National Urban Water Awards 2010
Asheesh Sharma
Commissioner
Pimpri Chinchawad Municipal Corporation
15th September 2011, Nirman Bhawan, New Delhi
Nomination for
Technical Innovation and
Communication Strategy & Awareness
2.
Structure of Presentation
1 About Pimpri Chinchwad City
2 Water Supply System of the City
3 Category: Technical Innovation
4 Category: Communication Strategy and Awareness Generation
3.
About Pimpri Chinchwad City
4.
• Located on North of Pune
• Area of 177 sq. kms.
• Population: 1.73 million (Census
2011)
Pimpri Chinchwad at a Glance
• Area under Green Cover: 27%
• Annual Budget (2010-2011): Rs. 1184
Crores
• Credit Rating: AA- (Positive Outlook) by
Fitch Ratings under JnNURM
5.
Vibrant city in the state of Maharashtra
• Strong industrial base
– Small & medium industrial
units of about 6,000
– Large industrial units of
about 50
– Auto and ancillary industrial
Hub
– Presence of International IT
Firms
6.
Social Infrastructure
– DY Patil Engineering College
– National Institute of Construction
Management and Research
(NICMAR)
– Management Institutes – 5
– Engineering colleges – 4
– Schools run by PCMC - 134
– Medical Colleges – 6
– Municipal Hospitals – 8 / Municipal Health
Dispensaries - 15
– Stadiums – 3
– Swimming Pools - 8
– Auditoriums - 3
– Industrial Training Institutes - 2
7.
Pimpri Chinchwad Municipal Corporation
• PCMC was constituted in the year 1982
• Four divisional offices
• Over 40 departments with a workforce of about
7500
• Fully e-governed Corporation
• PCMC in the process of getting ISO
Certification (ISO 9001:2008).
8.
Key initiatives taken by us
• Promoting development
– Corridor densification with BRTS, leveraging TDR
• Providing infrastructure ahead of its time
– Implementing Rs. 2572 Crores projects under
JNNURM
• Making the city slum free
– Slum rehabilitation and EWS housing to provide
32,000 houses
• E Initiatives for better governance
– Wi fi city;
– GIS based dynamic administration
Water Supply
Total Projects
Project Cost
(Rs. Crores)
494
2572
240Sewerage
Solid waste management 70
803BRTS & purchase of city
transport buses
Housing for slums 863
116Storm water drainage system
9E-governance
Infrastructure Projects
9.
About Water Supply System of the City
10.
Water Supply: Fact File
• Population Served : 1.73 million (Census 2011)
• Area Covered : 177 Sq Km
• No. of Water Connection: 1,24,064
• Major Water Supply Project:
– Under JnNURM, we are implementing projects to the tune of Rs. 494 Crores
Strengthening transmission and distribution system,
Augmenting treatment and storage capacity,
Consumer metering and
SCADA system
– Water System designed for population for the year 2031.
11.
Key Challenges
• Equitable distribution of water supply
• Reducing NRW
• 24 x 7 water supply system for the city
• Consumer grievances
• Both technological intervention and consumer awareness is
required to build an efficient water supply system
12.
Technical Innovation
Sustainable Water Supply Operations through 100% Metering and Billing, Online
Payment Collections & Supply Management of Water Districts through SCADA
13.
Situation Prior to Initiative
• Connection type given on usage requirement
• Fix rate of user charge
– No control on consumption
• Inadequate metering of water connections
• Inequitable distribution of water supply
• Inefficient grievance management system
14.
Strategies Adopted
100% Metering of water
connections
Creation of DMAs, GIS Mapping of
water infrastructure and SCADA
Consumer
Interface
24 x 7 water supply
system
15.
• Knowing how much water is supplied and consumed is crucial.
• PCMC started metering of water connections in the year 2006.
• As of date PCMC has metered all water connections in the city
• As a policy any new connection provided to consumers is metered
• PCMC has implemented volumetric tariff in the year 2009
• PCMC is in the course of outsourcing metering, billing and collection
on PPP basis
Implementing 100% metering
16.
Implementing SCADA System
• PCMC has implemented SCADA system under JNNURM
• Key benefits of the system
– Equitable water supply distribution
– Water quality monitoring
– Pressure monitoring. Also helpful in identifying pipe burst or leakage in mains
– Automated system for WTP (clarifier, filter operations)
– Report generation –
Daily flow – If any deviation from standard levels then corrective measures can be
taken thereon
Variation in water level at ESR compared to benchmark levels – reasons for variations
and corrective measures to be taken thereon
Water quality report
Energy consumption – Quantity delivered and energy consumed
17.
Next Steps - Integration of GIS with SCADA Sysem
• GIS system enables information w.r.t location of valves, pipes
and connection details, including number of families served by
single water connection.
• Such information to be utilized in Hydraulic Modeling
• Integration GIS with SCADA would enable pressure
management at branch network level leading to equitable water
supply
• Integration further with software's like epanet/ betly, future
modification in the network would be possible with increase in
population and changes in network.
18.
Creating accountability – DMA System
• 47 DMAs identified for the entire city
• Each DMA allocated to one engineer
for
– Pressure management
– Equitable distribution
– Leakages,
– NRW reduction,
– Billing and collection
– System improvement
– Grievance management
19.
24 x 7 on pilot basis - Ongoing
• PCMC in collaboration with Suez Environment is implementing
24 x 7 in one zone 3500 water connections
• This action oriented project would
– Measure supplied volume through SCADA system; measure water consumed at
HH level meter to arrive at NRW
– Leak detection equipments would be put in place to locate the losses and take
corrective measures
– Drive for identification of theft and illegal connection.
