Model Curriculum...Management Analyst CURRICULUM / SYLLABUS This program is aimed at training...

Mobile Device Management Analyst

Model Curriculum


SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

IT-ITeS FUTURE SKILLS WEB AND MOBILE DEVELOPMENT SSC/Q8405, V1.0 6


Complying to the National occupation standards of

Job Role / Qualification Pack: ‘AI – Chief Data Officer’ QP No. ‘SSC/Q8119 NSQF Level 9’

17th October 2018

17th October 2019

Complying to the National occupation standards of

Job Role / Qualification Pack: ‘Mobile Device Management Analyst’ QP No. ‘SSC/Q4805 NSQF Level 6’

16th December 2019,

2018 16th December 2024


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 16

3. Assessment Criteria 17

Mobile Device Management Analyst 1

Mobile Device

Management Analyst

CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Mobile Device Management Analyst”, in

the “IT-ITeS” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Mobile Device Management Analyst

Qualification Pack Name and Reference ID.

SSC/Q8405, V1.0

Version No. 1.0 Version Update Date 16/12/2019

Pre-requisites to Training

Bachelor’s Degree in Engineering / Technology / Statistics /

Mathematics / Computer Science/ Physical Sciences

Training Outcomes After completing this programme, participants will be able to:

• Explain the nature of work across the IT-ITeS sector, the various

sub sectors under it and different types of occupations under the Future Skills sub sector

• Explain different types of web technologies, their evolution, their use cases and business applications

• Leverage different types of mobile technologies, explain their use cases and demonstrate application of different types of tools, frameworks, platforms, libraries and software packages to test hardware and software systems

• Define an enterprise strategy for managing mobile devices in the organization by evaluating the organization's requirements and defining parameters to continuously monitor implementations of the mobility strategy

• Manage the mobile devices in the organization by registering mobile devices, defining initial device configurations, ensuring compliance of regulations and remotely managing software updates

• Manage application on enterprise mobile devices by remotely managing application configurations, performing over-the-air (OTA) software updates and ensuring device performance

• Monitor mobile devices in the organization using a mobile device management solution and ensure the security of the mobile devices by regularly monitoring security threats


• Integrate mobile device management systems with the existing enterprise systems while ensuring the integrity of data shared between the two systems

• Guide team to improve performance and achieve the desired goals through efficient resource planning, continuous monitoring and clear correspondence

• Leverage different skills to build and maintain client satisfaction


This course encompasses 8 out of 8 National Occupational Standards (NOS) of “Mobile Device

Management Analyst” Qualification Pack issued by “IT-ITeS Sector Skills Council”.

Sr. No.

Module Key Learning Outcomes Equipment Required

1 IT-ITeS/BPM Industry – An Introduction Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 03:00 Corresponding NOS Code Bridge Module

• Explain the relevance of the

IT-ITeS sector

• State the various sub-

sectors in the IT-ITeS sector

• Detail the nature of work

performed across the sub-

sectors

• List organizations in the

sector

• Discuss the evolution of the

sub sectors and the way

forward

• Explain the disruptions

happening across the IT-

ITeS sector

• Whiteboard and Markers

• LCD Projector and Laptop for

presentations

• Lab equipped with the following:

• PCs/Laptops

• Chart paper and sketch pens

• Internet with Wi-Fi (Min 2

Mbps Dedicated)

2 Future Skills – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Discuss the general

overview of the Future Skills

sub-sector

• Describe the profile of the

Future Skills sub-sector

• Explain the various

occupations under this sub-

sector

• List key trends across the

occupations in this sub-

sector

• List various roles in the

Future Skills sub-sector



presentations


• PCs/Laptops



Mbps Dedicated)

3 Web technology – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Define the terms “Internet”

and “Web technology”

• Provide an overview of

different components of the

internet

• Discuss the evolving

information technology

landscape and the

importance and relevance

of Web technologies

• State the key business

drivers for adoption of web

technologies

• Discuss the different types

of web technologies



presentations

• Provision for word processor and

presentation software


• PCs/Laptops


Mbps Dedicated)


• Analyze different use cases

and applications of web

technologies and their

applications across

industries

4 Mobile Development – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module

• Define “Mobile technology” and its different components

• Discuss the commonly used Mobile development platforms (such as iOS, Android etc.)

