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MERCHANT HANDBOOK The Shops at The Bravern 11111 NE 8 th Street Bellevue, WA 98004
MERCHANT HANDBOOK The Shops at The Bravern
11111 NE 8th Street Bellevue, WA 98004
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INTRODUCTION Welcome to The Shops at The Bravern. Our first priority is to make certain your experience is of the highest quality, and our merchant services exceed your expectations. This handbook is intended to serve as a useful guide during your occupancy and contains information about services available at this property, as well as information about Landlord operations and emergency procedures. The Retail Management desires to create a pleasant atmosphere for both shoppers and merchants. To facilitate this, the Management Office has an open-door policy for any customer, merchant or employee wishing to ask questions, make suggestions, or share ideas. We look forward to a long, mutually pleasant and beneficial relationship. We are proud to have your business at The Shops at The Bravern. Our office hours are Monday – Friday 9:00 am – 5:00 pm. If you have questions, or wish to contact the general manager, accountant, security or maintenance departments, please stop by the office, email us ([email protected]) or call us at 425.456.8781. Information outlined in this tenant handbook is qualified by the terms and provisions of each tenant’s lease. If a discrepancy arises between this handbook and the tenant lease, the lease dictates. The tenant handbook is organized into five (5) sections as highlighted below: Section I: General Building & Property Information Section II: Building Operations & Tenant Services Section III: Parking Section IV: Emergency & Safety Procedures Section V: Important Forms & Exhibits
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TABLE OF CONTENTS I. GENERAL BUILDING & PROPERTY INFORMATION……………………………………………………….. 4
A. Site Map of the Property………………………………………………………………………………….. 4 B. Property Directions from All Major Freeways………………………………………………….. 5 C. Access Map…………………………………………………………………………………………………….. 6 D. Management Office Location, Operating Hours, and Contact Information………….. 7 E. Rent Payments……………………………………………………………………………………………….. 9 F. Property Rules and Regulations………………………………………………………………………. 10 G. Security………………………………………………………………………………………………………….. 13 H. HVAC and Lighting System……………………………………………………………………………… 14 I. Elevators…………………………………………………………………………….………………………….. 15 J. Insurance Requirements…………………………………………………………………………………. 15 K. Signage…………………………………………………………………………………………………………… 16 L. Neighborhood Amenities………………………………………………………………………………… 17 M. Transit Information………………………………………………………………………………………… 19
II. BUILDING OPERATIONS & TENANT SERVICES…………………………………………………………….. 20 A. Mail Services…………………………………………………………………………………………………… 20 B. Maintenance…………………………………………………………………………………………………… 20 C. Janitorial Services…………………………………………………………………………………………… 21 D. Trash, Recycling, Compost Programs……………………………………………………………….. 21 E. Utilities…………………………………………………………………………………………………………… 21 F. Loading Dock and Deliveries……………………………………………………………………………. 22 G. Moving Policy and Procedures…………………………………………………………………………. 23 H. Construction Approval Requirements………………………………………………………………. 23 I. Solicitation……………………………………………………………………………………………………… 24 J. Smoking Policy………………………………………………………………………………………………... 24 K. Lost & Found…………………………………………………………………………………………………… 24 L. Preferred Vendors……………………………………………………………………………………….…... 24
III. PARKING…………………………………………………………………………………………………………………… 25 A. Garage Operation……………………………………………………………………………………………. 25 B. Retail Employee Parking………………………………………………………………………………….. 27 C. Validation Program…………………………………………………………………………………………. 31 D. Guest Parking Policies & Procedures………………………………………………………………… 34 E. Valet Program…………………………………………………………………………………………………. 36 F. Parking FAQ’s………………………………………………………………………………………………….. 37
IV. EMERGENCY SAFETY PROCEDURES……………………………………………………………………………. 39 A. Introduction…………………………………………………………………………………………………….. 39 B. Emergency Phone Numbers……………………………………………………………………………... 40 C. Bomb Threat…………………………………………………………………………………………………… 40 D. Fire…………………………………………………………………………………………………………………. 41 E. Power Outage………………………………………………………………………………………………….. 41 F. Elevator Malfunction……………………………………………………………………………………….. 41 G. Earthquake……………………………………………………………………………………………………... 42 H. Toxic Hazards…………………………………………………………………………………………………. 42 I. Medical Emergency…………………………………………………………………………………………. 42
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J. Terrorist…………………………………………………………………………………………………………. 42 K. Civil Disturbance……………………………………………………………………………………………... 43 L. Flood………………………………………………………………………………………………………………. 43 M. Workplace Violence…………………………………………………………………………………………. 43 N. Winter Safety Tips…………………………………………………………………………………………… 44
V. IMPORTANT FORMS & EXHIBITS…………………………………………………………………………………. 46 EXHIBIT A - LIST OF MERCHANTS
EXHIBIT B - EMERGENCY CONTACT FORM
EXHIBIT C - CODE OF CONDUCT
EXHIBIT D - RETAIL CLEARANCE FORM
EXHIBIT E - WORK NOTIFICATION FORM (WNF)
EXHIBIT F - LOADING DOCK/DELIVERY POLICIES AND PROCEDURES
EXHIBIT G - SMOKE FRIENDLY ZONE MAP
EXHIBIT H - TRASH & RECYCLING PROGRAMS
EXHIBIT I - GARAGE PLAN
EXHIBIT J - PARKING ACCESS REGISTRATION FORM
EXHIBIT K - RETAIL EMPLOYEE PARKING AREAS
EXHIBIT L - OFFSITE PARKING MAP
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GENERAL BUILDING & PROPERTY INFORMATION SITE MAP
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DIRECTIONS TO PROPERTY North Bound on I-405 to 110th Avenue NE Arrival Court (Valet Only)
• Take NE 4th Street Exit (Exit 13A)
• Turn Left on to NE 4th Street
• Turn Right on to 110th Avenue NE
• Turn Right in to The Bravern 110th Avenue NE Arrival Court South Bound on I-405 to 110th Avenue NE Arrival Court (Valet Only)
• Take NE 4th Street Exit (Exit 13A)
• Turn Right on to NE 4th Street
• Turn Right on to 110th Avenue NE
• Turn Right in to The Bravern 110th Avenue NE Arrival Court North Bound on I-405 to 112th Avenue NE Parking Garage Entrance (Valet & Self-Park) Take the NE 8th Street Exit (Exit 13B)
• Stay in the West Bound Exit Lane
• Once on NE 8th Street, merge over to the far left lane
• Turn Left on to 112th Avenue NE
• Turn Right in to The Bravern Parking Garage Entrance
South Bound on I-405 to 112th Ave NE Parking Garage Entrance (Valet & Self-Park)
• Take the NE 4th Street Exit (Exit 13A)
• Turn Right on to NE 4th Street
• Turn Right on to 110th Avenue NE
• Turn Right on to NE 8th Street
• Turn right on to 112th Avenue
• Turn Right in to The Bravern Parking Garage Entrance
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ACCESS MAP
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MANAGEMENT OFFICE The Shops at The Bravern Management Office is located in the garage on level P1 at the Amber elevators.
