AUGUST 2020 Our Community Mount Sinai Health System Ensuring a Safe Mount Sinai Keeping Our Patients Safe Although these challenging times have brought many changes in our lives, at the Mount Sinai Health System, one thing has stayed the same: our commitment to the safety of our patients and staff. We understand that you may feel nervous about coming to a hospital or doctor’s office, but we want to reassure our community and employees that we have put stringent protocols in place to protect every person who comes through our doors. Our trusted clinicians are here and ready to welcome you and your family. From emergency care to routine appointments, your health is too important to put on hold. Our Safety Practices Mount Sinai has established a safe environment by implementing a range of rigorous protocols, which includes the following: Continually disinfecting all areas and frequently touched surfaces Requiring patients and staff to wear face coverings Following social distancing protocols Screening all patients for COVID-19 symptoms upon arrival Regularly testing our staff for COVID-19 Implementing strict isolation practices to separate COVID-19 patients from other patients. Cleaning Protocols All areas are rigorously disinfected, including waiting, operating rooms, and high- touch surfaces. Patient rooms receive a ceiling-to-floor cleaning after each discharge and before a new patient is admitted. This process takes approximately two hoursand includes several quality assurance checks. In outpatient practices, all examination and treatment rooms are disinfected between patient visits. High-touch surfaces such as doorknobs and kiosks are continuously cleaned. Your Visit to Mount Sinai We have trusted teams of researchers, administrators, and health care providers who know how to keep you safe. We have one of the most advanced safety programs in the nation. Our wide range of protocols ensures all patients coming to us are safe and comfortable. From streamlined check-ins to social distancing practices, and face mask requirements, we are taking every possible precaution to protect you and your loved ones. Before Your Appointment Phone Screening: Patients with scheduled appointments will be contacted prior to their visit and asked if they have any COVID-19 symptoms. Online Check-in: To reduce wait time and contact with others, much of your check-in will be handled electronically before you arrive. When You Arrive Symptom Screening: Upon arrival, all patientswillbe screened forCOVID-19 symptoms, including temperature checks. Patients showing symptoms will be referred for appropriate care. Mandatory Masking: Throughout your visit at Mount Sinai, all patients and staff are required to wear a mask or face covering, as well as appropriate protective equipment. Patients and visitors will be provided with a mask, if needed. During Your Visit Hand Hygiene: We encourage patients to practice hand hygiene and recommend that they wash their hands with soap and water for at least 20 seconds. Alcohol- based hand sanitizers are readily available to our patients and staff throughout the health system in case you do not have access to soap and water. continued › THE MOUNT SINAI HEALTH SYSTEM • COMMUNITY AND GOVERNMENT AFFAIRS • ONE GUSTAVE L. LEVY PLACE, BOX 1037 NEW YORK, NY 10029 • [email protected] • 646-265-1754
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AU G U ST 2020
Our CommunityMount Sinai Health System
Ensuring a Safe Mount Sinai
Keeping Our Patients Safe Although these challenging times have brought many changes in our lives, at the Mount Sinai Health System, one thing has stayed the same: our commitment to the safety of our patients and staff. We understand that you may feel nervous about coming to a hospital or doctor’s office, but we want to reassure our community and employees that we have put stringent protocols in place to protect every person who comes through our doors.
Our trusted clinicians are here and ready to welcome you and your family. From emergency care to routine appointments, your health is too important to put on hold.
Our Safety Practices Mount Sinai has established a safe environment by implementing a range of rigorous protocols, which includes the following:
Continually disinfecting all areas and frequently touched surfaces
Requiring patients and staff to wear face coverings
Following social distancing protocols
Screening all patients for COVID-19 symptoms upon arrival
Regularly testing our staff for COVID-19 Implementing strict
isolation practices to separate COVID-19 patients from other patients.
Cleaning ProtocolsAll areas are rigorously disinfected, including waiting, operating rooms, and high-touch surfaces. Patient rooms receive a ceiling-to-floor cleaning after each discharge and before a new patient is admitted. This process takes approximately two hours and includes several quality assurance checks. In outpatient practices, all examination and treatment rooms are disinfected between patient visits. High-touch surfaces such as doorknobs and kiosks are continuously cleaned.
