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ONIT Consulting LLC Who’s on your project? Q9 Initiative Presented by: Anna Gabara
ONIT Consulting LLCWho’s on your project?
Q9 Initiative
Presented by: Anna Gabara
ONIT Consulting LLC www.onitconsulting.org
Contents
Benefits of Q9
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1 ONIT Consulting LLC Background
Q9 Defined
Target Customers of Q9
Q9 Step by Step
6 Why Hire ONIT?
7 Contact Information
ONIT Consulting LLC www.onitconsulting.org
ONIT Consulting LLC Background
ONIT Consulting LLC is a smart solution consulting business. Our company is based on the belief that our customers' needs, especially cost and reliability, are of the utmost importance.
Our entire team is committed to meeting your needs. As a result, a high percentage of our business is from repeat customers and referrals.
Commitment
Integrety
Teamwork
Our approach to contract work focuses on you and fully understanding your unique set of project objectives, budget constraints and overall goals, then providing the perfect employee to join your team and help achieve success.
ONIT Consulting LLC www.onitconsulting.org
Q9 Defined
ONIT developed Q9 because many times after an issue is identified, contained, and corrective actions are scheduled to be implemented, some of the corrective actions are never fully implemented and/or verified.
This may be due to another issue becoming top priority, personnel changes or human error. Q9 ensures the issue does not reoccur or possibly snowball to an even larger one in the future.
ONIT Consulting LLC www.onitconsulting.org
Q9 Defined
Teamwork
ProductsQuality
Q9
Q9 is based on three key elements; Products, Quality, and Teamwork.
Every product needs quality standards to be implemented within a team environment.
When a standard is not implemented correctly or on-time, companies lose money and their valuable reputation.
ONIT Consulting LLC www.onitconsulting.org
Q9 Defined
Q1
Define the team
Q2Describe
the problem
Q3Temporary
fix
Q4Identify
Root Cause
Q5Verify
Corrective Actions
Q6Implement Corrective
Actions
Q7Prevent
Reoccurrence
Q8Congratulate
Team
Q9Follow-up
Q9 utilizes the basic 8 quality issue analysis procedures but adds a 9th principle, Follow Up, to ensure increased company profit margins and customer satisfaction.
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
ONIT will work with your team to identify the appropriate members to help solve the issue. Having the correct balance of
skills and expertise is crucial to success.
Q1: DEFINE TEAM MEMBERS
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Q2 Q3 Q4
Q5
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the team members are identified, ONIT will immediately hold a kick off meeting with all members to explore the Who, What, Where,
When and Why. The team will identify what the problem is as soon as possible.
Q2: DESCRIBE THE PROBLEM
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Q2 Q3 Q4
Q5
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the problem is identified, ONIT will assist the team by quickly implementing a temporary fix. Time is of the utmost importance
during this step in order to save costs, future shipments and most importantly the company's reputation. ONIT will work with your team
to provide timely, accurate containment.
Q3: IMPLEMENT TEMPORARY FIX
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the issue is contained, ONIT will use several statistical methodologies to accurately identify the exact root cause of the issue. Processes such as
DMAIC, Fishbone Cause and Effect, 5 Whys and analytical problem solving skills are just a few of the methods we will use.
Q4: IDENTIFY ROOT CAUSE
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Q2 Q3 Q4
Q5
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the cause is identified, ONIT will help determine how the problem needs to be resolved. Specific testing will be performed at this stage to ensure the
proposed solutions will ensure success when implemented.
Q5: VERIFY CORRECTIVE ACTIONS
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Q2 Q3 Q4
Q5
Q1
Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the corrective actions have been tested and deemed acceptable by the team, ONIT will develop a detailed implementation plan. All resources,
deadlines and specific duties will be documented and communicated to the team.
Q6: IMPLEMENT CORRECTIVE ACTIONS
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
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Q7Q8
Q9
After the issue is identified, solutions are tested, implemented, and verified, ONIT will help identify any internal documentation to be updated. Such updates will help ensure this issue does not reoccur. ONIT will also help your company
start an issues tracking database. This will assist in future DFMEA planning and significant cost reduction.
Q7: PREVENT REOCCURRENCE
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
After the project has been completed, ONIT will help recognize all the team members involved in its success with a written report.
Q8: CONGRATULATE TEAM
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Q2 Q3 Q4
Q5
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Q7Q8
Q9
ONIT Consulting LLC www.onitconsulting.org
Q9 Step by Step
Q6
Q2 Q3 Q4
Q5
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Q7Q8
Q9
ONIT will verify all assigned corrective actions were implemented correctly and on time. In addition, ONIT will conduct a follow up audit within 6 months of
project completion to ensure the corrective actions that were verified are still in place and working. This step is crucial to ensuring your company does not experience the issue again or possibly a snowball issue if the appropriate
actions are not followed up on.
Q9: FOLLOW UP
ONIT Consulting LLC www.onitconsulting.org
Target Customers of Q9
have repeat in-house product or process issues.
need help analyzing specific product or process issues.
need help writing quality corrective or prevention action documents such 8Ds, 3As, and/or FMEAs.
want to increase their companies quality standards and profit margins.
want to increase their customer satisfaction.
Organizations who….
www.onitconsulting.org
Benefits of Q9
Decreased Warranty Costs.
Increased Customer Satisfaction.
Decreased Product Replacement Costs.
Increased Profit Margins (Short and Long Term).
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Increased Company Reputation.
Increased Product and/or Process Quality.
Confidence in the Results.
Increased Efficiency.
Ensure Survival of the Product.
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Increased Teamwork.
ONIT Consulting LLC
www.onitconsulting.org
Why Hire ONIT?
Reduce overhead and increase profit margins. Eliminate employee added
expenses.
If your company changes direction or a project loses funding there are no full time employees to fire or
unemployment paperwork to contend with.
Hire an ONIT employee for any duration you chose.
ONIT's number one goal is completing the project on time, on budget and
best of class quality. All ONIT team members will go the extra mile to
make your project a success.
ONIT Consulting LLC
Cost Savings Trained and Ready to Go
Plans Change
ONIT employees come ready to do the job with minimal guidance and training.
Project Success
Flexibility
ONIT Consulting LLCOwner: Anna Gabara
Email: [email protected]: 512.779.0736
Website: www.onitconsulting.org
Contact Information
Thank you for your time!We look forward to being a part of your team.
ONIT Consulting LLC www.onitconsulting.org
