Planning for the Future: How Collaboration Will Impact Your Process, Culture, Technology and Value

Planning for the Future: How Collaboration Will Impact Your Process, Culture, Technology and Value

www.ciscolivevirtual.com

Sheila JordanSenior Vice President, Communication and Collaboration IT, Cisco SystemsTwitter: @CiscoSheila

http://www.ciscolivevirtual.com/

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 2

Collaboration The IT Investment of the Decade


How Cisco Defines Collaboration

SocialExpertise and information location, proactive customer interaction

VirtualAgility and scale on-demand, rich media with VDI economics

MobileSecure access to information and people from any device, anywhere

VisualHigh-quality interaction from anywhere, real time and offline


Cisco Collaboration Portfolio

VIRTUAL

ON PREMISE

Unified Communications

Customer Collaboration

TelePresenceCollaboration Applications


Client OS

Server Architecture

Devices

Applications


Trends Driving Collaboration Continuous connectivity Virtualization SoA Social software

Globalization Scale speed Building trust Building global teams Economic pressures Empowered employees Consumer-like

capabilities

Video Current content

Email, PowerPoint New content

Blogs, wikis, discussion forums

Business

Content

Technology

Mobility

Employee mobility Real-time content, video and

apps Device proliferation Work anywhere, anytime


Growth

Experience

Productivity

Positioning the IT Organization to Execute for Value

Communication and

Collaboration








The Communication and Collaboration Story

The Right People, Resources, and Content at the

Right Time

More Effectivelyand Efficiently

Internallyand Externally

From All

Productivity Growth Innovation

Integrated Workforce ExperiencePowered by Cisco Quad


Applications and Services

Personalization and Relevancy

Enterprise Social Software

Elements of Collaboration Transformation

Cisco Video Communication and Collaboration

Cisco Cius


Conferencing

Enterprise Video

Blogs

Forums

Communities

Search

Content

WorkforceData

ID Management

Policy Management

Tagging

Directory

BusinessIntelligence

CRM/ERP

HR Systems

Manager Tools

My Expenses

My Approvals

Business Apps

Personalized and Relevant Workspace

Integrated Workforce ExperiencePowered by Cisco Quad


Cisco Cius


Conferencing

Enterprise Video

Blogs

Forums

Communities

Search

Content

WorkforceData

ID Mgmt

Policy Mgmt

Tagging

Directory

BusinessIntelligence

CRM/ERP

HR Systems

Manager Tools

My Expenses

My Approvals

Workforce Services

Cisco Quad (Product)




Cisco Video Communication and Collaboration

Cisco Video Comm and Collaboration




Integrated Cisco UC and

Presence

Micro-Blogging

Personal Dashboard

Social Tagging

People, Communities,

Information

Content Management

Advanced Search

Community Team Space

Blogs, Wikis, Forums

Directory Profile


Video: Cisco Show and Share

Click to Call, IM, Meet, Email


IWE for Communities








Scalable, Secured Architecture Delivers Our “Mobility Service”

Scaled Architecture

Any trusted device

Industry-standard platforms

Cisco AnyConnect and MDM

Flexible Liability

Employee purchased devices

Corporate and personal service

Strong rules of use

Service Provider Choice

Circular business Client choice Any device plans Competitive

market Spend

management

Tailored Support

Self-service content

One-to-many interactive

Traditional one-to-one


Cisco’s Any Device LandscapeFeb. 29, 2012

31.2 % of clients today have Cisco IT services with > 1 Mobile device (27% in Jan)

MobileSmartphoneDevices

DesktopLandscape

Tablet BasedDevices

8,075 iPads4.8% Growth

3,339 Cius

21,081iPhones2.5% Growth

5,726Android Devices5.6% Growth

11,081BlackBerry Devices-7.0% Growth

1,579Other Devices-17% Growth

93,490Windows PC’s

16,864Apple Mac’s

7,175Linux Desktops

2000 (Pilot)Desktop Virtualization


IT Mobility Community on Cisco Quad

Results

200 pages(75% reduction)

Purpose-BuiltWorkflow

DramaticallyImproved User

Experience

59% more devices

33% more users

24% fewer cases

Metrics







Business AppsThe Employee Experience


Business Apps

Strategy Initial Focus: Discrete, highly used services with associated pain points Segmentation: Evolve to integrated, persona-based experiences

From

Functionally aligned Difficult to find

and navigate Most not used often

Many are event driven (benefits, stock, expense reports)

Underlying content outdated

To


Business Apps: Employee Experience

15 business apps available in Cisco Quad

Includes:My Paid Time Off (vacation)

My Approvals

My Expenses

Learning and Development

My Performance Plan

My Bookshelf

Support Central

Global Hotel Directory


Segments Offerings

Employee Experience SegmentationPersona-Based Experiences

Executive Experience

Manager Experience

New Hires Experience

% of Population

5%

14%

5%

General EmployeeExperience 100%

Content Communities My Employee Services

My Business Services My Career Services

New employee training Day 1 work

services tracking Pre-hire information

Compensation planning Manager development

Approvals Manager metrics

Executive metrics SLX community


My Approvals

MY APPROVALS

Purchase Orders

Headcount

IT Approvals

Travel

PerformancePlans

Facility Moves

Paid Time Off

Aggregates Back Office System Approvals

(HR, Finance, IT)


