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Meetup ChatBot Superare i limiti dei chatbot: omnicanalità e coinvolgimento umano
Meetup ChatBotSuperare i limiti dei chatbot: omnicanalità
e coinvolgimento umano
Who Are we?Mirko PuliafitoCTO & Partner
Internationalization Board Member
Project Manager ProfessionalAgile/Lean lover
Matteo BruniProduct Manager
Startup Tech Mentor
Eudata provides an omnichannel Customer Engagement platform
empowered by a sofisticated Artificial Intelligence engine
EUDATA
Conversation is the new Customer UI
Here is where to find your Customers today
Self (ChatBOT)
Assisted
outbound
inbound
360° Customer View
Mobile
web
Kiosk Branch
Expert
Digital CC
EUDATA DIGITAL ENGAGEMENT HUB
Web and Mobile
Messaging
Administration, Configuration, Supervisor
Routing, Reporting
Real Time Collaboration
Audio Video Cony Artificial Intelligence
Front end Connectors
External Integrations
Proactive Engagement
Audio VideoRecording
ChatPeristent chatEmailSms
Desktop SharingApp SharingCoBrowsing
BrainWorkflowSemantic NLP
Web SDKMobile SDKFB ConnectorSkype Connector
CiscoGenesysAvayaMicrosoft
TrackEngageAnalyze
EUDATA DIGITAL ENGAGEMENT HUB
DifferentialsWordpress approachValue-> TargetExtending to Marketing specialists, business
Human TouchValue -> Service QualityExtending the AI limits
OmnichannelValue -> Customer journeyConfiguring once, deliver many with sense
HOW IT WORKS
Human
Digital Customers can interact using their preferred channel and device with a real agent or with a BOT
Convy is an omnichannel BOT able to manage complex transactions using natural language
Convy is an omnichannel BOT, that can manage complex transactions using natural language
Demo
Q&A
