Manager Training for Business Operations

Perfect Pairings Part 1 of 3

One Stop LeaderShop® The Complete Manager Training Program

Presented by …

Your

Service Quality Practice

… b

Service Provider

Your

Vendor Management

Practice

… bCustomer

Wondering what your customers really want?

Don’t walk a mile in their shoes.

Walk that mile in your own shoes.

You’re a customer too.

Build your Service Quality Practice … by practicing Vendor Management

Build your Vendor Management Practice … by practicing Service Quality

Service Quality Practice

Vendor Management

Practice

You know what to do.

Your Service Quality Practice

Your Vendor Management Practice

Talk to your vendors. Set goals for them that are tied to your strategic priorities.

Test vendor relationships for strategic fit before, during and after the sale.

Learn to choose the right vendors for your business.

Listen to your business leaders.

Design a customer service model that will achieve their goals.

Know your customers’ strategic priorities. Help them succeed.

Learn to be the vendor of choice for prospective customers.

Teach

Strategic Competence

• Industry expertise • Talent for forward thinking • Actionable quest for success

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Your Service Quality Practice

Your Vendor Management Practice

Choose vendors with a proven track record of distinguished service.

Negotiate vendor performance targets before you sign. Track progress. Celebrate success.

Tie pay to performance.

Teach

Processing Excellence

• Customer-facing professionalism • A+ performance standards • Performance tracking • Trust & integrity

Distinguish your service team for its

customer-facing behavior.

Set ambitious performance targets for your service team. Track progress. Celebrate success.

Tie pay to performance.

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Your Service Quality Practice

Your Vendor Management Practice

Fully vet the effectiveness of technology and user support during vendor selection. Choose vendors who invest in infrastructure.

Look for vendors who bring a network

of strategic partners to the table.

Teach

Capability Building

• Skilled people • Robust technology • Continuous improvement • Innovation

Develop and maintain a superior

workforce. Give everyone goals for service delivery.

Offer your customers reliable technology. Stay current with your industry.

Share your network of strategic partners with your customers.

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Your Service Quality Practice

Your Vendor Management Practice

Negotiate vendor contracts that will increase your company’s revenue and decrease its cost.

Continually reforecast the financial terms of vendor contracts. Know what will happen if/when business conditions change.

Teach

Contribution to Profitability

• Competitive cost • Affordability across time • ROI

Design a customer service model that

will increase your company’s revenue and decrease its cost.

Continually reforecast the financial terms of customer contracts. Know what will happen if/when business conditions change.

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Your Service Quality Practice

Your Vendor Management Practice

Choose vendors who prioritize your company’s security, privacy, confidentiality, and compliance.

Test your vendors’ business continuity plans. Regularly re-test.

Always have another vendor waiting in the wings.

Teach

Safety & Soundness

• Internal control • Business continuity • Corporate stewardship

Prioritize customer security, privacy,

confidentiality, and compliance.

Test your business continuity plans. Regularly re-test.

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

You’ll be a better service provider when you become a better vendor

manager.

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Choose well and be chosen.

One Stop LeaderShop® The Complete Manager Training Program

Books and E-Books Featured Here …

Workbook (CD ROM)

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

One Stop LeaderShop® The Complete Manager Training Program

Complete 14 Volume E-Book Links

Workbook (CD ROM)

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

One Stop LeaderShop® The Complete Manager Training Program

Complete 6 Volume Paperback Book Links

Workbook (CD ROM)

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Intro i Leadership Principles Intro ii: Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity

Lists for Leaders Series

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

… advice for the career-minded beginner.

Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth

How to Be a Great Employee Series

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Need solutions? … help has arrived!

Recent Graduate

Young Professional

Manager of Manager

C-Suite Executive

Leadership for the Time of Your Life Series

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Service Quality

& Vendor Management

Performance Management

& Employee Satisfaction

Strategic Planning

& Equitable Cost Allocation

Perfect Parings Series

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

Part 1: You are

here here

Part 2:

Part 3:

Thank you for visiting One Stop LeaderShop.

www.onestopleadershop.com