© 2010 Jones and Bartlett Publishers, LLC

Umiker's Management Skills for the New Health

Care Supervisor, Fifth Edition

Charles McConnell

© 2010 Jones and Bartlett Publishers, LLC

Chapter 4

 

Organizing, Coordinating, Organizing, Coordinating,

and Controllingand Controlling

© 2010 Jones and Bartlett Publishers, LLC

Organizing is --

the process of gearing up to

implement decisions that result

from planning;

the establishment of the structure

within which the work gets done

© 2010 Jones and Bartlett Publishers, LLC

Corporate Values:

In value statements employers

express what they regard as

evidence of loyalty, expected

behavior, or ethical practice.

© 2010 Jones and Bartlett Publishers, LLC

Personal Values

What we as individuals consider

ethical or unethical depends on

our personal value systems, those

fundamental concepts and

motives in which we believe.

© 2010 Jones and Bartlett Publishers, LLC

Authority

Authority is formal power that is

delegated; that is, passed on

down the hierarchy to the point

at which it is to be applied.

© 2010 Jones and Bartlett Publishers, LLC

Personnel Administration includes:

selecting, orienting, and training new

employees,

assigning or delegating to subordinates,

scheduling and approving overtime, and

coaching, counseling, and disciplining

employees.

© 2010 Jones and Bartlett Publishers, LLC

Unity of Command

For each task that must be done,

the employee who performs it

is directly accountable to

someone.

© 2010 Jones and Bartlett Publishers, LLC

Span of Control

In simplest terms span of control

refers to the number of employees

who report to a single leader.

Effective span of control is

determined by a variety of factors.

© 2010 Jones and Bartlett Publishers, LLC

To Assign Work, the Supervisor Must know:

what must be done

what equipment and supplies are

needed

what authority he or she has

what quality and productivity

requirements must be met

© 2010 Jones and Bartlett Publishers, LLC

To Assign Work, the Supervisor Must know (more):

what the cost constraints are

where each task is to be performed

where supplies and service supports

are found

where to obtain help when needed

© 2010 Jones and Bartlett Publishers, LLC

To Assign Work, the Supervisor Must know (more):

who does what

when the work must be done

(deadlines, turnaround time, etc.)

when changes must be made

how the work is to be performed

(method or procedure)

© 2010 Jones and Bartlett Publishers, LLC

To Assign Work, the Supervisor Must know (more):

how well, how quickly, and how

economically the work must be

done

why the work must be done and

how the employee’s work fits into

the big picture

© 2010 Jones and Bartlett Publishers, LLC

In assigning, the supervisor must also:

Ensure the employee has time available

Provide necessary training Explain the assignment Provide complicated orders in writing Alert the employee to potential

problems Assign a complete task rather than

breaking it up.

© 2010 Jones and Bartlett Publishers, LLC

The Informal Organization

Not represented by any chart or

lines of authority, it essentially

consists of all persona who

maintain speaking relationships

with each other.

© 2010 Jones and Bartlett Publishers, LLC

The “Grapevine”

The communications network of the

informal organization

© 2010 Jones and Bartlett Publishers, LLC

Informal Leaders

Those persons in the

organization who are looked to

for guidance and advice

although they have no formal

organizational authority

© 2010 Jones and Bartlett Publishers, LLC

Coordinating

the process of synchronizing

activities and participants so

that they function smoothly

with each other

© 2010 Jones and Bartlett Publishers, LLC

Controlling

Consisting of follow-up and

correction, controlling is the making

of adjustments essential to the

implementation of all plans and

decisions

© 2010 Jones and Bartlett Publishers, LLC

Never Forget:

Follow-up on implementation has

traditionally been the weakest

part of the decision-making

process also the weakest part of

the implementation of any plan.