Naggib Chakhane, MBACorporate Strategy & Performance Improvement

No.1 Provider of Non-Execs to UK SMEs

Business Transformation: Helping A Client Align Their Service Delivery With Their Strategic Objectives

Case Study

Business Transformation: Helping a client align their service delivery with their strategic objectives

Naggib Chakhane:I was tasked to assess the premise that the client could achieve their strategic business outcomes, drive significant cost savings and improve efficiency by aligning the service delivery model through centralising and relocating the core business processing functions to a lower cost geographical area.

Client:Naggib helped us to clearly identify the areas of the business that would benefit from the synergistic approach of a Shared Service Centre (SSC) and with his extensive knowledge and skillset, built a robust and well researched business plan that got board approval. His in-depth research and analysis clearly identified where we should locate our SSC and we used that as a basis to implement the right systems and processes, resulting in improved efficiency and real and sustainable value to our business. His understanding of the business offered a vision and insight which was key to our transformation.

Main challenges:Poor service delivery model and non-standardised processes scattered across 7 European countries. Duplication of activities and a disconnected value chain. Lack of credible management information, thus compromising management’s ability to make informed decisions.

Overcoming the challenges:Started with an in-depth analysis of existing European structure to identify inefficiencies and functions to remain in-country and those that could be migrated to a Shared Service Centre (SSC).Researched possible SSC locations in Eastern & Central Europe with a key focus on cost attractiveness, availability of skilled labour, language capabilities, scalability, political and economic stability and availability of government support and incentives.

What value was your role to them:Brought a fresh and independent perspective to what could have been a politically charged situation. Was able to deploy my extensive financial skills and strategy development capabilities to build a robust financial model and business case to substantiate and highlight the advantages of the business process transformation.

Realisable benefits included US$25m in cost savings, thus adding 2% to operating profit and an overall reduction in headcount of 24%

Business Transformation: Helping a client align their service delivery with their strategic objectives

Profile: Naggib Chakhane MBANaggib is a seasoned finance and corporate strategy professional with over 20 years senior management experience, gained in multinational corporations, SME’s and business start-ups. He acts as strategic advisor to several SME’s and start-ups.

Naggib spent the last 16 years consulting with, or as part of the management team of various corporations including Sterling Software Inc., Toshiba, Diebold International, SC Johnson, Novartis Pharmaceuticals and Iron Mountain Europe. He spent nearly two years in South Africa as the CFO of a now very successful and rapidly expanding start-up retail foreign exchange company.

Naggib is passionate about working with entrepreneurs and SME’s to help them realise their true potential and build successful, profitable and sustainable businesses. Summary of competencies. Leadership Development Strategy Development & Alignment Finance & Corporate Strategy Business Process Improvement Performance Improvement Start-ups, Business Plan Development Investment & Fund Raising Coaching, Mentoring & Training

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