Parking and Transportation Services

Johnna Frosini Parking and Transportation

Director

March 2, 2017

Room 220, Seymour Union

@bportparking

MISSION STATEMENT Parking and Transportation Services supports the mission and vision of The College at Brockport by providing innovative solutions and options to meet our campus community parking and transportation needs.

AUXILIARY (Self-funding) STATUS PTS is a self-funded auxiliary department. It receives no outside funding or tuition fees to support its parking, shuttle, or other transportation operations. Costs for all of PTS' operations must be offset by fees assessed to parking and transportation system users.

SERVICES/UTILIZATION • Service the campus and beyond by administering all aspects of the Conrad Welcome

Center, parking and transportation.

• All costs associated with the salaries, development, management, operations, repair and maintenance of parking facilities is covered by revenues generated through user fees and enforcement fines.

• Eagle Run shuttle is funded by student mandatory fee.

• The primary activities include development, management and administration of all aspects of parking, welcome center operations, and campus shuttle. In addition to overseeing several ancillary programs on campus including rideshare, car share, and visitor/guest parking.

• PTS manages the movement of people by providing safe, convenient access to campus.

• Director of PTS provides the financial, strategic and operational oversight to all programs under PTS.

Host department - provides the first and last impression of the university and is critical to the campus public relations. Ensure welcoming atmosphere, inventory of campus publications, provide basic campus information, directions. Customer contact: online, email, phone, in-person

Conrad Welcome Center staffed 9.75 hours/day

Policy Development – recommend and coordinate policy development. Official approval within SUNY systems.

Permit issuance – FTP Chart

Reserved parking – assignment, placement. 53 spaces.

Visitor/Event Services - committed to providing visitors, guests and community members with convenient and hassle free access to campus to assist in creating an overall positive experience. PTS assists to coordinate parking and accommodations. Noted large events, include: *Commencement *Athletic events *Diversity *Career Fairs/Recruitment *Courage Bowl.

Services include: attendants, reserve spaces, placement of signage, traffic calming, ADA and VIP accommodations.

Rideshare - short and long –term relationships, customize needs, provide incentives -reduce costs, carpool spaces, day permits.

Car Share - self-service access to Zipcars 24/7; hourly, daily rates. Gas, insurance and maintenance are included. $25 a year, and receive $35 in driving credit your first month. *132 members (16 F/S) *Car #4 added!

Meter/pay station - short term parking needs. Collection, reconciliation, maintenance (repair and collaboration).

56 meters; 2 pay stations

Motorist Assistance Program (MAP) = 327 . Lock out, jumpstarts,

tire inflation, lock de-icer.

Enforcement/Greeter - essential to assist in maintaining safe, orderly and adequate parking accommodations for paid and unpaid customers. Citations are a necessary tool to notify vehicle owners when they are not in compliance and to discourage deliberate violations of policy. Greeters are positioned at entrances first 2 weeks and at class change. Provide guidance.

11.5 hours/day

4,115 spaces

Appeal – Fair and effective appeal process. Three appeal officers contracted.

- 1,096

- 53% online

Eagle Run Shuttle – Develop specification, contract management. Funded by fee. 8 routes:

1. On/off campus

2. Local shopping

3. Village

4-7. Area malls

8. Trans hubs – Rochester

Ridership growth 61% since 2012.

75,948 riders

3 buses

3,730 service hours

Public Transportation – partner with RGRTA; promote sale of bus passes; user fee.

Maintenance/Capital – track, identify and coordinate PM, repair, rebuild.

Accounts Receivable – coordinate, administer aspects of billing, invoicing, reconciliation, systems calibrating, systems rate changes. Partner with collection agency for delinquent accounts.

Automated Services –development, upkeep, promote.

Communication -• Coordination and facilitation. • Goal is to communicate and educate to ensure compliancy. • Oversight of campus map. • Other strategies: signage, video, print collateral, web, map, Twitter, text, real time

bus locator, advisory committees, feedback forms, tabled events, focus groups, Open House, orientation.

• 730 Twitter followers.

