Date post: | 06-May-2015 |
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© 2
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Mobile
collaboration
@ Tieto Mobilizing Tieto’s workforce to
improve productivity and collaboration
Oscar Berg Future Office Evangelist
Tieto, Digital Business Consulting
© 2012 Tieto Corporation
About me
Expertise in how to leverage mobile,
social and collaboration technology to
improve collaboration and information
worker productivity.
Twitter: oscarberg
© 2012 Tieto Corporation
Complex &
dynamic IT
projects
Involving
talents
across the
globe
Virtual teams
& virtual
organization
18,000+
employees
≈ 25 countries
About Tieto
© 2012 Tieto Corporation
Predictable
& stable business
environment
Allowed for long term
planning
Unpredictable
& dynamic business
environment
We need to be
prepared for change
Then
Constant change is the new
normal
Based on illustration by Dennis Bottjer, www.DennisBottjer.com
Now
Pace of change
© 2012 Tieto Corporation
"Collaboration counts for 36% of overall
business performance." (Gofus et. al., 2006)
"...the relative gain of improving the
performance of those [collaborative]
activities is significantly higher than
improving the performance of individual
activities.” (Kristensen & Kijl, 2008)
© 2012 Tieto Corporation
Collaboration is the new frontier
for productivity gains
Source: McKinsey Quarterly ”Six ways to make Web 2.0 work” (February 2009)
Mobile and social
technologies as
productivity boosters
© 2012 Tieto Corporation
If we work together virtually, we
can get more done in less time
© 2012 Tieto Corporation
The digital workspace represents a
paradigm shift From static desktop work…
• PC desktops
• Transaction-oriented
• Productivity tools
• Enterprise applications
• Office hours at the office
• Colleagues in close proximity
…to agile collaboration
• Digital workplace
• Knowledge-oriented
• Social collaboration
• Services
• Anytime and anywhere
• Anyone
Image credit: “Leap Factor Executive Presentation”
© 2012 Tieto Corporation
Mobility should not be an
afterthought – think mobile first!
© 2012 Tieto Corporation
Embrace the massive innovation in
the consumer marketplace!
Ease of use
Access anywhere,
anytime
Social and interactive
Always connected
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How we are
mobilizing our
digital workplace
@ Tieto Our journey, vision and where we are
right now.
© 2012 Tieto Corporation
2000
2010
2009
2007
2004
2002
Fragmented environment without a common
vision, strategy. governance and platform.
Established one intranet and ERP
system.
Vision, strategy, governance, conceptual design,
new technical platform, enterprise search.
Knowledge sharing and collaboration with team
sites, blogs, wikis, communities and
communication tools.
Introduction of our new digital workplace with
continuous launch of easy-to-use services.
Mobilizing and socializing processes, better
support for social collaboration, improved
information flows.
Social innovation platform, the first mobile apps,
continuous improvements of services.
Our journey
continues…
1st
generation
2nd
Generatiion
2012
2011
Personalization, micro-blogging, new services.
© 2012 Tieto Corporation
Our vision for 2015 Personal, appealing and addictive desktop,
available on any device anywhere.
• The place to carry out work-related tasks on a daily
basis
• Efficiently supporting company-wide collaboration
• Enabling multidimensional communication
© 2012 Tieto Corporation
Our vision in practice • Desktop – All the needed things that I have access to in one place.
• Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects, services, etc.
• Appealing – Excellent user experience; simple, smooth, visually attractive and easy to use, high-quality and up-to-date content.
• Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without.
• Available – Any supported device, anywhere, anytime.
© 2012 Tieto Corporation
Mobilizing the digital workplace is
a natural next step
Get the job
done when
and where it
needs to get
done!
Boost productivity by
enabling collaboration
Reduce lead times to speed
up business processes
Act faster on opportunities
and problems
Better support and
flexibility in my daily work
Simplify my interactions
with systems and people
Connect me to my peers
and help us collaborate
Business needs Coworker needs
India
Sweden
Germany Poland
Czech China
Finland
USA
At Tieto, we have the luxury of
knowing mobile
• The largest European mobile software R&D service provider, among top 3 in the world.
