Agenda

Introduction

Journey of Dabbawallas

Rules & Regulation

Mumbai Dabbawallas & Six Sigma

Coding of Mumbai Dabbawallas

SWOT Analysis

Achievements

Introduction A dabbawala (one who carries the lunch box) is a person in the

Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers.

The dabbawala originated when India was under British rule: many Indian people who worked in British companies disliked the British food served by the companies, so a service was set up to bring lunch to them in their workplace straight from their home

In 1890, Mahadeo Bhavaji Bachche started a lunch delivery service with about a hundred men. In 1930, he informally attempted to unionize the Dabbawallas. Later, a charitable trust was registered in 1956 under the name of Nutan Mumbai Tiffin Box Suppliers Trust (NMTBST)

PRESIDENT & GENERAL SECRETARY OF NMTBST

Mr. Raghunath Medge

President

Mr. Gangaram Talekar

General Secretary

JOURNEY OF DABBAWALA

Pick up Dabba from Residence/Caterer

and bring it to Andheri Station.

*Journey in Local Train*

Unloading and Sorting at

Destination Station.

Delivery to respective customers.

Collection of Empty Dabba.

Sorting at Destinations station.

Returning Dabba to Residence/Caterer.

9:30 A.M- 10:30 A.M 10:34- 11:20 A.M 11:20- 12:30 P:M

2:48- 3:30P:M 12:30 - 1:00 P.M 1:15- 2:30 P.M

3:30- 4:40 P.M

9:30-10:30 am

•This is the time when the Dabbawallas collect the Tiffin Boxes from the respective houses and load all the Tiffin boxes in a wooden Cart which is ready to ship now

10:35-11:20 am

•This time period is actually the journey time. The Dabbawallas load the wooden crates filled with Tiffin's onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.

11:20-12:30 pm

•At this stage, the unloading takes place at the destination station

•Re-arrangement of Tiffin's takes place as per the destination area and destination building

12:30-01:15 pm

• Lunch Time (Please Hold on)

1:15-02:00 pm

• Here on begins the collection process where the Dabbawallas have to pick up the Tiffin's from the offices where they had delivered almost an hour ago.

2:00-02:30 pm

•The group members meet for the segregation as per the destination suburb.

2:30-04:00 pm

•This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the Tiffin's as per the origin area

Rules and Regulations

DISCIPLINE : No Alcohol Drinking during the business hours

Wearing White Cap during business hours

Carry Identity Cards

Code of conduct: • Rs 500- Drinking on duty

• Rs 100- Smoking on duty

• Rs 25- Not wearing white cap

• Rs 25- Not carrying ID card

• Rs 1000- Leave without an indication, sacked if repeated in 2-3 instances

Mumbai Dabbawallas & Six Sigma

Six sigma is represent a statistical measure and a management philosophy to calculate how many mistake company commits while accomplishing task.

Only 1 error was happened in 16 million transitions, so the Six Sigma performance rate of Mumbai Dabbawallas is 99.999999

0% fuel, 0% Investment, 0% Modern Technology,

0% disputes and 100%Customer satisfaction led

the Mumbai Dabbawallas 99.99999 Six Sigma rating.

SIX SIGMA CERTIFICATION

In 1998, Forbes Global magazine conducted a quality assurance study on the Dabbawallas' operations

Gave Rating of 99.999999

Dabbawallas made one error in Sixteen million transactions.

Stood High along with MNC’s like Motorola, GE etc.

Dabbawallas got ISO 9001-2000 for Excellence in service

ISO Certification

Coding of Mumbai Dabbawallas

SWOT Analysis

Strengths: Simplicity in

organization with Innovative service

Coordination, team spirit, & time management

Low operation cost

Customer satisfaction

Opportunities: Wide range of

publicity

Operational cost is low

Catering

Threats: Indirect

competition is being faced from caterers like Maharaja community

Indirect threats from fast foods and hotels

Change in timings

Company transport

Weaknesses:• High

dependability on local trains

• Limited funds for the association

• Limited Access to Education

Qualification graph of Mumbai Dabbawallas

12%

18%

18%

44%

8%

Percentage in terms of Dabbawallas population in Mumbai

0

1 to 4

5 to 7

8 to 10

11 to 12

Achievements

Documentaries made by: BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY,

SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.

CASE STUDY made by : ICFAI (Institute of Chartered Financial Analysts of

India) Press Hyderabad & Bangalore

Richard Ivey School of Business – Canada

Also, Included in a subject in Graduate School of Journalism University of California, Berkeley

Invitations received from : CII (Confederation of Indian Industry) conference

held in Bangalore, Pune, Rotary Club

Other Achievements On 21 March 2011 Dabbawallas got a place in “GUINNESS BOOK of World

Records”.

Invited for the marriage of Hon. Prince Charles of England on 9th April, 2005.

Sir Richard Branson, Chairman of Virgin Atlantic Airways, meeting the Mumbai's famed 'Dabbawallas' at Churchgate Railway Station on April 1, 2005

Sir Richard Branson meeting with Mumbai's Dabbawallas

Feather on the Topi Currently Mumbai Dabbawallas are tracking more than 5000

Dabbawallas daily, through the usage of Computers

Mumbai Dabbawallas also participate in Swachata Abhiyan conducted by the current Prime Minister of India Mr. Narendra Modi.

Mumbai Dabbawallas represented the Maharashtra state at New Delhi (Rajghat) on the occasion of the celebration of 60th Republic day on 2010.

Thank You…!!