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Management Information System: PackagesManagement Information SystemThe MIS is defined as an integrated system of man and machine for providing the information to support the operations, the management, and the decision-making function in the organization

Management Information System (M.I.S.) is basically concerned with processing data into information, which is then communicated to the various Departments in an organization for appropriate decision-making.

1.Enterprise Resource Planning: ERPEnterprise resource planning (ERP) is a business management softwareusually a suite of integrated applicationsthat a company can use to collect, store, manage and interpret data from many business activitiesERP provides an integrated view of core business processes, often in real-time, using common databases maintained by a database management system. ERP systems track business resourcescash, raw materials, production capacityand the status of business commitments: orders, purchase orders, and payrollERP systems run on a variety of computer hardware and network configurations, typically using a database as an information warehouse.

ERP ModelsA ERP package represents the commonly operated business mode of the organization. It is built with the function models like Finance, Material, Marketing, Sales, HR and their sub-modules. These modules are then integrated to perform ensuring data and information consistency.A typical ERP solution has the following modules:Business forecasting, planning and control (Business)Sales, distribution, invoicing (Sales)Production planning and control (Production)Materials Management (Materials)Finance and accounting (Finance)Human Resource Management (HR)ERP ModelsFeatures of ERPBusiness rules embedded in the processExtensive use of stored procedures, triggers and alertsResource planning, scheduling and optimizationCreates knowledge databases using Data Warehousing and Data Mining ApplicationCan run in different network environmentsBenefits of ERPOperational Benefits:Reduced processing cycleAccess to multidimensional informationCost control by use of cost dataIncrease in resource productivityBusiness Benefits:Higher profits and improved ROI due to cost savingHigher utilization of resources reducing the cost of production per unitHigher customer satisfactionManagement Benefits:Strategic information about sales, production, resource is showed through pattern and trendsSecured information access to authorized users.Cost of business reduced, performance improved due to other technologies integration with ERP process

2. Supply Chain Management: SCMA firms supply chain is a network of organizations and business process for procuring raw materials, transforming these materials into intermediate and finished goods and distributing the finished products to customers.

Supply Chain ManagementSupply chain management has been defined as the "design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally.SCM SoftwareSupply chain management software is classified as either software to help business plan their supply chain or software to help in execution of the supply chain steps.

Supply chain planning systems enable the firm model its existing supply chain, generate demand forecasts for products , and develop optimal sourcing and manufacturing plans.Supply chain executing systems manage the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most manner.

SCM: Models and ParticipantsInformation Technology in SCMSCM solutions extensively uses some of the popular technologies listed below:Electronic Data InterchangeBar Coding and ScanningData Warehouse and Data MiningInternet/ Intranet/ ExtranetWorld Wide Web

SCM: FunctionsSCM is a cross-functional approach that includes managing the movement of raw materials into an organization, certain aspects of the internal processing of materials into finished goods, and the movement of finished goods out of the organization and toward the end consumer.Therefore it helps in:Inventory ManagementDistribution ManagementChannel ManagementPayment ManagementFinancial ManagementSupplier ManagementTransportation ManagementCustomer Service Management

3. Customer Relationship Management: CRMCustomer Relationship Management is a comprehensive set of processes and technologies for managing the relationships with potential and current customers across the business function.

The goal of CRM is to optimize customer satisfaction and revenues through relationships built between customer and all those who deal with the customer.

CRM helps retaining customers.

CRM: SoftwareCommercial Customer Relationship Management software packages range from niche tools that perform limited functions to large scale enterprise applications.CRM systems typically provide software and online tools with following capabilities:Sales Force Automation: Lead Tracking, Opportunity ManagementContact Management Order booking and follow-up deliveryCustomer ServiceCall Centre mgmt.Online helpInternal help deskKnowledge based expert systemsMarketing Automation SystemE-mail response ManagementE-CommerceWeb enabled ordering systemIS with Internal and external customersOn Line Analytical Processing (OLAP)

CRM: ModelsOperational or Data Driven ModelOperational CRM includes customer facing applications, such as tools for sales forces automation, call center and customer service support and marketing automation.

CRM ModelsAnalytical or Process Driven CRMAnalytical CRM includes applications that analyze customer data generated by operational CRM applications to provide information for improving business performance.

E-Customer Relationship Management: E-CRME-CRM is the use of technology to support customer interactions with little or no human intermediation o the supplier side. This consists of 2 elements:The use of direct-to-customer channels, principally e-mail and web, but also channels, such as chat, WAP, ATMs and kioskThe use of technology to select relevant material to be presented to the customer, in terms of content, offers and support information.E-CRM provides companies the opportunity to conduct interactive, personalized and relevant communication with customers across both electronic as well as traditional channelsCurrent ScenarioTo achieve seamless flow of data and information in real time, ERP, SCM & CRM are integrated to form ENTERPRISE MANAGEMENT SYSTEM(EMS)Therefore, a Enterprise Management System is integration of:Enterprise Resource PlanningSupply Chain ManagementCustomer Relationship ManagementPRESENTATION BY:NAVNEET KUMAR TIWARIVIKASH KUMAR TIWARIMOHD. SHAHNAWAZANSHUMAN SINGHPRASHANT SAHUTHANK YOU!