OCSE’s Efforts to Enhance Interstate

Communication

ERICSA 2011Atlantic City, New Jersey

May 22, 2011

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Agenda

• Intergovernmental Referral Guide (IRG)– Ella Wood and Angela Kasey

• Interstate Case Reconciliation (ICR) Project– Pat Conrad

• Child Support Enforcement Network (CSENet)– Vinette Elam

• Query Interstate Cases for Kids (QUICK)– Vinette Elam

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What you Can See by Using the IRG

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What is the IRG?

The IRG is: An information resource tool

containing:

– Profiles of policies and statutory authorities

– Location Codes and Addresses

An interactive website

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At-A-Glance Profiles State and tribal profiles contain information

regarding:– General/State/Tribe-at-a-Glance– Reciprocity– Age of majority– Statutes of limitations– Support details– Income withholding– Paternity– Support order establishment– Support enforcement– Modification and review/adjustment– Lump sum payments– Insurance match

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Location Codes and Addresses

The Location Codes and Addresses section contains: State contact data

−Regional −County

Tribal contact data−Names, addresses, telephone numbers and, when available,

fax numbers and email addresses−Tribal Address Types: Tribal Office 1

Central and regional OCSE offices contact dataInternational contact data

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OCSE Home Page

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IRG Home Page

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Public Access

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Public Access • State and tribal profile download• Profile query• State addresses

– Automated interstate case status request– Automated interstate payment request– Central registry– Employer assistance contact– State disbursement unit– State IV-D director– State parent locator service– Domestic violence contact

• International Addresses– Canadian provinces

• Comprehensive Tribes• Tribal Office 1

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View Access

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View AccessState and Tribal Caseworkers

• State and tribal profile download• Profile query• State address types • State region address types • County addresses types• International addresses• Comprehensive tribes’ addresses• OCSE central contacts• OCSE regional contacts

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Edit Access

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Edit Access State and Tribal Administrators

• Edit all IRG data• Certify all IRG data• Disseminate state/tribal view user password

to all caseworkers• Attend OCSE IRG conference calls• Point of contact for state or tribal IRG data

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OCSE Administrators

• Maintain and certify– OCSE central office addresses– OCSE regional office addresses– International addresses

• OCSE offers additional support– State liaison– Data quality and data correction– Unlock accounts– Provide username and passwords– Training and technical assistance

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Enhancements

• Summer 2011– IRG password security protocols– Data quality reviews– Domestic violence contact information

• Future– Automatic password reset– Domestic violence profile questions

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Questions or Comments

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IRG Resource Information

Ella Wood, Federal Manager ella.wood@acf.hhs.gov – (202) 401-4963

Angela Kasey, IRG Task Leadangela.kasey@acf.hhs.gov – (703) 367-1659

IRG Web Address https://extranet.acf.hhs.gov/irgauth/login

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What’s New with the ICR?

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Interstate Case Reconciliation (ICR)

• OCSE’s initiative to assist states reconcile interstate cases

• Eight annual case matches conducted to date• Helps states improve/increase/implement:– CSENet– EFT/EDI– QUICK

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Case Discrepancies the ICR Identifies

• Storing an incorrect case ID for the case in the other state

• Your open interstate case matches to a closed case in the other state

• You have no SSN for the case participant, but the other state has one• You are told if the SSN you receive is verifiable

• SSN you have does not match SSN the other state has• You are told if the SSN you receive is verifiable

• Case cannot be found in other state’s ICR extract file

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ICR-1 – May 2004 ICR-11 – May 2011

32.5% Cases Matched by Case ID

37.2% Corrected Case IDs Provided

30.3% Cases Not Found

85.9% Cases Matched by Case ID

8.5% Cases Not Found

5.6% Corrected Case IDs Provided

Has the ICR Helped the States?

Three New Things to Help More

• Print program• ICR-FCR supplemental match• “Unnecessary Interstate Cases” match

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Print Program

• For issues that require manual reconciliation• For states with limited programming resources

• State sets up a new CyberFusion node• State asks to receive whichever discrepancy it

wants to address• State prints its own formatted reports– Cases already sorted by county in your state

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ICR-FCR Supplemental Match

• Looking for all ‘not found’ cases on the FCR• Match will be run in July• Last year discovered that 44% of the ‘not

found’ cases were not even on the FCR

• So what are these cases?• How would correcting/closing these cases

benefit you?