Address: 11111 NE 8th Street Suite 5 Bellevue, WA 98004
Phone: 425.456.8781 Email: [email protected] or [email protected] Web: www.thebravern.com
The Management office is open Monday through Friday from 9:00 am – 5:00 pm. We are closed on Saturdays, Sundays, and major holidays.
Holiday Observed
Martin Luther King Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year’s Day
Should you have an after-hours emergency, you may call our security office phone number and they will direct your call accordingly. 425.456.0845
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THE SHOPS AT THE BRAVERN MANAGEMENT TEAM
Management Team Member Responsibilities
Matthew Klutznick General Manager
Oversight and direction of all aspects of The Bravern.
Kim Whitney Administrative Assistant
Primary administrative contact for merchants, vendors and clients; management office support and coordination.
Linda Heins, Elizabeth Batin & Rita Lin Concierge
Provides concierge services for all visitors, residents and tenants.
Ron Sable Director of Security
Manages security staff and oversees loading dock operations. Liaises with local law enforcement and onsite tenant security organizations as needed
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RENT PAYMENTS/MONTHLY SALES REPORT/PERCENTAGE RENT Pursuant to the terms of each lease, all rent and other charges are due and payable in advance, without notice, on or before the FIRST OF EACH MONTH. As a courtesy, you will receive a monthly rental statement about the 28th of each month. The statement will include billing for the following month’s rent and other charges and any percentage rent due from the prior month. However, whether or not a statement is received, rent is still due on the first of each month. Payments received after the due date will be considered delinquent, and late charges will be assessed on the amount due according to the terms of the Lease. Your monthly statement may contain another enclosure which is important to you. This form is used to report your monthly sales. Please refer to the terms of your Lease for the due date of your sales reports. It is essential that this information be received as outlined in your Lease in order to compile sales figures and complete percentage rent billing. Checks should be made payable to: The Shops at The Bravern, LLC 150 E 58th Street 39th Floor New York, NY 10155 Attn: Asset Management
Alternative wiring instructions will be provided for electronic payment.
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PROPERTY RULES & REGULATIONS
1. Except as expressly provided for in a lease executed by Landlord, no sign, advertisement or notice visible from the exterior of the Premises shall be inscribed, painted or affixed by any party on any part of the Project without the prior written consent of Landlord. If Landlord shall have consented at any time, whether before or after the execution of a lease, that consent shall in no way operate as a waiver or release of any of the provisions of this Rule or of the applicable lease, and shall be deemed to relate only to the particular sign, advertisement or notice so consented to by Landlord and shall not be construed as dispensing with the necessity of obtaining the specific written consent of Landlord with respect to each and every such sign, advertisement or notice other that the particular sign, advertisement or notice, as the case may be.
2. All loading, unloading, and delivery of merchandise, supplies, materials and furniture shall be made during reasonable hours and in loading docks, entryways and elevators as Landlord shall designate. In its use of a loading dock, no party shall obstruct or permit the obstruction of driveways or adjacent loading areas, and at no time shall any vehicles be parked in the loading areas except for loading and unloading. No party shall take or permit to be taken in or out of other entrances or elevators of the Project, any item normally taken, or which Landlord otherwise requires to be taken, in or out through service doors or on freight elevators. Tenants shall move all inventory, supplies, furniture, equipment and other items as soon as received directly to their premises.
3. No party shall keep or place any boxes, packages, or other property in, at or on, nor shall otherwise obstruct, the entrances, lobbies, corridors, stairways, elevators and other Common Areas of any part of The Project. No bicycle or other type or vehicle shall be allowed on the Common Areas except for in designated driveways, parking areas and loading areas.
4. No party shall use or permit to be used in the Project in any way that may be dangerous to life or limb, nor shall any party in any manner deface or injure the Project or any part thereof; nor permit any reasonably objectionable noise or odor to escape or to be emitted, or do anything or permit anything to be done or used in the Project tending to create a nuisance or to disturb any other occupant of the property or any of their employees or invitees.
5. Canvassing, distribution of handbills or other written material, soliciting and peddling in any part of the Project is prohibited.
6. The requirements of tenants will be attended to only upon application at the main office of the Landlord. Landlord’s employees shall not perform any work or do anything outside of their
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regular duties, except with Landlord’s prior consent and Landlord’s special instructions.
7. Landlord reserves the right to close, lock and secure all entrances and exits of the Project during non-business hours as Landlord may deem advisable for the adequate protection of the Project and the property of tenants.
8. No party shall use or keep in the Project any kerosene, gasoline or inflammable or combustible fluid or material, any containers of any gaseous substance under pressure.
9. Landlord will specify where and how telephone, electrical and plumbing cables, conduit, wires and pipes are to be introduced into the Project. No boring or cutting for cables, conduit, wires or pipes will be allowed without the consent of Landlord.
10. Except as shown in the design plan as approved by Landlord, the sashes, sash doors, windows, glass relights, and any lights or skylights that reflect or admit light into the halls or other places of the Project shall not be covered or obstructed, and there shall be no hanging plants or other similar objects in the immediate vicinity of the windows or placed upon the window sills or hung from the window heads.
11. During non-business hours, Landlord may refuse access to the Project or any portion thereof unless the person seeking access is known to Landlord or has a pass or is otherwise properly identified. Landlord shall in no case be liable for damages for any error with regard to the admission to or exclusion from the Project of any person.
12. Landlord shall have the right to exclude or expel from the Project or any part thereof any person, including any employees, customers or visitors of a tenant, who in Landlord’s judgment is intoxicated or otherwise under the influence of alcoholic beverages, is under the influence of drugs, is violating or has violated the provisions of this lease or these Rules, or is disturbing or threatening any other person rightfully in any part of the Project.
13. Each tenant shall store all of its trash, refuse and waste in wastebaskets in its premises or, if too bulky for wastebaskets, in other disposal containers or facilities ordinarily provided by Landlord for the Project. However, each tenant shall at its expense arrange for the immediate removal from the property and disposal of all refuse or waster which for any reason cannot be disposed of in the ordinary and usual course of trash and garbage disposal, whether because of volume, size, bulk, weight, nature (such as but not limited to hazardous substances), or otherwise. All garbage and other refuse storage and disposal shall otherwise be made as directed by Landlord from time to time.
14. Unless ancillary to a restaurant or other food service use specifically authorized in a tenant’s lease, no cooking shall be done or permitted by any party on the Project, except that the preparation of hot beverages and use of microwave ovens for a tenant and its employees shall be permitted.
15. Tenants shall not sweep or throw or permit to be swept or thrown from their premises any debris or other substance into any of the corridors, halls or lobbies or out of the doors or windows or
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into the stairways of the Project.
16. In case of invasion, mob, riot, public excitement or other circumstances rendering that action advisable in Landlord’s opinion, Landlord reserves the right to prevent access to the Project during the continuance of that activity by taking those actions that Landlord may deem appropriate, including closing entrances to the Project.
17. Each tenant shall see that the doors of its premises are closed and securely locked when such tenant’s employees leave the premises, after hours.
18. The toilet rooms, toilets, urinals, wash bowls and other apparatus shall not be used for any purpose other than that for which they were constructed, no foreign substance of any kind whatsoever shall be deposited in any of them, and any damage resulting to them form a tenant’s misuse shall be paid for by such tenant.
