1

About Us

2

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools

& Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping

Results

9. Customer

Satisfaction

3

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

44

55

Sample Of Our Clients

Banking

Telecommunicati

on & Media

Auto

FMCG

Retail Trade

Centers

66

Sample Of Our Clients

Medical &

Pharmaceutica

l

Services

Food

Insurance

Government &

Education

77

Magnistat® Has Produced & Delivered Unique, Accurate & Comprehensive Programs Locally As Well As Internationally In The Following:

oMystery Shopping Programs And Shopping Competitors

o Customer Satisfaction Surveys

o Usage & Attitude Research

o Brand Positioning Survey

o Concept Test Survey

o Communication And Media Research

o Real Estate Development Survey

o Statistics, Reporting And Desk Research

o Analysis Report

Our Menu

88

Systems & Affiliations

Magnistat® Affiliated & Members Of The MostMR International Association Organizations:

o “Prophet” Systems.

o MSPA, Reports On The Mystery Shopping Business In The USA And Around The World.

o IAOS With Access To Data In European, American, Asian And African Markets.

o ASTD.

o ESOMAR The World Organization For Enabling Better Research Into Markets, Consumers And Societies

99

A professional software development

company, with a vision of becoming

the key to delivering high techDesigns & delivers Strong, Measurable

& Tangible Human Performance

Development Programs

Innovative training solution changing

the world of work by providing relevant

Skill-oriented training

Develop people through providing

training solutions for different sectors

Measure the competencies for a Vital

Job, Applicant & Job Holder

MagniStat Sister Companies

10

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools

& Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping

Results

9. Customer

Satisfaction

1111

1212

What Is Mystery Shopping?

What Is "Mystery Shopping"?

Mystery Shopping Is An Objective View Of Business Through The Eyes Of Customers.

Mystery Shoppers Visit Businesses Anonymously, Posing As A Regular Customer, To Experience And Evaluate The Level Of Customer Service Provided.

Mystery Shopping Provides Management With A Detailed Assessment Of Employee Performance And The Variables That Affect Your Customer's Experience And Satisfaction.

13

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

1414

1515

Total Value

A Well Planned And Executed Mystery Shopping Program Will Provide Management With:

- Method To Measure The Current Performance Of Employees

- Measure Service Areas That Help Enhance Revenue

1616

Total Value

The Detailed Feedback From The Mystery Shopper's Visit Provides Management With;

- Understanding Of Their Staff's Areas Of Strength

- Recognize Service Areas To Improve

- Highlighting Those Areas Requiring Additional Attention/Remedial Or Training.

1717

1818

Total Value

Mystery Shopping Provides Decision-makers With:

- Actionable Information To Increase Sales- Increase Profits, - Improve Customer Satisfaction- Enhance Employee Performance.

19

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

2020

Mystery Shopping Program

How Long Does It Take To Start A Mystery Shopping Program?

Magnistat® Works Closely With Clients To Develop Mystery Shopping Programs That Addresses Your;

- Company's Organizational Goals. - Training Objectives And Quality Initiatives.

On The Average A New Mystery Shopping Program Can Be Customized And Implemented Within A Couple Of Weeks After The Initial Consultation And Approval Of The Client.

21

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools

& Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

2222

2323

Mystery Shopping Tools & Techniques

How We Determine Our Mystery Shopping Tools:

Magnistat® Mystery Shopping Studies May Cover The Following Areas Of Assessments:

- The Client’s Own Organization - Intermediate Agents (Retailers/Distributors..Etc)

What Mystery Shopping Techniques Used?

Mystery Shopping Techniques May Include The Following:- Mystery Observation.- Mystery Visits.- Mystery Telephone Calls.- Mystery Mail/Fax.- Mystery E-mail/Websites.

2424

2525

Mystery Shopping Evaluation

Can We Use Our Existing Mystery Shopper Evaluation Forms?

Shoppers' Web Access Has Developed And Implemented HundredsOf Programs For A Variety Of Industries.

Magnistat® Experienced Designers Can Custom Develop A Completely New Evaluation Form

Magnistat® Uses Your Existing Mystery Shopper Forms Or Suggest Ways To Improve Your Current Evaluation Strategies To Target Key Objectives And Areas Of Concern.

26

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

2727

2828

Mystery Shopping Request

How Do We Handle Our Shopping Requests?

Magnistat® Uses A Team Of Account Supervisors To Handle All Of Our Client Requests.

Each Client Is Assigned To An Account Supervisor Who Is Responsible For Day-to-day Client Management Activities Including Shopper Follow-up, Audit And Review, And Final Distribution Of The Completed Mystery Shopper And Program Summary Reports.

Magnistat® Believes This Approach To Be An Essential Link In Maintaining Excellent Communications With Our Clients And To Ensure The Quality And Reliability Of Our Mystery Shopping Programs.

29

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

3030

3131

Mystery Shopping Schedule

How Our Mysteries Shopping Requests Scheduled?

Shoppers Are Scheduled Through Our Scheduling Staff And Automated Scheduling System.

Magnistat® Selects Only The Best Qualified Mystery Shoppers Each Shopper Has A Detailed Profile In Our Proprietary Database As Well As A Complete History Of Their Experience And Certifications

Magnistat® Mystery Shopper Is Graded After Completion Of Each Shop.

This Ensures That We Select Only The Best Qualified Mystery Shoppers To Guarantee The Quality Of The Reports.

32

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping

Results

9. Customer

Satisfaction

3333

3434

Mystery Shopping Results

How Does Magnistat® Reports The Results?

We Transfer Account Management, User Login And Password

Clients Are Able To Maintain 24/7 Access To The Shopper Reports And Summary Data.

Magnistat® Programmers Provide For Multiple Levels Of Password Protected Access

Once Published, The Data Is Available Instantaneously For Review By Your List Of Approved Users

35

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

3636

3737

Customer Satisfaction

Does Magnistat’ Guarantees Shop Reports?

All Magnistat® Mystery Shopping Programs ComeWith A 100% Satisfaction Guarantee.

Should You Receive A Mystery Shopper Report ThatWas Not Completed To Your Specifications OrSatisfaction;

We Will Replace The Evaluation At ThatLocation At No Additional Cost.

38

Agenda

1.

Who are we?

2.

What is Mystery

Shopping?

5. Mystery

Shopping Tools &

Techniques

7. Mystery

Shopping

Schedule

10. Sample of

our Clients

3. What can

Mystery

Shopping Do?

4. Mystery

Shopping

Program

6. Mystery

Shopping

Request

8. Mystery

Shopping Results

9. Customer

Satisfaction

3939

4040

Sample Of Our Clients

Banking

Telecommunicati

on & Media

Auto

FMCG

Retail Trade

Centers

4141

Sample Of Our Clients

Medical &

Pharmaceutica

l

Services

Food

Insurance

Government &

Education

4242

Thank you !

We appreciate Your Business