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Lync Express – The Evolution of Unified Communications November 21, 2013 Frederic Dickey VP Customer Services and Product Management
Lync Express – The Evolution of Unified Communications
November 21, 2013 Frederic Dickey
VP Customer Services and Product Management
POLL
Agenda
• Unified Communications Defined
• Lync Server 2013 Demystified
• Evolution of Voice with Lync users
• Lync Express Introduction
• Use Case Scenarios
• Configuration and Implementation Guides
• Wrap up
© 2013 Sangoma Technologies 3
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Unified Communications Defined
© 2013 Sangoma Technologies 4
There are many definitions of Unified Communications but generally speaking it combines multiple real-time and offline communication modes (such as telephony, video, email, fax, and instant messaging) plus a range of additional capabilities (including presence detection and click-to-call) into a single, integrated solution. With UC solutions, users can access and manage all of their communications tools from a single environment, regardless of their location.
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LYNC DEMYSTIFICATION
Lync 2013 is Microsoft UC Solution
© 2013 Sangoma Technologies 6
End-user software clients
Sample end-user hardware
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Lync Server 2013 Architecture/Roles
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Office 365
Remote Users
Federated Users
SIP Trunks
PSTN
Edge Server
Reverse Proxy
Enterprise SBC
VoIP GW
SIP
SIP
Firewall Firewall
Lync Users
Office Web Apps Server
Active Directory Server
Exchange UM Server SIP
T1/E1
Lync Server
Mediation Server
Survivable Branch Server
DMZ
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Lync 2013 Enterprise Voice. Complex!
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EVOLUTION OF ‘VOICE’
Lync “Voice” Evolution
• Phase 1: Computer to Computer
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Office 365
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Lync “Voice” Evolution
• Phase 2: Lync Meetings
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Office 365
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Lync “Voice” Evolution
• Phase 3: Lync Meeting Phone Callers
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Office 365
Conference Call Service
VOIP
PSTN
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Lync “Voice” Evolution
• Phase 4: Call Phones Directly
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Office 365
Lync to Phone
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Lync “Voice” Evolution
• Phase 4: Call Phones Directly
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Office 365 -Exchange
-Sharepoint -Skydrive
Hosted Lync Provider
VOIP
PSTN
“Federation”
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Lync “Voice” Evolution
• Phase 5: Enterprise Voice
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Office 365 -Exchange
-Sharepoint -Skydrive
VOIP
PSTN
“Federation”
On-Premise Lync
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LYNC EXPRESS INTRODUCTION
Introducing Lync Express Appliance
© 2013 Sangoma Technologies 17
Runs on Hyper-V
Vega eSBC
Lync 2013 Server
Reverse Proxy
Active Directory
Edge Server
Mediation Server
VoIP Gateway
Windows Server 2012
Made by Sangoma and Lync
2013 Certified!
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Sangoma Lync 2013 Certified SBCs
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Sangoma Lync 2013 Certified Gateway
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We’re Back: Lync Express Appliance
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Runs on Hyper-V
Vega eSBC
Lync 2013 Server
Reverse Proxy
Active Directory
Edge Server
Mediation Server
VoIP Gateway
Windows Server 2012
Made by Sangoma and Lync
2013 Certified!
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Easier Way to Deploy Lync Server 2013
© 2013 Sangoma Technologies 21
Office 365
Remote Users
Federated Users
SIP Trunks
PSTN
DMZ
Edge Server
Reverse Proxy
Enterprise SBC
VoIP GW
SIP
SIP
Firewall Firewall
Lync Users
Office Web Apps Server
Active Directory Server
Exchange UM Server SIP
T1/E1
Lync Server
Mediation Server
Survivable Branch Server
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Much Simplified Deployments!
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Office 365
Remote Users
Federated Users
Lync Users Office Web Apps
Server
Exchange UM Server SIP
T1/E1
Survivable Branch Server
SIP Trunks
PSTN
Active Directory Server
Leverage Existing Active Directory Infrastructure
(Turn off Local Active Directory VM)
Firewall
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Configuration Options
• PSTN Lync Express – Up to 8E1/T1s, BRI or analog
• SIP Trunking Lync Express – Up to 250 sessions/calls
• Combination PSTN and SIP Trunking • Up to 250 SIP sessions and multiple TDM connections
• Microsoft Software pre-installed, not licensed – Leave it to our channels
• Provides Maximum Deployment Flexibility!
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LYNC EXPRESS USE CASES
Office 365/Premise Lync 2013 Implementation
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ADFS*
DirSync* Active Directory
Lync Server
Mediation Server
Office 365
O365 User
Local user
Inte
rnet
Edge Server
Reverse Proxy
VoIP Gateway
Enterprise SBC
Runs inside Lync Express
*Note: DirSync and ADFS can be hosted on Azure IaaS, which removes the need for additional separate servers.
