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OPERATIONAL

REVIEW

*Source: Designing Development by Dr JPE

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

Day 2

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MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND

ADAPT

Feedback and

Learning Process

Objective Barriers Representative

Activities

1. Operational Review

Meetings

Are our operations in

control?

To monitor and manage

short-term financial and

operational performance

PPOs, CPOs, CPS, MPS,

Individual dashboards

KPIs and dashboards that

managers review not

central to the strategy

Driver models

Variance analysis

Review of KPI dashboards

Team problem solving

Follow-up program

2. Strategy Review

Meetings

Are we executing our

strategy well?

To monitor and manage the

strategic initiatives and the

Balanced Scorecard

D-STAFF, NSUs, PROs

SCORECARDS

Inadequate time at

management meetings

for discussions about

strategy implementation

Strategic, cross-business

initiatives are not

monitored or managed

for results

Theme monitoring

Initiative portfolio

monitoring

Theme teams

Agenda management

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

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MANAGEMENT MEETINGS TO MONITOR, LEARN, ACT AND

ADAPT

Feedback and

Learning Process

Objective Barriers Representative

Activities

3. Strategy Testing and

Adapting Meetings

Is our strategyworking?

To periodically assess

whether the results

hypothesized in cause-

effect diagrams are

occurring as anticipated

AGENCY SCORECARD

Data not available to

review and test the

hypotheses underlying

the strategy

Inadequate capability in

strategy analytics to test

the strategy

Employees not

encouraged to propose

new strategic options

Analytic studies

ABC studies of product

and customer profitability

Cause-effect testing and

analysis

Review of emergent

strategies

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

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STRATEGY REVIEW(PRO Scorecard)

Presentation of PRO Scorecardo Presentation of 2012 accomplishments

Lecture 3 : Strategy Review

Workshop : Strategy Reviewo Adjustment of Targets

o Updating of Initiatives

o Identification of funding and other resource

requirements

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

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Lecture / Workshop 3

Operations Review (Dashboard)

o Process Shift

o Strategic Objective

o Measures

o Targets

o Activities / Initiatives

o Funding

STRATEGY REVIEW

(PRO Scorecard)

ACCOMPLISHMENTS

IMPACT

IDENTIFICATIONOF GAPS

I

N

T

E

R

VE

N

T

I

O

Ns

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

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STRATEGY REVIEW

COMMUNITY

PROCESS EXCELLENCE

LEARNING & GROWTH

RESOURCE MANAGEMENT

BREAK-OUT GROUPS (QUAD)

PLENARY PRESENTATION

(Critiquing / Validation )

METHODOLOGY

VISION:..." HIGHLY CAPABLE, EFFECTIVE AND CREDIBLE POLICE SERVICE"

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