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CARE // VETERAN SERVICES // SUICIDE PREVEN-TION // HERE // UTILITY ASSISTANCE // EMER-GENCY SHELTER // LEGAL HELP // SUPPORT GROUPS // CHILD CARE // VOLUNTEER OPPOR-TUNITIES // SENIOR SERVICES // FOOD PANTRIES
VETERAN SERVICES // SUICIDE PREVENTION // FINANCIAL EDUCATION // SENIOR SERVICEALTH HELP // SUPPORT GROUPS // CHILD CARE // // CARE // HELP // UTILITY ASSISTANCE // LEGAL EDUCATION // STARTS // FOOD PANTRIES
// CARE // VETERAN SERVICES // HERE // UTILITY ASSISTANCE // SUICIDE PREVENTION // EMER-GENCY SHELTER // LEGAL HELP // SUPPORT GROUPS // CHILD CARE // VOLUNTEER OPPOR-TUNITIES // SENIOR SERVICES // FOOD PANTRIES
ASHEVILLE CENTER
THERE’S ALWAYS AN ANSWER
2014 ANNUAL REPORTBuncombe County
REAL-TIME // VISUAL // VALUABLE
2-1-1 COUNTS is the first tool of its kind that displays data about community-specific needs in real-time. The easy-to-use web-based tool enables users to check trends, make comparisons and share information with community leaders and agencies to improve service delivery. For example, if food pantry providers knew that a large number of hungry families in a certain ZIP code were calling for help, providers could shift resources to that location and solicit need-specific donations. 211COUNTS.ORG FILTERS BY REGION, ZIP CODE, TIME RANGE, CATEGORY, SUBCATEGORY
WHAT IS NC 2-1-1?
2-1-1 CONNECTIONS
Sign Up for the NC 2-1-1 Newsletter at UNITEDWAYABC.ORG/2-1-1
211counts.org
NC 2-1-1 is a health and human services information and referral line that connects people to community resources. It is a free, confidential service available 24 hours a day/seven days a week, in any language.
NC 2-1-1 mobilizes individuals to improve their lives by providing callers with immediate and accurate information on community services that can fulfill these needs. Research shows it takes an average of seven phone calls for a person to find a community resource that fits his or her needs. For individuals who have several needs, making seven calls can be a daunting, even impossible task. NC 2-1-1 equips callers with accurate information and referrals that help individuals locate the most appropriate service more quickly and allows them access to services they need.
NC 2-1-1 Asheville Center covers seven counties inWestern North Carolina: Buncombe, Henderson, Madison, McDowell, Polk, Rutherfordton, and Transylvania.
11%LEGAL & CONSUMERLegal Aid, Child Support & Custody, ID and Licenses
38,608 CALLS // 11,341 ONLINE VISITSFROM BUNCOMBE COUNTY TO NC 2-1-1 ASHEVILLE CENTER
18%
10%
12%HOUSINGHousing Search, Housing Expense Assistance, Emergency Shelter
HEALTH CARECommunity Clinics, Family Planning, Prescription Assistance
INDIVIDUAL & FAMILY LIFEHoliday Assistance, Case Management, Parenting
5%5%
<1%1%1%3% 2%
3%
INFORMATION SERVICES
INCOME SUPPORT GOVERNMENT & ECONOMIC
EDUCATIONCLOTHING & HOUSEHOLD
EMPLOYMENT ARTS, CULTURE & RECREATION
VOLUNTEER & DONATE
TOP 10 NEEDS
10%MENTAL HEALTH & ADDICTIONSSubstance abuse, Mental Health Evaluation & Treatment
4%
TRANSPORTATION
8%FOOD & MEALSEmergency Food Access, Food Outlets, Community Gardening
6%
UTILITY ASSISTANCE
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ENT
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ELES
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ITY
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ICS
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DISASTER SERVICES
<1%