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“Unnecessary Interstate Cases” Match

• Matching last year’s ICR response file to this year’s response file– To identify cases that had the same issue (e.g.,

open/closed mismatch) 2 years in a row• This match will be available after Labor Day

• How can this match help you triage the workload to address the most important cases first?

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Questions or Comments

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ICR Resource Information

Pat Conrad, ICR team leadpat.conrad@ngc.com – (701) 258-6426

ICR Web Addresswww.acf.hhs.gov/programs/cse/newhire/nicr/nicr.htm

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CSENet and QUICK and

Intergovernmental Regulations

CSENet and QUICK

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• Child Support Enforcement Network (CSENet)– A batch interstate communications tool that conveys

information regarding child support business, locate and case status through the use of transactions

• Query Interstate Cases for Kids (QUICK)– A real-time application for users to view participant

information, financial information, case activities and contact information on a case in another participating state

Intergovernmental Regulations

• Comprehensive regulation (states, tribes and foreign countries)

• Replaces 1988 interstate regulation• Applies only to IV-D programs and clarifies the IV-D

initiating and responding states’ responsibilities• Recognizes electronic communications

advancements• Effective date: January 3, 2011

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Description of Revised RegulationsCase Closure 303.11(b)(14) Notify the responding agency that its intergovernmental services are no longer

needed.

303.7(d)(10) Notify the initiating agency when a case is closed pursuant to one of the case closure criteria under (d)(9) and 303.11 (b)(12) through (14).

303.7(c)(12) Instruct the responding agency to close its case and stop any withholding order or notice before the initiating state transmits a withholding order or notice to an employer, unless the two states reach another agreement on how to proceed.

303.7(d)(9) Stop the responding state’s income withholding order or notice and close the intergovernmental case within 10 working days of receipt of instructions for case closure from an initiating agency under paragraph (c)(12) of this section, unless the two states reach an alternative agreement.

Interest 303.7(c)(7) Provide annual notice to responding agency regarding amount of interest charges owed

on overdue support on an initiating state order and upon request in an individual case.

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Initiating State Responsibilities

• Provide annual notification of interest charged on overdue support on an initiating state order

• Within 10 working days, notify responding state of case closure and basis for closure

• Instruct responding state to close its case and stop the wage withholding process before the initiating state begins the wage withholding process

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Responding State Responsibilities

• Stop wage withholding actions when directed unless an alternative agreement can be reached

• Assess the need for case closure based on receipt of case closure information from the initiating state

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CSENet Changes

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• Four New Case Closure Transactions were added– To notify the responding state that the initiating state is

keeping its case open, but no longer needs the responding state’s intergovernmental services (MSC P GSC15)

– To notify the initiating state when a case is closed pursuant to Sec. 303.11(b)(12) through (14) and Sec. 303.7(d)(90) (MSC P GSC16)

CSENet Changes cont.

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– To notify the responding state that it must stop any income withholding orders or notices to an employer and close the interstate case unless the two states reach an alternative agreement (MSC P GSC17)

– To notify the initiating state when a case is closed pursuant to CFR 303.7(c)(12) since an alternate arrangement was not reached. The responding state closed its corresponding case upon direction from the initiating state. (MSC P GSC18)

CSENet Changes cont.

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• Two new transactions for arrears and interest– Request another state’s interest information on

an individual interstate case (MSC R GRINT)

– Initiating state provides the responding state with arrears and interest information annually (MSC P GSTAI)

QUICK Changes

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• Three new case closure reason codes– The initiating state directed closure because it

issued a direct withholding order

– The initiating state advised that its case is closed

– Intergovernmental services are no longer needed by the initiating state

When will these changes take effect?

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• CSENet changes were implemented:– March 4, 2011

• QUICK changes will be implemented:– June 21, 2011

Questions or Comments

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Resources

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• CSENet/QUICK Assistance– Email: CSENet.2000@lmco.com– Help Desk: 1-800-258-2736

• Release Management Library, OCSE Website:– 11-02 Release Specifications Documentation

http://www.acf.hhs.gov/programs/cse/newhire/library/relmgnt/relmgnt.htm