Feedback

• Advisory Committees

• Consultant Review

• Feedback Forms – shuttle, appeal

• Focus Groups

• Mystery Rider

• Social Media

• Surveys

Trends • Market Changes

– Events

– Adult learners

– Enrollment/Commuter population

– Fuel prices

– Material costs

• # of ADA parkers inc 3 -> 7%

• Inc concern about safety

• Reserved space: industry recommends no more than 5%. Bport 2%

• Shuttle ridership inc

Survey Results Parking

60%

50%

40%

Resident 30%

Commuter

Employee

20%

10%

0%

Distance from Affordability Ease of lot to Dest Finding Space

Transportation

Important to Riders:

• #1 – mobile-friendly shuttle schedule

• #2 – extended shopping

• #3 – better maps/schedule

Highest satisfaction:

• Courtesy of shuttle drivers

• Shuttle service

2016-2017 Financial Review REVENUE Drivers & Assumptions

Parking - IFR

User fee – all pay reg fee

Fee inc. CPI 1.3%

FTP- full time parkers

Other fees .85 – 1.1%

Visitor, summer rates UNCH.

Meters, pay stations $28,500

Fee inc reserved $5

Other: visitor, contractor, community

Fines – collection rate same

Less written -254

$125,000

Transportation

• Average FTR (full time riders) = 6,020

• Current annual fee = $45

• Fee to remain flat (4th yr)

(A)

2016-17

Approved

Budget

(B)

2016-17

Projected

(C)

2017-18

Proposed

Budget

(D=C-A)

Change from

2016-17 to

2017-18

(E=D/A)

% Change

from 2016-17

to 2017-18

1. Parking Fees

a. Unionized Employees

# of Permits 1,300 1,280 1,280 (20) -1.5%

Rate 22.85$ 22.85$ 23.15$ 0.30$ 1.3%

Total Revenue 29,705 29,248 29,632 (73) -0.2%

b. Students & Non-unionized

# of Permits 4,000 4,025 4,025 25 0.6%

Rate 145.85$ 145.85$ 147.75$ 1.90$ 1.3%

Total Revenue 583,400 587,046 594,694 11,294 1.9%

c. Summer Session students

# of Permits 85 81 81 (4) -4.7%

Rate 35.00$ 35.00$ 35.00$ -$ 0.0%

Total Revenue 2,975 2,835 2,835 (140) -4.7%

d. Reserved Spaces 21,250 22,380 22,790 1,540 7.2%

e. Parking Meters 28,000 28,500 28,500 500 1.8%

f. Other Parking Fees 22,050 19,485 19,485 (2,565) -11.6%

g. Campus Subsidy - Large Events 12,100 12,100 12,100 - 0.0%

h. SERC Parking-lot restriping - - - - #DIV/0!

i. Total Parking Fees 699,480 701,594 710,036 10,556 1.5%

2. Parking Fines 125,000 125,000 125,000 - 0.0%

3. Grand Total Revenue 824,480 826,594 835,036 10,556 1.3%

PARKING FEES & FINES - REVENUE DETAIL

Expense Drivers & Assumptions

Parking

• Salaries – students, 3 FTE, F/P

• University Police $50,000

• Equipment: LPR, shelters, software conversion, c/c $90,000

• Repair, PM lots $75,000

• Op expenses: signage, software, supplies

Transportation

• 3,730 service hours $252,000

• Print materials/marketing/repair $4,250

• Bus app – start up $1,910 & ongoing $8,400

• BASC admin fee $20,000

• No labor

(A)

2016-17

Approved

Budget

(B)

2016-17

Projected

(C)

2017-18

Proposed

Budget

(D=C-A)

Change from

2016-17 to

2017-18

(E=D/A)

% Change

from 2016-17

to 2017-18

Facilities

a. Personnel Service Regular - - - - #DIV/0!

b. Temporary Service - - - - #DIV/0!

c. Student Temporary Service - - - - #DIV/0!

d. Charge for Services (S&E) 80,000 80,000 80,000 - 0.0%

e. Operational 40,000 54,400 40,000 - 0.0%

f. Non-operational 30,000 24,854 35,000 5,000 16.7%

g. Equipment - - - - #DIV/0!

h. Total Expenditures 150,000 159,254 155,000 5,000 3.3%

Staff FTEs (PSR) - - - - #DIV/0!