19. No party shall install or use any speakers, microphones, loudspeakers or other sound-enhancing device that can be heard from the Common Areas of the Project.
20. Landlord has designated all areas of the Project a smoke free zone. In addition, Washington state law prohibits smoking in public places and workplaces, which include but are not limited to retail service establishments and transportation facilities (parking garages). This includes 25 feet from entrances, exits, windows that open, and ventilation intakes. Tenants shall not permit smoking in the Premises or Project and shall comply with all Washington state laws.
21. Bicycles and bicycle cleats shall hereby not be permitted inside Project Common Area or Tenant Premises. Bicycles should be kept in the designated bicycle parking areas in the parking garage only. Project Common Areas include (but are not limited to) garage elevator lobbies and elevators, building elevator lobbies and elevators, building great rooms, etc.
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SECURITY The Bravern has Security Officers staffed and onsite Sunday through Saturday, 24 hours a day. Security Company: Star Protection Agency 24/7 Security Desk Phone: 425.456.0845 The security of the building and our tenants is one of our highest priorities. However, security is everyone’s responsibility. Each tenant can help prevent loss of personal or company property through vigilance and taking the necessary precautions. Should you require police assistance or need to report a crime, you must call 911. The operator will need to know what has occurred and your exact location within The Bravern. If you have questions or need information from the Police Department you should call the Police Department City of Bellevue at 425.452.6917. If you need assistance from the Security staff during business hours, call the Management Office and an officer will be dispatched to your location. You may also contact Security directly either during or after-hours by calling 425.456.0845. Security, working closely with our parking operator, is available to assist customers and employees in unlocking, locating, and jump starting vehicles. Security is also equipped to search for lost children. Upon
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request, a Security escort is available to walk you to your car 24 hours a day. Tenant Precautions
• Be aware of strangers in your area, especially if their identity cannot be established. Notify the Management Office of anyone suspicious.
• Make certain doors to merchant spaces are locked when the shops are empty.
• Enforce strict policies and discipline over keys and card keys.
Suite Keys and Key Cards
• During occupancy, the Management Office will NOT maintain spare keys for merchant spaces. However, when vacating, merchant must return keys to all premise doors to the Management Office.
• Notify the Management team whenever employees are terminated, and be sure to reclaim their parking permits, keys & key cards assigned to the individuals.
Theft and Insurance
• Report the loss of property, no matter how large or small, to the Management team AS SOON AS POSSIBLE. Report to the onsite Security Officer if loss occurs after-hours. Our security reports are internal. Contact the Police if you need a theft or damage report for insurance.
• Do not leave purses or things of value out in the open, unattended, or unsecured areas at any time.
• Lock your vehicle and do not leave valuables in plain sight when parked in any parking facility.
BUILDING HVAC AND LIGHTING SYSTEMS HVAC The HVAC (Heating, Ventilation and Air Conditioning) system that serves your business has two components – the unit(s) installed within the tenant premises and the central plant installed by the Landlord. The maintenance of the tenant unit(s) is a responsibility of the tenant. The costs associated with the Landlord’s central plan include the utilities to run the system and maintenance and repairs. These costs are billed back to each tenant based on the relative size and use of the units serving each space. Control of your HVAC unit is through a password protected web site – the Engineering department will provide instructions on how to access and use the control. Please call Building Management if you need any assistance. Lighting Lighting for your premises is controlled by a timer in you space that was installed when the space was
built out. Merchants are required to keep lights inside the store on one hour prior to opening and one
hour after closing. Exterior lights (which shine on your blade sign) should be kept on one hour prior to
opening and until 2:00 am. The electricity for your lights is sub-metered along with all other electricity
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use in your premises; the Landlord bills an estimated monthly amount, and then reconciles the estimate
with your actual metered use each year.
ELEVATORS There are a total of 14 elevators serving The Shops at The Bravern, as follows:
Parking Shuttle Elevators: S1 – S11
ELEVATOR LEVELS SERVED
Amethyst (Purple) P7 – L2
Amber (Orange) P7 – L2
Emerald (Green) P7 – L2
Ruby (Red) P4 – L3
Sapphire (Blue) P4 – L3
*See Garage Plan (Exhibit I) for map of garage and parking elevators.
Retail Freight Elevators: R1 – R3
ELEVATOR LEVELS SERVED
R1 P2 – L3
R2 P2 – L3
R3 P2 – L3
*See Loading Dock and Deliveries (Exhibit F) for map of retail freight elevators.
INSURANCE REQUIREMENTS In accordance with the terms of your lease, commencing on the day you are given possession of the premises (delivery of the key or building shell), you shall maintain adequate liability insurance. By now your insurance agent should have provided the Management Office with your Certificate of Insurance. If this has not been done, please have your insurance agent send a Certificate of Insurance to the Management Office as the policy must be in effect when you assume possession of your premises. Your Certificate of Insurance can be mailed to: The Shops at The Bravern, 11111 NE 8th Street, Suite 5, Bellevue, WA 98004.
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SIGNAGE Standard tenant signage is coordinated through the Management Office, and is provided upon tenant occupancy in accordance with each merchant’s lease. Signage is a vital part of retail merchandising. Maintaining a professional look in signage is a very important part of maintaining the overall image of The Shops at The Bravern. Rules pertaining to signage are below:
1. All signs must be professionally printed, silk screened lettered. No signs or graphics may be painted on windows.
2. Banners and oversized posters may not be hung on storefronts or in store entrances. All signs of this nature must be inside the store; set back from the store front or display window. A suggested size for a special event sign is 22” x 28” poster displayed in a holder.
3. No easel signs or merchandise displays are permitted beyond your lease line, without prior written consent of the Management Office. You may not pass out coupons, handbills or samples beyond your lease line. Your lease line is defined as the outermost edge of your storefront or pop-out.
4. No hand-lettered signs shall be permitted at any time, unless professionally produced and approved in writing by landlord.
5. No signs may be taped to interior windows at any time. The Management Office has specific information relating to sign criteria available to all merchants. Should you have any questions about signage which are not covered in this handbook, please contact the Management Office.
Certain names of sale events are prohibited, such as “Going out of Business”, “Total store Liquidation”, etc. Please check with the Management Office before going to the expense of signing such events.
No additional signage of any kind in any location is permitted without the prior consent of the Landlord. Landlord has the right to remove any signage placed without prior approval, at the Tenant’s expense.
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NEIGHBORHOOD AMENITIES This list of neighborhood services and amenities is a sample of local businesses. Please see the Concierge for more information.
