New Staffs Training Guidebook(v1.1)

8/2/2019 New Staffs Training Guidebook(v1.1)

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Technology changes. Communication lasts.

TSD New Staff Training ProgramTSD New Staff Training Program

Asia P acific Tra ining Centr eAsia P acific Tra ining Centr e

APTCAPTC

April, 2006 (v1.1)April, 2006 (v1.1)

- your first SIX months training


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- your first SIXmonthstraining

TThis your first SIX months trainingyour first SIX months training guidebookwill prepare you with all the details and

information you need to know during your first 6months training period in Huawei.

Make this guidebook to be your companion and be

prepare to explore the Huawei unique work

cultures which are full of excitements, challengingand rewarding !

HAPPY TRAINING!HAPPY TRAINING!

Welcome to Huawei !Welcome to Huawei !

2


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- table of contents

1. personal information2. information records

3. code of conducts4. the 3 training phase5. phase I: preparation phase

6. phase I training checklist & outcome7. training output8. new staff monthly report9. new staff monthly report workflows

10. phase II: the centralized training11. culture training

12. culture training checklist & outcome

13. criteria training14. criteria training checklist & outcome15. training output16. product line training

17. product line training checklist & outcome18. reminder

3

Contents Page56 ~ 78

9

1011

121314

1516

17

1819

2021

2223


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- table of contents

19. phase III: on-the-job (OJT) training20. the A skills level21. the A skills achievement

22. phase III on-the-job training checklist & outcome23. oral defense24. oral defense documentation

25. oral defense checklist & outcome26. training timeline27. mini-CD

4

Contents Page24

2526

27

2829

303132


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- personal information

Please paste a photocopy of yourpassport here!

(information side)

5


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- information records

name: position:

staff id: department:

e-mails: date of joining:

personal information

name: position:


e-mails:

department manager information

name: position:


e-mails:

mentor 1 information (assigned mentor)

6


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name: position:


e-mails:

mentor 2 information (trainer)

name: position:


e-mails:


name: position:


e-mails:


- information records

7


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- code of conducts

NOTICENOTICE

8

Please pay attention on Huawei Series of Work Code of Conduct

Guideline for Global Technical Support Department Staff

Huawei Code of Conduct Code of Business Conduct of Huawei

Overseas Information Security and Confidentiality Awareness

Please read & understand each contents that is included in themini-CD


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- the 3 training phase

Huawei your first SIX months trainingyour first SIX months training is a series oftraining that can be easily divided into 3 phase.

Phase I: Preparation PhasePhase I: Preparation Phase

Phase II: Centralized Training PhasePhase II: Centralized Training Phase

Phase III: OnPhase III: On--thethe--job Training Phasejob Training Phase

9

please refer to the training timeline inpage 31 to keep track on all your trainingphases


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- phase I: preparation phase

in the first day of working, normally you will be introduced to

your department manager, working colleagues andsecretary. remember all of their names and contacts as theywill be the most important persons during your stay inHuawei

During this phase, you will be welcomed by your departmentmanager and get introduce to your mentor. Get your mentor todiscuss with you about your study plans and the studyoutcomes on each plan. Get to know your main job descriptions& responsibilities and your expectations from your manager and

mentor.

10

(In some cases, your department manager will act also as yourmentor)


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comments:

new staff signature & date:

- phase I training checklist & outcome

progress

Checklist (new staff pls. fill-in)Do you know your manager?

Do you know your mentor?

Do you know your secretary?

Do you know your study plan?

Do you have a discussion with yourmentor in detail on your study plansand understand the study outcomes?

Phase IPhase I

completioncompletion

YES

YES

YES

YES

YES

NO

NO

NO

NO

NO

managers name:

staff id:

signature & date:

11


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- training output

Throughout your training, you are required to send in yourweekly report to your manager and your mentor to update yourtraining weekly progress. (ID)(ID)--(PL)(PL)--(OFFICE)(OFFICE)--(WEEK NO)(WEEK NO)--WeeklyWeeklyReports.docReports.doc

Also, you need to fill-in the monthly report (ID)(ID)--(PL)(PL)--(OFFICE)(OFFICE)--Monthly Reports.xlsMonthly Reports.xlsevery month and send to your mentor forevaluation.

(All template of forms can be found in the provided mini-CD)

take notice on your evaluation results andcomments for continuous improvement !