University Police

a. Personnel Service Regular - - - - #DIV/0!

b. Temporary Service - - - - #DIV/0!

c. Student Temporary Service - - - - #DIV/0!

d. Charge for Services (S&E) 50,000 50,000 50,000 - 0.0%

e. Supplies & Expense - - - - #DIV/0!

f. Equipment - - - - #DIV/0!

g. Total Expenditures 50,000 50,000 50,000 - 0.0%

Staff FTEs (PSR) - - - - #DIV/0!

Parking Administration

a. Personnel Service Regular 230,436 151,086 222,755 (7,681) -3.3%

b. Temporary Service - - - - #DIV/0!

c. Student Temporary Service 50,000 52,000 62,000 12,000 24.0%

d. Supplies & Expense 106,000 85,000 100,000 (6,000) -5.7%

e. Equipment 93,400 3,000 90,000 (3,400) -3.6%

f. Total Expenditures 479,836 291,086 474,755 (5,081) -1.1%

Staff FTEs (PSR) 5.00 5.00 5.00 - 0.0%

Totals

a. Personnel Service Regular 230,436 151,086 222,755 (7,681) -3.3%

b. Temporary Service - - - - #DIV/0!

c. Student Temporary Service 50,000 52,000 62,000 12,000 24.0%

d. Supplies & Expense 306,000 294,254 305,000 (1,000) -0.3%

e. Equipment 93,400 3,000 90,000 (3,400) -3.6%

f. Total Expenditures 679,836 500,340 679,755 (81) 0.0%

Staff FTEs (PSR) 5.00 5.00 5.00 - 0.0%

Parking Fees and Fines - Expenditure Detail

Budget Summary Parking

Fixed Variables: Collective bargaining units have negotiated that union members will not pay a parking fee. Unions, as per agreement will pay a nominal registration fee.

• For this current academic year, fee is assessed at $23.15. (1.3%)

• Parking Fee = $147.75 (1.3%)

• Rev $835,000

• Expense $871,100

• Transfer $71,100

• Ending balance $436,337

Transportation

• Current Fee = $22.50/ semester ($45)

• No fee increase requested last 3 years

• Rev $270,900

• Expense $286,560

• Ending balance $136,285

(A)

2014-15

Actual

(B)

2015-16

Actual

(C)

2016-17

Approved

Budget

(D)

2016-17

Projected

Budget

(E)

2017-18

Proposed

Budget

(F=E-C)

Change from

2016-17 to

2017-18

(G=F/C)

% Change

from 2016-17

to 2017-18

1. Fee Rates

a. Unionized Employees 22.35$ 22.60$ 22.85$ 22.85$ 23.15$ 0.30$ 1.3%

b. Students & Non-unionized Employees 142.70$ 144.25$ 145.85$ 145.85$ 147.75$ 1.90$ 1.3%

c. Summer Session Students 30.00$ 30.00$ 35.00$ 35.00$ 35.00$ -$ 0.0%

2. Revenues

a. Registration & Parking Fees and Meters 710,700 678,600 699,500 701,600 710,000 10,500 1.5%

b. Parking fines 138,100 134,700 125,000 125,000 125,000 0 0.0%

c. Misc. Revenue Transfers 10,900 35,500 0 0 0 0 #DIV/0!

d. Total Revenues 859,700 848,800 824,500 826,600 835,000 10,500 1.3%

3. Expenditures

a. Personnel Service Regular

Charged to IFR 155,200 147,100 230,400 151,100 222,800 (7,600) -3.3%

Charged to State (no fringe benefits cost) 0 0 0 0 0 0 #DIV/0!

