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Certified Recruitment

Manager

Courseware

for

Participants

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s

This document is confidential. It is provided to the recipient for the limited

purpose of supporting the participant for developing a better understanding of

conceptual frameworks required. Any commercial use of this document is prohibited.

Copyrights are reserved with Middle Earth Consultants.

Visit www.middleearthconsultants.com or call +914023550696/97

http://www.middleearthconsultants.com/http://www.middleearthconsultants.com/

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CONTENTS

Using This Guide 4

Icons 5

Workshop Requirement from Participants 6

Course Overview 7

Session---1----RECRUITMENT ANALYTICS

Session Overview 9

1. Strategic Issues in Recruitment 10

2. Recruitment Metrics 12

3. Bad Recruitment 13

4. Overview of the Hiring Process 19

5. What is Competency 20

6. Competency Iceberg Model 21

7. Competency Measurement and BARS 26

Review of Learning 28

Suggested Reading 29

Session---2----REQUIREMENT ANALYSIS

Session Overview 31

1. Fundamental Job Description 33

2. Functional Analysis 34

3. Behavioral Analysis 39

4. Threshold Trait Analysis 40

5. Definitions of Quancom 42

Review of Learning 47

Suggested Reading 48

Session---3--- SHORTLISTING & FILTERING

Session Overview 50

1. Short listing- Knowledge of Matching CVs 52

2. How to Shortlist 53

3. Filtering 57

4. Knowledge Based Filtering 58

5. Skill Based Filtering 58

6. Behavioral Filtering 61

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Review of Learning 66

Suggested Reading 67

Session---4----INTERVIWING & PROBING TECHNIQUES

Session Overview 69

1. Introduction to Interviewing 70

2. The overall Interview Process 71

3. Stages of the Interview 75

4. Quan-com Questions and Behavioral Indicators 78

5. 4 Key Interviewer Skills 89

6. Body Language 90

7. Different Types of Questioning Methods 92

8. Evaluation of the Interview Process 103

Review of Learning 108

Suggested Reading 109

About Middle Earth 110

Handouts 120

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Using this guide

This guide is for use with the Certified Recruitment Analyst Program workshop,

which is a part of the training programs conducted by MEC.

The aim of the program is to enable participants to gain the knowledge and

skills required to help organizations develop structured processes on

recruitment. The case analysis, interactions, use of best practices and tools

in recruitment will help meet critical human resource development needs in

organizations.

The courseware is fully scripted and is intended as a study material for the

participant and is intended to encourage the participant to use this as a tool kit

and practice the different cases given as exercises in the courseware. The

participants can use their understanding of the content discussed in the workshopas well as their experience to solve the cases in their own words and make the

most effective use of it. We suggest the participants to use this guide in

conjunction with the facilitators instruction, their expert comments and the

relevant experiences shared by the participants themselves.

Text Styles: The text is presented in the following style: the topics covered in

the workshop. Case studies, exercises and case vignettes that will provide better

understanding of the topic discussed. The topics covered are in bold and the

exercises are in separate sheets, and the end of the courseware has the slides

displayed in the workshop. The special points are given in boxes with the specificicons.

Icons: The icons guide the participants on the topic discussed and indicate

instructions.

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ICONS Purpose of ICONS

Quotations

Review of learning

Best practices in the specific field

Key diagrams and flow charts

Exercise

Suggested reading

Objectives and overview

Case let and case study

Key definition

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Workshop requirements from the participants

Being present during the programs

Punctuality: being present for the program well in time, joining back after

breaks

Open mindedness in accepting others view point, experiences and practices

Sharing your view when asked for

Working in teams

Keeping the cell phones in silent mode

Not going out of the program hall to attend phone calls while the program is

in progress

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By the end of this program the participants would be able to:

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Appreciate the importance of recruitment and calculate costs

associated with bad recruitment.

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Session 1

Planning

Coursewarefor

Participants

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By the end of this session the participants would be able to:

s

Planning

Talent Acquisition

Man Power Planning

Labor Arbitrage

Buy vs Rent vs Build

Employment Branding & Pull

EVP & Stay Intention

Corporate Objectives HCRI(Human Capital Readiness Index)

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Talent Acquisition

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Man Power Planning

Intro-few lines

Diagram

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Buy vs Rent vs Build

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Employment Branding & Pull

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EVP & Stay Intention

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Corporate Objectives -HCRI

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Session 2

Legal Issues

Coursewarefor

Participants

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By the end of this session the participants would be able to:

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Legal Issues

Taxation

Cost reduction laws

Employment Promotion Programmes

Apprentice Act

Compliance related laws

Minimum Wages Act

Recruitment in terms of Equal Employment Opportunities

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Cost reduction related laws

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