Entertainment
Bellevue Arts Museum 510 Bellevue Way NE 425.637.1799
Bellevue Botanical Garden 12001 Main Street 425.452.2750
Bellevue Downtown Park 10201 NE 4th Street 425.452.6914
The Theatre @ Meydenbauer 11100 NE 6th Street 425.450.3810
Hotels
Bellevue Club 11200 SE 6th Street 425.455.1616
Hilton 300 112th Avenue SE 425.455.1300
Hyatt Regency Bellevue 900 Bellevue Way NE 425.462.1234
Marriott Courtyard 11010 NE 8th Street 425.454.5888
Marriott Residence Inn 605 114th Avenue SE 425.637.8500
Sheraton Bellevue 100 112th Avenue NE 425.455.3330
Silver Cloud Inn 10621 NE 12th Street 425.637.7000
Westin Bellevue 600 Bellevue Way NE 425.638.1000
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Amenities Map
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TRANSIT INFORMATION Many buses serve the downtown Bellevue area. More information can be found at transit.metrokc.gov, including trip planner with specifics on which buses to take and the cost of the trip. Bellevue’s transit center is located caddy-corner from The Bravern, between 108th Avenue NE & 110th Avenue NE on NE 6th Street.
Link Light Rail to open 2023 Transmanage, a service of the Bellevue Downtown Association, is a complimentary transportation resource for employers and employees. A variety of transportation programs are offered to find customized solutions for commutes to downtown Bellevue. Contact [email protected]. Amtrak Station Amtrak trains leave from the King Street Station in downtown Seattle. Visit Amtrak.com for more information. SeaTac Airport The airport serving this region is SeaTac Airport, located in SeaTac, WA, south of Seattle. For more information, visit www. portseattle.org/seatac.
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BUILDING OPERATIONS AND TENANT SERVICES
MAIL DELIVERY All merchant mail is delivered to one of two mailrooms. For merchants with the 11111 NE 8th Street, Bellevue, WA 98004 address the mail room is located on Level P2, underneath Office Building One next to the valet drop off area on that level. For merchants with the 700 110th Avenue NE, Bellevue, WA 98004 address the mail room is located on Level P2, underneath Office Building Two, near the Emerald elevators on that level. Other addresses are located in the mailroom underneath Office Building Two. You will be assigned a mailbox number and issued a key; please contact the Management Office to request this.
MAINTENANCE The Shops at The Bravern maintains a contracted janitorial company and an in-house engineering department for exterior and interior building common area maintenance requirements. Landscaping is contracted to a separate company. The term Common Area Maintenance (CAM) refers to maintenance of all areas within the exterior boundaries of The Bravern, including parking garages, driveways, arrival courts, sidewalks, landscaping and lighting, excluding Tenant’s premises.
Landlord Responsibility Landlord shall keep the structural portions of the buildings in good repair as specified by your Lease. Roof leaks are the Landlord’s responsibility and should be reported immediately. The Landlord provides on-site maintenance personnel seven days a week. During Management Office hours, please call 425.456.8781. For afterhours maintenance problems, please call the Management Office and leave a message, or follow the instructions if it is an emergency. Merchant Responsibility Merchant is responsible for the expense of maintaining all items in the interior of the leased premises, as well as storefront signage, storefront glass, lights, doors, HVAC system, electrical, plumbing and any other items specified in merchant leases.
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JANITORIAL SERVICES A janitorial staff provided by the Landlord maintains the project common areas and responds to janitorial and maintenance calls. The Landlord does not clean inside merchant premises. Property Management regularly inspects the project common areas with the Cleaning Supervisor to ensure a high standard of maintenance. If you have any concerns or comments about the janitorial services in these areas, please contact the Management Office.
TRASH, RECYCLING, COMPOST PROGRAMS Each merchant is responsible for removing their own trash/garbage/recycle from their premises and placing it in the shared compactors on the loading dock. Common area trash containers are for customer use only.
UTILITIES
In accordance with the terms of your Lease, it is the Tenant’s responsibility to pay for all utilities serving your premises. In some instances, the utility charges will be billed to the Management Office. In these cases, you will be billed your share based on metered use or your prorate share. The following summarizes how each utility works: Electricity – A “watt-node” submeter has been installed on your electric panel. Electric consumption from your premises is tracked electronically and will be billed to you monthly by the Landlord. Water/Sewer – For those businesses which use relatively large quantities of water (restaurants, gym, spa), a submeter has been installed on your water supply. Water consumption is traced electronically and will be billed to you every two months by the Landlord. For all other businesses, water/sewer is included in your operating costs, billed on a proportionate share bases, per the terms of your Lease. Gas – For those businesses with gas service, you will either receive a gas bill directly from Puget Sound Energy (PSE) or your service has a submeter installed on the gas line. Gas consumption is tracked electronically and will be billed to you monthly by the Landlord. Telephone – Tenants are responsible for all telephone and internet services and installation. Please contact the Management Office for names of service providers currently available at The Bravern.
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LOADING DOCK AND DELIVERIES The loading dock is available for use for no more than 30 minutes at a time, on a first come, first serve basis. All deliveries MUST BE SCHEDULED IN ADVANCE with the Loading Dock Manager. Delivery vehicles include any vehicles taller than 7’ and must enter off of NE 6th Street. Any large delivery not scheduled with the Loading Dock Manager may be turned away. See Loading Dock/Delivery Policies and Procedures, Exhibit F.
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MOVING POLICIES AND PROCEDURES Please notify the Management Office at least one week prior to moving any furnishing in or out of the building. Upon final scheduling, arrangements will be made to pad the elevators and to provide any other assistance as may be necessary. Any moving company prior to the move must provide the Management office with proof of liability insurance. In order to maintain The Bravern in Class A condition, all movers must strictly adhere to the following:
• When furniture or equipment is being moved with wheel or skid-type dollies, clean masonite sections will be used as runners on all finished floor areas. The masonite sections must be at least ¼” thick, 4’ x 8’ wide sheets in elevator lobbies and corridors and 32” wide sheets through the doors in the tenant space. All masonite sections must be taped to inhibit sliding.
• The mover must provide and install protective coverings on all walls, door facings, elevator cabs and other areas along the route to be followed during the move. These areas will be inspected for damage after the move.
• Damage to the building or fixtures caused by the mover are the responsibility of and will be paid for by the tenant.
• Movers must arrange elevator usage with the Management Office for all moves. A firm arrival time must be established. If Management Office personnel or additional Security is required, as determined by the Management Office, the cost will be charged to the tenant.
• Movers will be required to remove all boxes, trash, etc., when leaving the building. Remaining materials will be disposed of and the tenant will be billed the disposal charges, Should you need additional janitorial services, please notify the Management Office for assistance.
CONSTRUCTION APPROVAL REQUIREMENTS If you are planning any changes to your space, including painting or installing floor coverings, please notify the Management Office by filling out a Retail Clearance Form (see Exhibit D). Plans showing proposed modifications must be submitted to Property management for review and approval prior to commencement of any construction or remodeling as per the terms of your lease. You are responsible for any permits and must comply with all local Building Department, Fire Department and Health Department codes. Upon completion of these modifications please forward a copy of any building permits and Certificates of Occupancy you receive to the Management Office. Any tenant improvements, remodeling or electrical work performed after move-in must be pre-approved in writing by Building Management. This will help ensure that all work meets building, safety and fire code requirements and maintains architectural quality control. No exceptions will be made to
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this rule. Please refer to your individual lease agreement for more details about alterations to your premises. Should you contemplate any such work, please involve us as early as possible to reduce time loss and ensure expeditious completion of you plans.