– Checking metering inaccuracy
– Replacement of HH pipeline connection with HDPE pipe
– Hydraulic modeling of the system leading to network improvement and pressure
management.
– The above activities estimated to be completed in a period of 9 months.
• Learning’s from pilot study would be helpful in implementing
24 x 7 for the entire city.
20.
Strengthening Consumer Interaction System
• SMS Based Complaint Monitoring System introduced in 2009-10
– Consumer has to send SMS on 9922501450 and receives compliantnumber.
– SMS forwarded to respective officer who calls the complainer tounderstand details
– Citizens are kept updated about the status of the complaint until it isresolved.
• PCMC has also set up a dedicated Call Centre only for issuespertaining to water supply. This centre facilitates interactionthrough emails, phone, SMS.
• Consumers can pay water user charges
– Pay points at 5 locations
– Online Payment
21.
Conclusion
• We aim to harness the potential of technology to improve thewater supply system
• Our strategy is to first put systems in place beforeimplementing 24 x 7 at entire city level.
• We have already made progress with respect to
– 100% metering and volumetric tariff
– Creating database using GIS
– Creating DMAs and brining in accountability
– Implemented SCADA system
– 24 x 7 in one pilot zone
– Improving reach to consumers
22.
Category: Communication Strategy and Awareness
Generation
Innovative Knowledge Sharing and Campaigning to generate People Awareness
and to bring about behavioral change towards efficient Water Utilization.
23.
Situation prior to initiative
• Negative views about Water Supply Department
• Complaints regarding water supply
• Perception regarding water quality
• Absence of energy efficient and water conversation measures at grass-root level
24.
Communication Strategy and Awareness Generation
• Objectives:
– Behavioral Change towards Water Usage
– Building citizen confidence about Water Supply system
• Strategies adopted
Capacity Building of
Employees
Awareness w.r.t river
pollution
Awareness and
resolution of complaints
at user end
Awareness about
water Supply System
of PCMC
25.
• Training programs on “Water Operation Management and
Development on Water Supply in Different Cities”
• Study tour to various cities and institutions like CSE, Delhi;
ASCI, Hyderabad; etc. for exposure to new ideas and best
practices
• Technological Upgradation: Team of 15 Water Supply PCMC
officials pursued training at CoEP, Pune, for training in “SCADA
implementation and Management”.
• Water Supply department officials encouraged to pursue higher
education.
Capacity building of Employees
26.
Capacity Building – Employees - Cholrine
27.
Capacity Building – Employees - SCADA
28.
Awareness – River Pollution
• Formation of Pawana Jal Maitri Group
– PCMC, Institute of Engineers, industries, schools/
colleges/ press
– Meet once in a month to plan activities for
prevention of water contamination
• Activities
– Identification of reasons of water contamination
– Awareness program for temple authorities and
personals
– Conducting mass education program for prevention
of water contamination at major festival
– Cleaning of water ghats and river banks after major
festivals and pujas
29.
Awareness – Water Supply System of PCMC
30.
At User End – Awareness Programme and Resolving Complaints
• Visit by PCMC officials for one to one interactive session with
the consumers.
• Regular visits to societies/ schools/ colleges for presentation on
water usage and conservation
• Complaint resolution
• Regular testing at various points including collection of samplesfrom Households
• Publication in local newspaper on awareness building
• Academic research and outreach through various technicalpapers
31.
Complaint Resolution: Swapna Purti Society
• Situation prior to the initiative:
– receiving less quantity of water
• Intervention:
– Monitoring and evaluating of current system
• Findings:
– 5 buildings out of nine consume more water
– No control over pumping operation causing wastage of water
• Action:
– Re-scheduling of pumping
• Result:
– Water shortage compliant resolved without increasing water supply.
32.
• Situation prior to the initiative:
– Four water supply connection with annual bill of Rs. 90, 424
• Intervention:
– Awareness drive for rain water harvesting ways and management
– Society implemented Rain Water Harvesting on 12,000 Sq Ft area on
building roof top
• Results:
– Saving in treated water of 10 lakh liters/year
– The society availed 20% discount on water bills resulting in saving of Rs.
22,535
Complaint Resolution: Nisarg Darshan Society
33.
Presentation in Societies on water supply system of PCMC
34.
Special Awareness Drive - Jal Dindi
• About Jal Dindi
– A ride is organized from the origin to the point the river enters the city
During the ride, one can observe the change in quality of water, presence ofcontamination and reconnect back to the river
– Jaldindi meeting every month.
– Free of cost for the participants. Cost recovered from donors, sponsors
and voluntary contribution.
• Key Activities
– Collection of water samples along the ride
– Identification of point of intersection of nallahs into river
– Involvement of Corporators from different parties
– Involvement of members of Press for coverage and spread the messageon a larger level
– Involvement of local schools from villages along the river course forcampaigning along the river banks to keep them clean.
35.
Outcomes
• Reduction in river pollution
– Offerings which were earlier discharged in river are collected in separate
bins
– Local group near temple taken up task of cleaning up the river and Ghat
area
• Projects/ dissertation by students on water management as a result of outreach activity
– Hydro Power Generation
– Robotic Cleaning of Clarifier
– Study of Plant derivate as coagulant in WTP
– Designing of distribution network
– Designing of electro-mechanical flow meters for measuring Raw Water Flow
– Water Sampling study of Pavana River
36.
Sustainability Measures
• Creating Pilot Cases and spreading the message across the larger section of population using mass media communication
• Revisiting Success stories and maintaining such success stories
• Continuous Capacity Building of Water Supply Staff
37.
Thank You