• Discuss the evolving information technology landscape and the importance and relevance of Mobile technologies

• State the key business

drivers for adoption of

Mobile technologies

• Analyze different use cases

and applications of Mobile

technologies and their

applications across

industries



presentations




• PCs/Laptops


Mbps Dedicated)

5 Development Tools and Usage Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module

• Examine good

programming styles and

documentation habits

• Use scripting languages to

automate tasks and write

simple programs

• Use appropriate tools for

building, debugging,

testing, tuning and

maintaining programs

• Configure operating system

components

• Identify software

development needs and

changes

• Use various cloud

computing platforms and

services

• Apply the principles of code

and design quality



presentations




• PCs/Laptops


Mbps Dedicated)

6 Mobility Strategy Theory Duration

• Explain mobility

management



(hh:mm) 15:00 Practical Duration (hh:mm) 30:00 Corresponding NOS Code SSC/N8430

• Demonstrate how to

evaluate an organizations

culture and business

requirements


develop an enterprise

mobile device management

strategy

• Examine the different types

of mobile devices in an

organization

• Explain different types of

mobile device strategies in

an organization (such as

BYOD – bring your own

device, CYOD – chose your

own device etc.)

• Demonstrate a mobile

device management

solution

• Explain how to define

parameters to evaluate and

shortlist an appropriate

mobile device management

software

• Define an operational

strategy for managing

enterprise mobile devices

• Develop an operational

checklist to manage

enterprise mobile devices

• Demonstrate how to define

a security and privacy

strategy for mobile devices

using a Mobile Device

Management (MDM)

solution

• Define an expense policy

for corporate owned

devices

• Discuss different

parameters to be monitored

to ensure fault-free

implementation of mobile

device management

strategy and solutions


presentations




• PCs/Laptops



Mbps Dedicated)


7 Mobile Device Management Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 35:00 Corresponding NOS Code SSC/N8431

• Exhibit the different types of

mobile devices in an

organization

• Discuss the technical

provisions and limitations of

the mobile devices

• Examine and evaluate the

best practices for

registering mobile devices

on the organization’s

network

• Explain how to define

policies to secure corporate

mobile devices

• Examine and evaluate best

initial device configurations

• Discuss different standards

and compliances to be

implemented to ensure

security of mobile devices

• Install the initial

configuration on mobile

devices remotely using

MDM solutions

• Install software updates

and upgrades remotely

using MDM solutions


automate and schedule

device updates and

upgradation

• Discuss best practices to

ensure compliance of

corporate policies

• Create a report on the

health and security of

mobile devices



presentations




• PCs/Laptops



Mbps Dedicated)

8 Application management Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 35:00

• Demonstrate how to identify

and map client devices

• Discuss standard

application configuration for

installation on mobile

devices



presentations




• PCs/Laptops



Corresponding NOS Code SSC/N8432

• Initialize files and tools prior

to installation or update of

mobile applications

• Perform over-the-air (OTA)

installation and upgradation

of mobile applications

• Demonstrate best practices

for remote transaction of

files between mobile

devices

• Perform standard post-

update and post-installation

practices

• Discuss how to ensure

desired functioning of the

mobile applications on

mobile devices


Mbps Dedicated)

9 Mobile Device Monitoring Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 30:00 Corresponding NOS Code SSC/N8433


manage mobile devices

using Mobile Device

Management solutions

• Discuss the best practices

for monitoring mobile

devices at enterprise level

• Explain how to identify

security threats associated

with mobile devices

• Assess the criticality of

different security threats to

mobile devices

• Discuss how to define

parameters to monitor

security threats to mobile

devices

• Demonstrate how to assess

and monitor security threats

using standard security

monitoring tools


generate reports on security

incidents and abnormal

system behavior

• Examine best practices to

keep track of the inventory

of mobile devices in an

organization



presentations




• PCs/Laptops



Mbps Dedicated)


10 Integration of MDM system Theory Duration (hh:mm) 15:00 Practical Duration (hh:mm) 30:00


• Discuss different types of

enterprise systems

deployed in an organization

• Demonstrate how to check

for compatibility of mobile

device management

solutions with the existing

enterprise solution

• Map the process flow and

exchange of data between

different IT sub-systems

• Perform system test to

verify that system

requirements are met

• Explain how to ensure

security of systems before,

during and after integration

• Explain how to ensure

integrity of data exchanged

between the two platforms.



presentations




• PCs/Laptops



Mbps Dedicated)

11 Develop Knowledge, Skills and Competence Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 19:00


• Recognize the importance

of self-development

• Identify knowledge and

skills required for the job

• Identify avenues for self-

development

• Create plans for self-

development

• Develop a customer centric

attitude

• Collaborate with team to

work effectively



presentations

• Provision to write emails and send

in the lab

• Lab with provision for internet,

email, word processor and


• Chart paper, markers, picture

magazines and old newspapers

12 Build and Maintain Relationships at the Workplace Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code SSC/N9006

• Recognize the importance

of open and effective

communication

• Discuss methods that build

rapport such as

remembering names, being

empathetic, mirroring, etc.