SOLICITATION The leased premises are to be used for those permitted uses allowed by leases only. No solicitation, requests for donations, political or religious campaigning are to take place in the common areas or parking lots at any time. Solicitation is prohibited in, on, or around the project premises. If someone is soliciting in your space, please notify the Management Office immediately, and we will take the appropriate action and escort the individual from the premises.
SMOKING POLICY The Bravern is private property and has been designated a smoke free environment, however, out of courtesy to our tenants, we’ve designated two areas of the project as smoke friendly zones. Please see Exhibit G for locations. In addition, Washington state law prohibits smoking in public places and workplaces, which include but are not limited to retail service establishments and transportation facilities (parking garages). This includes 25 feet from entrances, exits, windows that open, and ventilation intakes. Tenants shall not permit smoking in the premises or project and shall comply with all Washington state laws. This also includes vaping and e-cigarettes.
LOST AND FOUND The Concierge and Security handle the Lost and Found for common areas. If you find an item or have lost something, please bring it to the Concierge desk in Building One. If you find something suspicious in the common areas, do not move or touch it. Inform the Management Office immediately and stay clear of the area.
PREFERRED VENDORS For more information, please contact the Management office.
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PARKING GARAGE OPERATION The parking garage here at The Bravern is a mixed-use garage with multiple users. The three main categories of users are as follows:
• Retail (includes permitted retail employees & guests)
• Office (includes permitted employees & guests)
• Residential (includes permitted residents & guests)
The mixed-use aspect of the garage introduces complexities that would otherwise not be present. In order to ensure parking is available at all times for retail guests, a section of the garage is gated off for the exclusive use of Microsoft Monday – Friday, 6AM-5PM. This is to ensure Microsoft employees, and guests, park in their designated section of the garage and retail guest parking remains free on the upper levels. To further illustrate this concept, the garage is made up of two ramping systems, as illustrated on Exhibit I “Garage Plan”. One wraps the purple, orange and green elevator cores, the other wraps the red and blue elevator cores. Monday – Friday, 6AM-5PM, Microsoft has exclusive access to the purple/orange/green core on levels P3-P7. Retail, in turn, has access to the red/blue core on Levels P3-P4 and all of P1 & P2. The garage is also broken up into two separate physical sections:
1. Residential section: This section is designated by a gate arm and fencing located on levels P5-P7 on the red/blue core of the garage. There is one private entrance for the residents and resident guests, and that’s off of NE 6th Street.
2. Commercial section: This includes retail and office areas, located on level P1-P7 (excluding residential areas outlined above). There are (3) entrances for the retail and office employees and guests. These are off of NE 8th Street, 112th Ave NE and 110th Ave NE as illustrated on Exhibit J.
Along with self-park areas, we also have designated valet areas for the convenience of your guests. These (2) locations are outlined below:
• NE 8th Street arrival court
• 110th Ave NE arrival court
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Contact information is as follows:
• Parking Office, Office, Monday – Friday: 8AM – 5:00PM 425-456-8791
• Valet stations, Monday – Friday: 8AM – 5:00PM 425-456-8791
• After-hours for Office or Valet – call security 425-456-0845
GARAGE OWNERSHIP The parking garage is owned by a different entity than the owner of The Shops at The Bravern. SP+ is the parking operating company hired to manage the garage.
In order to assure that the parking garage is managed fairly to accommodate all users, an agreement is in place outlining the rights of each user. In this agreement, office, retail and residential users all have parameters, within which they must abide. These parameters protect each user’s best interests.
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RETAIL EMPLOYEE PARKING RULES & REGULATIONS All retail employees parking at The Bravern must purchase a monthly parking access card. If you do not have a monthly parking access card, you are not permitted to park onsite. Outlined below are the parking rules & regulations for retail employees.
Access Cards
• Access cards are available by completing the appropriate form, included as Exhibit J “Parking Access Registration Form”, and must be approved by Building Management.
• Access cards must be used for entry and exit at all times. Failure to use the card appropriately will disable the access card.
• Any retail employee parker exiting without their access card will be charged the daily maximum rate. There will be no exceptions.
• Access cards are non-transferable and must be returned to the Parking Office when parking is no longer utilized.
• A replacement fee of $30 is required if a card is lost or damaged. The retail employee parker will be responsible for payment to SP Plus.
• Updated vehicle information, such as a new car or license plate number, must be given to the parking office immediately to avoid violations.
Vehicle ID Hang Tag
• A required Vehicle ID Hang Tag will be issued with each retail employee parking access card.
• Vehicles are required to display the ID Hang Tag while entering, exiting and inside the parking facility. Failure to display the ID Hang Tag will result in a violation ticket (see Violation Tickets).
• A replacement fee of $5 is required if the Vehicle ID Hang Tag is lost or damaged. The Retail Tenant parker will be responsible for payment to SP Plus.
• ID Hang Tags are nontransferable to any other person. However the ID Hang Tag may be transferred to another vehicle registered with SP Plus.
• A parker driving a registered motorcycle, motorbike, or other similar vehicle should make a best effort to display the ID hang tag on the vehicle. If the hang tag cannot be displayed, the parker
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should carry the hang tag on their person or in the vehicle’s storage, and show the hang tag when requested.
Designated Parking Areas and Times Retail Employee parkers are required to park in designated areas as illustrated on Exhibit K “Retail Employee Parking Areas” and outlined below:
• P-4, South section of parking facility, between the Red and Blue elevators.
• If P-4 is full, park on the South section of P-3 between the Red and Blue elevators.
Entrance and Exit Retail Employee parkers are to utilize the 110th Avenue NE entry. Any exit may be used, although the NE 6th Street exit is the most convenient. Please note – this exit is NOT manned with a booth attendant. Overnight Vehicles Retail Employee Vehicles are not allowed to be parked in the parking facility longer than 24 hours without preauthorization from SP Plus.
Return of Parking Access Materials When a retail employee parker is no longer employed at The Bravern (for any reason), the parking access card and vehicle ID Hang Tag must be returned to SP Plus within 48 hours. It is the responsibility of the owner / store manager to confirm this happens. To cancel billing charges associated with the card, written notice should be sent to [email protected] Security Escort Any retail employee wishing an escort by The Bravern Security Department from their store to their automobile should call 425-456-0845. Please call fifteen minutes before you wish to leave.
Violation Tickets If a retail employee uses a validator to validate their own parking, they are in violation of the Parking Rules and Regulations. As such, in addition to your own internal disciplinary actions, the following
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Landlord enforced violation protocol will take place:
• Ticket in the amount of $40 will be placed on the employee vehicle and store manager will be notified.
• Vehicle will be towed and store manager will be notified.
• Violations will be issued for, but not limited to, reasons listed above as well as infractions related to the Terms and Conditions listed on the Parking Access Registration Form (Exhibit K).
Appeal of Violation Tickets
• Tickets may be appealed in writing to [email protected].
• Appeals will be reviewed as quickly as possible, no longer than 7 days from submission.
