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KM vs. eLearning
Stephen AbramMarch 7, 2011
Josephus
Flavius Josephus
“Knowledge in a database is like food in a freezer. Nothing ever came out in better shape than it went in.”
Frances Cairncross, The Company of the Future
Bricks in the Wall
Knowledge ManagementeLearningLMS Learning Management SystemsLCMS Learning Content Management SystemsPortalsIntranetsSearch and Display ToolsTaxonomy and Classification ToolsStorytellingTechnology
A Few Definitions
"Successful knowledge transfer involves neither computers nor documents but rather interactions between people."
Tom Davenport
People like librarians, teachers, counselors, advisors, . . .
Taking The Knowledge Positioning
Data >>>Transformations are:Applying standardsSGML, HTML, Fields, Tags, MARC, normalizing . . .
Information >>>Transformations are:Representing data:Display, Chart, Format, Publish, Aggregate, Picture, Graph, Sort, Rank, Highlight, etc.
Taking The Knowledge Positioning
Data >>> Information >>>Knowledge >
Applystandards
TangibleRepresentationsof Data
LearningKnowingFilteringEvaluatingBalancing
Knowledge is not the path to:
WISDOM
Taking The Knowledge Positioning
BehaviourDecisions that result in action, even if that action is non-actionKey success factors are intelligent, informed and impactful resultsHas value in proportion to its results in the context of the individual or social organization
Taking The Knowledge Positioning
Data====>
Information=======>
Knowledge======>
Behaviour======>
Apply Stand-
ards Store
&Move
Display Chart Graph Publish Picture Format
Knowing Learning Filtering Evaluating
Gerunds
Do Decide Choose Apply Enact
ActionVerbs
Transformational Process
DataInformation KnowledgeBehaviour
NormFormTransformPerform
$uccess
Information Engagement Levels
Read/View
Argue/Defend
Present/Teach
Simulate/Live
Act on/ Discuss Content
Source
Situation Dr. Thomas Davenport
Look at your Ecology . . .
View the RelationshipsHow is learning happening?
When do Innovation and Creativity occur?
How are ideas turned into action?
Information Literacy
Information literacy is integrally tied every aspect of applying learning: Mathematical logical thinking skills Scientific method Criticism, interpretation and comprehension Analytical thinking Interpretive and imaginative- music, art & phys ed. Inter and Intrapersonal skills - TAP, Guidance, etc.
There is an imperative for organizations to encourage a lifelong curriculum - a personal learning strategy
Content Driven E-Business
nCompass Web Content ManagementManaging the Content that Fuels your E-business
Your Enterprise Content &
Web Applications
Your Employee
s•Corporate Information•Policies and Procedures•Project Information•Product / Services Information
Knowledge Management
Your Partners
Channel Management
•Product Information•Services Information•Marketing Collateral•Sales Tools•Promotions
Your Clients
CRM
•Product Information•Services Information•Customer Care•Account Information
Your Prospects
•Product Information•Services Information•Industry Information•Account Information
E-Commerce
Faceted Hybrid Approach
A Definition of e-Learning
Synchronous or asynchronous learningthat is conducted over Internet, Intranet, Extranet
or other Internet-based technologies
IDC Canada
Pro
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Region
Learning Content
Pro
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Seg
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Region
K to 12 Academic IT Skills Soft Skills
Learning Content
Pro
duct
Seg
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onPedagogical Paradigm
Region
K to 12 Academic IT Skills Soft Skills
Learning Content
Learning Infrastructure
Pro
duct
Seg
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Region
K to 12 Academic IT Skills Soft Skills
Learning Content
Learning Management
Systems
AuthoringTools
CollaborationTools
Special Add-ons and Plug-ins
Learning Infrastructure
Pro
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Region
K to 12 Academic IT Skills Soft Skills
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Learning Management
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CollaborationTools
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Learning Services
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Region
K to 12 Academic IT Skills Soft Skills
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Learning Management
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Learning Infrastructure
EducationConsulting
TechnicalConsulting
Mentoring& Coaching
HostingServices
Learning Services
Pro
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K to 12 Academic IT Skills Soft Skills
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Learning Management
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CollaborationTools
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EducationConsulting
TechnicalConsulting
Mentoring& Coaching
HostingServices
Learning Services
Text-Based Training
Pro
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Region
K to 12 Academic IT Skills Soft Skills
Learning Content
Learning Management
Systems
AuthoringTools
CollaborationTools
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Learning Infrastructure
EducationConsulting
TechnicalConsulting
Mentoring& Coaching
HostingServices
Learning Services
Text-Based Training
Technology-based Training
Pro
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Region
K to 12 Academic IT Skills Soft Skills
Learning Content
Learning Management
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AuthoringTools
CollaborationTools
Special Add-ons and Plug-ins
Learning Infrastructure
EducationConsulting
TechnicalConsulting
Mentoring& Coaching
HostingServices
Learning Services
Text-Based Training
Technology-based Training
Classroom-based Training
United
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Canad
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Europ
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Latin A
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Asia
Midd
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Simplify These Interfaces
Simplify This Interface!
Grocery Stores
Grocery Stores
Grocery Stores
Cookbooks, Chefs . . .
Cookbooks, Chefs . . .
