NON-VERBAL NON-VERBAL COMMUNICATIONCOMMUNICATION

Def. , TypesDef. , Types

NON-VERBAL NON-VERBAL COMMUNICATIONCOMMUNICATION

Non-verbal communication is the Non-verbal communication is the message or response not expressed or message or response not expressed or sent in words-hints, suggestions or sent in words-hints, suggestions or indications.indications.

Non-verbal signals are unconscious parts Non-verbal signals are unconscious parts of our behavior which is a deeply rooted of our behavior which is a deeply rooted part in our entire make-up.part in our entire make-up.

It’s the important part of our personality.It’s the important part of our personality. It is recognized as the route to discover It is recognized as the route to discover

what the side wants ,without them ever what the side wants ,without them ever saying it ,like a secret way into their soul.saying it ,like a secret way into their soul.

TYPES OF NON-VERBAL TYPES OF NON-VERBAL COMMUNICATIONCOMMUNICATION

Body Language or KinesicsBody Language or Kinesics Voice or ParalanguageVoice or Paralanguage Space and Distance or ProxemicSpace and Distance or Proxemic Time or ChronemicTime or Chronemic

BODY LANGUAGE MEANSBODY LANGUAGE MEANS

How you stand How you stand How you move How you move How you appear to people How you appear to people How you look at people How you look at people How you sound.How you sound.

BODY LANGUAGEBODY LANGUAGE

““The bodily gestures,postures,and facial The bodily gestures,postures,and facial expressions by which a person expressions by which a person communicates non-verbally with others”communicates non-verbally with others”

KINESICS:KINESICS:

1.) Posture1.) Posture

2.) Gesture2.) Gesture

3.) Facial expression3.) Facial expression

4.) Eye - contact4.) Eye - contact

BODY LANGUAGE HELPS …BODY LANGUAGE HELPS …

increase your self esteem, increase your self esteem, build self-confidence, build self-confidence, become a really charismatic person, become a really charismatic person, be successful in any aspect of your be successful in any aspect of your

life life feel like a leader and have the body feel like a leader and have the body

language of a leaderlanguage of a leader

The Magic Pills.The Magic Pills.

Eye contact Eye contact SmilingSmiling Handshake and Greeting Handshake and Greeting PosturePosture

The FaceThe Face

The face is an important source of The face is an important source of information.information.

Since the face cannot be hidden , it is Since the face cannot be hidden , it is an important source of non-verbal an important source of non-verbal information and communicates a information and communicates a variety of emotions.variety of emotions.

Facial ExpressionsFacial Expressions

ForeheadForehead WrinklesWrinkles AngerAnger

EyebrowsEyebrows Outer edges Outer edges upup

AngerAnger

NoseNose UpwardUpward ContemptContempt

(Dislike)(Dislike)

EYE CONTACTEYE CONTACT

Eye contact accounts for the majority Eye contact accounts for the majority of non-verbal facial expressions you of non-verbal facial expressions you send.send.

Eye contact builds rapport.Eye contact builds rapport.

Good eye contact involves looking at Good eye contact involves looking at the speaker, moderate eye the speaker, moderate eye movements and blinking, relaxed movements and blinking, relaxed facial expressions, and maintaining facial expressions, and maintaining contact about 60-70% of the time.contact about 60-70% of the time.

EyesEyes

CenteredCentered FocusedFocused

Gazing upGazing up ThinkingThinking

Gazing DownGazing Down ShameShame

Gaze on the sideGaze on the side Guilty Guilty

WanderingWandering Disinterested Disinterested BoredBored

HANDSHAKE AND HANDSHAKE AND GREETINGSGREETINGS

The handshake creates an The handshake creates an emotional bond and allows you to emotional bond and allows you to enter into someone’s personal enter into someone’s personal space. space.

It is expected and anticipated. It is expected and anticipated. Have a firm and comfortable grip. Have a firm and comfortable grip. Have a good grasp of the other Have a good grasp of the other

person’s hand.person’s hand.

HANDSHAKE AND GREETINGHANDSHAKE AND GREETING

Pay attention to your posture, Pay attention to your posture, motion, and length of the handshake. motion, and length of the handshake.

A good motion is about three good A good motion is about three good up and down shakes. up and down shakes.

A good length is long enough to get a A good length is long enough to get a good grip, shake, and verbalize your good grip, shake, and verbalize your greeting.greeting.

ON Top of the HeadON Top of the Head AmazementAmazement

Scratching HeadScratching Head Puzzled, ConfusedPuzzled, Confused

Rubbing eyesRubbing eyes TiredTired

Rubbing Chin Rubbing Chin FoldedFolded

Thinking , shyThinking , shy

POSTUREPOSTURE Hold your head upright, have your chest Hold your head upright, have your chest

out, and shoulders back. out, and shoulders back. Stand on the balls of your feet and lean Stand on the balls of your feet and lean

slightly forward. slightly forward. The way you walk is important. The way you walk is important. You want to convey confidence and You want to convey confidence and

attentiveness.attentiveness.

12X12X12 THEORY12X12X12 THEORY

People judge you first from 12 feet People judge you first from 12 feet away; away;

Then they judge you from 12 inches Then they judge you from 12 inches away; andaway; and

Then they judge you based on the first Then they judge you based on the first 12 words out of your mouth.12 words out of your mouth.

