Orbis Courier ServiceMembership Program

John F. Helmer, Executive Director

Nancy Nathanson, Systems Manager

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• Membership Agreement with members– predictable pricing; annual payment– member participation and oversight– Orbis support: coordination; information; vendor

relations

• Contract with Vendor: Service expectations– daily pickup – reliable, predictable schedule (one-hour window) – transit time: generally, within two days

Orbis Courier Service Membership Program

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• Orbis contracts with vendor to provide daily, scheduled service

Lanter Delivery Systems

• Lanter contracts with Northwest carriersWestern Parcel Express and other carriers

• WPX may contract with local carriers• Local courier: Dropsites may agree to send

and receive materials for a group of nearby libraries, using the dropsite as the primary address (like “in care of”)

Orbis Courier Service Membership Program

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libweb.uoregon.edu/orbis/courier

54 drop sites serving 54 drop sites serving 164 libraries164 libraries

public libraries

universities & colleges

schools

community colleges

service districts or systems

private, technical and government libraries

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Orbis Courier Service & Local Shuttles

Dropsite A

Dropsite B

Dropsite C

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courier service carries ...

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inside the courier service facilities ...

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the courier’s job ...

•sort

•load (last stop first)

•service & safety•deliver up to 25 stops / day

•dispatch; paperwork

•sort

•load (last stop first)

•service & safety•deliver up to 25 stops / day

•dispatch; paperwork

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libweb.uoregon.edu/orbis/courier

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Procedures: packaging

• the package

• size

• sealing

• multiple items

• would you ship it this way?

• the package

• size

• sealing

• multiple items

• would you ship it this way?

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Procedures: labeling

design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels

design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels

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libweb.uoregon.edu/orbis/courier

List of Participating Libraries

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libweb.uoregon.edu/orbis/courier

Dropsites: sort code, address, schedule

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Procedures: labeling

ATTN: for re-directing to a forwarding site

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Procedures: labeling

… using the master labels… using the master labels

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Procedures: Using the manifests

Purpose:– library: track shipments, other purposes– Orbis: track volume and shipping patterns

“Shipping record forms”: key elements– Date– Destination(s)– Number of

packages

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Procedures: Using the manifests

from

date

consignees (dropsites only) Pcs

(# pkgs)

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Procedures: reporting problems

• courier hasn’t shown up?

call the WPX dispatch office right away

notify Orbis e-mail

• other problems?

• courier hasn’t shown up?

call the WPX dispatch office right away

notify Orbis e-mail

• other problems?

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• compensation: maximum allowed, $100 per package

• documentation

• damaged or missing? at what point?

• checking for missing items

Procedures: claims

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A big system with regional benefit

• thousands of items shipped each month

• daily, scheduled pickup

• two-day delivery

libweb.uoregon.edu/orbis/courier