Meals
The new bibliography and
collection development
KNOWLEDGEPORTALS
KNOWLEDGE,
LEARNING,
INFORMATION &
RESEARCH
COMMONS
Chefs, counsellors, teachers, magicians
Librarians play a vital role in building Librarians play a vital role in building the critical connections between the critical connections between
information, knowledge and information, knowledge and learning.learning.
Sensemaking
Emboldened Librarians hold the keyEmboldened Librarians hold the key
GOOG
The nasty facts about Google &
Bing and consumer search:
SEOContent Farms
Advertiser drivenGeotagging
News Flash News Flash
“ “The Internet and The Internet and technology have now technology have now progressed to their progressed to their infancy”infancy”
Intelligence and Learning Styles
Visual/Spatial (Picture Smart)Verbal/Linguistic (Word Smart)Musical/Rhythmic (Music Smart)Logical/Mathematical (Number Smart)Bodily/Kinesthetic (Body Smart)Interpersonal (People Smart)Intrapersonal (Self Smart) Piaget, Bloom, Gardner, etc.
Understanding Your Intellectual Capital
Logical/Mathematical Intelligence:NUMBER SMART Thinks conceptually Skilled in reasoning, logic and problem solving Explores patterns, categories and relationships Manipulates the environment to experiment in a
controlled way Questions and wonders about natural events Scientists, engineers, computer programmers,
accountants
Understanding Your Intellectual Capital
Interpersonal Intelligence:PEOPLE SMART Thinks and processes by relating, co-operating and
communicating with others Leaders among peers Uncanny ability to sense feelings and intentions of
others Understands people, mediates conflict Organizer, communicator, at times manipulative Street smart, has many friends Counselors, business people, politicians, community
organizers
Understanding Your Intellectual Capital
Bodily Kinesthetic Intelligence:BODY SMART Processes knowledge through bodily sensation Excellent fine-motor co-ordination Gut feelings about things Great at mimicking your best or worst
qualities and mannerisms Needs to move around, often labeled
hyperactive Athletes, dancers, actors, mimes, clowns
Understanding Your Intellectual Capital
Musical/Rhythmic Intelligence:MUSIC SMART Thinks in sounds, rhythms and patterns Sings, hums, whistles to themselves Immediately responds to music Performs and appreciates music and leads in songs Sensitive to environmental sounds: crickets, bells,
ambient music Strong opinions of others' music Choirs, orchestra, bands, disc jockeys, theatre
Understanding Your Intellectual Capital
Linguistic/Verbal Intelligence: WORD SMART Thinks in words Highly developed auditory skills Plays with sounds in language Great story tellers, tall tales and jokes Loves seeing, saying and hearing words Heads are frequently stuck in a book Likes to write Teachers, journalists, writers, lawyers, translators
Understanding Your Intellectual Capital
Spatial/Visual Intelligence: PICTURE SMART Thinks in images and pictures Clear visual images and representations Knows the location of everything Fascination with machines and
contraptions Inventors, architects, engineers,
mechanics
Understanding Your Intellectual Capital
Intrapersonal:SELF SMART Skilled in inner focusing Displays a strong personality Deep awareness of inner feelings, dreams and ideas Reflective and analytical Tends to shy away from team activities Recognizes self strengths and weaknesses Requires private space and time Self-employed, researchers, theorists, philosophers
TYPES OF LEARNING
Perceptual learningStimulus-response learningMotor learning Relational learning Spatial learningEpisodic learningObservational learning
"In Time Of Profound Change, The Learners Inherit The Earth, While The Learned Find Themselves Beautifully Equipped To Deal With A World That No Longer Exists."
Eric Hoffer
Trans-Literacy: Move beyond reading & PC skills
Reading literacy Numeracy Critical literacy Social literacy Computer literacy Web literacy Content literacy Written literacy
News literacy Technology literacy Information literacy Media literacy Adaptive literacy Research literacy Academic literacy Reputation, Etc.
Puzzle pieces … turning information into Knowledge
Principles
Access means putting knowledge anywhere and everywhere AND ensuring that it’s an appropriate vehicle for the audience
Principles
Collaboration is- keystone of Knowledge,- the concept of partnering with customers,- outcome driven – it’s the way the customer uses & shares- crosses and blurs lines
Principles
Life and Work are Learning Environments-it learns from itself – (process & post mortems)-it absorbs & adapts from others – product, content and structure-it provides a learning imperative for task-based performance
Principles
Our bread and butter
We deliver the …..So What …-We understand how and why knowledge fits -We can explain what it means-We know why & how citizens can use it
Principles…..More Bread and Butter•We have it•We can deliver it•We know how to use it•We can organize it so it is accessible
Principles
•Research is one of the pieces•It takes all of the pieces to complete the puzzle Our goal is to deliver ……….
The Knowledge Economy
Look at your Ecology . . .
Taking The Knowledge Positioning
Transformational LeadershipFocus on where the transformations occurFocus on the Learning OrganizationProductize your contributionsTurning Information into Knowledge and Putting Knowledge to Work TM
Taking The Knowledge Positioning
Transformational FocusStart with the Behaviours you needUnderstand the skills and competencies needed to perform the key behavioursFocus on CONTEXT - user first then display
The Law of Unintended Consequences
Unpredictable
Exciting
Challenging
Fun
Surprising
Questions?Thanks!Stephen AbramVP Gale Cengage LearningStephen’s Lighthouse [email protected]