Note:Note:

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- new staff monthly report

Remember to fillRemember to fill--in the your data completely in yourin the your data completely in yourmonthly reportmonthly reportinformationinformation page!page!

also, fill in thealso, fill in theMonthly Appraisal TableMonthly Appraisal Table page every month &page every month &

send to your mentor for comments & evaluation!send to your mentor for comments & evaluation!

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- new staff monthly report workflows

Training Report workflows guidelineTraining Report workflows guideline

14

Details Responsibility

filled-in monthly report & send

to mentor for proper evaluation(at the end of the month)

new staff

mentor will evaluate & sendback with results to new staff

(within 2 days after receiving)

mentor

new staffs confirm receiving &forward the monthly report to

training manager/ coordinatorfor filing (after receiving frommentor)

new staff

End of the Month

Day-2

Day-2

(28th~ 31st)

(before 2ndof everymonth)

(before 2ndof every

month)

1

2

3

Timeline


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- phase II: the centralized training

The centralized training or C-training for short, is the mostimportant training in all training phases as it indicate thebeginning of your actual training phase in Huawei. There are 3parts in this C-training which includes;

culture trainingculture training

criteria trainingcriteria training

product line trainingproduct line training

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- culture training

In this culture training, you will be exploring the company

business profile and the exploration of the companyvision, mission & core values. Understand the companyorganization structures, your roles and yourresponsibilities as a professional engineer in Huawei!(culture training materials are included in the mini(culture training materials are included in the mini--CD)CD)

normally the training duration for this training will be less than 2 days

get to know the vibrantget to know the vibrantccoolloorrss in Huawei Culture!in Huawei Culture!

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comments:


- culture training checklist & outcome

progress

phase II: culturephase II: culture

trainingtraining


Checklist (new staff pls. fill-in)

Can you remember the company vision?

Do you understand the company mission?

Can you name all of the company core values?

Do you understand the company organization

structure?

Do you remember your job responsibilities &

the code of conducts?

YES

YES

YES

YES

YES

NO

NO

NO

NO

NO

trainers name:

staff id:

signature & date:

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- criteria training

In this training phase, you will explore the basic TSD workflows,

processes and regulations.

GCRMSGCRMS

EPMSEPMS

CEASCEASProjectProject

ImplementationsImplementations

InstallationInstallation

workflowsworkflows

OverseasOverseas

CustomerCustomer

HandlingHandling

SpareSpare--partsparts

HandlingHandling

supportssupports

websitewebsite

TSWSTSWSLotus NotesLotus NotesESDESD

33--tier techtier tech--

supportssupports

normally the training duration of this training will be less than 3 days

Code ofCode of

ConductsConducts

18

(criteria training materials are included in the mini-CD)

get to understand all those guidelines as it will be a part of yget to understand all those guidelines as it will be a part of yourourlifelinelifeline in Huawei!in Huawei!


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comments:


- criteria training checklist & outcome

progress

phase II: criteriaphase II: criteria

trainingtraining


trainers name:

staff id:

signature & date:

Checklist (new staff pls. fill-in)YES

YES

YES

YES

NO

NO

NO

NO

Do you fully understand the projectimplementation workflows?

Do you know how to use the GCRMS?

Can you explains the Huawei technical-

supports workflows?

Do you understand the 3-tier technicalsupport structure?

19


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- training output

Have you send in your weekly report to your manager andmentor to update your training weekly progress? (ID)(ID)--(PL)(PL)--(OFFICE)(OFFICE)--(WEEK NO)(WEEK NO)--Weekly Reports.xlsWeekly Reports.xls

If not, please do so as your manager or your mentor will notbe able to keep track on your training progress and toevaluate you accordingly. Keep constant communicationson all times with your mentor on any problems and Im surehe will be glad to sort it out for you!

criteria and culture training should be arranged to youwithin your first month of joining, if youre not, pleasecommunicate with your mentor immediately

RememberRemember

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- product line training

The product line training will be the last stage in your PhaseII C-training. In this training you will need to undergo anintensive training either in APTC or HQ. Either way, you willbe concentrated on your specific product line training, keepin mind to understand all the key points in your training

subjects and keep constant communications with yourmentor & trainers for your training plans & its outcomes !

normally the training duration for this training will be around 15 to 30 days

Intelligent Networks (IN)Intelligent Networks (IN)

Optical Networks (ON)Optical Networks (ON)

Wireless Communications (WIRELESS)Wireless Communications (WIRELESS)

Fix Networks (FN)Fix Networks (FN)

Data Services (DC)Data Services (DC)

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- product line training checklist & outcome

progress


YES

YES

YES

NO

NO

NO

trainer name:

staff id:

signature & date:

Do you fully understand all the theories andprinciples of your product?