Total PSR 155,200 147,100 230,400 151,100 222,800 (7,600) -3.3%

b. Temporary Service 40,300 9,200 0 0 0 0 #DIV/0!

c. Student Temporary Service 48,600 51,600 50,000 52,000 62,000 12,000 24.0%

d. Supplies & Expense 363,900 303,500 306,000 294,300 305,000 (1,000) -0.3%

e. Equipment 2,600 400 93,400 3,000 90,000 (3,400) -3.6%

f. Fringe Benefits 116,600 86,800 129,500 88,700 137,000 7,500 5.8%

g. Admin & M&O Overheads to Admin & Finance 55,200 54,900 53,600 53,700 54,300 700 1.3%

h. Total Expenditures 782,400 653,500 862,900 642,800 871,100 8,200 1.0%

4. Operating Surplus/(Deficit) (2c- 3h) 77,300 195,300 (38,400) 183,800 (36,100) 2,300 -6.0%

5. Transfers From(+) / To(-) Other Accounts (specify)

a. To Program Reserves 0 0 0 0 0 0 #DIV/0!

b. To BASC for Admin. Fee (30,000) 0 0 0 0 0 #DIV/0!

c. To Capital Projects (78,100) 0 0 0 0 0 #DIV/0!

d. To Campus Reserves - Prior Year Salary Savings (24,000) (66,400) (73,000) (71,363) (71,100) 1,900 -2.6%

e. Total Transfers (132,100) (66,400) (73,000) (71,363) (71,100) 1,900 -2.6%

6. Beginning Balance 357,000 302,200 350,929 431,100 543,537 192,608 54.9%

7. Ending Balance (4+5+6) 302,200 431,100 239,529 543,537 436,337 196,808 82.2%

8. Staff FTEs (PSR) 6.00 5.00 5.00 5.00 5.00 0.00 0.0%

9. Overhead rates

a. Fringe Benefits 56.86% 55.88% 56.22% 58.71% 61.48% 5.26% 9.4%

b. Admin & M&O Overheads 6.50% 6.50% 6.50% 6.50% 6.50% 0.00% 0.0%

10. State Budget Support

Transportation Budget FY 16 Actual FY 17 Budget FY 17 Forecast FY 18 Budget FY 19 Budget FY 20 Budget FY 21 Budget

REVENUE 290,315$ 267,165$ 262,000$ 270,900$ 270,900$ 270,900$ 270,900$

EXPENSES 255,463$ 270,189$ 267,700$ 286,560$ 294,160$ 301,760$ 309,360$

NET 34,852$ (3,024)$ (5,700)$ (15,660)$ (23,260)$ (30,860)$ (38,460)$

CARRYOVER 157,645$ 139,069$ 151,945$ 136,285$ 113,025$ 82,165$ 43,705$

2016-2017 Financial Review Cost Reduction/Improved Efficiencies

– Strive for 2-3% savings in operation expenses.

– Upkeep of lot preventative maintenance.

– Reduction in staff.

– Increase awareness of online services.

– Resource sharing with U Police: enforcement training, fleet sharing.

– Improve student training to reduce # of invalid citations due to error.

– Reduce appeal officer expense.

– Continue to use students for special projects: learning service

– Introduce virtual permit.

Possible Revenue Enhancements – Collections clean up – Amnesty of dormant accounts

Re allocation

– Salary savings $71,000

Physical Infrastructure Investment Plan

Item Add or Replace

Age of current Original Cost FY2017 FY2018 FY 2019

Life expectancy of new

Vehicle R 2 yrs 18,000 n/a n/a 0 6 yrs Preventative Main. Lots R 3-4 years 50,000 50,000 50,000 50,000 carpet R 3 yrs n/a 10 yrs Software A 8 yr 85k Handheld units R 4 yrs 23k n/a 23,000 n/a 5 Meters R 10, 15

A n/a n/a 10k R 5

Priority Description Execution Method Bergmann Est. Revised Est. Cost Comments Year Faculty lot only

Funded

Lots F, G (faculty) Reconstruct 2017 SUCF

Lot Q (faculty) design 2017 SUCF Lot H (faculty)Mill, shim, pave and fill 2017 SUCF Lot B plus surrounding area, design only 2017 SUCF Slurry /Stripe Lots V Summer 2017 Parking IFR

Lot B and area around Facilities (Commissary courtyard, stone yard) SUCF

Lot P Design only SUCF

New Campus Drive (SERC to C Welcome Center) design and reconstruction ? SUCF

Slurry lots W1, X, N Summer 2018 Parking IFR

Accomplishments

• Recognized as a contributor towards Bport status as a Green Campus-Princeton review. Large part of the green score is related to transportation.

