Queue Management SystemAdd value to your retail business with QMS

July 2015

Prospects

Key opportunities

Customers counting

Customer behavior analysis

Queue analysis

Customer experience analysis

Security

Goals

Goods display improvement

Measurable KPIs for administrative, management and

sales staff

Customer experience improvement and cutting

queues

Justification for a shelf cost rate for suppliers

Shoplifting prevention

Customer Behavior Analysis

Clear view of customer flows

Improvement in retail space, goods outlay and showcases layout

Evaluation of marketing and advertising investments efficiency

Determination of the most important areas and “dead zones”

Optimization and rearrangement of the retail space staff

Queues cutting

Justification for a shelf cost rate for suppliers

Customer Experience

Sales increase due to queues reduction

Queue Length Control

Service quality enhancement

Queue Time Control Service Tome Control

Management of cash operating staff and

shiftwork scheduling

Numerous Questions Answered

1. What are the most time-consuming areas for customers and what rows do they

pass by?

2. Which goods outlays and promotions attract the most of shoppers?

3. What is the efficiency ratio of the certain shopping rows and the end caps?

4. When do the longest shopping queues appear and how many checkout operators

are needed to avoid exceeding the target queue length during these peaks?

5. How to design the most convenient shiftwork schedule depending on customers’

number in the store?

6. How many customers have left the store with no purchases? Why?

7. … and many others.

Assistance in making strategic decisions to boost sales

The Operation Pattern

People counting Customer flow analysis

Queue analysis Face detection Statistics analysis

SMS notification

Customers Counting

Key opportunities

The software detects an individual by characteristic

features

95-95% veracity rate, including queuing peaks

Data correction and adjustment to sales staff

Aside from customers, 25% of counted people may

be the staff

Software suggests staff uniform analysis and deletion

of data, leading to errors

It applies detection procedures to certain groups of

customers

Associate (orange shirt,

black pants)

Customers

Customer Flow Analysis

The software analyzes customers’ movements

around the retail space and records the trajectories in

a special database

There are different ways to visualize the collected

data

Customers recording in restricted areas

Examples of different ways to visualize collected data

30 in day

68

12

3

Min

Max

Dead zone

Queue Analysis

Target goals

Boosting sales due to reduction queue length

Customer experience enhancement

Cash operating staff management

Queue length forecast

Using collected data, monitoring system provides

forecasts for 15, 30, 45 minutes ahead that allows

enabling extra checkout points

Designated staff is notified by a system via SMS

Detection of customer groups

The considerable number of purchases is made by

families

Large coverage areas and advanced algorithms

enable detection of families in queues and

recognizing them as the one customer

Queue analysis statistics

The number of customers in queue

Checkout capacity

Average queuing time

Peak hours

Downtime hours

Resource Optimization

Operating resources optimization effect based on demand

measurement

From practical experience, the peak time of purchases is 6-

10 PM

QMS by Miritec detects the biggest customer flow in the store

during the period from 1:30 PM to 7:30 PM. Sales operations

management may design more effective strategy, based on

newly collected data

Accomplished studies resulted in 32% sales increase

during next 6 months Human resources optimization

Staffing – human resources optimization according to working load

statistics and essential needs

Peak time is different in different departments

Human resource optimization depends on the department

One thus can easily define weekdays, weekends and holidays

trends

On average weekday

(green line)

Storage mediaHome theaters

Computers

Spades

Efficiency Ratio by Department

Different Customer Locations

11,000 people per day 3700 people per day Customer counting per store

Show window analysisMeasurable space around the show

window and its analysis

Queue Management System (QMS) Custom Development

Dev Center Miritec

UI/UX Design Independent Software

Testing

IT-System Migration and

Reengineering

Custom Development and

Support

Miritec Projects

Thanks for Watching

Contacts

www.miritec.com/en/ marketing@miritec.com 03680 Kiev, 4 Ivan Lepse blv,

Ukraine

+38 (044) 359-05-90