Can you explains all the hardwaresinvolved in your product?

Can you operate & configure the equipmentsuccessfully & understand all tasks given toyou by your trainers ?

22 comments:


phase II: productphase II: product

line trainingline training



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- reminder

Congratulation!!!Now you have completed your Phase II training.

Remember to send in all your weeklyweeklyand monthlymonthlyreports to yourmentor and get evaluated monthly! Also, remember to make surethat your training status is properly recorded by your rep. officetraining manager/ coordinator.

take note that you should complete the phase II

training within your first three months of joining

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- phase III: on-the-job (OJT) training

In this phase, you will be assigned to handle a certain projectwhere you will be involved intensively in;

survey & designsurvey & design

hardware installationhardware installation

software installation and debuggingsoftware installation and debugging

software selfsoftware self--testtest

system commissioningsystem commissioning

system acceptance proceduressystem acceptance procedures

fault analysis and troubleshootingfault analysis and troubleshooting

system upgradessystem upgrades

normally the training duration for this training will be around 1 to 3 months

remember to

understand yourproduct OJT

requirements!!!

always have communication withyour mentors and understands their

expectations toward you

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- the A skills level

In your on-the-job training (OJT) training phase, you will beevaluated occasionally for the A skills promotion, understandthe concepts on all these levels and have constantdiscussions with your mentor/ manager for an appropriateskills promotion!

Which levels am Inow ???

A1 A2 A3 A4 A5 A6 A7

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Fill in the box of the date on yourskills achievement.

A1A2

A3

A4

A5

A6

A7

- the A skills achievement

A1: To know well the working environment and general knowledge

A2: To master hardware installation

A3: To master the mainstream product software commissioning

A4: To handle the technological problems during the engineering

A5: To communicate with customers on technological level

A6: To implement the engineering job independently

A7: To handle the technological problems of equipment in the network

26you should be able to achieve at least A6 skill within 6 months of joining

Date of joining:


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-phase IIIon-the-job training checklist & outcome

progress

supervisors name:

staff id:

signature & date:

27

Checklist (new staff pls. fill-in)YES

YES

YES

NO

NO

NO

Can you perform the design & site-surveyindependently?

Do you understand the HW & SWinstallation procedures and guidelines?

Can you perform the system testing &commissioning independently?

Can you perform fault analysis &troubleshooting independently?

YES NO

comments:


phase III: onphase III: on--thethe--

job trainingjob training



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- oral defense

After you have completed your OJT or when your A skillslevel reached A6 or A7, you will be required to prepare foran oral defense where a presentation is needed. (ID)(ID)--(PL)(PL)--

(OFFICE) Report(OFFICE) Report--toto--duty Presentation.pptduty Presentation.ppt

So, make sure youSo, make sure youre well prepared for this oralre well prepared for this oral

defense session & have the abilities to answer alldefense session & have the abilities to answer all

questions!questions!

the presentation should be around 30 - 60 minutes28

During this oral defense, youre will be questioned on allsubjects including the subjects in culture, criteria, productsand your experiences in OJT.


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- oral defense documentation

During your oral defense, make sure you have all yourweekly and monthly reports properly documented andfiled.

Remember to bring along thisyouryour

first SIX months trainingfirst SIX months training

guidebook during your oral defenseas an evidence to all your training

progress !!!

you need to achieve report-to-duty status within 6 months of joining29


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- oral defense checklist & outcome

progress

30

managers name:

staff id:

signature & date:

comments:


oral defenseoral defense

presentation:presentation:

PASSED!PASSED!


YES

YES

YES

NO

NO

NO

Do you have all weekly & monthly reportsproperly documented & filed?

Do you have all your training phases signedby related mentors and trainers?

- culture training passed

- criteria training passed- product training passed

Have you prepared your presentation slide for theoral defense?

- on-the-job training passed YESYES

NO

NO

YES NO


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- training timeline

1st ~ 3rd month 4th ~ 6th month

phase I training

culture training criteria training

product line training

on-the-job training

oral defense (report-to-duty)

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please make sure all your training progress including your reporplease make sure all your training progress including your reportt--toto--duty status are properly recorded in the APTC training database,duty status are properly recorded in the APTC training database,

contacts your training manager / coordinator for more informatiocontacts your training manager / coordinator for more information!n!


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- mini CD

A mini-CD is included in this guidebook. Please read throughthe contents in the mini-CD for further details on all trainingphases, guidelines, template forms and video presentations.

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