• Substantial savings in labor,

• Continued collaboration with academic family

– Meters as “work of art”

– See list of partnerships/collaboration activities

• Improve online consumer experience: clear pricing structure; upload of photos for appeal users.

• Inc # of online users 20%.

• Quality of citations – reducing errors, reduce # of appealed citations.

• Modified shopping

• Added intermodals

• +1 bus East View

• Improved service (less P&R)

• Bus shelters

• 37 charters

• Student learning activity: Homegrown real-time bus locator

• Continue to tweet real-time parking updates

• Communication – inc # followers

– > Text message users (128)

– > Twitter followers (725)

Building a Better Brockport PTS Goals

1. Enhance Guest/Visitor Relations. Learn, Engage, Sustainable, Work

Improve Access/Increase Options

1. Review of current permit policy

2. Identify visitor-only parking areas

3. Enhance payment options: Online permits, additional pay stations

4. Interactive campus map

5. Real time space counts

6. Electric vehicle charging stations

7. GPS beyond 350 New C D

8. Signage/Way Finding

9. Credit card application

10. Pay by cell

2. Increase learning opportunities: Independent studies, internships, resume builders. Learn, Engage, Sustainable, Work

Beautify Meters: Art club.

Past projects:

1. Real time bus locator,

2. Bike borrowing software: late fees, maintenance, inventory

3. Video – Orientation, other training ops

4. “Green” intern – shared with Environmental Science

3. Improve ways in which we deliver services. Learn, Engage, Sustainable, Work

Embrace technology

Credit Card app

Bus locator app

License Plate Recognition

Virtual permits

Pay by cell

Promote and require online services

Replace carpool with less clunky app

Explore feasibility of UPASS

Plan for new Res Halls – manage parking inventory/waitlist

Reduce # of departments sending invoices to students/parents

Supplemental Materials

Parking

• History

• Revenue definition

• Full time parkers trend

• Space audit results, w/ map

• Citation trend

• Projects on the horizon

• LPR explained

• SUNY permit rates

• Brockport rate history

Transportation

• Transportation history

• Current state

• Semester passenger count

• Annual passenger count

• Bus app

• Brockport fee history

• SUNY rates

History - Parking

Until 1990, parking lot operations, maintenance, repair and construction were funded from State appropriations.

Due to a reduction in the State operating budget, SUNY Administration directed that parking be a self-sufficient operation, beginning in 1990-91. Brockport began charging for parking at that time.

However, faculty and staff parking charges were to be negotiated locally by the campuses and authorized representatives of the Unions.

As a result, students and staff not represented by a union began paying a parking fee, in addition to the sticker fee, whereas, faculty and staff covered by specific contract language pertaining to parking paid only a parking sticker fee.

Explaining Revenue

Parking fees are charged to users and customers of the parking program. Fees include revenues from permit sales and special services.

Demand

– Sales dependent upon “success” of TDM programs and other factors (fuel)

– Multiple pricing

– Length of stay

Parking fines are charged to violators of the program. The purpose of parking enforcement is to promote compliance with a set of parking regulations. Fines serve as a disincentive before the fact and as a punitive measure after the fact. Protect rights of paid parkers.

– Years have shown with increased options and improved education, resulting in less citations issued. Collections of fines has remained flat.