EMPLOYEE PARKING PERMITS There are a few different types of onsite parking permits available to retail employees. They are as follows:
o Full Time – Recurring Monthly – Unlimited Parking o Part Time – Recurring Monthly - 128 hours per month o Daily – Pre Pay ($50 minimum) - Per Day Parking o Hourly – Pre Pay ($50 minimum) – Per Hour Parking
For more detail, or to purchase any of the aforementioned options, please contact SP Plus. There are also offsite parking options which have been identified on a map and include contact information on the attached Exhibit L “Offsite Parking Map”.
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REPORTING COMPLAINTS
In order for The Bravern to continue improving our parking environment, if either your employee or guest relays a negative experience that has occurred in our parking garage or with a parking employee, it is important to report said incident in a timely manner. As with any incident, the more information that can be collected and passed along, the better. Each complaint is logged and taken into consideration when making revisions to policies and procedures for our parking staff. The information to collect from your employee and/or guest is:
• Note specific booth or Valet Station, employee description and time.
• If there is an issue with any parking employee, note as much information as possible. The time, employee’s name, location, appearance and any other information that might aid the parking managers in identifying the employee.
• Then contact the parking office either by phone at (425) 456-8791 or email [email protected]. The office is located on the P-2 level of the garage across from the Amber elevator. The parking office is open Monday – Friday 8:00am to 5:00pm
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VALIDATION PROGRAM Guests visiting the shops and restaurants at The Bravern receive 6 hours of free parking when they validate their ticket. No purchase is necessary.
To validate a guest ticket:
• Place the ticket with The Bravern logo face up and line up the magnetic stripe with the red square on the validator. Place the ticket in the mouth of the validator and the validator will automatically take and return the ticket. The ticket will come out of the validator stamped with the store/restaurant’s identifier. See pictures:
The proper way to insert a ticket A validated ticket
Validation chaser tickets:
• Chaser tickets can be given to guests to cover additional parking charges incurred (over the 6 hours free) or their valet surcharge. Chaser tickets can be purchased by any store or restaurant. For this, please contact SP Plus.
• To use a chaser ticket, the guest gives their parking ticket and chaser ticket to the cashier. If using a pay station, the guest must first insert the parking ticket they pulled upon entry, and then insert
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the chaser ticket.
Images of both chaser tickets are below.
V a l e t C h a s e r t p o s e
Purpose
The purpose of the validation program is to offer an amenity to our retail shoppers while they are visiting
The Shops at The Bravern.
The six-hour validation is an amenity only available to retail guests. Any other visitors of the project are
required to pay posted rates. Because of this, and the mixed-use nature of the garage, we’re unable to
open the gates and allow free parking to all guests.
Another important aspect of the validation program is identifying traffic trends. The information
collected through the validations allows us to identify traffic trends during the year, which can be helpful
on a month by month and year over year basis along with determining event success and trends.
Valet Chaser Ticket
Garage Chaser Ticket
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Validator Use Each retailer has been equipped with a validator machine. This validator is to be used to validate shoppers (no purchase required) and allow them up to six hours of free parking. The validator is not, under any circumstances, to be used to validate employee parking. Retail tenants should not, under any circumstances, validate their own employees or knowingly validate employees of fellow tenants, including Microsoft. Should retail tenants wish to have their employee's park in the garage, they should contact SP Plus directly for onsite parking availability.
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GUEST PARKING POLICIES & PROCEDURES
It is important that all onsite employees are aware of and understand the parking policies and procedures for guests. This will help in guiding guests into the project, assisting them with parking questions while they are onsite, and assisting them with helpful information to aid in their exit. Below are some helpful tips to remember when communicating with our guests regarding parking.
• Entrances and Exits o Guests can utilize any of the three entrances to the garage, N.E. 8th St., 110th Ave. N.E. or
112th Ave N.E. They may also use any of the three exits, N.E. 8th St., 112th Ave. or N.E. 6th St. PLEASE REMEMBER – guests cannot exit onto 110th Ave N.E. even though they may have entered from this street.
o Guest parkers should park in retail designated areas. Monday – Friday 6AM to 5PM this includes anywhere on P-1 and P-2 and the south section of the parking facility, between the Red and Blue elevators on levels P-3 and P-4.
o On evening and weekends, the retail designated areas expand to anywhere on levels P1-P6.
• Parking Booth Hours o 112th Ave. N.E. booth is staffed:
▪ Monday – Friday 7:00am to 10:00pm ▪ Saturday 10:00am to 10:00pm ▪ Sunday 12:00pm – 6:00pm
o N.E. 8th St. booth is staffed: ▪ Monday – Saturday 10:00am – 11:30pm ▪ Sunday 11:00am – 11:30pm
o N.E. 6th St. exit is unattended
Guests can exit 24 hours a day utilizing the Auto Pay Stations. IMPORTANT: WITHOUT VALIDATION, GUEST WILL HAVE TO PAY AT PAY STATIONS TO EXIT THE GARAGE.
• Valet Hours o N.E. 8th St. Valet station is open:
▪ Monday – Thursday: 10:00am to 11:00pm ▪ Friday & Saturday: 10:00am to 12:00am ▪ Sunday: 11:30am – 11:00pm
o 110th Ave. Valet station is open: ▪ Monday – Thursday: 10:00am to 11:00pm ▪ Friday & Saturday: 10:00am to 12:00am ▪ Sunday: 11:30am – 11:00pm
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• Validations o Guests visiting the shops and restaurants at The Bravern receive 6 hours of free parking
when they validate their ticket. No purchase is necessary. o Guests can be validated at any store, restaurant or at a concierge desk. o To validate the valet surcharge, a chaser ticket must be given to the guest.
• Arrival Courts
o Retail employees are allowed to meet a guest at the arrival courts so the guest can pick up their purchases. (no cars left unattended)
o Taxis and Town Cars can wait in the arrival courts for guests. The drivers must stay with their vehicles in case they need to be moved.
• Taxis o If a guest needs a taxi, the concierge can call for one. The guest can be picked up at any
of the two valet locations. Maximum 10 minutes.
• Overnight Vehicles o Guests are allowed to be parked in the parking facility overnight without getting approval.
It is recommended if a vehicle is going be parked for more than 24 hours that the parking department be notified.
• Security Escort o Any guest wishing an escort by The Bravern Security Department to their automobile
should call 425-456-0845. Please call fifteen minutes before the guest wishes to leave.
• Tickets left in vehicles o If they are exiting after booth attendant hours, they will have to produce a validated ticket
to the pay station in order to receive parking free of charge.
• Smoking o There is no smoking allowed in the garage.
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VALET PROGRAM
There are two (2) valet stations at The Bravern. A guest can drop off a vehicle at any valet station they choose and pick up their vehicle at any of the other valet stations. This is a bonus for guests, of which they are often not aware.
• Hours of operation o The N.E. 8th St. Valet station is open:
▪ Monday – Thursday: 10:00am to 11:00pm ▪ Friday & Saturday: 10:00am to 12:00am ▪ Sunday: 11:30am – 11:00pm
o The 110th Ave. Valet station is open: ▪ Monday – Thursday: 10:00am to 11:00pm ▪ Friday & Saturday: 10:00am to 12:00am ▪ Sunday: 11:30am – 11:00pm
• Valet Ticket o A guest that has valet parked car will receive a ticket. o Example of a valet ticket:
• Pick-ups / Drop-offs o Retail employees are allowed to meet a guest at the arrival courts so the guest can pick
up their purchases. No Vehicles are to be left unattended. o Taxies and Town Cars can wait in the arrival courts for guests. The drivers must stay with
their vehicles in case they need to be moved. o Microsoft employees can only pick-up and drop off at the designated drop-off area
located at the 112th Ave NE entry. o Retail employees can only pick-up and drop off at the designated drop-off area located at
the 112th Ave NE entry.