Your Visit to Mount Sinai We have trusted teams of researchers, administrators, and health care providers who know how to keep you safe. We have one of the most advanced safety programs in the nation. Our wide range of protocols ensures all patients coming to us are safe and comfortable. From streamlined check-ins to social distancing practices, and face mask requirements,
we are taking every possible precaution to protect you and your loved ones.
Before Your Appointment Phone Screening: Patients with scheduled appointments will be contacted prior to their visit and asked if they have any COVID-19 symptoms.
Online Check-in: To reduce wait time and contact with others, much of your check-in will be handled electronically before you arrive.
When You ArriveSymptom Screening: Upon arrival, all patients will be screened for COVID-19 symptoms, including temperature checks. Patients showing symptoms will be referred for appropriate care.
Mandatory Masking: Throughout your visit at Mount Sinai, all patients and staff are required to wear a mask or face covering, as well as appropriate protective equipment. Patients and visitors will be provided with a mask, if needed.
During Your VisitHand Hygiene: We encourage patients to practice hand hygiene and recommend that they wash their hands with soap and water for at least 20 seconds. Alcohol-based hand sanitizers are readily available to our patients and staff throughout the health system in case you do not have access to soap and water.
continued ›
Mount Sinai Medical Center | Brand Guidelines 3
Color is the primary visual device we use to build consistent recognition of our brand.
Color applicationsThe preferred version is our four-color logo on a white background. The logo may NOT appear on dark-colored backgrounds. Please see the color backgrounds page for more details.
One color applicationsThe logo may also be reproduced in solid black on white.
Pantone® Process Cyan
C 100 M 0 Y 0 K 0
R 0 G 174 B 239
Pantone® 233
C 10 M 100 Y 0 K 0
R 216 G 11 B 140
Pantone® Process 274
C 100 M 100 Y 0 K 28
R 34 G 31 B 114
Pantone® Process Black
C 0 M 0 Y 0 K 100
R 0 G 0 B 0
Logo color applications
4 Color logo on white
Primary color palette
1 Color logo on white
THE MOUNT SINAI HEALTH SYSTEM • COMMUNITY AND GOVERNMENT AFFAIRS • ONE GUSTAVE L. LEVY PLACE, BOX 1037 NEW YORK, NY 10029 • [email protected] • 646-265-1754
If you want to schedule an appointment with a primary care doctor or specialist, you can book a visit through MyChart, a secure online portal that lets you schedule visits, communicate with your care team, view test results, request prescription refills, and more. If you need to come to a Mount Sinai location for in-person care, our teams have put rigorous safety protocols in place to protect both patients and staff. For help deciding which type of visit best suits your needs, text 474-624 (4-SINAI), and our care team will quickly guide you.
Mount Sinai Now makes it easy to
use our telehealth services for urgent
care or other appointments.
THE MOUNT SINAI HEALTH SYSTEM • COMMUNITY AND GOVERNMENT AFFAIRS • ONE GUSTAVE L. LEVY PLACE, BOX 1037 NEW YORK, NY 10029 • [email protected] • 646-265-1754
continued
Social Distancing: We are minimizing contact between patients by spacing furniture, limiting the number of patients in waiting areas, and scheduling more time between appointments.
Elevator Monitoring: We are monitoring the number of patients in elevators. Throughout the building you will see visual aids of our elevator safety guidelines.
Behind the ScenesStaff Screening: Staff are monitored for signs and symptoms of COVID-19 twice daily and tested for exposure to COVID-19.
Frequently Asked Questions
Q: Is it safe to go to Mount Sinai Health System hospitals and doctor’s offices for an appointment, procedure, or surgery?
A: Yes. At Mount Sinai, our doctors, nurses, and staff members are working diligently to ensure the health and safety of each patient who depends on us for care. We are protecting our patients with rigorous protocols—including continuous disinfection, maintaining social distancing, and separation of COVID-19 patients.
Q: How can I be kept safe from another patient with COVID-19?
A: To look out for everyone’s well-being, we are isolating COVID-19 patients from other patients. If you have COVID-19, we will reschedule appointments until a future date when you are no longer contagious. If you have COVID-19 and need to see a doctor right away, you will be directed away from other patients. If you do not have COVID-19, you can be assured that any other patients you may encounter while at the office will be screened for everyone’s safety.
Q: Are elective surgeries being scheduled at Mount Sinai Health System hospitals?