WAYS TO IPMROVE YOUR BODY WAYS TO IPMROVE YOUR BODY LANGUAGE LANGUAGE

1. 1. Don’t cross your arms or Don’t cross your arms or legslegs – You have probably already – You have probably already heard you shouldn’t cross your heard you shouldn’t cross your arms as it might make you seem arms as it might make you seem defensive or guarded. This goes defensive or guarded. This goes for your legs too. Keep your for your legs too. Keep your arms and legs open.arms and legs open.

Contd…Contd…

2. 2. Have eye contact, but don’t Have eye contact, but don’t starestare – If there are several people you – If there are several people you are talking to, give them all some eye are talking to, give them all some eye contact to create a better connection contact to create a better connection and see if they are listening. Keeping and see if they are listening. Keeping too much eye-contact might creep too much eye-contact might creep people out. Giving no eye-contact might people out. Giving no eye-contact might make you seem insecure. If you are not make you seem insecure. If you are not used to keeping eye-contact it might used to keeping eye-contact it might feel a little hard or scary in the feel a little hard or scary in the beginning but keep working on it and beginning but keep working on it and you’ll get used to it.you’ll get used to it.

Contd..Contd.. 3. Don’t be afraid to take up some space3. Don’t be afraid to take up some space

– – Taking up space by for example sitting Taking up space by for example sitting or standing with your legs apart a bit or standing with your legs apart a bit signals self-confidence and that you are signals self-confidence and that you are comfortable in your own skin.comfortable in your own skin.

4. Relax your shoulders4. Relax your shoulders – – When you feel When you feel tense it’s easily winds up as tension in tense it’s easily winds up as tension in your shoulders. They might move up your shoulders. They might move up and forward a bit. Try to relax. Try to and forward a bit. Try to relax. Try to loosen up by shaking the shoulders a bit loosen up by shaking the shoulders a bit and move them back slightly.and move them back slightly.

Contd…Contd…

5. Nod when they are talking5. Nod when they are talking – – nod once in a while to signal that you nod once in a while to signal that you are listening. But don’t overdo it and are listening. But don’t overdo it and peck like Woody Woodpecker.peck like Woody Woodpecker.

6. Don’t slouch, sit up straight6. Don’t slouch, sit up straight – – but in a relaxed way, not in a too but in a relaxed way, not in a too tense manner.tense manner.

Contd…Contd… 7. 7. Lean, but not too muchLean, but not too much – – If If

you want to show that you are you want to show that you are interested in what someone is interested in what someone is saying, lean toward the person saying, lean toward the person talking. If you want to show that talking. If you want to show that you’re confident in yourself and you’re confident in yourself and relaxed lean back a bit. But don’t relaxed lean back a bit. But don’t lean in too much or you might lean in too much or you might seem needy and desperate for seem needy and desperate for some approval. Or lean back too some approval. Or lean back too much or you might seem arrogant much or you might seem arrogant and distant.and distant.

Contd..Contd.. 8. 8. Smile and laughSmile and laugh – – lighten up, lighten up,

don’t take yourself too seriously. don’t take yourself too seriously. Relax a bit, smile and laugh when Relax a bit, smile and laugh when someone says something funny. someone says something funny. People will be a lot more inclined to People will be a lot more inclined to listen to you if you seem to be a listen to you if you seem to be a positive person. But don’t be the first positive person. But don’t be the first to laugh at your own jokes, it makes to laugh at your own jokes, it makes you seem nervous and needy. Smile you seem nervous and needy. Smile when you are introduced to someone when you are introduced to someone but don’t keep a smile plastered on but don’t keep a smile plastered on your face, you’ll seem insincere.your face, you’ll seem insincere.

Contd…Contd…

9. Don’t touch your face9. Don’t touch your face – it might – it might make you seem nervous and can be make you seem nervous and can be distracting for the listeners or the distracting for the listeners or the people in the conversation.people in the conversation.

10. Keep you head up10. Keep you head up - Don’t keep - Don’t keep your eyes on the ground, it might your eyes on the ground, it might make you seem insecure and a bit make you seem insecure and a bit lost. Keep your head up straight and lost. Keep your head up straight and your eyes towards the horizon.your eyes towards the horizon.

Contd…Contd…

11. Slow down a bit11. Slow down a bit – – this goes this goes for many things. Walking slower for many things. Walking slower not only makes you seem more not only makes you seem more calm and confident, it will also calm and confident, it will also make you feel less stressed. make you feel less stressed.

Contd…Contd…

12. 12. Use your hands more confidently Use your hands more confidently – instead of fidgeting with your hands – instead of fidgeting with your hands and scratching your face use them to and scratching your face use them to communicate what you are trying to communicate what you are trying to say. Use your hands to describe say. Use your hands to describe something or to add weight to a something or to add weight to a point you are trying to make. But point you are trying to make. But don’t use them to much or it might don’t use them to much or it might become distracting. become distracting.

Cond…Cond…

13. Lower your drink – don’t hold 13. Lower your drink – don’t hold your drink in front of your chest. your drink in front of your chest. In fact, don’t hold anything in In fact, don’t hold anything in front of your heart as it will front of your heart as it will make you seem guarded and make you seem guarded and distant. Lower it and hold it distant. Lower it and hold it beside your leg instead.beside your leg instead.

Contd…Contd…

14. Keep a good attitude – last 14. Keep a good attitude – last but not least, keep a positive, but not least, keep a positive, open and relaxed attitude. How open and relaxed attitude. How you feel will come through in you feel will come through in your body language and can your body language and can make a major difference.make a major difference.