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PAARKING FAQ’s Parking Garage- General
Q. When a parking ticket is stamped how long is the validation good for? A. The validation is good for six hours of free parking.
Q. Does the customer have to get their parking ticket validated just before they leave? A. No, the parking ticket can be validated at anytime and it will give six hours of free parking.
Q. How do I give free parking to my customer? A. The first way is to validate. This will give your customer (6) free hours. If you’d like to
validate additional time, there are “Chaser Tickets” that can validate past the six hours. Q. Will signing or stamping the parking ticket be the same as validating the ticket? A. No. All parking tickets need to be processed through the validator. This aids in tracking
traffic patterns and trends and will allow the guest to exit via an unattended booth using a pay station.
Q. What do I do if the validation machine is broken? A. If your validator is not working, call the Parking Office and a parking employee will
respond and try to fix any simple issues, such as a loose magnet or stamp, but is not able to perform any major repairs.
Q. What if the validator is not stamping or the stamp is very light? A. Please call the parking office and a parking employee will respond and try to fix the issue.
Q. Will a customer be charged if they forget to get their parking ticket validated? A. Not if they exit via a booth attendant. They will kindly be reminded to get their parking
ticket validated the next time they come to The Bravern. Q. Are there areas in the garage where retail customers cannot park? A. Areas of the garage that are reserved for office tenants will be blocked off either by a
closed gate or barricades. Retail customers never have to worry about parking in a restricted area.
Q. Where is there Handicap Accessible parking available? A. (2) Handicap Accessible stalls can be found at the 112th Ave NE Entry (just inside the
parking gates, to the right) & (9) can be found at the 110th Ave NE Entry (just inside the parking gates, on the right).
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Q. If I have questions, who do I call for situation? A. See below for a variety of situations:
Violation Ticket – Parking Office Customer Complaint – Parking Office Employee Complaint – Parking Office General Inquiries – Parking Office Issued permits – Parking Office Purchasing parking permits – Parking Office Car troubles (dead battery, lost keys, can’t find vehicle…) – Parking Office
Valet
Q. Where are the valet locations? A. NE 8th Street arrival court
110th Ave NE arrival court Q. Can you validate my valet ticket? A. To validate the additional valet surcharge, the guest must be given a separate chaser
ticket by the tenant. Q. What if a customer needs to retrieve their vehicle after the Valet has closed? A. An ambassador is available 24 hrs / day to retrieve a customer’s vehicle. After close, each
Valet location will display a sign that will instruct the customer to call security at 425-456-0845. Security will then alert the onsite ambassador, who will in turn bring the customer’s vehicle to whichever valet location the customer requests.
Q. Can a customer retrieve their vehicle from a Valet station if they dropped their vehicle
at another Valet station? A. Yes. Each of the Valet locations are able to communicate with each other, so vehicles can
be dropped off at any Valet location and picked-up at any Valet location. Q. Can I validate myself or employees if they are here shopping or on a day off? A. Employees can never validate themselves. You cannot get validated if you are working.
You cannot be an employee and a shopper at the same time. If you are here to shop you must get validated in the store where you are shopping, not the one at which you work.
If you need further explanation on any of the topic listed above, or for questions that aren’t listed above, please contact the parking office at (425) 456-8791, or visit the parking office located on level P2 of the garage, across from the Orange elevators. Office hours are Monday – Friday 8:00am – 5:00pm.
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EMERGENCY SAFETY PROCEDURES This section is provided as general guidance in the event of an emergency such as:
• Bomb Threat
• Fire
• Power Outage
• Elevator Malfunction
• Earthquake
• Toxic Hazards
• Medical Emergency
• Terrorist
• Civil Disturbance
• Flood
• Workplace Violence
• Winter Safety Tips When combined with common sense, these procedures will reduce the threat of injury to people and reduce potential property damage. Please take the time to become acquainted with these procedures.
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EMERGENCY PHONE NUMBERS For emergencies, please dial 911.
Fire / Rescue / Police 911
Police Department City of Bellevue (425) 452-6917
Fire Department City of Bellevue (425) 452-6892
City of Bellevue Main Number (425) 452-6800
Poison Control Center (206) 517-2394 or (800) 222-1222
Nearby Hospital: Overlake Hospital (425) 688-5900 Emergency
(425) 688-5900 Non-Emergency
Federal Emergency Management Agency (FEMA) (800) 621-FEMA (3362)
American Red Cross Disaster Services (206) 323-2345
National Response Center (800) 424-8802
Utility Emergency Phone Numbers:
Electrical/Gas/Fire Pump: Puget Sound Energy (425) 452-1234 or (888) 225-5773
Water: Bellevue Water Utilities (425) 885-3131
Federal Bureau of Investigation (FBI) (206) 622-0460
BOMB THREAT In case of a bomb threat:
1. If you personally receive a bomb threat, STAT CALM and obtain as much information as possible from the caller. Write down their exact words and the exact time of the call, and try to find out:
a. What? Description of device. b. Where? Exact location of device. c. When? Set time for detonation. d. Why? Reason for the threat
2. Pay attention to the caller’s voice (i.e. gender, accent, age, etc.) and listen for background noises
which might give clues to the place where the call is being made.
3. DO NOT PANIC. When the caller hangs up, dial 911 and explain the emergency.
4. Immediately notify Building Management.
5. Do not discuss with anyone unless instructed to do so.
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FIRE When the fire alarm sounds, emergency units are automatically dispatched. Put aside paperwork, end phone calls, stop meetings and follow evacuation procedures as outlined in the Occupant Instruction Manual which will be provided separately from this Handbook. If you should discover a fire of any size, or smell smoke, close all surrounding doors to isolate the fire. Immediately call 911. Give them your exact location and explain the situation. If the building phone lines are down, call 911 from a cellular phone. If possible, use fire extinguishers to extinguish small controllable fires. Fire extinguishers are located throughout the project. Do not open hot doors. Before opening any interior door, touch it near the top to see if it is hot. A fire on the other side could blast through if the door is opened. Advise the Management Office of the location and severity of the fire so that management can communicate with the Fire Department upon arrival. To prevent fires, consider these precautions:
• Avoid electrical overloading and using multiple plugs.
• Do not use undersized or lightweight extension cords.
• Do not use space heaters.
• Report the failure of any electrical outlets or lights to the Building Management Office.
• Do not store the flammable liquids in Tenant spaces.
• Do not store materials in phone or utility closets.
• Know the location and type of fire extinguishers in your premises and learn how to use them.
POWER OUTAGE In the event of a building power outage, remain calm. Emergency/Exit signs and lights are battery operated and will automatically continue to operate. To minimize disruption and damage once power is restored, turn off as much electrically powered equipment as possible. The Bravern is equipped with an emergency generator, which supports Fire & Life Safety Systems and should help minimize disruption in the event of a power outage.