• Meet colleagues/clients and

build new professional

relationships with them

• Discuss the importance of

active listening



presentations


in the lab







• Apply different approaches

for conflict management

• Apply different approaches

to recognize and motivate

others

• Show appreciation to

colleagues and swiftly

address their concerns

• Discuss methods for

becoming a supportive team

player

• Discuss methods to

maintain relationships with

colleagues/clients

13 Client Satisfaction Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code SSC/N9007

• Define the needs and

perspectives of the client

• Discuss how to manage

client expectations

• Ensure timely delivery of

client requirements

• Provide continuous

updates on project/activity

status and changes in

timelines

• Build rapport and

collaborate with the client



presentations


in the lab






•

Total Duration:

330.00

Theory Duration

113:00 Practical Duration

217:00

Unique Equipment Required


• LCD Projector and Laptop for presentations

• Lab equipped with the following: -

• PCs/Laptops

• Internet with Wi-Fi (Min 2 Mbps Dedicated)

• Provision to write emails and send in the lab

• Chart paper, markers, picture magazines and old newspapers

Popular Software Tools (At least one of the tools listed below is

required)

Mobile Device Management tools: Intune, IBM MaaS360, Cisco

Meraki, VmWare Airwatch etc..

Workflow management tools: Evernote, Jira, VersionOne, Workzone,

Scrum Mate etc.

Grand Total Course Duration: 330 Hours, 0 Minutes

(This syllabus/ curriculum has been approved by SSC: IT- ITeS Sector Skills Council NASSCOM)


Trainer Prerequisites for Job role: “Mobile Device Management Analyst” mapped to Qualification Pack: “SSC/Q8405, V1.0”

Sr. No. Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack SSC/Q8405, V1.0

2 Personal Attributes

This job may require the individual to work independently and take decisions for his/her own area of work. The individual should have a high level of analytical thinking ability, passion for Mobile Device Management technologies, and attention for detail, should be ethical, compliance and result oriented, should also be able to demonstrate interpersonal skills, along with willingness to undertake desk-based job with long working hours.

3 Minimum Educational Qualifications

Graduate in any discipline preferably Science/Computer Science/Electronics and Engineering /Information Technology

4a Domain Certification

Certified for Job Role: “Mobile Device Management Analyst” mapped to QP: “SSC/Q8405, V1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the trainer is certified for the Job role “Trainer” mapped to the Qualification Pack “MEP/Q2601”. Minimum accepted score is 80% aggregate

5 Experience 5+ years of work experience/internship in Mobile Device Management Analyst or related roles


Criteria For Assessment Of Trainees

Job Role Mobile Device Management Analyst

Qualification Pack SSC/Q8405, V1.0

Sector Skill Council IT-ITeS

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.

6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each technical NOS

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.


Compulsory NOS

Total Marks: 800 Marks Allocation

Assessment

outcomes

Assessment Criteria for

outcomes Total Marks Out Of Theory

Skills

Practical

1. SSC/N8430:

Define the

mobile device

management

strategy for the

organization

PC1. determine the

organization's work

culture, business goals,

challenges and

requirements

100

10 3 7

PC2. establish the level of

controls to be provided to

mobile devices to define

an appropriate device

policy such as [BYOD

(bring your own device),

CYOD (choose your own

device), strict kiosk

lockdown mode, COBO

(corporate owned

business only) or COPE

(corporate-owned,

personally-enabled)

policy]

14 4 10

PC3. specify the

parameters to select

appropriate mobile device

management solution for

the organization

10 3 7

PC4. shortlist and

implement suitable mobile

device management

solution in the

organization

10 3 7

PC5. define and

document a

comprehensive and

scalable operational

strategy for the enterprise

mobile devices

14 4 10

PC6. build and implement

a comprehensive privacy

and security strategy

using Mobile Device

Management (MDM)