A: As of June 9, 2020, the state of New York is now allowing elective surgeries, which were halted due to the COVID-19 crisis. Elective surgeries can now take place at all Mount Sinai Health System hospitals, doctor’s offices, and ambulatory surgery centers.
Q: Can my doctor treat me via telemedicine?
A: Yes. We will continue to provide this virtual service to our patients.
or use hand sanitizer, before entering and exiting the patient’s room.
Patients are allowed four hours of visitation each day; emergency room patients are allowed two hours of visitation.
The hospital reserves the right to restrict the total number of visitors to ensure the safety of patients and staff.
Visitors may not be present during procedures or in the recovery room except for childbirth, pediatrics, and patients with an intellectual, developmental, or other cognitive disability. Updated Visitor Policy – 7/15/20
Anyone who has symptoms of COVID-19, or has been around someone with COVID-19, will not be allowed to enter the hospital.
After completing the symptoms screening, visitors are asked to provide their name, contact information, and the name of the patient they are visiting.
Visitors must stay in the patient’s room throughout their visit unless asked to step outside by hospital staff.
A patient is allowed only one visitor at a time.
All visitors must wash their hands with soap and water,
Separation of COVID-19 Patients: All patients who are treated for COVID-19 are isolated from other patients. For inpatient surgeries, we have rooms and wings reserved for patients that are separate from where COVID-19 patients are treated.
Visitors PolicyMount Sinai can now welcome visitors to its hospitals, including the emergency room. The visitor policy includes the following guidelines:
Visitors must be 18 years of age or older.
All visitors will be screened for symptoms of COVID-19 upon arrival at the hospital.
Mount Sinai Medical Center | Brand Guidelines 3
Color is the primary visual device we use to build consistent recognition of our brand.
Color applicationsThe preferred version is our four-color logo on a white background. The logo may NOT appear on dark-colored backgrounds. Please see the color backgrounds page for more details.
One color applicationsThe logo may also be reproduced in solid black on white.
Pantone® Process Cyan
C 100 M 0 Y 0 K 0
R 0 G 174 B 239
Pantone® 233
C 10 M 100 Y 0 K 0
R 216 G 11 B 140
Pantone® Process 274
C 100 M 100 Y 0 K 28
R 34 G 31 B 114
Pantone® Process Black
C 0 M 0 Y 0 K 100
R 0 G 0 B 0
Logo color applications
4 Color logo on white
Primary color palette
1 Color logo on white
AGOSTO 2020
Asegurando un Mount Sinai Seguro
Manteniendo a nuestros pacientes protegidosAunque estos tiempos difíciles han traído muchos cambios en nuestras vidas, una cosa se ha mantenido igual en el Sistema de Salud de Mount Sinai: nuestro compromiso de proteger la seguridad de nuestros pacientes y personal. Entendemos el que usted pueda sentir temor de venir a un hospital o consultorio médico, pero queremos reafirmar a nuestra comunidad y empleados que hemos puesto en pie protocolos estrictos para proteger a cada persona que atraviese nuestras puertas.
Nuestros médicos de confianza están aquí, y están listos para darle la bienvenida a usted y a su familia. Desde atención de emergencia hasta citas de rutina, su salud es demasiado importante para ponerla en espera.
Nuestras prácticas de seguridad Mount Sinai ha establecido un entorno seguro con la implementación de una serie de protocolos rigurosos que incluyen: Todas las áreas y las superficies
que son tocadas con frecuencia son desinfectadas continuamente Requiriendo a los pacientes y
al personal el uso de cubiertas faciales Ejerciendo los protocolos y
prácticas de distanciamiento social
Examinando a su llegada a todos los pacientes para detectar síntomas de COVID-19 Haciendo pruebas de Covid-19
al personal regularmente Implementando prácticas
estrictas de aislamiento para separar a los pacientes de COVID-19 de los otros pacientes.
Protocolos de limpiezaTodas las áreas son desinfectadas rigurosamente, incluyendo las salas de espera, salas de operaciones, y superficies que son tocadas frecuentemente. Las habitaciones de los pacientes son limpiadas de arriba abajo después de cada alta y antes de la admisión de un nuevo paciente. Este proceso toma aproximadamente dos horas e incluye varias verificaciones de control de calidad. En las prácticas ambulatorias, todas las salas de examen y tratamiento se desinfectan entre las visitas de pacientes. Las superficies de alto contacto, como las perrillas de las puertas y los quioscos se limpian continuamente.