*Active Directory Federation Services
DMZ
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O365 Server Licensing Requirements
• (1) Windows Server 2012 Standard License – 2nd license required if you run a domain controller on the
appliance.
• (1) Lync Server 2013 – A license must be assigned for each instance of the server
software that is running the front-end server role—all other roles do not require a license. Lync Server 2013 is licensed in one edition for all deployment scenarios.
– http://office.microsoft.com/en-us/lync/microsoft-lync-licensing-overview-lync-for-multiple-users-FX103789668.aspx
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Client Licensing Requirements
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E4 adds Enterprise voice: “Enhance or replace traditional PBX phone systems with the call capabilities offered in Lync Server 2013 Plus CAL.”
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Greenfield Deployments
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Note: Other Lync Roles not shown to reduce diagram complexity
SIP Trunks SBC
Lync Express
Enterprise SBC Mediation Server
Lync 2013 Server Lync End Point
SIP
PSTN
Lync Express
VoIP Gateway Mediation Server
Lync 2013 Server Lync End Point
100 T1/E1
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Behind Existing PBX
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SBC
Lync Express
Enterprise SBC Mediation Server
Lync 2013 Server Lync End Point
Existing PBX
SIP
Lync Express
VoIP Gateway Mediation Server
Lync 2013 Server Lync End Point
100
Existing PBX
T1/E1
• Keep PBX dial plan • Use PBX multi-line appearance ringing
fur dual use (legacy PBX phone and Lync)
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In Front of Existing PBX
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PBX
PSTN T1/E1 Call
Rules
Lync users
Lync users
T1/E1
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Legacy IP-PBX Migration to Lync
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SBC: • Performs SIP Security functions • UDP / TCP Translation • SIP harmonization
• Media harmonization • Intelligent Call Routing
• Active Directory Routing • Unified Dial Plan
PBX
Enterprise SBC
Mediation Server
Lync Server
SIP Trunk
SIP
SIP
SIP
Active Directory
SBC
Lync Express
Lync End Point
Note: Existing AD Infrastructure could be used instead of running on Lync Express
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Legacy PBX Migration to Lync
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SBC: • Performs SIP Security functions • UDP / TCP Translation • SIP harmonization
• Media harmonization • Intelligent Call Routing
• Active Directory Routing • Unified Dial Plan
PBX
Mediation Server
Lync Server
Lync End Point
SIP Trunk
SIP
SIP
SIP
Active Directory
SBC
Lync Express
Note: Existing AD Infrastructure could be used instead of running on Lync Express
100 T1/E1
VoIP Gateway
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Lync Transition with Analog Lines
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SBC: • Performs SIP Security functions • UDP / TCP translation • SIP harmonization
• Media harmonization • Intelligent Call Routing
• Active Directory Routing • Unified Dial Plan
Enterprise SBC
Mediation Server
Lync Server
Lync User
SIP Trunk
SIP
SIP
SIP
FXS VoIP Gateway
Active Directory
Analog 5000
SBC
Lync Express
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Branch Office Deployments
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Lync Express
Enterprise SBC Mediation Server
Lync 2013 Registrar
Lync End Point
VoIP Gateway
Configured as a Survivable Branch Server
WAN
HQ
Lync Express
Enterprise SBC Mediation Server
Lync 2013 Server
Lync End Point
VoIP Gateway
Branch Office configured as a Central/Autonomous Site
WAN
HQ
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POLL
CONFIGURATION AND SET-UP
Desktop: Windows Server 2012
© 2013 Sangoma Technologies 37
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Hyper-V Manager View
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Lync Server 2013 Control Panel
© 2013 Sangoma Technologies 39
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SBC Dashboard
© 2013 Sangoma Technologies 40
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VoIP Gateway Dashboard
© 2013 Sangoma Technologies 41
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Quick Start Guide (wiki.sangoma.com)
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POLL
WRAP UP
Specific Benefits of Using Lync Express
• Reduce complexity
– No need to source and “right-size” a server
– All key components preloaded
– TDM gateway and SBC pre-loaded
• Simplify configuration and management
– GUI access for all components
• Deployment Flexibility
– Applicable with Several Use Case Scenarios
© 2013 Sangoma Technologies 45
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Q&A/More Info/Thank you!
© 2013 Sangoma Technologies 46
• Guide to Lync Express http://wiki.sangoma.com/Lync-Express
• For future training, visit http://www.sangoma.com/resources/training
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