a contact sharing options take n

attachments

View the list of participants invite more

the call and other conferencing actions

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 10: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice10

Tabbed Conversations

Tabbed conversations ndash IMrsquos and calls

Easy to navigate between conversationsUse the pop-out icon to view a conversation in

its own window

To turn this feature off go to Options gt General

gt Conversation window

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 11: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice11

The People Card

Summary Details

People Card is available from all

Office applications

View presence

Start IM Phone or Video

Conversations

Get Contact Details

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 12: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Headsets Audio Quality ampPerformance

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 13: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice13

Headset deployment

bull HP IT is purchasing 150000 headsets

bull Business-funded headsets available to order via SmartBuy cat

items can be found herebull All new employees will be issued a headset with their laptop

starting June

The recommended headset is the WIRED Jabra ($28 USD) or Plantronic

USD)

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 14: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice14

Configuring the audio settings

bull The Lync client will automatically select and configure the best audio

device plugged into the PC as the default device

bull Lync detects all of the audio devices plugged into the PC and allows you

to switch devices before and during a call

bull When a audio device is selected Lync will properly configure the speaker

and microphone of the device

bull The ldquoCheck Call Qualityrdquo feature should be used as a test to hear how

you sound by recording a brief message an having it played back to you

bull There should be no need for you to make any modifications in the

Windows sound settings

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 15: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice15

Configuring the audio settings

Lync does a good job at configuring the audio

device settings But you can go into the audio

service configuration settings to do fine tuningsuch as

bull Modifying and testing the speaker ringer

and microphone sound levels

bull Checking your call quality

bull Configuring the secondary ringer so that twoconnected audio devices ring when you have

an inbound call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 16: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice16

For the best Lync performance hellip

Use an approved

headset for the

best audio

quality

A wired connectionwill provide better

call quality

Avoid background

noise ndash Lync letsyou see where the

noise is coming

from and mute that

line

Chec

ens

runnive

HP Re

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 17: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync 2013 Client

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 18: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

Checking Your Lync Usage

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 19: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 1937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice19

How can I check my Lync usage

myIT Dashboard

httpapatecor

Select ldquoLyncrdquo from

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 20: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice20

How can I check my Lync usage

myIT Dashboard

httpapatecorp

Hover over ldquocall qu

call to learn more

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 21: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Started

With

Lync Meetings amp Conferencing

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 22: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice22

Schedule a Meeting

bull You can simply schedule a Meeting by clicking on ldquoNew Lync

Meetingrdquo in your calendar ribbon

bull In the meeting request add recipients a subject agenda

date and time

bull

The meeting request contains the meeting link and audioinformation that the participant can use to join the meeting

or conference call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 23: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice23

Customizing your Meeting Options

bull In the meeting request click ldquoMeeting Optionsrdquo

minus A New Meeting Space creates new conference IDs for each call

minus Dedicated meeting space great for HP team meetings

bull Lobby option

minus To control meeting access select an option under ldquoThese people dont have to wait inthe lobbyrdquo

minus To Choose presenters select an option underrdquo Whos a Presenter

bull Phone

minus We provide over 180 dial in numbers based on country

bull Click ldquoRemember Settingsrdquo

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 24: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice24

Managing Your Meeting

bull Under the Participants tab right click on the

persons name to mute unmute or remove

bull Click the ldquoActionsrdquo tab to

minus Invite more People

minus Mute Audience

minus Block Video

minus Hide Names

minus Set everyone as an Attendee

minus Invite by Email

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 25: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice25

Sharing your Desktop or a Program

bull You can share your desktop or a Specific Program

bull On the ldquoPresentrdquo tab

minus Share your Desktop

minus Share a Program or PPT

minus Activate a Poll

minus Start a Whiteboard session

bull One the Attachments tab

minus Share attachments during the call

For the Best sharing experience DO Not share your whole desktop ndash s

the PowerPoint slides or the programhellip

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 26: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice26

Create a Poll in Your Meeting

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 27: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice27

Capturing Meeting Notes and Participants

bull On the ldquoONENOTE tab

minus Capture meeting participants

minus Capture meeting notes

minus Send meeting notes immediately after

the call

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 28: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2837

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Demo

Lync Meetings amp Conferencin

H d E l P i i j i L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 29: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 2937

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice29

How do External Participants join a Lync call

For Audio Dial a local number provided in the meetin

bull The best overall experience is Have the participant join via Lync 2010 or Lync 2013 if it is altheir PC The user can join via federation if they have an account through their own company

the external user in your Lync contacts If you see presence status then they can join via Lyn

bull The second recommendation would be to install the Lync 2010 attendee on the PC This allo

participant to join meetings without having to log into a client Here are the links - httpww

usdownloaddetailsaspxid=23396 and httpwwwmicrosoftcomen-usdownloaddetai

bull If the user has Windows 8 or Windows 81 the user can install the Lync client from the WindoLync client from the Windows store allows you to join a meeting as a guest without logging in

credentials See httpofficemicrosoftcomen-uslync-helpjoin-and-exit-a-lync-meeting

bull Finally if the user has a compatible browser and OS the user can join and see content from t

the web interface All functionality is enabled for HP and assuming that the userrsquos OS brows

the user can see shared content and even share their own content once the plug-in is installe

Tips for Content Sharing amp Audio

F t i t L ll

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 30: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3037

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice30

Fast access into your Lync calls

bull View meetings

bullClick to Join

Available is the latest Lync 2013 client

H d

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 31: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3137

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice31

Handy resources

Main Lync page

Learn more about headsets

Instructional videos and user guides

Learn how to schedule start and join a meeti

Got feedback We want to know

Need help

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 32: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3237

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice32

Need help

bull Get IT self-service support including

videos tutorials how-to guides FAQs

bull

Get IT help desk (call chat)bull OneHP forum

bull During the month of August we will be

offering LIVE Techtalks on using Lync

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3337

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 33: Lync 2013 TechTalk.pptx

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copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Getting Help

Best Practices and Frequent

Asked Questions

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 34: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3437

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice34

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

Headsetsbull Make sure that you are using a USB headset and not your Laptop Speakers and Microphones

bull Make sure that you plug your headset into the LAPTOP and NOT into the docking station

Check what your PC is doing

bull Running multiple applications that are CPU or memory intensive can impact your audio quapossible close any unnecessary applications or processor intensive applications when you a

being on a Lync call

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 35: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3537

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice35

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

If you are on a wireless network

bull Switch to a wired (Ethernet) connection

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

If you are on a wired network

bull Turn off the wireless network adaptor (WiFi)

bull Stop any bandwidth intensive activities (eg file downloads streaming videos)

bull If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port

or switch

Best Practices for Best Network Quality

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 36: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3637

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice36

Best Practices for Best Network QualityLync Voice Calls and Click-to-Conference

httpitsupporthpcomportalsitesgdocumentdetaildocid=KM0

For users at home

bull Ensure that your router or modem at home has the latest firmware available

bull Check the network cables between your computer and the router and between the router an

ensure that they are plugged in and do not show signs of damage

If you are connected to the HP network remotelybull Ensure that you are using the latest HP Remote Access version software

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You

Page 37: Lync 2013 TechTalk.pptx

8102019 Lync 2013 TechTalkpptx

httpslidepdfcomreaderfulllync-2013-techtalkpptx 3737

copy Copyright 2012 Hewlett-Packard Development Company LP The information contained herein is subject to change without notice

Questions

Thank You


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