Su visita a Mount Sinai Contamos con equipos de investigadores, administradores y proveedores de atención médica de confianza que saben cómo mantenerlo sano y salvo. Tenemos uno de
los programas de seguridad más avanzados de la nación. Nuestra amplia variedad de protocolos garantiza que todos los pacientes que vienen a nosotros están seguros y cómodos. Desde check-ins simplificados hasta prácticas de distanciamiento social y requerimiento de máscara facial, estamos tomando todas las precauciones posibles para protegerlo a usted y a sus seres queridos.
Antes de su citaExamen telefónico: Los pacientes con citas programadas serán contactados antes de su visita y se les preguntará si tienen algún síntoma de COVID-19.
Check-in en línea: Para reducir el tiempo de espera y el
Nuestra ComunidadServicios de Salud de Mount Sinai
continua ›
contacto con otras personas, gran parte de su registro se manejará electrónicamente antes de su llegada.
A su llegadaChequeo de síntomas: A su llegada, todos los pacientes serán examinados para detectar síntomas de COVID-19, incluyendo la toma de temperatura. Los pacientes que presenten síntomas serán referidos para recibir la atención apropiada.
Uso obligatorio de máscara: A lo largo de su visita en Mount Sinai, todos los pacientes y el personal deben de usar una máscara o cubierta facial, así como el equipo de protección adecuado. Los pacientes y los visitantes recibirán una máscara, si fuese necesario.
Mount Sinai Medical Center | Brand Guidelines 3
Color is the primary visual device we use to build consistent recognition of our brand.
Color applicationsThe preferred version is our four-color logo on a white background. The logo may NOT appear on dark-colored backgrounds. Please see the color backgrounds page for more details.
One color applicationsThe logo may also be reproduced in solid black on white.
Pantone® Process Cyan
C 100 M 0 Y 0 K 0
R 0 G 174 B 239
Pantone® 233
C 10 M 100 Y 0 K 0
R 216 G 11 B 140
Pantone® Process 274
C 100 M 100 Y 0 K 28
R 34 G 31 B 114
Pantone® Process Black
C 0 M 0 Y 0 K 100
R 0 G 0 B 0
Logo color applications
4 Color logo on white
Primary color palette
1 Color logo on white
SISTEMA DE SERVICIOS DE SALUD DE MOUNT SINAI • ASUNTOS DE LA COMUNIDAD Y DEL GOBIERNO • ONE GUSTAVE L. LEVY PLACE, BOX 1037 NEW YORK, NY 10029 • [email protected] • 646-265-1754
Si usted desea hacer una cita con un médico de atención primaria o especialista, puede reservar una cita a través de MyChart, un portal en línea seguro que le permite programar visitas, comunicarse con su equipo de atención médica, ver los resultados de las pruebas, solicitar recargas de recetas y más. Si necesita ir a una de las localidades de Mount Sinai para recibir atención en persona, nuestros equipos han puesto protocolos de seguridad rigurosos para proteger tanto a los pacientes como al personal. Para obtener ayuda para decidir qué tipo de visita se adapta mejor a sus necesidades, envíe un mensaje de texto al 474-624 (4-SINAI), y nuestro equipo de atención lo guiará rápidamente.
Mount Sinai Now le facilita el uso de nuestros servicios de telesalud para
cuidado de atención urgente u otras citas
continua
Durante su visita Higiene de manos: Alentamos a los pacientes a practicar la higiene de las manos y recomendamos que se laven las manos con agua y jabón al menos durante 20 segundos. Los desinfectantes de manos a base de alcohol están disponibles para nuestros pacientes y personal a través del sistema de salud en caso de no tener acceso a agua y jabón.
Distanciamiento social: Estamos minimizando el contacto entre los pacientes espaciado los muebles, limitando el número de pacientes en las áreas de espera y programando más tiempo entre las citas.
Monitoreo de ascensores: Estamos monitoreando el número de pacientes en ascensores. A través de todo el edificio podrá encontrar ayudas
visuales con nuestras pautas de seguridad en los ascensores.