14 4 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC7. develop a strategy

on expense policy for

mobile devices

14 4 10

PC8. define metrics to

monitor effective

implementation of the

mobile device

management strategy

14 4 10

Total 100 29 71

2. SSC/N8431:

Manage and

maintain mobile

device

configuration,

compliance

policies in the

mobility

solutions of the

organization

PC1. identify the devices

in the organization to be

monitored using mobile

device management

solutions

100

14 4 10

PC2. register the devices

to monitored in the

organization's network

and on the mobile device

management solutions

14 4 10

PC3. set up various

policies around devices to

secure corporate

resources

16 5 11

PC4. implement initial

device configurations in

compliance with the

corporate rules

14 4 10

PC5. perform timely

installation of patches and

updates of solution

software and firmware

14 4 10

PC6. regularly scan

devices to ensure they

are compliant with

company policy

14 4 10

PC7. generate periodic

reports on the health and

security of the mobile

devices

14 4 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

Total 100 29 71

3. SSC/N8432:

Install,

configure and

manage

business

applications

remotely on

mobile devices

PC1. identify the target

devices for installation of

business application

100

14 4 10

PC2. initialize files and

tools required for over the

air installation and update

of applications on the

registered mobile devices

14 4 10

PC3. perform over-the-air

installation and update of

applications on the

registered mobile devices

15 5 10

PC4. perform encryption

of files to secure over the

air installation and update

process

15 5 10

PC5. distribute files to

intended target devices

14 4 10

PC6. perform post-update

activities such as

activating updated code

14 4 10

PC7. verify that the

system are functioning as

per specifications

14 4 10

Total 100 30 70

4. SSC/N8433:

Monitor and

secure mobile

devices in case

of security

threats

PC1. manage access to

different mobile devices

and it assets of the

organizations as per the

identity and access

management policies of

the organization 100

14 4 8

PC2. evaluate criticality

and security threat levels

while managing the

access to mobile devices

14 4 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC3. define security

parameters to be

monitored for securing

mobile devices

8 5 11

PC4. analyze security

performance metrics to

highlight variances and

issues for action by

appropriate people

6 5 11

PC5. develop security

assessments to monitor

security of the deployed

devices

11 6 14

PC6. maintain and

continuously update

inventory of mobile

devices of the

organization

14 4 8

PC7. generate periodic

reports on security

incidents and share them

with relevant stakeholders

11 4 8

Total 100 32 68

5. SSC/N8434:

Integrate Mobile

Device

Management

systems with

the existing

enterprise

systems

PC1. identify the

enterprise systems

deployed in the

organizations

100

12 4 8

PC2. check for

compatibility of the

enterprise systems with

the mobile device

management solutions

12 4 8

PC3. map the process

flow and the transaction

of data in between sub-

systems

16 4 12

PC4. plan to prevent

erroneous data from

being entered that

13 5 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

disrupts the chronological

events of a process

PC5. perform systems

tests to verify that

systems meet

requirements

17 5 12

PC6. ensure security of

systems before, during

and after integration

15 5 10

PC7. ensure that the

privacy policies of the

organization are not

violated as part of the

integration

15 5 10

Total 100 32 68

6. SSC/N9005

Develop your

knowledge,

skills and

competence

PC1.obtain advice and

guidance from

appropriate people to

develop your knowledge,

skills and competence

100

10 0 10

PC2.identify accurately

the knowledge and skills

you need for your job role

10 0 10

PC3.identify accurately

your current level of

knowledge, skills and

competence and any

learning and development

needs

20 10 10

PC4.agree with

appropriate people a plan

of learning and

development activities to

address your learning

needs

10 0 10

PC5.undertake learning

and development

activities in line with your

plan

20 10 10


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC6.apply your new

knowledge and skills in

the workplace, under

supervision

10 0 10

PC7.obtain feedback from

appropriate people on

your knowledge and skills

and how effectively you

apply them

10 0 10

PC8.review your

knowledge, skills and

competence regularly and

take appropriate action

10 0 10

Total 100 20 80

7. SSC/N9006

Build and

maintain

relationships at

the workplace

PC1.build rapport with

appropriate people at the

workplace

100

10 3 7

PC2.develop new

professional relationships

10 3 7

PC3.build alliances to

establish mutually

beneficial working

arrangements

10 3 7

PC4.foster an

environment where others

feel respected

10 4 6

PC5.identify and engage

a diverse range of

influential contacts

10 4 6

PC6.obtain guidance from

appropriate people, where

necessary

10 3 7

PC7.attentively listen to

ideas and give

constructive feedback

10 3 7

PC8.promptly resolve

conflicts between team

members

10 2 8


Compulsory NOS


Assessment

outcomes



Skills

Practical

PC9.work with colleagues

to deliver shared goals

10 2 8

PC10.recognize the

contributions made by

your colleagues

10 3 7

Total 100 30 70

8. SSC/N9007

Build and

maintain client

satisfaction

PC1.gather the client

context and requirements

100

14 4 10

PC2.manage fluctuating

client priorities and

expectations

19 6 13

PC3.respond to requests

in a timely and accurate

manner

19 6 13

PC4.continuously improve

service based on client

feedback

24 7 17

PC5.plan deliverables

based on client needs

24 7 17

Total 100 29 71

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