Permit FTP Resident FTP

1600 1479 1457 1421

Commuter FTP

13071400 1267 1168 1159 1181

1129 1113

1000

1200

800 4000

Resident 33553500 600 32213180 3180 30502952 2956 2901 2874 27793000

2500

400

200

2000 0

Commuter 1500

1000

500

0

Space Counts

8 am - 9 am 9 am - 10 am 10 am - 11 am 11 am - noon noon - 2 pm 2 pm - 5 pm

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

8,087

6,946 7,212

8,341

7,072

7,665

6,849 6,962 6,864

5,627 5,373

Citations Issued

VIOLATION TYPE 40% No permit (+3%) 24% Unauthorized lot (+2%) 17% Expired meter (+1%) 8% Roadway/other area (-7%) .2% Using lost/stolen

CLASSIFICATION 79% student 8% employee

13% other

Planned Projects

• Virtual permits – License Plate Recognition

• Lot G – W. Tower. Reconstruction (Summer 2017) SUCF

• Signage- N. Campus universal paid parking SUCF

• Crack seal – all parking IFR

• Lot V – parking IFR

License Plate Recognition Explained- (LPR)

• Extract license plate from image

• Common applications include policing, tolling, parking enforcement, and identifying suspect vehicles.

Key Benefits

• Enhance customer experience: Virtual permit, save trip to office if tag not transferred, customer manage own parking account, no need to return to car to display receipt.

• Increase compliance

– By identifying permit or time limit infractions and scofflaws.

– Reduce disputes for violations related to permit not displayed properly, reduces errors on citations

– Proven to inc permit sales; fine payments; meter revs

• Enhance enforcement productivity

– Automatic id of parking infractions

– Increase patrol coverage/Cover wider area in shorter amount of time

• Overall savings to op costs

– permit printing costs; reduce labor hours; annual costs are nominal

– Reduce number of handhelds needed

• Flexibility in systems

– Can integrate with parking management system and pay station

SUNY Rates

UB

Purchase

Potsdam

Polytech

Plattsburg

Oswego

Oneonta

New Paltz

Morrisville

Geneseo

Delhi

Canton

Buff State

Brockport

Binghamton

Alfred State Tech $95.00

$140.55

$145.85

$70.00

$188.60

$150.00

$120.00

$97.20

$60.00

$100.00

$128.00

$156.00

$110.00

$105.00

$20.00

$102.60

Total Non Union

Non Union Reg Fee

PK Non-Union

0 20 40 60 80 100 120 140 160 180 200

Brockport Parking and Reg Rates-History

Fees

114.10 118.50 121.17

133.60 137.10 140.55 142.70 144.25 145.85

$0.00

$20.00

$40.00

$60.00

$80.00

$100.00

$120.00

$140.00

$160.00

Transportation History

• Transportation Fee approved by SUNY 2005

• BSG original support $60,000

• Transportation contract established to replace BSG operated limited transportation service

~ The College at

w ~ll29J5!:2~

Transportation Current State

• Budget and contract transferred from BSG to BASC in June 2010.

• Transportation Advisory Committee established Fall 2010 to monitor current program and changing student requirements.

• Shuttle provider, First Transit, began service August 2011 • PTS continue to manage. BASC signatory.

• Transportation fee assessed to all undergraduate students = $22.50/semester. No fee request last 3 years.

3000

Semester Passenger Comparison Average

2835

2540 2520

2500

2150 2100

2000 1900 1900

1700 1700

1600

1500

1200

1000

500

0

Fall 2011 Spring 2012 Fall 2012 Spring 2013 Fall 2013 Spring 2014 Fall 2014 Spring 2015 Fall 2015 Spring 2016 Fall 2016

Annual Passenger Comparison 80,000

70,000

60,000

50,000

40,000

30,000

20,000

10,000

75,948

64,614

52,849

57,024

43,348

2011-12 2012-13 2013-14 2014-15 2015-16

+22% +8% +13% +18%

0

Bus App • Real time bus tracking • Reports: on time productivity, arrival, departure

• Est time of “Next Bus” • Brockport app (link to website)

Transportation Fee History

$25.00

$22.50 $22.50 $22.50

$20.50

$19.50 $19.50 $20.00

$17.50 $17.50 $17.50 $17.50

$15.00

$10.00

$5.00

$-2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17

SUNY Transportation Fee 2016-17

0

20

40

60

80

100

120

140

160

45

104

154

110

90

50

100

148.2

Brockport Buffalo State Cortland Fredonia Geneseo Oswego Old Westbury U Buff

F i r s t & L a s t I m p r e s s i o n .

Questions