ELEVATOR MALFUNCTION Occasionally, elevator service may be interrupted during tenant use. If the elevator malfunctions while you are a passenger, remain calm. DO NOT attempt to force the elevator doors open or to leave the cab. Each elevator is equipped with a direct phone line to use in case of an emergency. Press the phone button on and you will be connected with an answering service who will immediately contact the appropriate individuals. The answering service will dispatch an immediate call to a Building Management representative.
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EARTHQUAKE In case of an earthquake:
1. REMAIN CALM. Do not leave the building or your floor. 2. Move away from windows, filing cabinets and bookshelves, and keep clear of hanging pictures. 3. Take cover under sturdy desks or along inside walls. 4. When tremors cease, quickly check your immediate work area for any injured persons or fire.
Unless there is a serious medical emergency or fire, do NOT use the phone. 5. If possible, disconnect or shut off all electrical machines. 6. Falling objects are a major concern in an earthquake. You can lessen this treat today by checking
your work area and relocating heavy objects closer to the floor. Filing cabinets should not be top-heavy. This will help prevent the cabinet from falling over.
7. Building Management will inspect exit routes for safety prior to notifying personnel to evacuate. Do not evacuate the building until instructed to do so.
8. If necessary, and ordered to do so, evacuate your premises. Be very careful of downed electrical lines, falling debris, and broken glass. You will be given instructions for evacuation by building personnel, police and/or firemen.
9. DO NOT use elevators to exit the building. Remember, panic is the most common reaction to an earthquake. Don’t become inpatient or restless. If your area appears stable, then chances are that you are as safe there as you would be anywhere else.
TOXIC HAZARDS In the event of a toxic spill or exposure, immediately move to an unexposed area and call 911. Be sure to provide building address, floor, phone number and what type of spill. Close doors or take other action to contain the hazard. Always follow all safety precautions when dealing with toxic materials.
MEDICAL EMERGENCY In case of a medical emergency, call 911 and report the incident. Notify the Management Office and provide the same information given to 911. Building security will prepare the building for the arrival of the medical team and will direct them to the location of the emergency. Make sure someone is standing by the elevators (if applicable) to guide the medical team to the sick or injured person.
TERRORIST Terrorist attack situations can come in the form of physical attacks or chemical through mail or delivery. Physical attack will most likely fall under a similar situation as a bomb threat or work place violence
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situation and will require a building evacuation or containment of the terrorist as appropriate to ensure the safety of the building occupants. The first step in dealing with the terrorist situation is to contact 911 as soon as reasonably possible/safe to engage the authorities to take command of the situation. Until emergency personnel arrive it is important to inform tenants of the situation and what is expected of them.
CIVIL DISTURBANCE A civil disturbance is a gathering of persons intending to disrupt or impede the normal conduct of business. Such a disturbance is illegal only if it involves actual disruption of business. Depending on the size, location and demeanor of the group and any unusual circumstances, security methods may vary. Should a riot or civil disturbance take place outside the building, Building Management will notify all tenants that common area doors will be locked and will advise tenants do the same. Local authorities will be notified. In any event, avoid confrontation with individuals in the group, stay away from lower level windows and draw window blinds, and avoid leaving the building until the situation is resolved or assistance is available. We will keep you informed of the situation.
FLOOD In the event of a flood that may cause damage to tenant property or effect the normal operation of the building, designated tenant representatives will be contacted by Building Management personnel at any hour. Our first priority is to ensure that no personal injury results from the flood. The second priority is to discover the cause and prevent or minimize additional flooding. Once the flooding has been contained, clean-up operations will begin. Tenants will need to contact their insurance carrier for any damage to their property.
WORKPLACE VIOLENCE Work place violence incidents have become a more common occurrence in today’s world. The situations are short lived (typically over within 10-15 minutes) so knowing how to react quickly is vitally important to a successful outcome.
• Evacuate: If there is an accessible escape path. o Have an escape route/plan in mind o Evacuate regardless of whether others agree to follow o Leave your belongings behind o Help others escape, if possible o Prevent individuals from entering an area where the active shooter may be o Keep your hands visible o Follow the instructions of any police officers
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o Do not attempt to move wounded people o Call 911 when you are safe
• Hide Out: If evacuation is not possible, find a secure place to hide where the shooter is less likely to find you.
o Be out of the active shooter’s view o Provide protection if shots are fired (behind/under sturdy objects, locked office) o Do not trap yourself or restrict options for movement o If possible, lock doors and/or block with heavy furniture o Remain quiet (silence phone or other source of noise) o Call 911; if you are unable to speak leave the line open for the dispatcher to listen
• Take Action: as a last resort, and only when your life is in imminent danger attempt to disrupt and/or incapacitate the active shooter.
o Act as aggressively as possible o Throw items and improvise weapons o Yell o Commit to your actions
• Emergency Response: Arrival of law enforcement/emergency services does not signal the end of the Incident Command Team’s responsibilities. The first team of responders will not stop to help the injured. Separate rescue teams will follow to aid the injured; be prepared to be enlisted to help move injured to safe locations. Once everyone is in a safe location, law enforcement will require everyone to remain until statements have been taken. The following responsibilities should be anticipated.
WINTER SAFETY TIPS Unless we have a case of severe weather (described below), The Shops at The Bravern will stay open
during all regular hours and it is expected that each of your stores does the same. It is understandable
that several of your employees might have challenges getting to and from work and that you might need
to adjust your staffing levels accordingly. While Bravern ownership does not wish for anyone to put their
physical well-being at risk, the obligation in your lease to be open specified hours is there for the mutual
benefit of all of the businesses; please be mindful of that obligation if you make the decision not to open
or to close early. If you do decide to close early, we require that you NOTIFY THE MANAGEMENT OFFICE
(or Bravern Security if we are closed), and PUT A SIGN ON YOUR DOOR so your customers will know why
you aren’t open.
If severe weather has shut down our project and will not allow access off the public streets, an e-mail
notice will be sent out to all managers. If you have not received a notice from management, The
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Bravern is open for business. If you do not have access to a computer, or if you have questions prior to
9:00 am regarding on-site conditions, please contact Bravern Security directly and they will advise you
of the status.
MANAGEMENT OFFICE: (425) 456-8781
BRAVERN SECURITY: (425) 456-0845
Other points to keep in mind:
• At 5AM each morning the management office receives notification from our on-site security regarding on-site conditions.
• If conditions are such that delivery trucks cannot access the delivery dock off of NE 6th street, we will reverse the direction of our loading dock and back in trucks off 112th Ave. Bravern Security and the loading dock staff will coordinate with your drivers on site.
• Our onsite staff and subcontractors will keep all public ways and access points as clear of snow as possible.
• Should you see any pathways that are not safe or clear of snow, please call the Management Office or Bravern Security if we are closed.
• If the Management Office is closed (for example, evenings or weekends) but you urgently feel you need to speak with Bravern management, please contact Bravern Security and they will pass along your message.
If you have any additional questions, please feel free to give me a call.
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IMPORANT FORMS & EXHIBITS