• 1500+ mobile software R&D, solution, and service design experts
• Over 15 years back log
• Global Delivery Model
© 2012 Tieto Corporation
Here are some of the new apps for
our knowledge workers
MyFeed
Enterprise
App Store
MyApprovals
MySlides
MyTime
MyMeetings
MyColleagues
MyCustomers
Also for WP7
© 2012 Tieto Corporation
MyApprovals
Shorter time to invoice
• Business case • The faster the overtime hours
are approved the faster the invoice can be sent
• Reduce costs occuring because delayed invoices up to 500 K€
• Solution • Easy, fast and secure
multiplatform mobile access to the Overtime Approvals implemented on Tieto Enterprise Mobility Platform on top of Tieto ERP
© 2012 Tieto Corporation
MyTime
Saving time, money…and frustration
Complex (ERP) Easy to use
(web-based service)
Integrated
(In intranet)
At our fingertips (mobile)
2 M € in savings / year + 0.5 M € / year
From 8000 hours/week to 1500 hours/week
© 2012 Tieto Corporation
Mobile Sales Signals
We are all sales people!
• Every employee in client encounters is given the chance to effortlessly report new sales opportunities
• They can easily capture relevant information they heard, saw or realized in a manner that is most suitable for each client encounter and then effortlessly submit the information forward to be evaluated by sales responsibles.
© 2012 Tieto Corporation
Mobile Sales Signals
Mobile sensors enrich descriptions
Add location to map Make a note Add an image Record a sound Tag it
© 2012 Tieto Corporation
MyMeetings
Little things make all the difference
By pushing the button
you will be directly
called in to the meeting
without need of manually
entering PIN
© 2012 Tieto Corporation
MyFeed
All you need to know in one feed
© 2012 Tieto Corporation
Mobile MyFeed
…designed for mobility from the start Web UI
Native Apps (hybrid UI)
© 2012 Tieto Corporation
Yammer
Easy sharing at our fingertips
Why reinvent the wheel,
especially when people
are already using it?
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How to
approach
mobility Our own approach and experiences
from mobilizing the digital workplace
© 2012 Tieto Corporation
Plan project with
Team members
Collect information from
a customer Discuss an idea
with colleagues
Meet with members from
a dispersed team
Find information
and complete a task
Share experiences with
colleagues
Provide feedback
to a business partner
Helping out to answer a
question from a customer
Reality check: Our needs differ
from situation to situation
© 2012 Tieto Corporation
© 2012 Tieto Corporation
We need to segment users to find
and address similar needs
• Stationary and mobile
• Project work
• Collaborative knowledge
work
• Developer, designer,
business consultant
• Mostly mobile
• Line work
• Networking and
communication
• Managers, sales
people, project manager
• Mostly stationary
• Process work
• Administration &
information
• Finance assistant,
secretary
• Mostly mobile
• Tasks
• Support, problem
solving, service
• Technicians, Store
personnel
[Picture of a
fictive but
typical
person]
Maria
[Picture of a
fictive but
typical
person]
Stefan
[Picture of a
fictive but
typical
person]
Marko
[Picture of a
fictive but
typical
person]
Jenna
Specialists Outreach
Administration Service
© 2012 Tieto Corporation
Sometimes you need services
optimized for a certain situation
© 2012 Tieto Corporation
Sometimes a virtual desktop will
do the trick
© 2012 Tieto Corporation
How mobility can facilitate
workforce collaboration
• Support different platforms and devices Support different
workstyles
• Easy to use services which simplify work Simplify work
• Social interaction is the fuel for collaboration Connect people
• Design service that are usable, useful and desirable to users Service design
• Mobilization is just one aspect of the digital workplace See the big picture
© 2012 Tieto Corporation
Enterprise Back-End IT Systems
Approach it from the right end and
realize it’s about more than apps
Mobile Business & Technology Consulting
Co-Innovation
Design
Back-End Enablement
End-to-End Development
Multi-Platform Deployment
Solution & Application
Lifecycle Management
© 2012 Tieto Corporation
Some success factors
• Across the enterprise and across all components of the digital workplace Governance
• Always start with business and user needs
• Find the business case Business-driven
• Treat users as you would treat customers
• Support people in their daily work People-centered
• Eat the elephant one bite at a time
• Fail fast, fail often, fail cheap Iterative & agile
• Classify information and devices
• Security is a people-problem - support them! Security
© 2012 Tieto Corporation
Can’t find your way to the meeting
room? – We have an app for that!
© 2
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