My Expenses

“At-a-Glance” View of Outstanding Expenses Easy-to-Use Expense Worksheet1 2

Cut Expense Submission Time by 60%








Video Enhances the Collaboration Experience

Improve Eye Contact and Interpret Body

Language

Collaboration and Globalization

Builds Humanization and Trust

Video

Strengthens Relationships


Video Is Booming—Everywhere

100K Calls per Quarter

Immersive

2M Video Streams Served To-Date

UC Conferencing

Over 200K IP Phones Installed

Video Sharing

600 Units Deployed

Cius Enterprise Tablet1.2M Meetings per Quarter

IM/Jabber

Over 160K Users

Over 6K Units Deployed

Virtual Events

85% savings for Large Events

Movi Personal

Integrated and Consistent User Experience


Value of Pervasive Video PortfolioImmersive and

Desktop/Personal Video

Enable effective CXO-level decision making

Build customer intimacy

Improve high-cost resource productivity

Increase SME access with high impact at low cost


Enable large group collaboration

Communicate effectively

Provide ad-hoc, low-cost video capability to all employees

Video Streaming

Increase management communication efficiency

Reduce interpretation

Improve retention Low-loss,

time-shifted communication

Video Sharing

Reduce training costs

Increase executives interaction with employees

Informal messaging to broad audiences

Virtual Events

Integrated webcasting, breakout sessions, discussions, etc.

Consistent experience across all platforms

Reduction of traditional event costs

Choice of Life Size, In Person, or Desktop

Endpoint

Video Calling, Web Conferencing, and

Interoperability

Video Broadcast to Desktop PCs

Creation and Storing of Video Content for Easy and Secure Retrieval

End-to-End Planning and Support for Off-Site,

High-Profile Meetings


Growth of Video UsageN

umb

er o

f C

alls

Q2FY07

Q3FY07

Q4FY07

Q1FY08

Q2FY08

Q3FY08

Q4FY08

Q1FY09

Q2FY09

Q3FY09

Q4FY09

Q1FY10

Q2FY10

Q3FY10

Q4FY10

Q1FY11

Q2FY11

Q3FY11

Q4FY11

Q1FY12

0

50,000

100,000

150,000

200,000

250,000

300,000

350,000

400,000

Immersive Desktop/Personal

Growth of Personal/Desktop Quickly Surpassed Immersive


Q2FY09

Q3FY09

Q4FY09

Q1FY10

Q2FY10

Q3FY10

Q4FY10

Q1FY11

Q2FY11

Q3FY11

Q4FY11

Q1FY12

0%

5%

10%

15%

20%

25%

Video as a Percentage of Total Network Traffic

Per

cen

tag

e o

f V

ideo


Cisco Video Metrics Dashboard

Global Deployment by Unit Type

Utilization Rates for Public/Private Rooms

Business Value Metrics


Executive Messaging Product Demonstrations Learning and Tutorials

HR Training Community Involvement

Meeting Recordings

Company Meetings

The Value of Video Sharing


Cisco on CiscoBusiness Value Enabled by Video

Business ValueLow High

ReduceTravel

Optimize Employee

Productivity

Speed Decision Making

Transform Business Models


Cisco IT Running Collaboration in the Cloud

PUBLIC CLOUDPRIVATECLOUD

COLLABORATION APPS

• Internal Collaboration (Cisco Quad)

• Video Sharing

• WebEx

• Instant Messaging

• Jabber Video for TelePresence

• External Collaboration (Cisco Quad)

• Innovation Management

CONTENT

Documents

INFRASTRUCTURE

Desktop Virtualization

SERVICESTelePresence B2B Service

Leadership Beyond Technology


Leadership Beyond Technology Quad Video Unified Communications Cisco TelePresence Instant messaging Access to transformational systems Security Print

Scalable, integrated processes

Services framework

Business value

Leadership Change

management Governance Transforming

how we work

Technology

Process Culture


Communications and Collaboration Steering Committee

Sheila JordanIT

Sheila JordanIT

Co-Chair Co-Chair

Jim GrubbGMCC

Jim GrubbGMCC

Kris CowlesCDO

Kris CowlesCDO

Darrin SimmonsCDO

Darrin SimmonsCDO

Vishakha RadiaCDO

Vishakha RadiaCDO

Harbrinder KangGMCC

Harbrinder KangGMCC

Angela StarkGMCC

Angela StarkGMCC

Jovi GayacCorp Positioning

Jovi GayacCorp Positioning

Anne RobinsonCVCM

Anne RobinsonCVCM

Amy KwanFinance

Amy KwanFinance

Chris BodlovicHR

Chris BodlovicHR

Don McLaughlinL&D

Don McLaughlinL&D

Rick HutleyIBSG

Rick HutleyIBSG

Marisa ChancellorIT

Marisa ChancellorIT

Lance PerryIT

Lance PerryIT

Van DangLegal

Van DangLegal

Michelle GrahamSales Comms

Michelle GrahamSales Comms

Jim DeliaSales OpsJim DeliaSales Ops

Jedd WilliamsGlobal Collab Sales

Jedd WilliamsGlobal Collab Sales

Jennifer CheungWW Sales Org

Jennifer CheungWW Sales Org

Glen SchleicherServices

Glen SchleicherServices

Marcelo DurandWW Partner Org

Marcelo DurandWW Partner Org

The C & C Cross-Functional Steering Committee Will Drive Innovation and Success in Communication and Collaboration at Cisco


Sustainable Business Value

Six Steps to Transformation

Communicate…Communicate…Communicate…Communicate

Change Management

Governance

Metrics

Develop and Share the Vision1

Develop Enterprise Architecture Approach2

Assemble Accountable Cross-Functional Leadership Team3

Identify Business Opportunities or Pain Points 4

Create Integrated Technology Roadmap5

Deliver Workforce Services That Surprise and Delight6


Collaboration Is the IT InvestmentThat Fuels Growth for This Decadeof the Decade


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Date post:	12-May-2015
Category:	Technology
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