Tras bastidores Exámenes del personal: El personal es monitoreado en busca de signos y síntomas de COVID-19 dos veces al día y examinado con relación a su exposición a COVID-19.
Separación de los pacientes COVID-19: Todos los pacientes que estan siendo tratados por COVID-19 están aislados de otros pacientes. Para cirugías que requieren hospitalización, tenemos habitaciones y alas reservadas para pacientes que están separados de los pacientes de COVID-19.
Política para visitantesAhora Mount Sinai puede dar la bienvenida a los visitantes a sus hospitales, incluyendo la sala de emergencias. La política de visitantes incluye las siguientes guías:
Los visitantes deben ser mayores de 18 años de edad.
A su llegada al hospital, todos los visitantes serán examinados para detectar síntomas de COVID-19. Cualquier persona que tenga síntomas de COVID-19, o haya estado cerca de alguien con COVID-19, no se le permitirá la entrada al hospital.
Después de completar la prueba de detección de síntomas, se les pedirá a los visitantes que presenten su nombre, información de contacto y el nombre del paciente que están visitando.
Los visitantes deben permanecer en la habitación del paciente durante su visita a menos que el personal del hospital les requieran salir de la habitación.
Solo se le permite al paciente un visitante a la vez.
Todos los visitantes deben lavarse las manos con agua y jabón, o usar desinfectante de manos, antes de entrar y salir de la habitación del paciente.
A los pacientes se les permiten cuatro horas de visita al día; los pacientes en sala de emergencias tienen permiso para dos horas de visita.
El hospital se reserva el derecho de limitar el número total de visitantes para asegurar la seguridad de los pacientes y el personal.
Los visitantes no pueden estar presentes durante los procedimientos o en la sala de recuperación, excepto durante el parto, pediatría y en los casos de pacientes con una discapacidad intelectual, de desarrollo u otra discapacidad cognitiva. Política de visitantes actualizada – 7/15/20
Preguntas frecuentes
P: ¿Es seguro el ir a los hospitales del Sistema de Salud de Mount Sinai y a los consultorios médicos para una cita, procedimiento o cirugía?
R: Sí. En Mount Sinai, nuestros médicos, enfermeros/as y miembros del personal están trabajando diligentemente para asegurar la salud y la seguridad de cada paciente que depende de nuestra atención. Estamos protegiendo a nuestros pacientes con protocolos rigurosos, incluyendo la desinfección continua, manteniendo distanciamiento social y la separación de los pacientes COVID-19.
P: ¿Cómo me puedo mantener a salvo de otro paciente con COVID-19?
R: Para cuidar del bienestar de todos, estamos aislando a los pacientes COVID-19 de los otros pacientes. Si usted tiene COVID-19, reprogramaremos sus citas para una fecha futura cuando usted ya no esté contagioso. Si tiene COVID-19 y necesita ver a un médico de inmediato, se le mantendrá separado de otros pacientes. Si usted no tiene COVID-19, puede estar seguro de que cualquier otro paciente que se encuentre en la oficina será examinado para la seguridad de todos.
P: ¿Están programando cirugías electivas en los hospitales del Sistema de Salud de Mount Sinai?
R: A partir del 9 de junio de 2020, el estado de Nueva York está permitiendo cirugías electivas, las cuales habían sido suspendidas debido a la crisis COVID-19. Las cirugías electivas ahora pueden tener lugar en todos los hospitales del Sistema de Salud de Mount Sinai, consultorios médicos y centros de cirugía ambulatoria.
P: ¿Puede mi médico tratarme a través de la telemedicina?
R: Sí. Continuaremos ofreciendo este servicio virtual a nuestros pacientes.
SISTEMA DE SERVICIOS DE SALUD DE MOUNT SINAI • ASUNTOS DE LA COMUNIDAD Y DEL GOBIERNO • ONE GUSTAVE L. LEVY PLACE, BOX 1037 NEW YORK, NY 10029 • [email protected] • 646-265-1754
Mount Sinai Medical Center | Brand Guidelines 3
Color is the primary visual device we use to build consistent recognition of our brand.
Color applicationsThe preferred version is our four-color logo on a white background. The logo may NOT appear on dark-colored backgrounds. Please see the color backgrounds page for more details.
One color applicationsThe logo may also be reproduced in solid black on white.
